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Reviews of Passport Inn Whittier

2 out of 5
Passport Inn Whittier
11435 Whittier Blvd., Whittier, CA

Reviews

5.2
Rating 10 - Excellent. 21 out of 111 reviews" "
Rating 8 - Good. 13 out of 111 reviews" "
Rating 6 - Okay. 21 out of 111 reviews" "
Rating 4 - Poor. 10 out of 111 reviews" "
Rating 2 - Terrible. 46 out of 111 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gavino

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and front desk was very courteous
Stayed 1 night in Apr 2024
Response from BT PATEL on 2024/5/10
THANKS

2/10 Terrible

paul

Traveled with family
Disliked: Staff & service, property conditions & facilities
Only one pillow for a king size bed. No doors on the bathrooms. Only one towel per person for the bathroom. Many people live there permanently on the premises. Parking was tight and very limited.
Stayed 1 night in Mar 2024
Response from BT PATEL on 2024/5/10
THAT TIME YOU INFORM I CHANGE ROOM SORRY FOR THAT

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from BT PATEL on 2024/1/29
THANKS WE WELCOME YOU ANY TIME WE GIVE BEST ROOM

2/10 Terrible

Aytac

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No go there ever
Showe doesn’t work , leaking bathroom , smelly ac, ripped carped old bed ,, I ask a pump to drain the water in bathroom sink
Stayed 1 night in Jan 2024
Response from BT PATEL on 2024/1/23
sorry for that we next time take cae

2/10 Terrible

Stephanie

Stayed 1 night in Nov 2023
Response from BT PATEL on 2024/1/23
we try to give best service

4/10 Poor

Jessica

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Oct 2023
Response from BT PATEL on 2023/10/18
Thanks so much , we are welcome any time you are so nice we happy to service you .god give bright day THANKS AGAIN

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was disgusting, shame on you Expidia! I based my decision on the pictures your website provided, I felt as if my life was in danger and me and my wife ended up sleeping in our car. I would like a refund or a credit with Expdia towards my next trip or my relationship with Expidia ends right here!
Stayed 1 night in Sep 2023
Response from BT PATEL on 2023/10/3
IF YOU WANT GIVE REFUND NO PROBLM ..SORRY WE TRY TO GUEST HAPPY NEXT TIME TAKE CARE YOU GIVE REFUND

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023
Response from BT PATEL on 2023/7/24
YOU WEL COME THANKS

10/10 Excellent

MARISOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from BOB on 2023/6/3
THANKS LOT

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in May 2023
Response from BOB COME NEXT TIME WEGIVE GOOD SERVICE on 2023/6/2
THANKS YOU WELCOME

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff.
Stayed 1 night in May 2023
Response from bt patel on 2023/5/12
you welcome thanks

2/10 Terrible

Damien

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay here and should get my money back, I canceled with the owners of the hotel and still got charged.
Stayed 4 nights in Mar 2023
Response from BT PATEL on 2024/5/10
NEXT WE TAKE CARE

2/10 Terrible

Paushida

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That is the worst hotel hotel ever in my life, that i have stayed or visit, what is in the picture is not whatvthe rooms look like, they need to renovate the rooms all over. Towels smell, no clean, no good soap to wash, no cover protection on the bed. Carpet semell walls holes, that is not a good place for human to stay. Everything need to change.
Stayed 2 nights in Jan 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't even get to stay there. They literally cancelled my reservation once I got there. WORSE CUSTOMER SERVICE EVER.
Stayed 1 night in Oct 2022
Response from BOB PATEL on 2022/12/12
SOORY WE TAKE CARE NEXT TIME

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and had roaches
Stayed 1 night in Sep 2022
Response from BOB PATEL on 2022/9/18
we take care your suggestion .we good pest control triment make good clean

6/10 Okay

Marybel

Stayed 1 night in Jul 2022
Response from BOB PATEL on 2022/7/11
thanks we take care of guest

2/10 Terrible

Amber V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from BOB PATEL on 2022/4/28
WE TRY TO DO BEST SERVICE

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
The rooms were dirty and smelled of smoke. It was very loud outside with people playing their loud booming music. The tv did not work. When I talked to the owner he moved me to another room and that one wasn't much better. At least the tv worked. The hotel made me pay an extra $20 deposit and when I checked out he refused to refund my deposit because he said there was a $20 deposit for my service animal. I paid $250 for 2 nights and didn't get much sleep. This is one of those hotels that rent rooms weekly. Do yourself a favor and don't go here.
Bathroom door jamb of 2nd room
Cracked mirror in second room
Broken chair in first room
Hole in wall second room
Stayed 2 nights in Mar 2022
Response from BOB PATEL on 2022/3/30
WE CHANG THE RO OM WE TRY TO BEST CUSTOR DONOT SAY ABOUT SERVICE DOG NEXT TIME WE TAKE CARE

8/10 Good

Richard

Disliked: Property conditions & facilities, room comfort
Ok but dated
Hotel was just ok. Staff was friendly. But location was dated. Walls had just been repaired but not painted. Got the room with the jacuzzi tub. But only 2 very old towels were in the room. I went to the store to get towels and pillows for my stay. Bed was extremely hard.
Stayed 1 night in Feb 2022
Response from BOB PATEL on 2022/2/22
we take care next time

4/10 Poor

Rachael

Disliked: Staff & service, amenities, property conditions & facilities
Hot tub room, shower isn't realistic functional. No microwave, like shown in picture. Can't change volume on TV. Room walls had several patches
Stayed 4 nights in Feb 2022
Response from BOB PATEL on 2022/2/17
THANKS WE MAKE IT NICE ROOM NEXT VISIT ALL IS GOOD

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from BOB PATEL on 2022/2/17
THANKU VERY MUCH WE TRY TO BEST SERVICE

2/10 Terrible

Smokey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was dirty and damaged. I hope I receive my refund soon and that the property manager wasn't just saying that to Expedia and myself.
Stayed 1 night in Feb 2022
Response from BOB PATEL on 2022/2/11
SORRY FOR THAT WE GIVE REFUND

6/10 Okay

Natalie

Business traveler
Stayed 1 night in Jan 2022
Response from BOB PATEL on 2022/1/23
THANKS YOU ARE WELLCOME WE TAKE CARE

4/10 Poor

Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a remodel
Stayed 2 nights in Dec 2021
Response from BOB PATEL on 2022/1/19
THANKE

6/10 Okay

Ben

Stayed 1 night in Dec 2021

2/10 Terrible

Charlene

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Microwave didn't work.... Loud music every night from 11-2pm..... Cops came Sunday morning.... I would never take my family to stay here again.... No fresh towels every day and no cleaning the rooms....
Stayed 3 nights in Dec 2021
Response from BOB PATEL on 2021/12/9
SORRY FOR THAT WE TAKE CARE

6/10 Okay

Curtis

Liked: Cleanliness, staff & service, room comfort
Passport Inn
This is a older place. The manager is a nice person. They keep it clean.
Stayed 1 night in Nov 2021
Response from ken on 2021/12/3
thank you for stay

2/10 Terrible

Steve

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt totally unsafe. Door peep hole was not there ,hole filled with toilet tissue. Paint off on walls , no hair dryer...little bar soaps only...no body shampoo & hair shampoo....TV's did not work...paid for 2 nights.did not go back for second night ...worst experience ever !
Stayed 2 nights in Oct 2021
Response from BOB PATEL on 2021/11/3
SORRY WE TAKE CARE

2/10 Terrible

Kristofer Bryce, napa

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Talk about cat fishing with the pictures on Expedia. Super sketchy residents living right next door to our room and throughout the complex. Any time we would walk out of our room we got nothing but glares. Made us so uneasy we decided to drive six hours back home that night instead of the next morning like planned. The room we were given looked like it was in the middle of being prepped for paint, every wall was polka dotted with patches. Graffiti tags on the furniture. The original selling point was the jacuzzi tub after a long car ride, which had some of the worst patch jobs I’ve seen. I’m glad we went with our gut feeling to leave this place.
Stayed 1 night in Oct 2021
Response from BOB PATEL on 2021/10/11
NEXT TIME TAKE CARE

2/10 Terrible

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Zero star hotel
Paid for 2 double beds but got only 1 king. Limited parking available not near my room. No towels provided for 2nd night.
Stayed 2 nights in Oct 2021
Response from BOB PATEL on 2021/10/11
NOT AVILABLE

2/10 Terrible

Athena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room didn't felt clean the Microwave and refrigerator was not cleaned or working. Bathroom was not cleaned. When checking out owner let himself into the room.
Stayed 1 night in Jun 2021

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The passport inn whittier was one of the worst hotels that ive been to not a good place for anyone to go to except drug addicts everyone that was staying there was on drugs i did not feel safe there at all especially with my children..it was extremely dirty and smelly everything in there was old and broken and stained it was disgusting.i paid for a 2 night stay but didnt end up staying the 2 nights of how gross it was i couldnt cancel it or get refunded so wasted money booking there just a horrible experience and i wont ever go back nor will i recommend to anybody!!
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Filthy, there was mold in the bathroom, the toilet leaks , the paint on the ceiling had pockets from leaks, shower head was rusted, red stains all over the tub walks ,bkack mold on shower curtain, dead roaches squished on walls, the bathroom door was warped, thick layer of animal fur all over the drapes, floor was very dirty
Stayed 1 night in Jun 2021

2/10 Terrible

sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Sandra

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting, dusty, unsitized, worse decision!!
We didn’t even stay. We had ordered a big room that was supposed to have two queen size beds but, by the time that we arrived there we were told that they didn't have any rooms with two beds. I told them well “then why was I able to book a room that wasn't even available?”. I eventually said that guess it was fine because I was tired and my sciatica was acting up and I needed a place to lay down. After seeing the room we went back and asked if we have to still pay full price that the money that we paid should have at least covered the deposit and still be able to give us our money back but, they still made us pay the full price for one dirty dusty. The room was so disgusting you could hear and feel the dirt on the floor and every time you would inhale you could smell the dust as you walk around. We tried to make the best of it but it just got worse. I wanted to take a shower; dead roach on the wall, the tub was disgusting, the bottom of the tub that releases water was a part of a hose that you connect it was just trashy. We opened up the fridge. The worse stench I've ever smelt in my life we closed it right away. I wanted to lay on the bed but after everything else, I was too scared to get bitten by bed bugs. I'm not happy with how everything went I was in so much pain but still left.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021

4/10 Poor

Devin

Disliked: Staff & service, property conditions & facilities, room comfort
Find another hotel
Not the best neighborhood to stay in, lots of people hanging out in the parking lot like they live there and come out at night. Building felt dingy and run down. Window worker seemed like he hated to get up for service. Not worth the price. Would recommend somewhere a little further and more expensive for peace of mind
Stayed 1 night in Jun 2021

2/10 Terrible

Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Rosalinda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it
I didn’t even get the room I paid for but so nice it was late he had another room for the same price smh so I had to pay cash on hand, very rude
Stayed 1 night in Nov 2020

10/10 Excellent

Kevinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Judith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Rosa

Stayed 1 night in Sep 2020

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Stephannie

Traveled with group
Stayed 1 night in Sep 2020

8/10 Good

Victor

Stayed 3 nights in Sep 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
The place was ok because of the price, tv didn’t work when using the toilet there was a very loud noise from the pipes
Stayed 1 night in Sep 2020