Lobby

Reviews of Residence Inn by Marriott Lubbock-University Area

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 101 reviews" "
Rating 8 - Good. 17 out of 101 reviews" "
Rating 6 - Okay. 8 out of 101 reviews" "
Rating 4 - Poor. 2 out of 101 reviews" "
Rating 2 - Terrible. 10 out of 101 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is always our property option when traveling to Texas Tech University. Very nice, clean and comfortable.
Stayed 1 night in May 2024

2/10 Terrible

Mari, Tulsa

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed last month and had a bad experience. The room was filthy when we arrived and there was trash and dirty clothes found in the room. We spoke to management and they assured us it would not happen again so we booked for the Senior weekend. That was a huge mistake. The bedding had a blood stain on it, the mirrors weren’t cleaned, and there was an empty bag of chips in the window. The next day, housekeeping never came despite calling and alerting the front desk. This hotel, although relatively new, is dirty and run down. Stay somewhere else trust me.
Stayed 2 nights in May 2024

4/10 Poor

JIM

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Traffic noise from Marsha Sharp Freeway was annoying in our room.
Stayed 1 night in May 2024

10/10 Excellent

Tristan

Stayed 1 night in Apr 2024

2/10 Terrible

Mari, Tulsa

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff is just amazing. The cleaning staff, not so much. There were beard trimmings all over the sink, a dirty men’s shirt in the closet, and empty bottles under the bed. We brought our Frenchie and she found a pill on the floor and we were able to get it away from her. It could not have been worse.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris, The Colony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to campus and dining. The hotel was nice and clean and having a kitchen was great! All the staff were friendly and very accommodating.
Stayed 2 nights in Feb 2024
Response from Roni on 2024/2/5
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from Roni on 2024/1/1
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Gaylan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Roni on 2024/1/1
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Roni Scott on 2023/11/21
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

MISTY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, accommodating and willing (early check-in), room was clean- Will certainly stay there again
Stayed 1 night in Oct 2023
Response from Roni on 2023/10/2
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
This was a 1 night stay for us. The suite was comfortable and really clean except for handprint smudges on the bathroom door.
Stayed 1 night in Sep 2023
Response from Roni on 2023/10/2
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Roni on 2023/9/26
Dear Monica,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness ♥️♥️
Stayed 2 nights in Aug 2023
Response from Roni on 2023/9/26
Dear Jaun,On behalf of the entire hotel team, I want to thank you for your positive review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Zetha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Roni on 2023/9/3
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for your positive review.It is always encouraging to have positive feedback, particularly when it comes from those who matter the most – you! Your review has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Clean and comfortable.
Stayed 7 nights in Aug 2023
Response from Roni on 2023/8/28
Dear Kyle,On behalf of the entire hotel team, I want to thank you for sharing your positive review .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok not too shabby
Everything ok, elevators jump! other than that, staff is nice, place is clean and seems everyone has a dog here, which i rather not see slobber and such but seemed clean anyhow, the rooms are spacious though, kept well and I'm pretty picky!
Stayed 1 night in Jul 2023
Response from Roni Scott on 2023/8/1
Thank you for sharing your feedback with us. We're pleased to hear that, overall, you had a satisfactory experience during your stay. However, we apologize for the inconvenience caused by the elevators. We will immediately look into this issue to ensure they are operating smoothly and safely for all our guests.We're glad you found our staff to be friendly and our facilities clean. Our team works diligently to maintain a high level of cleanliness and service throughout the hotel.As for the presence of dogs, we understand that personal preferences may vary, and we strive to accommodate all our guests' needs. We make sure to maintain a clean and hygienic environment for both pet owners and non-pet owners alike.We're delighted to know that you appreciated our spacious and well-kept rooms. Your satisfaction means a lot to us, and we take great pride in providing a comfortable and enjoyable experience for all our guests, including the pickiest ones!If there is anything specific you'd like us to address or if you have any further feedback, please don't hesitate to let us know. We truly value your input and hope to welcome you back soon for an even better stay.Thank you for choosing our hotel.Best regards,Roni ScottResidence Inn Lubbock NorthAGM

6/10 Okay

Rebecca

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
There was trash and dirty socks behind the couch. And the pool was closed, nothing was posted about it and we weren’t told until he was checking us in. The pool and rooms were the only reason we picked that hotel, definitely not location or convenience
Stayed 1 night in Jul 2023
Response from Roni Scott on 2023/8/1
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and the issues you encountered during your stay. It is disheartening to learn that the cleanliness of your room did not meet our high standards and that there were items left behind the couch. Rest assured, we will address this with our housekeeping team to ensure it doesn't happen again in the future.Regarding the pool closure, we understand how disappointing it must have been to find out upon check-in without prior notice. We sincerely apologize for any miscommunication on our part. We will make sure to improve our communication processes to prevent such occurrences in the future.We truly value your feedback, as it helps us identify areas for improvement. Your comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion.If you decide to give us another chance in the future, we would be more than happy to provide you with a more enjoyable experience. Please feel free to reach out to us directly when planning your next stay, and we will make every effort to ensure you have a memorable stay.Once again, we apologize for the inconveniences you faced, and we appreciate your understanding.Best regards,Roni ScottResidence Inn Lubbock North AGM

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, family of 5 fit great, clean and breakfast was delicious!
Stayed 1 night in Jul 2023
Response from Roni Scott on 2023/8/1
Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a great stay with your family of 5.We take pride in providing spacious and comfortable accommodations for families, and we're delighted that our rooms were a perfect fit for your needs.Maintaining a clean and hygienic environment is of utmost importance to us, and we're glad you noticed our efforts in this regard. Your comfort and well-being are always our top priorities.It's also fantastic to know that you enjoyed our breakfast offerings. We believe that a delicious breakfast sets the tone for a great day, and we're glad you were pleased with the selection.Should your travels bring you back to this area, we would be absolutely delighted to welcome you and your family again. If there's anything specific you would like for your next visit, please feel free to let us know, and we'll do our best to accommodate your preferences.Once again, thank you for your kind words and for choosing to stay with us. We look forward to having you as our guest again soon!Best regards,Roni ScottResidence Inn Lubbock NorthAGM

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home!
We were very comfortable and very impressed with how clean the hotel is.
Stayed 4 nights in Jun 2023
Response from Roni on 2023/7/8
We are so glad you enjoyed your stay! Thank you so much for sharing your feedback, and thank you for choosing the Residence Inn!

10/10 Excellent

Dewayne

Stayed 1 night in Jun 2023
Response from Roni on 2023/6/30
Thank you so much for your review! We're so glad you enjoyed your stay! Thank you for choosing the Residence Inn, and we hope you come back and see us again!

10/10 Excellent

Werner

Traveled with family and small children
Liked: Cleanliness, staff & service
Ll
Stayed 1 night in May 2023
Response from tito on 2023/5/22
Thank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott.Again, thank you

10/10 Excellent

Jeri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tech graduation stay
We were there for the Texas Tech nursing school graduation. This hotel was very nice and clean. Friendly service. Allows pets. One thing I liked about the room is that it had two areas with mirrors and outlets besides the bathroom available for getting ready: a full length mirror and shelf with outlets near the kitchenette., a dressing area with mirror right outside the bathroom. Shower only, no tub, but that was okay with us. Large tv that could swivel toward seating area or the bed.
Stayed 1 night in May 2023
Response from tito on 2023/5/22
Thank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott.Again, thank you

10/10 Excellent

Dewayne

Stayed 1 night in Mar 2023
Response from tito on 2023/5/22
Thank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott.Again, thank you

2/10 Terrible

Daniel

Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Ed on 2023/6/22
hank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott .Again, thank you.

10/10 Excellent

Troy, Round Rock

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean property. Easy access to campus.
Stayed 1 night in Mar 2023
Response from ed on 2023/6/22
hank you for taking the time to review our hotel as we take guest satisfaction seriously at Marriott .Again, thank you.

10/10 Excellent

Cory

Stayed 1 night in Mar 2023

8/10 Good

Jong

Stayed 1 night in Jan 2023

4/10 Poor

Jong

10/10 Excellent

Jill

Stayed 1 night in Dec 2022

8/10 Good

Hector

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amanda at the front desk was very friendly and helpful during our short stay. I would definitely recommend this hotel to anyone.

8/10 Good

Itoya

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was actually really nice the only downfall for me was the bed was uncomfortable. But this was the best pet friendly hotel I could find. The staff here was extremely friendly and took care of us.

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location
Great service and great location to the university.
Stayed 5 nights in Nov 2022

10/10 Excellent

Candace

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Marty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed this place! Tyron checked us in. Super friendly he set the tone of the stay. Place was very clean, studio room very spacious great for our little pups! Thanks!!!!
Stayed 1 night in Nov 2022

10/10 Excellent

Dan

Liked: Staff & service, amenities, property conditions & facilities
It was very clean and very convenient.
Stayed 1 night in Sep 2022

10/10 Excellent

Victoria

Stayed 2 nights in Aug 2022

2/10 Terrible

Janiece

Traveled with family
They cancelled our reservation because they were overbooked. Yet anyone could still book this hotel online.
Stayed 1 night in Aug 2022

10/10 Excellent

Innocent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2022

2/10 Terrible

Liam

Business traveler
Disliked: Staff & service
Good hotel, bad business practices.
The stay was fine but the hotel erroneously charged my card 263 dollars. I have called them three times to take the charge off and every time they tell me that the manager will take care of it. This is ridiculous and I fell like they are just trying to steal the money from me. Never staying here again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Marivel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel by far exceeded our expectations. The room was super clean, the beds very comfortable and the staff was very welcoming. We will definitely book here again for future travels.
Stayed 1 night in Jul 2022

10/10 Excellent

Antoinette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast, clean room.
Stayed 2 nights in Jul 2022

6/10 Okay

Ma. De

Stayed 3 nights in Jul 2022

6/10 Okay

LoAnn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just say there were some issues.
Stayed 2 nights in Jul 2022

10/10 Excellent

Paige

Stayed 1 night in Jul 2022

10/10 Excellent

diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
This hotel is great would definitely recommend. We traveled with 2 kids and 3 dogs on our way to texas and we stayed in the 2 queen bed studio very nice just like the pictures. Beds were very comfortable and hotel is very clean and they have an indoor pool. Its in a great location near a lot of restaurant choices. There breakfast was very good a lot of selections, they also have a bar in the lobby as well. Would definitely stay here again!
Stayed 1 night in Jun 2022

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was a very nice hotel for the price. I was impressed.
Stayed 5 nights in Jun 2022

8/10 Good

Akiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property with a great location and nice size room
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022