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Reviews of Hollywood Ace Residences

3 out of 5
Hollywood Ace Residences
Hawthorn Ave & N Sycamore Ave, Los Angeles, CA

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 12 reviews" "
Rating 8 - Good. 2 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yasuo

Liked: Cleanliness, amenities
Clean and comfortable, easy check-in and check-out, it was a great experience and will come again.
Stayed 1 night in Feb 2020
Response from Reservations Department on 2020/2/21
Dear Yasuo, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Max

Liked: Cleanliness, amenities
Clean and comfortable apartment had everything we needed, would like to come again. Highly recommended
Stayed 1 night in Feb 2020
Response from Reservation Department on 2020/2/13
Dear Max, thanks for the recommendation. We are glad you liked our apartment - see you again soon! Hollywood Ace Suites team.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like having an apartment with the kitchen. The lock system was easy.
Stayed 2 nights in Nov 2019
Response from Reservation Department on 2019/12/4
Dear guest, we are glad that you had an easy time with our checking in the system. We do strive to make the process as easy as possible for our guests and provide detailed instructions before the guests' arrival.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Stayed 3 nights in Aug 2019
Response from Reservations Department on 2019/11/27
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing location, great kitchen and living room. Had everything needed to be comfortable
Stayed 1 night in Nov 2019
Response from Reservations Department on 2019/11/14
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Stayed 2 nights in Oct 2019
Response from Reservations Department on 2019/10/18
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about the place is the kitchen and being able to wash clothes. It sure feels like home. What I don’t like are the surrounding neighborhood.
Stayed 1 night in Oct 2019
Response from Reservation Department on 2019/10/21
Dear guest, we are glad the apartment felt like home for you. Next time you might want to try one of our other locations in LA.

4/10 Poor

DJ, Gainesville

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was not well maintained property. Mostly Empty and unsafe environment. Not a place for hotel like entertainment. Some other travelers stayed there paid $600 for week staying using Airbnb, I paid almost same amount for 2 days for using as hotel Room by Orbitz. Overall should not be listed as hotel services.
Stayed 2 nights in Sep 2019

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just GREAT
One of the best thing I have done in the US to chose this apartment to stay in! Easy check-in, no troubles, good parking - cant be more better than that.
Stayed 1 night in Aug 2019
Response from Reservation Department on 2019/8/21
Dear Hisham, thanks for the review. We are glad that you liked our offering and that you find our processes easy to handle. Hollywood Ace Suites team.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Reservations Department on 2019/4/19
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wi-if never did work bit otherwise it was great. Very bare bones amenities but it worked. Super clean. Very conveniently located.
Stayed 5 nights in Dec 2018
Response from Reservations Department on 2019/1/31
Dear guest, thanks for the review. We encourage our guests to contact us right away via the service phone line if anything is not as expected. Our custodians will be happy to assist. Your Hollywood Ace Residences team.

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
Super nem selv check ind med kode
Det var en et selv tjek ind lejlighed med udleveret kode, fungerede helt perfekt, så ingen service under ophold, man får kode til en fed lejlighed som ligger godt, og så klare man sig selv derfra super nemt
Stayed 3 nights in Sep 2019
Response from Reservation Department on 2019/9/27
Dear Dennis, we are glad that you like our self-check-in process. We strive to make it as easy as possible for the guests.