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Reviews of Motel 6 Norwalk, CA

2 out of 5
Motel 6 Norwalk, CA
11734 Imperial Hwy, Norwalk, CA

Reviews

6.4
Rating 10 - Excellent. 146 out of 667 reviews" "
Rating 8 - Good. 172 out of 667 reviews" "
Rating 6 - Okay. 129 out of 667 reviews" "
Rating 4 - Poor. 92 out of 667 reviews" "
Rating 2 - Terrible. 128 out of 667 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Fast check in staff are very nice
Stayed 1 night in May 2024

10/10 Excellent

Kirver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds, the AC, and the TV are very useful. The restroom was clean. I did like how the sink didn't clog. The towels are clean. Everything very organized. 5/5 stars. I strongly recommend these hotels. The only thing I didn't like were the other people outside of the hotel very noisy and creepy.
Stayed 2 nights in May 2024

4/10 Poor

Guadalupe

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/26
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Vhenz

Traveled with partner
Disliked: Amenities, property conditions & facilities
When i ask clean linen, blankets and pillow case the staff are so polite and gave it to me. The place is old and i killed 5 cockroaches.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2024/4/18
Hi Vhenz,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Oscar

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/11
Hi Oscar,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Joe, Whittier

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in no hassle!!!
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/4/3
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

kurissa

Stayed 1 night in Mar 2024

6/10 Okay

Zoe

Stayed 5 nights in Mar 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't even clean my bed.It was so dirty bad experience never going back
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/27
Hi Melissa,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Florencio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Insufficient parking spaces. I parked my vehicle in the fast food restaurant next door. Had to walk to my room. Room had roaches and stains in the tub.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/27
Hi Florencio,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like the way the maid male n female were first and foremost the didn't represent American culture the customer is always right okay second they never came clesn the room there maids go in your property then have the nerve nit to come in room and no im not a room key or family in dpsd housing I'm a man wifr and dogs who stayed at that Motel 6 for anout 45 days mind the roaches come.out at dinner but thw maids very rude disrespectful a d theybfelt entitlement to a jobs they.dobt deserve
Stayed 21 nights in Feb 2024
Response from Brand Experience Team on 2024/3/20
Hi Leon, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

6/10 Okay

Leon, Escondido

Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the managers nice god fearing.
Stayed 14 nights in Feb 2024

2/10 Terrible

Paola

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did given the first room that was a none smoking room. Once we arrived at the room upon opening a whif of cigarette smell blew through. Terrible. The beds where not made and pillows where all over the bed meaning it was not cleaned. We asked to change rooms and once settled in the second room we noticed a few baby cockroaches running around the bed and tv stand. This place needs to really think about doing there jobs and putting the customers safety and health before anything. Terrible experience.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/3/6
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Sophia

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and easy shopping
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/21
Hi Michael,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Arlen

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better Motel 6 except for weak WIFI.
Stayed 5 nights in Feb 2024
Response from Brand Experience Team on 2024/2/21
Hi Arlen, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Victor

Business traveler
Due to heavy rain, water poured in through the window. Staff was quick to find another room. Heater wasn’t working, again staff was quick to accommodate to another room. Motel is located near freeway with various eating places around.
Stayed 6 nights in Feb 2024
Response from Brand Experience Team on 2024/2/21
Hi Victor, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was full of roaches smelled horrible asked to change room and was denied. People at the front desk never there come out when they feel like it . Never have felt so uncomfortable at a hotel . Room 101 is horrible and makes some type of boiler noise that will not let you sleep at all at night .
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 2024/2/14
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Estuardo

Cleaning
Stayed 1 night in Jan 2024
Response from Nancy Y. on 2024/2/14
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Jerry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 2024/2/14
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 Terrible

Vinessa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wrote a simple bad review and the people refused me a room. Even after I paid online drove 2hrs. Even after the front desk called me back. I asked for the first floor. I get there and the guy was was rude. I had to scramble to make last minute arrangements. Stay away from here.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/6
Hi Vinessa,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

8/10 Good

Sophia

Stayed 1 night in Jan 2024

4/10 Poor

Maribel

Room was clean, microwave was dirty, and there was roaches all over.
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 2024/1/23
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Chante

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible place to stay. Dirty mattresses piled in front of room. Roach infestation. Bad front desk service. Dirty bathroom. Holes in bedding and loud drilling and banging.
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 2024/1/23
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Khema

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Amanda

Stayed 1 night in Dec 2023

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
was clean everything worked.
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 2024/1/8
Hi ElmerThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Faye

Liked: Amenities
The cleanliness of the property and great customer service
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 2024/1/8
Hi FayeWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

Marsha

Stayed 3 nights in Dec 2023

10/10 Excellent

Jackson

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Stayed 4 nights in Dec 2023

6/10 Okay

Jessica

Traveled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Abraham

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

ron

Traveled with family
No shampoo and no coffee
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2024/1/3
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

ARNULFO

Sorry but was mini roches not good
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2024/1/3
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

ruben

Disliked: Cleanliness, staff & service, property conditions & facilities
Workers working on facility are very loud
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2023/12/21
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Roaches and dirty towels
I was in the military so I can sleep almost anywhere, but I had trouble sleeping here because of the roaches. They were so instrusive I had to empty out my bags so I wouldn't take any hitch hikers (a few climbed into my luggage, prompting me to check everything!) Will not stay here again!
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2023/12/21
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, rooms inadequate. Not like photos. Fortunately the mansger canceled my reservation on the spot. Only good thing
Stayed 1 night in Nov 2023
Response from Nancy Y. on 2023/11/29
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

madonna s.

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found half filed water bottle and trash bin not emptied, obviously, the room didn’t get thoroughly cleaned as it should be. The receptionist was on the his phone and made me wait for almost 5 minutes to check me in. When we called him to the room to show what we found, he offered a refund right away.
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
About the worst stay I've had in the past 15 years!
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 2023/10/31
Hi Traveler,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

amy b

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
There was a meth pipe on the towels when i went tobtake a shower it broke in the tub we left immediately we only stayed in the room little over a hour also walls were dirty and the blqnkets smelled like rotten broccoli i will never stay in a Motel 6 again never stay here!
Stayed 1 night in Oct 2023

4/10 Poor

Greisi

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was dirty. Only sheets were clean, very uncomfortable beds, not enough parking. Wouldn’t recommend at all.
Stayed 4 nights in Oct 2023
Response from Brand Experience Team on 2023/10/26
Hi Greisi,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Jerry

Stayed 1 night in Oct 2023

2/10 Terrible

Sunil

Disliked: Amenities
For giving room they will take lots of time
Stayed 1 night in Oct 2023
Response from Nancy Y. on 2023/10/17
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Darlene

Stayed 1 night in Sep 2023

2/10 Terrible

Susie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, dirty blankets, dirty towels, dirty toilet paper
Response from Brand Experience Team on 2023/10/2
Hi Susie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and clean room.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2023/10/2
Hi Louis, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6