All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for the positive review! We hope to serve you again in the future.
6/10 Okay
Jessica
2024/3/25
Liked: Staff & service
Jessica
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2024/4/8
Thank you for providing feedback. Our team will work to improve our services. We appreciate your patronage.
8/10 Good
Erica
2024/3/25
Liked: Cleanliness, staff & service
Erica
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/8
Thank you for the positive review! We hope to serve you again in the future.
6/10 Okay
Alfredo V
Traveled with family
2024/3/5
No free breakfast at this location.
Alfredo V
Stayed 2 nights in Feb 2024
Response from Hotel Management on 2024/3/7
Thank you for your feedback. As we are not a Holiday Inn Express, our location does not have a complimentary continental breakfast. We apologize for the misunderstanding.
10/10 Excellent
Carlos
2024/3/4
Carlos
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/8
Thank you for the positive review! We hope to serve you again in the future.
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.
6/10 Okay
Janet, Yucaipa
Traveled with family
2024/2/24
Liked: Cleanliness, amenities
Breakfast is not a buffet. It’s table service
Janet
Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/2/28
Thank you so much for your feedback! Your comment is invaluable to us in our effort to continue improving our services according to what our guests like. So, again, thank you for taking the time to write a review.
6/10 Okay
ABDURRAHMAN
Business traveler
2024/2/22
Liked: Staff & service
Door lock is not working.
ABDURRAHMAN
Stayed 3 nights in Feb 2024
Response from Hotel Management on 2024/2/28
Thank you so much for your feedback. We shall have our engineering team investigate the matter. We appreciate you bringing this to our attention.
Stayed for 3days and 2nights. Location is accessible to all we need, we enjoyed our stay. The staff are friendly and helpful. Thank you, Holiday Inn (West Covina) Keep up the good work, hope we stay there again.
Ariel
Stayed 2 nights in Feb 2024
Response from Hotel Management on 2024/2/6
Thank you so much for taking the time to tell us about your experience at Holiday Inn WEST COVINA. Our team is elated to hear you enjoyed your stay with us! We also hope to have the opportunity to serve you again in the future.
10/10 Excellent
Sui Ping
2024/1/26
Sui Ping
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/2/6
Thank you so much for taking the time to tell us about your experience at Holiday Inn WEST COVINA. Our team is elated to hear you enjoyed your stay with us!
6/10 Okay
Jessica, Montebello
Business traveler
2024/1/13
Jessica
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/15
Thank you for providing feedback about your stay. Please accept our apologies for not meeting your expectations. We value your comments, and our team shall continue to work towards improving our services.
10/10 Excellent
Issis
2024/1/13
Issis
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/15
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.
6/10 Okay
Renato
2023/12/8
Renato
Stayed 1 night in Dec 2023
Response from Hotel Management on 2024/1/15
Thank you for providing feedback about your stay. Please accept our apologies for not meeting your expectations. We value your comments, and our team shall continue to work towards improving our services.
8/10 Good
Nat
Business traveler
2023/12/6
Liked: Staff & service, room comfort
Nat
Stayed 1 night in Dec 2023
Response from Hotel Management on 2024/1/15
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.
8/10 Good
Elizabeth
2023/12/5
Liked: Staff & service, room comfort
Elizabeth
Stayed 2 nights in Dec 2023
Response from Hotel Management on 2024/1/15
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.
Terrible customer service. There was a blood stain on a bath towel and the front desk laughed it off and said it was Cheetos. Will never stay here again.
Everything was excellent with the only detriment was one of the elevators went out, but no complaonts. Staff was freindly, helpful, quick with any requeats and the breakfast was fresh
It was overall a good stay. The breakfast was lacking in my opinion for what was talked about. Was told it was more sit down and had omelets and things…nope. Typical hotel breakfast.
Outside of that the hotel is older but clean.
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.