Exterior

Reviews of La Quinta Inn & Suites by Wyndham Santa Clarita - Valencia

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1034 out of 1579 reviews" "
Rating 8 - Good. 341 out of 1579 reviews" "
Rating 6 - Okay. 108 out of 1579 reviews" "
Rating 4 - Poor. 53 out of 1579 reviews" "
Rating 2 - Terrible. 43 out of 1579 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Akio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Jordan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This reservation was crappy they put me on the third floor originally but after someone tried to enter my room I had to call the police. Even after that, it took four hours to change the room. The front desk clerk stated that it was a system malfunction, but the hotel manager (in the morning), assured me that they could have switched rooms and dealt with "the system" later. Not the experience I expected from such a highly rated hotel.
Stayed 1 night in May 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall service
Stayed 1 night in May 2024

10/10 Excellent

Nesma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel. Very nice and friendly. We had a nice time there. Thanks La Quinta.
Stayed 3 nights in May 2024

10/10 Excellent

Steve

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’m a returning guest - excellent customer service (Mgr, staff) and good breakfast!
Stayed 1 night in May 2024

8/10 Good

Olga, Brentwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The hotel staff were very courteous and helpful. The morning buffet breakfast was very good including scrambled eggs, waffles (you cook them), sausage, fruit, cereal, etc. Each day there is something added a bit different. The rooms on the opposite side of the freeway were very quiet. Room maintenance and housekeeping were very efficient. Very close to multiple restaurants, stores and to Magic Mountain. Cons: We originally reserved two rooms, one was to be an accessibility room with shower accessories. We were given two identical rooms without any shower accessories. We were told there was only one full accessibility room, which had already been reserved by someone else. Both of our rooms had a bath bar to help stand up, but this is not an accessibility room. The two rooms we were originally given were facing Highway 5. Warning, there is traffic noise with no sound muffling windows. We were there for four nights, so after the first night, we requested rooms on the opposite side of the freeway and we were given them. Our original rooms were both King size beds rooms with large space for relaxing, which were apparently not available on the opposite side of the building so we were given two rooms with two queen beds in each. We were told the rate for a King or two queens was the same. The listed cons were not critical for us, but not what was expected. After the first night, we did enjoy our stay.
Stayed 4 nights in May 2024

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good facilities, good breakfast!!
Stayed 2 nights in May 2024
Response from Astrid on 2024/5/15
Thank you for your kind words! We're delighted to hear that you had a great experience with our staff, enjoyed our facilities, and found our breakfast good. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Kathrine, Cameron Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
it was a quick stop for sleep but was clean and staff was friendly
Stayed 1 night in Apr 2024
Response from Astrid on 2024/5/15
Thank you for your feedback! We're glad to hear that you found our hotel clean and our staff friendly during your quick stop. We hope to welcome you back for a longer stay in the future!

10/10 Excellent

Steve

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast.
Stayed 3 nights in Mar 2024
Response from Astrid on 2024/5/15
Thank you for your review! We're thrilled to hear that you enjoyed our great staff and breakfast. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so pretty and very clean! The beds were so comfortable! The interstate noise on the front of the motel was kinda loud, but we listened to music & it drowned out the noise.
Stayed 7 nights in Apr 2024
Response from Astrid on 2024/5/15
Thank you for your review! We're delighted to hear that you found our rooms pretty, clean, and our beds comfortable. We apologize for any inconvenience caused by the noise from the interstate. We're glad you found a way to make it work and hope to welcome you back for another comfortable stay soon!

6/10 Okay

Aubrey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Astrid on 2024/5/15
Thank you for taking the time to rate and review your stay with us. We appreciate your feedback.

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and easily accessed from I-5. The property was clean and the staff was friendly.
Stayed 1 night in Apr 2024
Response from La Quinta Inn & Suites on 2024/5/15
Thank you for your review! We're delighted to hear that you found our rooms pretty, clean, and our beds comfortable. We hope to welcome you back for another comfortable stay soon!

10/10 Excellent

Maria G

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean an quiet
Stayed 1 night in Apr 2024
Response from Astrid on 2024/5/15
Thank you for your kind words! We're delighted to hear that you enjoyed great service and found our hotel clean and quiet. We hope to welcome you back soon for another pleasant stay!

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities
Overall it was great. Elevator was vandalized and the place was being repainted.
Stayed 1 night in Apr 2024
Response from Astrid on 2024/5/15
Thank you for your feedback! We're glad to hear that overall, you had a great experience. Your understanding is appreciated, and we hope to welcome you back for an even better stay in the future.

10/10 Excellent

Helson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is very helpful!
Stayed 2 nights in Apr 2024

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found blood stains on sheets, had to go get new ones. Shower water was warm at best. Hot tub water was cold. Dogs barking in nearby room. Cooled food was not edible, no taste at all.
Stayed 3 nights in Apr 2024
Response from Jaqueline Wynters on 2024/4/29
We are deeply sorry for the multiple issues you encountered during your stay. Your experience certainly does not reflect the high standards of cleanliness, comfort, and service we strive to provide. Please accept our sincere apologies for the stains on the sheets, the inadequate shower temperature, the cold hot tub, the disturbance from nearby dogs, and the disappointing quality of the food. Your feedback is invaluable, and we will address each of these issues with our team to prevent similar occurrences in the future. We hope you will consider giving us another opportunity to exceed your expectations on your next visit.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2024
Response from Astrid on 2024/5/15
Thank you for your feedback! We're glad to hear that you found our hotel clean and convenient. We hope to welcome you back soon!

8/10 Good

Reda

Stayed 1 night in Apr 2024
Response from Astrid on 2024/5/15
Thank you for taking the time to rate and review your stay with us! We are happy to hear that you had a great stay!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in experience!
Stayed 1 night in Apr 2024
Response from Astrid on 2024/4/21
We're delighted to hear you had a great check-in experience! Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

David

Stayed 7 nights in Apr 2024
Response from Astrid on 2024/5/15
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!

10/10 Excellent

Joseph, San Ramon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Despite ongoing renovations, our stay remained largely unaffected. Although we detected a faint chemical odor in the third-floor hallway, our room was odor-free and clean.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/21
Thank you for sharing your experience with us! We appreciate your understanding during this time and hope to welcome you back for a completely seamless experience in the future.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff was friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Astrid on 2024/4/21
We're delighted to hear you had a great stay with us! Thank you for the kind words about our friendly and helpful staff. We hope to welcome you back for another enjoyable experience soon!

10/10 Excellent

qiuping, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, maybe newly renovated, the room can smell of new paint.
Stayed 1 night in Apr 2024
Response from Astrid on 2024/4/17
Thank you for your feedback! We're glad to hear that you found our hotel very clean. We hope you enjoyed your stay overall, and we look forward to welcoming you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Astrid on 2024/4/17
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!

8/10 Good

Eugene, Bay point

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great stay. Quiet and clean. Lots of parking. 25 min from universal studios. Check in Staff in late afternoon not friendly. Breakfast was was included and was ok. Jacuzzi water was not warm enough. Shower was strong and hot. I like that they have shampoo and body wash in pump containers in shower for you.
Stayed 3 nights in Apr 2024
Response from Astrid on 2024/4/17
We're pleased to hear that you had a great stay overall, enjoying the quiet, cleanliness, and ample parking. We apologize for any lapse in friendliness from our late afternoon check-in staff and for any inconvenience regarding breakfast and the Jacuzzi temperature. However, we're glad you appreciated the strong, hot shower and the convenience of our shower amenities. We'll address your concerns to ensure a better experience next time, and we hope to welcome you back soon!

6/10 Okay

Rene

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice big room and clean. Did not like that there was remodeling in the hallway by our room. People next to our room were loud and rude. Check in staff wasn’t friendly at all.
Stayed 2 nights in Apr 2024
Response from Astrid on 2024/4/17
hank you for your feedback! We're glad you appreciated our spacious and clean rooms. We apologize for any inconvenience caused by the remodeling in the hallway and the disturbance from neighboring guests. Your comments about the check-in staff are noted, and we'll address them to ensure a more welcoming experience in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Astrid on 2024/4/17
Thank you for taking the time to rate and review your stay with us! We appreciate your comments and are happy to hear that you had a great stay!

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Astrid on 2024/4/17
Thank you for taking the time to rate and review your stay with us! We appreciate your comments and are happy to hear that you had a great stay!

8/10 Good

Tom N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Astrid on 2024/4/12
Thank you for taking the time to rate your stay with us! We are happy to hear that you had a pleasant stay!

10/10 Excellent

xue

Stayed 3 nights in Mar 2024
Response from Astrid on 2024/5/15
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are pleased to hear that you had a great experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when in LA. Staff is always great.
Stayed 7 nights in Mar 2024
Response from Astrid on 2024/4/12
Thank you for your loyalty and kind words! We're thrilled to hear that you always have a great experience with our staff during your stays in LA. We appreciate your continued support and look forward to welcoming you back on your next visit!

6/10 Okay

Jason

Drains were clogged, walls are paper thin. Dogs barking all night.
Stayed 1 night in Apr 2024
Response from Jaqueline Wynters on 2024/4/8
Dear Jason, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time here.We understand the importance of a comfortable and peaceful stay, and we regret that we fell short of meeting your expectations in several areas. We are sorry to hear about the issues with clogged drains, thin walls, and disturbances caused by barking dogs. Please know that your comments have been shared with our maintenance and housekeeping teams for immediate action and improvement.Ensuring the comfort and satisfaction of our guests is our top priority, and we are committed to addressing these concerns to prevent similar occurrences in the future. We appreciate your patience and understanding as we work to make necessary improvements to enhance the overall guest experience.We value your feedback as it allows us to identify areas for enhancement and to better serve our guests. Should your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Thank you again for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and all you need is within walking distance
Stayed 2 nights in Apr 2024
Response from Astrid on 2024/4/12
We're delighted to hear that you found our location convenient and everything you needed within walking distance. Thank you for sharing your experience, and we hope to welcome you back for another great stay in the future!

8/10 Good

Mark

Stayed 6 nights in Mar 2024
Response from Astrid on 2024/4/12
Thank you for taking the time to rate your stay with us! I’m glad to hear that you had a great stay!

10/10 Excellent

Jose Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option if going to six flags
Stayed 3 nights in Mar 2024
Response from Astrid on 2024/4/12
Thank you for your positive feedback! We're glad to hear that our hotel was a great option for your visit to Six Flags. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Rachele, OREM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024
Response from Astrid on 2024/4/12
Thank you for taking the time to rate and review your stay with us! We're glad to hear that you had an excellent stay!

6/10 Okay

Elaine, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A bit noisy near the highway and also going through some renovations so the gym was not available.
Stayed 1 night in Apr 2024
Response from Astrid on 2024/4/12
Thank you for taking the time to rate your stay with us. We appreciate your feedback.

8/10 Good

celia

Traveled with family
Good
Stayed 2 nights in Mar 2024
Response from Astrid on 2024/4/12
I appreciate the time that you took to rate your stay with us! I'm happy to hear that you had a great stay!

8/10 Good

Diane, Novato

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so HOT in the room. Would have appreciated a better AC system that was consistent and circulated the air during the sleeping hours.
Stayed 1 night in Mar 2024
Response from Astrid on 2024/4/1
We apologize for the discomfort you experienced with the room temperature during your stay. Your feedback is valuable, and we will address the issue with our AC system to ensure a more consistent and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 1 night in Mar 2024
Response from Astrid on 2024/4/1
We're thrilled to hear that you had an amazing experience! Thank you for choosing us, and we hope to welcome you back again soon.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very good and friendly
Stayed 1 night in Mar 2024
Response from Astrid on 2024/4/1
We're so pleased to hear that you found our staff friendly and helpful! Thank you for your kind words.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Mar 2024
Response from Astrid on 2024/4/1
We're thrilled you enjoyed your room! Thank you for sharing your experience.

6/10 Okay

Marie

Stayed 1 night in Mar 2024
Response from Astrid on 2024/4/1
Thank you for taking the time to rate your stay with us. We appreciate your feedback.

10/10 Excellent

Steve

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and good breakfast.
Stayed 3 nights in Mar 2024
Response from Astrid on 2024/4/1
Thank you for your kind words! We're delighted you enjoyed our customer service and breakfast. We hope to welcome you back again soon!

10/10 Excellent

Matthew, Norman

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and everything was to be expected except for the fact we chose this hotel because of the pics of the gym and due to the fact we train 7 days a week for a living, only to get there and the gym is under construction without any warning online!!! Also out of the week we stayed there I think we found a parking spot 1 night and had to leave or bmw parked in random spots hoping we didn’t get towed! Definitely not enough parking once the construction guys bring their big trailer etc and take up 5/6 spots each, so don’t come in late!!!
Stayed 4 nights in Mar 2024
Response from Astrid on 2024/4/1
Thank you for your additional feedback. We sincerely apologize for any inconvenience caused by the gym closure and parking challenges during your stay. Please note that our website, as well as all third-party booking platforms, accurately reflect the unavailability of our laundry room and fitness center. We understand the importance of transparent communication and will continue to update our guests accordingly. Your insights are invaluable, and we hope for the chance to provide you with a more seamless experience in the future.

10/10 Excellent

madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and very accommodating. Lovely stay!
Stayed 6 nights in Mar 2024
Response from Astrid on 2024/4/1
We appreciate your kind words! It was our pleasure to ensure you had a lovely stay. Thank you for choosing us.

8/10 Good

Jairo Eduardo Suarez

Stayed 3 nights in Mar 2024
Response from Astrid on 2024/4/12
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a great stay!

8/10 Good

Poonam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, easy to access
Stayed 5 nights in Mar 2024
Response from Astrid on 2024/4/1
Thank you for your positive feedback! We're glad to hear you enjoyed your stay with us.