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Reviews of Holiday Inn Express & Suites Valencia - Santa Clarita, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Valencia - Santa Clarita, an IHG Hotel
27501 WAYNE MILLS PLACE, Valencia, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 490 out of 623 reviews" "
Rating 8 - Good. 79 out of 623 reviews" "
Rating 6 - Okay. 24 out of 623 reviews" "
Rating 4 - Poor. 11 out of 623 reviews" "
Rating 2 - Terrible. 19 out of 623 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating. Our room was wonderful. I would recommend this hotel.
Stayed 2 nights in Apr 2024
Response from KW on 2024/5/1
Thank you for recommending our Holiday Inn Express & Suites Valencia - Santa Clarita to your friends and family! Your comments are amazing, thank YOU!!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from KW on 2024/5/1
We are so happy that you loved your stay at our Holiday Inn Express Santa Clarita - Valencia.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from KW on 2024/4/29
Thank you for rating us Excellent!! We appreciate you!

10/10 Excellent

Ira

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is brand new and super nice. And the staff is all amazing
Stayed 1 night in Apr 2024
Response from AH on 2024/4/28
Yes, our hotel is only three years old and all our staff have True Hospitality! Thank you for staying with us!

10/10 Excellent

Rosibel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very clean. Staff was friendly and helpful! Definitely would stay there again.
Stayed 1 night in Apr 2024
Response from AH on 2024/4/23
Thank you for your amazing comments about our clean facilities and friendly staff! We look forward to serving you again in the future.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. Fast and easy. Staff were great
Stayed 1 night in Apr 2024
Response from KW on 2024/4/22
Yay!! Thank you for your great comments about our team and your amazing experience!

10/10 Excellent

Monte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from KW on 2024/4/22
We are so happy to know you loved your stay at our Holiday Inn Express.

10/10 Excellent

carlos, san diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 1 night in Apr 2024
Response from Alyssa on 2024/4/19
From the clean rooms to yummy breakfast, it really is a great value. We are so happy you enjoyed your stay with us, thank you for the 5 out of 5!

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, up to date facility. Routers in each room with the ability to bring your own router and make your own network. Quiet place with mostly construction workers sleeping for the night. Only downside is parking can be a little full.
Stayed 2 nights in Apr 2024
Response from KW on 2024/4/11
Our internet is fast due to the routers in each room!Thank you for staying with us!!

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice and clean accesible to Six flags which that I was looking for
Stayed 1 night in Mar 2024
Response from KW on 2024/4/10
Thank you for choosing to stay with us for your Six Flags Magic Mountain trip!! We are so happy that you loved our clean rooms. We hope to see you again.

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean but only the most basic amenities in the room.
Stayed 1 night in Apr 2024
Response from KW on 2024/4/8
We are so happy that you loved how clean the rooms are! We are an Express and not a full service hotel with more amenities but we do have our complementary breakfast, WiFi and heated pool!!

10/10 Excellent

Corbet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KW on 2024/4/8
We are so happy that you loved your stay at our Holiday Inn Express Valencia - Santa Clarita!

2/10 Terrible

Samuel

Stayed 1 night in Apr 2024
Response from AH on 2024/4/28
I'm sorry that we failed to impress you during your stay. We hope you give us a chance to serve you again in the future.

10/10 Excellent

Frances

Traveled with family
I love staying there I always like seeing Rena she a big help every time we go
Stayed 3 nights in Apr 2024
Response from KW on 2024/4/8
Yes, Raina is amazing!! Thank you for your kind words about her!!

6/10 Okay

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I pay for a room with King bed, and the hotel only have rooms with 2 queen bed.
Stayed 1 night in Apr 2024
Response from Alyssa on 2024/4/4
Thank you for staying with us. I'm sorry that we did not have a King Room available during your visit and we hope that you can give us another opportunity to serve you.

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my Togo hotel when going to LA we always have a great experience
Stayed 1 night in Mar 2024
Response from KW on 2024/4/2
So nice to hear that we are your home away from home!! Thank you for your loyalty.

10/10 Excellent

Cherrie, van nuys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Christian in the front desk is very helpful. The place is clean, interior looks new or modern. Loved the breakfast options. Will be staying here again. Free parking, has Denny’s outside like 5 mins walk. Heated pool, gym, laundry. Microwave inside the room, minifridge, coffee maker.
Stayed 3 nights in Mar 2024
Response from KW on 2024/4/2
Yes, Christian has a great True Hospitality; and very helpful; thank you for your amazing comments about him! We are so happy that you loved the delicious breakfast and all the amenities that we offer. We hope to see you soon.

10/10 Excellent

Kelvy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KW on 2024/4/2
Yay! 5 out of 5!! Thank you for staying with us.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, people were friendly, close to six flags and a few food places.
Stayed 3 nights in Mar 2024
Response from KW on 2024/3/27
We are so happy to know that you loved your stay, from the clean rooms to the friendly staff. We hope that we can be of service to you when you visit Six Flags Magic Mountain again.

10/10 Excellent

Cynthia

Traveled with family
Liked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from KW on 2024/3/25
Thank you for noticing our very clean and well maintained Holiday Inn Express & Suites Valencia - Santa Clarita. We hope you can visit us again.

10/10 Excellent

Mandi

Stayed 1 night in Mar 2024
Response from KW on 2024/4/15
Your 5 out of 5 is amazing!! We are so thrilled to know you loved your stay!

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alyssa on 2024/3/23
We are so happy to hear that you enjoyed your stay at Holdiay Inn Express Valencia - Santa Clarita. Thank you for the 5 out of 5!

8/10 Good

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alyssa on 2024/3/23
Thank you for staying with us! We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Susana

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from KW on 2024/3/18
We are so happy to hear that you loved our Holdiay Inn Express Valencia - Santa Clarita. Thank you for the 5 out of 5!

10/10 Excellent

Jose, Fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stop before driving to San Diego. Great amenities and accommodations. Will stay here again.
Stayed 1 night in Mar 2024
Response from KW on 2024/3/18
We are so happy that you stayed with us on your way to San Diego. We are so happy that you loved our breakfast and clean rooms.

8/10 Good

Rigoberto

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from KW on 2024/3/15
Thank you so much for staying with us and so happy that you enjoyed or clean rooms and amazing breakfast.

10/10 Excellent

Allen

Traveled with family
Liked: Amenities
Easy Access, Friendly employees. quick service and right off the freeway.
Stayed 1 night in Mar 2024
Response from KW on 2024/3/11
Thank you for noticing our friendly staff and quick responses and thank you for your loyalty.

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from KW on 2024/3/7
We are so happy to hear that you had an amazing experience at our Holiday Inn Express & Suites Valencia - Santa Clarita.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is very well maintained and clean. The staff is professional and courteous.
Stayed 2 nights in Feb 2024
Response from KW on 2024/2/28
Our team really provides the True Hospitality experience and we are so happy that you loved your stay!

10/10 Excellent

wonsik

Liked: Cleanliness, staff & service, property conditions & facilities
clean hotel and kind staff
Stayed 2 nights in Feb 2024
Response from KW on 2024/2/28
We are so happy that you loved our clean and well maintained Holiday Inn Express Valenica - Santa Clarita.

10/10 Excellent

Ana Maria Nerissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KW on 2024/2/26
We are so happy you loved your stay at the Holiday Inn Express Valencia - Santa Clarita.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from KW on 2024/2/20
So happy to hear that you loved your stay at our Holiday Inn Express Valencia - Santa Clarita.

10/10 Excellent

Alejandro

Stayed 1 night in Feb 2024
Response from Alyssa on 2024/3/23
We are so happy to hear that you loved our Holdiay Inn Express Valencia - Santa Clarita. Thank you for the 5 out of 5!

10/10 Excellent

colleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The king room is huge. Very nice!
Stayed 1 night in Feb 2024
Response from KW on 2024/2/12
Our rooms are very spacious. We are glad you enjoyed your stay.

10/10 Excellent

Silver

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from KW on 2024/2/6
We are so happy to know that you had a lovely stay!!

8/10 Good

gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lukewarm showers... disappointing. We were on the Third floor.
Stayed 2 nights in Feb 2024
Response from KW on 2024/2/5
I'm so sorry that you had lukewarm water and we Thank You for letting us know. We are glad that you had a great night sleep. We hope you'll give us an opportunity to serve you again.

10/10 Excellent

cathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from KW on 2024/1/31
WOW thank you for the 10 out of 10. We are so thrill to know you loved our Holiday Inn Express Valencia - Santa Clarita.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service
We’re on our way. ETA 9:15PM
Response from KW on 2024/1/29
Thank you for the 5 out of 5!!

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place… turkey sausage is always a win!!
Stayed 1 night in Jan 2024
Response from KW on 2024/1/29
We love that you had a wonder stay, and that you enjoyed our delicious breakfast.

8/10 Good

Tarmarion

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Dec 2023
Response from KW on 2024/1/26
We are so happy to hear that you loved our clean and quiet rooms!!

2/10 Terrible

Norma

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from KW on 2024/1/23
I'm sorry that we failed to impress you during your visit and we hope that you can give us another opportunity to serve you.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people, nice place. Will definitely be back. Thanks.
Stayed 1 night in Jan 2024
Response from KW on 2024/1/23
Yay! Thank you for your amazing comments, and we will see you next time!

10/10 Excellent

Veronica, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KW on 2024/1/16
We are so happy that you loved your stay.

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from KW on 2024/1/16
Thank you for staying with us!

10/10 Excellent

Randy

One night and was great
Stayed 1 night in Jan 2024
Response from KW on 2024/1/16
Yay 10 out of 10!!

10/10 Excellent

Prissie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home!!!
Hope was very helpful during our visit.
Stayed 1 night in Dec 2023
Response from KW on 2024/1/11
Hope is great!! We are so happy to hear that you loved your stay.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent experience staying here. It was clean, quiet, and had a great complimentary breakfast. I’d definitely stay again next time I’m passing through Valencia.
Stayed 1 night in Jan 2024
Response from KW on 2024/1/16
Thank you so much for your amazing feedback!

10/10 Excellent

Jett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KW on 2024/1/11
Thank you for staying with us!

10/10 Excellent

Katheryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean & favorite hotel
This is our “Go To” vacationing hotel for our six flags magic mountain trips! The rooms are always clean, comfortable and the reps at the service desk have always been helpful in whatever way they need to be. We won’t go anywhere else.
Stayed 3 nights in Jan 2024
Response from KW on 2024/1/11
Yay! So nice to hear that we are you to go hotel when you visit Six Flags Magic Mountain!!

10/10 Excellent

XIAO X

Stayed 1 night in Jan 2024
Response from KW on 2024/1/9
Thank you for the amazing 10 out of 10! We are so happy that you loved your stay at our Holiday Inn Express Valencia - Santa Clarita.