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Oceana Santa Monica, LXR Hotels & Resorts

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Oceana Santa Monica, LXR Hotels & Resorts

Enjoy a serene beach scene with warm waters and lush vegetation.
Relax in the hotel's spacious seating area, featuring a fireplace and comfortable sofas.
Relax in a spacious room with a large bed, a comfortable chair, and a stunning sea view.
Enjoy ocean views from the large balcony, relax in the seating area with a sofa and armchairs, and dine at the table.
Step into the elegant atmosphere of Oceana, where a modern design and welcoming reception area set the tone for a relaxing stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Free WiFi
  • Breakfast available
  • Room service
  • Spa
The current price is NT$20,984
NT$26,225 total
includes taxes & fees
Jul 27 - Jul 28

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Oceana King Suite

Premium bedding, minibar, in-room safe, laptop workspace

Oceana King Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 11 Ping (36 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Oceana Double Queen Suite

Oceana Double Queen Suite | Premium bedding, minibar, in-room safe, laptop workspace

Oceana Double Queen Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Lanai Suite

Premium bedding, minibar, in-room safe, laptop workspace

One Bedroom Lanai Suite

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished lanai
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 21 Ping (69 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Coastal Kitchen King One Bedroom Suite

Coastal Kitchen King One Bedroom Suite | Living area | 65-inch plasma TV with cable channels, TV, pay movies

Coastal Kitchen King One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Mini-fridge
Dining table
  • 20 Ping (66 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Seaside Oceanfront Suite

65-inch plasma TV with cable channels, TV, pay movies

Seaside Oceanfront Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 11 Ping (36 square meters)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse One Bedroom Lanai Suite

Premium bedding, minibar, in-room safe, laptop workspace

Penthouse One Bedroom Lanai Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
  • 22 Ping (73 square meters)
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Signature Oceanfront One Bedroom Suite

Premium bedding, minibar, in-room safe, laptop workspace

Penthouse Signature Oceanfront One Bedroom Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 22 Ping (73 square meters)
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Pacific One Bedroom Lanai Suite

Premium bedding, minibar, in-room safe, laptop workspace

Pacific One Bedroom Lanai Suite

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
  • 22 Ping (73 square meters)
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Oceanfront King Boardroom Suite

Oceanfront King Boardroom Suite | Living area | 65-inch plasma TV with cable channels, TV, pay movies

Oceanfront King Boardroom Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 17 Ping (56 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Oceanfront One Bedroom Suite

65-inch plasma TV with cable channels, TV, pay movies

Signature Oceanfront One Bedroom Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 22 Ping (73 square meters)
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite (Mobility/Hearing Accessible, RolI-in Shower)

65-inch plasma TV with cable channels, TV, pay movies

One Bedroom Suite (Mobility/Hearing Accessible, RolI-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 21 Ping (69 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite (Mobility/Hearing Accessible, RolI-in Shower)

Premium bedding, minibar, in-room safe, laptop workspace

One Bedroom Suite (Mobility/Hearing Accessible, RolI-in Shower)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
849 Ocean Ave, Santa Monica, CA, 90403

What's nearby

  • Santa Monica Beach - 2 min walk - 0.2 km
  • Third Street Promenade - 8 min walk - 0.7 km
  • Santa Monica Pier - 18 min walk - 1.6 km
  • Venice Beach - 5 min drive - 4.1 km
  • University of California, Los Angeles - 10 min drive - 12.6 km

Getting around

  • Expo/Bundy Station - 6 min drive
  • Los Angeles Union Station - 21 min drive
  • Los Angeles Intl. (LAX) - 44 min drive

Restaurants

  • ‪The Bungalow - ‬10 min walk
  • ‪1212 Santa Monica - ‬12 min walk
  • ‪Cabo Cantina - ‬12 min walk
  • ‪Perry's Cafe & Bike Rental - ‬14 min walk
  • ‪Tender Greens - ‬12 min walk

About this property

Oceana Santa Monica, LXR Hotels & Resorts

Luxury boutique hotel near Santa Monica Beach
Located close to Santa Monica Pier and Venice Beach, Oceana Santa Monica, LXR Hotels & Resorts provides a poolside bar, a terrace, and dry cleaning/laundry services. Active travelers can enjoy beach yoga at this hotel. Indulge in a hot stone massage, a body wrap, and a manicure/pedicure at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and ocean views. Yoga classes are offered at the gym; the property also has a bar and a business center. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with cabanas, sun loungers, and pool umbrellas
  • Limo/town car service, continental breakfast (surcharge), and free bicycle rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, concierge services, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 70 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and showers
  • 65-inch HDTVs with premium channels
  • Mini fridges, heating, and daily housekeeping

Languages

English, French, Spanish

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  • Hot Tub
  • Spa
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8.4 out of 10, Very Good, 1,018 reviews
The price is NT$13,384
NT$17,364 total
includes taxes & fees
Jul 16 - Jul 17
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (USD 82.60 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 100 for adults and USD 20 to 100 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • SandPiper
  • Sunset Terrace
  • The Veranda

Things to do

  • Beach yoga
  • Bicycle tours
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch HDTV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 200 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 500.00 per accommodation, per night
  • Resort fee: USD 63.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 20 to 100 for adults, and USD 20 to 100 for children
  • Covered valet parking fee: USD 82.60 per night (in/out privileges)
  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Oceana
Hotel Oceana Beach
Oceana Beach
Oceana Beach Club
Oceana Beach Club Hotel
Oceana Beach Hotel
Oceana Club
Oceana Club Hotel
Oceana Beach Club Hotel Santa Monica
Oceana Beach Club Santa Monica
Oceana Hotel Santa Monica
Oceana Hotel
Oceana Santa Monica
Oceana
Oceana Santa Monica, LXR Hotels & Resorts Hotel
Oceana Santa Monica, LXR Hotels & Resorts Santa Monica
Oceana Santa Monica, LXR Hotels & Resorts Hotel Santa Monica

Frequently asked questions

Does Oceana Santa Monica, LXR Hotels & Resorts have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Oceana Santa Monica, LXR Hotels & Resorts?

As of 2025/7/15, prices found for a 1-night stay for 2 adults at Oceana Santa Monica, LXR Hotels & Resorts on 2025/7/27 start from NT$20,984, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Oceana Santa Monica, LXR Hotels & Resorts pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 250 per pet, per stay. Service animals are exempt from fees.

How much is parking at Oceana Santa Monica, LXR Hotels & Resorts?

Valet parking is available for USD 82.60 per night.

What time is check-in at Oceana Santa Monica, LXR Hotels & Resorts?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Oceana Santa Monica, LXR Hotels & Resorts?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Oceana Santa Monica, LXR Hotels & Resorts located?

Located in Wilshire Montana, this luxury hotel is within 1 mi (2 km) of Santa Monica Beach and Santa Monica Pier. Venice Beach and Venice Beach Boardwalk are also within 3 mi (5 km). Downtown Santa Monica Station is 23 minutes by foot.

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Oceana Santa Monica, LXR Hotels & Resorts Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 320 out of 458 reviews
Rating 8 - Good. 88 out of 458 reviews
Rating 6 - Okay. 28 out of 458 reviews
Rating 4 - Poor. 10 out of 458 reviews
Rating 2 - Terrible. 12 out of 458 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hernann Martin Hinojosa

Top place in Santa Mónica if you hit SM I totally recommend it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Noah

Liked: Cleanliness, staff & service
Very nice
Stayed 1 night in May 2025

10/10 Excellent

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views of ocean and peaceful Stay

The stay was amazing and the area was quiet and beautiful. The staff are very kind and accommodating.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Lori

Liked: Cleanliness, amenities
Excellent
Stayed 5 nights in Dec 2024

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and clean properties
Stayed 2 nights in Aug 2024

8/10 Good

samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for stay
Stayed 1 night in Apr 2024

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love this place.
Stayed 1 night in Nov 2023

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean and perfect if your looking for a relaxing vacation. Highly recommend and I will be back. 5 stars hotel all the way
Stayed 3 nights in Jun 2024

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Santa Monica. Enjoyed my stay here. Will be back.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rebeca

Excellent Location !
Stayed 1 night in Jan 2024

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities
It is a beautiful place, but it need more pools and a couple more floors to see the ocean with a roof-top restaurant.
Stayed 1 night in Jul 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my West Coast Living room over Santa Monica Beach. I absolutely love Oceana. The outdoor dining, the pool, rhe fire fearures, the water with strawberries, the suites are gorgeous, the food and service are top notch. Lenny and whole team are magical, so good. Be back soon!
Stayed 1 night in Oct 2024

8/10 Good

Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel looks beautiful. However, the room looks like the carpet and rugs need to be shampooed...but the rooms was AWESOME! The staff were great, we would definitely come back.
Stayed 3 nights in May 2024

10/10 Excellent

Xinchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can be more innovative in the dining menu.
Stayed 1 night in Mar 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Design Hotel in Santa Monica

Fantastic rooms, interior design is beautiful and so spacious saying in a Lanai suite. Location across from Santa Monica beach made it a nice stopover from LAX for 24 hours to freshen up before flying back to Australia. Only thing I would suggest is they include breakfast and some mini bar items until he rate as the room rate is high and those touches would add to the experience.
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Property condition was good.
Stayed 4 nights in Sep 2023

10/10 Excellent

marllyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, and excellent customer service.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Los Angeles, this place feels like home We would come back again, i LOVE this place. I enjoyed every second of it.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed rooms, comfortable beds by the pool. Friendly staff. Great location on Ocean Ave. Ice cold ac.
Stayed 4 nights in Jul 2022

10/10 Excellent

Sarah-jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible hotel and location! Just wow. That's all I can say about this one. Amazing hotel, staff was second to none, everyone was so helpful and polite, room service was great, valet was quick. Everything, 10/5 stars!
Stayed 2 nights in Apr 2024

6/10 Okay

Shelagh

Liked: Cleanliness, property conditions & facilities
It was very loud at the hotel. The walls seem paper thin. Because the rooms are centered around the pool and the restaurant, it is very noisy in the rooms, even at 7am. It would also help to have blackout shades in the room. It was hard to get a good night's sleep there.
Stayed 3 nights in Jun 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, but take care selecting room type.

Great hotel with large suites. Only drawback is poor descriptions of suite types. We would have liked a room with a view, but were at the back of the hotel and the small balcony was facing the apartment building behind. Its a converted apartment building with room access from an open courtyard with central pool. As all rooms are slightly different, they don't all have desks, so I ended up working on laptop balanced on a pile of books because no rooms with desks available. Annoying for a business trip. Operated by Hilton, which I didn't notice mentioned on hotels dot com site. The two queen bed rooms are apparently very small compared to all others.
Stayed 3 nights in Sep 2023

8/10 Good

Kathy

Liked: Staff & service, amenities, property conditions & facilities
Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for: 1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own. 2. One of the chairs by the "mini library" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room. 3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, "alrighttt what's going on here" 4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages. Overall, it was a nice getaway.
Stayed 1 night in May 2024

4/10 Poor

Marie

Liked: Cleanliness
Disliked: Staff & service
This hotel is not worth the price! It was very disappointing. My room was spacious and clean but had a strange setup with a tv fixed to a wall facing the beds— which is fine but the bed frame obstructs the view of the TV. Pool service didn’t really exist . It took forever to get a drink or menu . The restaurant is empty but the service was awful— I kept getting comped for meals / drinks because of service but i would have rather paid for an enjoyable meal/service. Food- ok. $32 for a glass of white wine from a screw top bottle. The staff likes to mention a terrace bar that opens at 6pm. There is no bar or service but a small area with some seats- no staff ever showed up at the “terrace bar” after waiting for 20 mins - So we left. The front desk didn’t have much knowledge on tours and offered me a pamphlet on a wine tour that was awful. For my final bill, i was charged for meals I never ate. I went to the front desk and the worker seemed annoyed to have to deal with it. She wanted to handle it without me there. When I told her I’ll wait . She refunded my credit card for an incorrect amount. When I told her it was still wrong , she again was annoyed. Finally she corrected it after trying to convince me that she would do it later. I stayed until she fixed it and then she was annoyed to print me out a copy. I paid $1000 /night for a hotel that was at best comparable to a Westin/ Hilton which is fine if it was at those prices. I would not recommend this hotel.
Stayed 6 nights in Sep 2022