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Reviews of Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 2156 out of 3501 reviews" "
Rating 8 - Good. 685 out of 3501 reviews" "
Rating 6 - Okay. 321 out of 3501 reviews" "
Rating 4 - Poor. 168 out of 3501 reviews" "
Rating 2 - Terrible. 171 out of 3501 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff was so kind and the place is beautiful and clean.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Jonathon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle for universal was convenient and appreciated. Room was clean! We had breakfast each morning at the California! Excellent food and service. All staff were polite, responsive, and warm.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Linda

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Danielle, Lufkin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, modern hotel. Professional customer service. Offers free shuttle bus to and from Universal Studios but also walkable if you prefer to walk.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Hernan

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly but unfortunately I got my gasoline stolen from my truck. Park at your own risk at the Sheraton parking garage. Security couldn’t provide a safe stay for me and my family.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Javier

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hair dryer did not work.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 Poor

gregory

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Shuttles to universal was convenient. But this place needs reimagining. Bathroom floor was dirty when we arrived. Bathroom door was broken. Looks like a local handyman was patch repairing random things. Also the room we had a door to join two rooms. Because of that door. We can hear the next room like they were in our room behind a door. We could hear their conversation very well. I could hear “put on your shoes”, “let’s go”and “we need to go” The sofa bed for the king with sofa bed rooms was so HARD it was unbearable. DO NOT get that room the sofa bed is a deal breaker. The king size bed was fine. Hilton has a king with a sofa bed that we stayed in a year before. It’s WAY better. And the bathroom is almost 3 times bigger.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. Did not have gift shop but had vending machines that you can get items from. Part of the lobby is under construction.
Stayed 2 nights in Mar 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were all extremely helpful and friendly. Our room did need some maintenance repairs and more of a deeper cleaning in bathroom.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Na

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to go to universal studio
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Meng-I Ellen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable (albeit steep uphill) to universal studio and city walk or downhill to metro station. Hotel offers free shuttle rides every 15 minutes to universal city walk during regular hours if too tired to do more walking. Friendly staff and clean room - would stay again if cancellation policy is more flexible as guests have no control over flights.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Terrible

Vijay, Rancho Cordova

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never get the TL rooms. Too close to the pool and gets noisy. Don’t upgrade to premium rooms, they are small and by no standards premium. I would suggest avoiding this hotel. Very average and not worth the price they charge. Never again.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okay

Zeynep

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Lanell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to Universal, as we were exhausted from the days activities and needed a relaxing stay. Check-in was easy and staff was super friendly and down to earth. Room was cozy, clean and comfortable.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for the weekend. Wonderful property. The California restaurant was a great experience, and provided most of our meals during our stay. It is conveniently located to Universal Studios.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

Alberto

Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Lina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Universal Studios. Breakfast was good. Staff was nice and helpful.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Yenifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that there were many places at walking distance or 5 minute drives. The self serve snacks were a big hit for my daughters and the pool. Loved the pool by bar. They cleaned our room everyday without us having to ask like in other hotels.
Stayed 4 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Della

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Great option if you are visiting Universal Studios!!
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great atmosphere and hotel. super comfy king bed. great view. cons are mold, mildew in shower, cracked tiles and missing grout, sofa couch was terrible, very uncomfortable. broken door piece to bathroom, closet doors stick and rub on cabinet frame. they charge a fee to park in there parking structure. It should be complimentary if your staying at the hotel
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okay

Anna M

Traveled with family and small children
Disliked: Staff & service
Property had a nice view of the surrounding area
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Danny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and staff was super friendly and helpful
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

erin e

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I was not impressed with this hotel. Booked the "family room" with pull out couch that was absolutely rock hard. My poor son had to sleep on a "bed" that was no softer than the floor. The staff was totally unhelpful. The Starbucks that was supposed to be open until 11am each day was closed at 10:07 with no explanation. The concierge who is supposed to be there to help with park tickets was barely ever at the desk. We went to the pool and there were NO towels. When I let the front desk know they seemed annoyed and said they would tell housekeeping but 30 minutes later...still no towels. We will be staying at the Hilton next time.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Jennifer

Traveled with family
Staff was amazing, and extremely helpful, rooms were comfy and quiet! Definitely will stay again
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

nicklas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the park
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, easy transportation to universal
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in at midnight. The front desk checked us in quickly and efficiently. I appreciated it especially for the time and with little ones.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/5/1
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Bohai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Tracie Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
I felt very safe. The room was clean. Parking was easy and nearby, but pretty expensive to park.
Stayed 4 nights in Mar 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

VALERIA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, everything was amazing!
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Marcin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Alba

Stayed 2 nights in Mar 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

emily, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Padmaja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a hot water problem for a couple of nights, but overall it was a great place to stay.. conveniently walking distance to universal— The manager gave us a comp on the parking fee due to the hot water issue .. Overall a comfortable and nice stay. (included breakfast was nice as well, but its not included for everyone)
Stayed 4 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

Kris

Liked: Cleanliness, staff & service
The property does not take Apple Pay only physical cards. This was a great inconvenience to me because I did not have the physical cards I wanted to use with me so I had to go to the bank and get cash. In addition, there was a 300.00 deposit. The room was 375.00. This is ridiculous and I had no forwarding. Aft are such a great day at Universal Studios, we ended the day having to take our luggage back to the car, load up, find a bank, get cash , drive back and then check in. Then, the room we were given was next to the elevator. We couldn’t catch a break and felt unwelcome.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okay

Alma

Traveled with family and small children
Liked: Property conditions & facilities
Close to universal studios that was nice. Couch was smelly and very uncomfortable to sleep on it. Room was a little smelly too. Food is average and too expensive. Front desk was not that friendly and very cold to questions I asked.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 Poor

Keith

Traveled with partner
Liked: Cleanliness
Overpriced awful food
Stayed 2 nights in Mar 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/4/20
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, and modern. The location was great for Universal Studios.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/4/12
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Ruben Alba

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property always stay here when we come already planning next trip in the summer even bringing more family with us. Staying no where else but here ! Best service ever my guy at the front desk always takes care of us. Makes me feel at home
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/4/12
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Giovanna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check-in early for our stay and head straight to Universal Studios. Staff contacted us when our rooms were ready and the whole process was quick. Rooms were a little small but nicely updated. Shuttle to City walk was convenient. Although you could walk to the park in 8 mins. I would definitely recommend staying here.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael Garcia on 2024/4/12
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Amarsanaa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay if you are there for Universal Studio. Kids friendly.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 2024/4/12
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Eric, Mill Creek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Universal, property was clean and kept up and parking was easy - would stay again!
Stayed 3 nights in Mar 2024
Response from Michael Garcia on 2024/4/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Paul

Traveled with family and small children
Disliked: Cleanliness
Stayed in Double Bed suite with sofa bed. Sofa bed is unsuitable for sleeping on and the bed kit was a pillow and basic sheet. It took 3 hours after check in to get a cot bed and suitable beds for the children. Not enough towels for party size so again had to request from front desk. The windows used to be sliding doors so let in a lot of cold air. The finishing works done to the room are not to the standard of the hotel or the expected nightly rate. The bathroom door had a broken strike plate and the cupboards had tight hinges leading them to bang when opening. We left disappointed with the room and could only recommend if money isn’t a worry and you want to be in close proximity to Universal.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 2024/4/10
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!