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Reviews of Hampton Inn Los Angeles/Santa Clarita

2.5 out of 5
Hampton Inn Los Angeles/Santa Clarita
25259 The Old Rd, Stevenson Ranch, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 695 out of 1106 reviews" "
Rating 8 - Good. 244 out of 1106 reviews" "
Rating 6 - Okay. 83 out of 1106 reviews" "
Rating 4 - Poor. 39 out of 1106 reviews" "
Rating 2 - Terrible. 45 out of 1106 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Omar, Juarez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hampton on 2024/5/1
Dear Omar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hampton on 2024/4/30
Dear Sarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton

10/10 Excellent

Beydoun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hampton on 2024/4/29
Dear Beydoun,Thank you for choosing to stay with us and for taking the time to leave such a glowing review! We are thrilled to hear that you had a fantastic experience during your time at our hotel.

6/10 Okay

Lori

Liked: Staff & service
Was outdated and noisy hallways
Stayed 2 nights in Apr 2024
Response from Hampton on 2024/4/29
Dear Guest,Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience you experienced during your stay with us. We strive to provide a comfortable and relaxing environment for all our guests, and it's disheartening to hear that we fell short of your expectations.Your comments regarding the outdated and noisy hallways have been duly noted, and we will address these issues with our team to ensure improvements are made. We are continuously working to enhance our facilities and services to better accommodate our guests' needs.

10/10 Excellent

Nicole

Stayed 2 nights in Apr 2024
Response from hampton on 2024/4/29
Dear Nicole,Thank you for choosing to stay with us and for taking the time to leave such a glowing review! We are thrilled to hear that you had a fantastic experience during your time at our hotel.

10/10 Excellent

Liaoying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Apr 2024
Response from hampton on 2024/4/22
Dear LiaoyingThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hampton

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 1 night in Apr 2024
Response from hampton on 2024/4/22
Dear MichelleThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hampton

10/10 Excellent

Omar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Apr 2024
Response from Hampton on 2024/4/19
Dear Omar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late at night but it was super easy & fast which was the best part since we were exhausted… breakfast was included and it was yummy!
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/18
Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Fernando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hampton on 2024/4/18
Dear Fernando, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Fernando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great
Stayed 1 night in Mar 2024
Response from Hampton on 2024/4/18
Dear Fernando, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Surendra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/16
Dear Surendra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Christina

Traveled with family
Liked: Property conditions & facilities
Excellent service, free breakfast, clean rooms, safe area
Stayed 2 nights in Apr 2024
Response from Hampton on 2024/4/15
Dear Christina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Calin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff. Big communal room. Offers kids game in exchange for ID to play. Hot chocolate, tea and coffee complimentary every day. I would stay again
Stayed 2 nights in Apr 2024
Response from Hampton on 2024/4/15
Dear Calin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Heather-Simone

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable and quiet
Stayed 2 nights in Apr 2024
Response from Hampton on 2024/4/15
Dear Heather-Simone, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hampton on 2024/4/13
Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/check out. The staff were all very friendly and helpful. The first night I had trouble finding a parking space and the front desk staff offered to let me follow them to where they had parked so I could take the their space as they left. It was a small gesture, but a very kind and helpful way to start our stay knowing that the staff cared about our comfort and convenience. I believe his name was Diego, so shout out to him! Housekeeping comes every other day to change out the towels and bedding, which is nice after a long day out to find everything refreshed. And last but not least, the breakfast was really good! They have good hot breakfast options, as well as your standard continental breakfast options. My son loves waffles, so getting to make them fresh was a great way to start our mornings. The staff was really on top of rotating the food in as it would run out. Even when the lobby was full with guests clearing out the hot foods pretty quickly, they kept it coming so you didn’t have to wait too long for anything to be replaced. The staff here seemed very attentive in all aspects. For a more budgeted hotel experience, this was definitely a solid choice for our family. We had a comfortable stay and ended up needing to extend our stay twice. We ended up being here for 7 nights, so I can tell you, it was absolutely worth the value and we didn’t even think about picking a different hotel for our additional nights.
Stayed 3 nights in Apr 2024
Response from Hampton on 2024/4/12
Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/10
Dear Mary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Derrick

Stayed 1 night in Feb 2024
Response from Hampton on 2024/4/30
Dear Derrick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,Hampton

10/10 Excellent

William, Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/8
Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Some leftover items in the room from a previous stay but staff was very accommodating.
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/8
Dear Victoria, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Sergio

Location & Clean
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/9
Dear Sergio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

taehee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/8
Dear Taehee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

Xin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls. Noise is the only concern
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/7
Dear Xin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

10/10 Excellent

taehee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/8
Dear Taehee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Esmeralda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Came in from Utah, was there one night. Still very nice stay
Stayed 1 night in Mar 2024
Response from Hampton on 2024/4/5
Dear Esmeralda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

Kristeena

Traveled with family
Liked: Cleanliness, staff & service
Went to take a shower and there was little to no hot water. Had a family of 4 to get in and out of a cold shower.
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/5
Dear Kristeena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

10/10 Excellent

Kamalanathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/5
Dear Kamalanathan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent....
Stayed 1 night in Mar 2024
Response from Hampton on 2024/4/4
Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at reception Clean rooms Short walk to fast food or a short drive to local options
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/3
Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Corina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came here for Scream Break at Six Flags. Clean and good service. Only thing was the parking lot didn't seem to have enough room for everyone so when we came back late in the evening all the spots were taken. Staff told us we could park on the red border of the lot as many others had done. Other than that there's plenty of places to eat nearby and it's a short drive to six flags.
Stayed 1 night in Mar 2024
Response from Hampton on 2024/4/3
Dear Corina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

2/10 Terrible

Ryan

Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/24
Dear Ryan,We are genuinely sorry to hear about your disappointing experience during your recent stay with us. Your feedback is invaluable to us as it helps us identify areas where we can improve and ensure that all our guests receive the exceptional service they deserve.

10/10 Excellent

Keeley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and located close to a lot!
Stayed 2 nights in Mar 2024
Response from Hampton on 2024/4/2
Dear Keeley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Vanessa, Thermal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in a room by the pool and it’s pretty noisy. Luckily I can sleep through noise but if you can’t request another floor. Other than that check in was smooth. Room was clean.
Stayed 1 night in Apr 2024
Response from Hampton on 2024/4/2
Dear Vanessa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 Good

Alexis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Mar 2024
Response from Hampton on 2024/4/2
Dear Alexis, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hampton on 2024/4/2
Dear Kelly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 Good

Kiera

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hampton on 2024/4/1
Dear Kiera, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Joseph, North Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Super clean. Great complimentary breakfast
Stayed 1 night in Mar 2024
Response from Hampton on 2024/3/31
Dear Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and big enough to move around in!
Stayed 1 night in Mar 2024
Response from Hampton on 2024/4/5
Dear Tim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 Good

hwan-jun, Mason

Stayed 1 night in Mar 2024
Response from Hampton on 2024/4/19
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Vicente

Business traveler
Liked: Staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024
Response from Hampton on 2024/3/30
Dear Vicente, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Hampton on 2024/3/29
Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oll good
Stayed 2 nights in Mar 2024
Response from Hampton on 2024/3/27
Dear Rusian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Lianne Caylee

Stayed 2 nights in Mar 2024
Response from Hampton on 2024/4/14
Dear Lianne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Joana

Stayed 1 night in Mar 2024
Response from Hampton on 2024/4/12
Dear Mary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hampton on 2024/3/22
Dear Charles, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice & comfortable, bed was very comfortable, the breakfast was wonderful. Maritza was so helpful and had a great attitude. The counter people were friendly and fun afternoon folks it is sitting
Stayed 3 nights in Mar 2024
Response from Hampton on 2024/3/21
Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here before. The property is in nice condition and the staff is friendly. I didn’t like the lack of a real closet with a door. I don’t like the heating system which is very noisy and made it difficult to get an ideal temperature. Also, my husband had purchased a few beer bottles and needed a bottle opener. There wasn’t one available in the motel, so we had to go out and buy one.
Stayed 2 nights in Mar 2024
Response from Hampton on 2024/3/18
Dear Karen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

10/10 Excellent

anjelica c.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hampton on 2024/3/18
Dear Anjelica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

starlet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good except my back was very sore in the bed so didn't sleep well, too soft.
Stayed 1 night in Mar 2024
Response from Hampton on 2024/3/17
Dear Starlet, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn