- Liked: Cleanliness, staff & service
Not sure if this is a fair review because all amenities at the hotel were shut down due to covid 19 during our stay. We attempted to cancel, but could get no refund according to expedia's posted criteria, and we could not get ahold of anyone in person. Staff were friendly overall, although they didn't go out of their way to make the few they had guests feel appreciated. I suggested to the staff they should upgrade our room since all amenities were closed, and they did if somewhat begrudgingly. Pros: Room was very clean with mini bar and an additional small fridge for personal use. Balcony jacuzzi worked fairly well once filled and was comfortable for 3 people. Linens and toiletries were nice. Room service was prompt, though food was only ok. Parking was free (unlike other hotels closer to the pier). Cons: Location...you don't feel like your near the beach at all..definetly don't pay extra for a room with a view. The block the hotel is located on isn't very nice for walking, and I can only imagine how noisy it would have been if the high school would be open. Honestly I think in the future I wouldn't stay in Santa Monica at all due to the touristy atmosphere and everything being overpriced for what you get. Newport Beach and Malibu are more relaxing and luxurious.