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Reviews of Sonesta Los Angeles Airport LAX

4 out of 5
Sonesta Los Angeles Airport LAX
5985 W Century Blvd, Los Angeles, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 2312 out of 4996 reviews" "
Rating 8 - Good. 1244 out of 4996 reviews" "
Rating 6 - Okay. 656 out of 4996 reviews" "
Rating 4 - Poor. 386 out of 4996 reviews" "
Rating 2 - Terrible. 398 out of 4996 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

David

Disliked: Property conditions & facilities
Parking bed makes noise could hear airplanes and people in the next room
Stayed 2 nights in May 2024

6/10 Okay

MAURICIO PADILLA

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
You can hear everything from other rooms
Stayed 1 night in May 2024

10/10 Excellent

Rachel, North Salt Lake

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, convenient, easy access to both the beach and the airport.
Stayed 1 night in Apr 2024
Response from Luz on 2024/5/2
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

2/10 Terrible

Jose luis

Traveled with partner
Disliked: Cleanliness, amenities
Super expensive parking. Room did not look nothing like online picture. Room had a bad smell to it, like mildew and cigarette smoke.
Stayed 4 nights in Apr 2024
Response from Sonesta on 2024/5/1
I'm sorry to hear your stay was not at your satisfaction. Nevertheless thank you for your review!

10/10 Excellent

agha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous experience
Stayed 2 nights in Apr 2024

2/10 Terrible

Felicia Mercedes

Traveled with pets
Disliked: Amenities
Property smelled of mildew, don’t think they cleaned shower or curtain… then on top of all that they have the nerve to charge me 200.00 a night for a deposit..I’ve stated in 5 star hotel and the deposit was a one time fee. Period do not suggest
Stayed 3 nights in Apr 2024
Response from Luz on 2024/4/28
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

8/10 Good

Elizabeth

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/28
Thank you for the 4/5

6/10 Okay

Stacie

Traveled with partner
The food at the restaurant is not that great. The staff is average and the hotel needs a deep clean and windows cleaned. Overall fair.
Stayed 1 night in Apr 2024
Response from Sarah on 2024/4/27
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see we fell short on your experience with our hotel.Please accept my apologies for this. We are considering revamping our property soon and I hope you give us a 2nd chance once we complete our renovations.

10/10 Excellent

Tommy, Fresno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was very close to the airport and also the parking garage where I left my vehicle.
Stayed 1 night in Apr 2024
Response from Sarah on 2024/4/27
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.

10/10 Excellent

Sagarika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Front desk team on 2024/4/26
Dear Sagarika, thank you for the 5 out of 5!

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good for a night after landing lax
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/25
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel did well for an overnight stay close to LAX
Stayed 1 night in Apr 2024
Response from Emily on 2024/4/26
Hi Michael, glad to hear you had a good experience! We hope to welcome you back soon :)

10/10 Excellent

Ella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I need something close to the airport so this is perfect. Shuttle is great and runs very often. Staff is nice and helpful. There isn’t much shopping to do. 3 restaurants inside but I walked to the nearby hotel to get donuts and Starbucks. Close to car rental place which is another reason I picked this hotel
Stayed 2 nights in Apr 2024
Response from Luz on 2024/4/24
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

4/10 Poor

Dang truong sa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
👎
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/24
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grease stop for one overnight!
Stayed 1 night in Apr 2024
Response from Sonesta on 2024/4/24
Thank you for your review

10/10 Excellent

Walter

Sonesta and great hotel when you’re near LAX airport
Stayed 2 nights in Mar 2024
Response from Sonesta on 2024/4/24
Thank you for your review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our short stay. It's convenient and it was great to have a bar and restaurant downstairs.
Stayed 2 nights in Apr 2024
Response from Luz on 2024/4/21
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

8/10 Good

Lateisha

Liked: Cleanliness, staff & service
Disliked: Amenities
No tub was working properly it delayed my prep for my concert
Stayed 1 night in Apr 2024
Response from Sarah on 2024/4/21
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

2/10 Terrible

PETER

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY AT THIS FACILITY. “Urgent” water maintenance has left patrons without water/bathroom use and no refund issued as well as promptly informing us of an issue until physically at the hotel. My Accommodations also did not match the reservation. Poor management left patrons with water bottles as the lone solution with the hopes that the issue would be rectified by the morning.
Stayed 1 night in Apr 2024
Response from Front desk team on 2024/4/18
Dear Peter, Thank you for taking the time to share your feedback regarding your experience at Sonesta Los Angeles Airport LAX. We regret not meeting your expectations, as we had a water outage due to general maintenance, but we hope to get an opportunity to welcome you back and provide you with an excellent experience. Thank you for sharing your concerns, we value your feedback as it helps us find areas of improvement.

6/10 Okay

Faith, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Resort fee charge even only went there to sleep and fly out at 6am; checked in 9pm Mattresses seems old sinking in middle and squeaky/cracking noise , uncimfortable
Stayed 1 night in Apr 2024
Response from Emily on 2024/4/19
Hello Faith, thank you for sharing your recent stay experience with us. We apologize for any inconvenience caused by the resort fee and the discomfort you encountered during your stay.Regarding the resort fee, while it is a standard charge, we understand your circumstances and will take them into consideration. Your feedback about the mattress and noise disturbances is valuable to us, and we regret that we were not able to address these issues during your stay. Please note that renovations are planned to improve our accommodations soon, we apologize once again and hope to welcome you back for a more pleasant stay in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 2024/4/19
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, excellent, excellent!!!
Stayed 1 night in Apr 2024
Response from Front desk team on 2024/4/18
Dear William, thank you for the 5 out of 5! We hope to welcome you back soon!

10/10 Excellent

Jody

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good choice for overnight before LAX flight.
Stayed 1 night in Apr 2024
Response from Sarah on 2024/4/18
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

6/10 Okay

Padma

Traveled with family
Liked: Staff & service
The location was good. Staff are friendly. The room felt a bit dirty to me.
Stayed 1 night in Apr 2024
Response from Sonesta on 2024/4/17
Thank you for your valuable feedback.

8/10 Good

Seth, Austin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid business hotel with amenities and close to the airport. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Sonesta Team on 2024/4/16
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback. Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
The room is not soundproofed well.
Stayed 1 night in Apr 2024
Response from Sonesta on 2024/4/17
Thank you for your valuable feedback

10/10 Excellent

Erich

Traveled with group
Hotels, clean excellent food in the restaurants friendly people at the front desk. It’s all it takes.
Stayed 1 night in Apr 2024
Response from Sonesta Team on 2024/4/15
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback. Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

10/10 Excellent

Ryan

Stayed 1 night in Apr 2024

6/10 Okay

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sonesta Team on 2024/4/15
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

8/10 Good

Kelly-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for your money if you are staying near the airport
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport hotel. Free shuttle.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 2024/4/14
Dear Jason, thank you for the 4 out of 5! We hope to welcome you back soon.

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good!
Stayed 1 night in Apr 2024
Response from Front Desk Team on 2024/4/14
Dear Bryan, thank you for the 5 out of 5! We hope to welcome you back soon.

4/10 Poor

Kerri

Traveled with family
Disliked: Staff & service, amenities
The front desk customer service representatives were horrible. I was standing next in line while 2 reps completely ignored me while doing something else. When I inquired if they could assist, it was as if I was bothering them. Therefore, it intentionally took longer to be assisted. Also, I received 3 different prices for an extended stay. Not sure why the price was inconsistent.
Stayed 2 nights in Apr 2024
Response from Sonesta Management Team on 2024/4/15
Greetings, Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. Your comments are important to us, as they provide us with an opportunity to better serve you.I deeply regret that we were not able to meet your expectations. Starting from the agent that assisted you at the reception. If you have any further feedback to share with me, please do not hesitate to. As this is unacceptable and we must hold our Team accountable. I appreciate your patience with us as we further investigate this issue. I’m confident your next experience with us will be up to your expectations.Please reach out with more feedback at jose.santana@sonesta.comJose Santana Director of Front Office

10/10 Excellent

Jumpei

Stayed 1 night in Apr 2024
Response from sarah on 2024/5/4
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.

8/10 Good

Rohit

Quick process
Stayed 1 night in Apr 2024
Response from Sonesta on 2024/4/13
Thank you for your review

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Luz on 2024/5/2
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

10/10 Excellent

Sandra, East Norriton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Luz on 2024/4/11
Thank you for the 5/5

2/10 Terrible

Evghenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2hour wait in line for check in at 1am
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/11
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 Excellent

Christy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/11
Thank you for the 5/5

2/10 Terrible

Thomas

check in was very poor.
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/11
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel when we are traveling. Great staff. Clean and easy parking
Stayed 1 night in Apr 2024
Response from Sonesta on 2024/4/10
Thank you for your review, we hope to see you again soon!

8/10 Good

Koenraad

Liked: Cleanliness, staff & service
We were in transit, from an international flight to a domestic the next day. The location close to LAX airport is ideal. Its an older style hotel be clean and comfortable.
Stayed 1 night in Apr 2024
Response from Sonesta Team on 2024/4/11
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback. Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

8/10 Good

Kerstin

Liked: Cleanliness, staff & service
Would have liked a dimming light in bathroom for night use. And would have liked a hand held shower possibility. Otherwise all good!
Stayed 1 night in Apr 2024
Response from Sonesta on 2024/4/10
Thank you for your review, we hope to see you again soon! We will keep that in mind.

10/10 Excellent

Carol, Flagstaff

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sharon was wonderful and incredibly accommodating. Easy check in.
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/9
Thank you for choosing Sonesta LAX. We're glad we were able to meet your needs. We hope to welcome you back soon.

10/10 Excellent

Kelly

Stayed 1 night in Apr 2024
Response from Luz on 2024/4/29
Thank you for the 5/5

10/10 Excellent

Merelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Shuttle service to airport.
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/8
Thank you for your 5/5

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel convenient to the airport. You are stuck eating the hotel food which is good but limited and expensive.
Stayed 1 night in Apr 2024
Response from Luz on 2024/4/8
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

8/10 Good

Cayla Rae

Stayed 1 night in Apr 2024
Response from Sonesta LAX on 2024/4/9
Hello Cayla Rae, thank you for the 4 out of 5. We hope to welcome you back and turn that into a 5/5.

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet didn’t work properly, there was some nails between the carpet and ceramic tiles hurt myself , bathroom area was dirty and the entire area looked old for a “4-star hotel”
Stayed 2 nights in Apr 2024
Response from Sonesta Team on 2024/4/8
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.