I received an email at 11:30 AM stating my room was ready and I could check in. I called to confirm, and the staff member I spoke with said early check-in was fine—no mention of a fee. We rearranged our plans and headed to the hotel, only to be told at the front desk that early check-in would cost $50. This fee was never mentioned in the email or during the call. When I asked for it to be waived, the front desk refused, so we left and returned later. The lack of communication and indifference from staff was disappointing.
Parking was another issue. The website listed valet at $40/night, but we were told it was $53 plus tip. I had to spend 15 minutes circling the area before finding street parking a few blocks away. On top of that, the street in front of the hotel was under construction.
Once in our room, there was a constant scraping noise from above—like furniture being dragged—which continued late into the night. At 9:30 PM, when we tried to sleep, the street noise was unbearable: car alarms, shouting, and the same dragging sound overhead. I barely slept.
As part of my booking, I should have received VIP perks such as an upgrade and/or food and beverage credit. They had no clue what I was referring to and made me feel uncomfortable for asking about it, and said they have free coffee in the morning, but that was all.
Overall, poor communication, noisy environment, and misleading information made this a frustrating stay. I would not recommend or return to this hotel.