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Reviews of Comfort Inn Near Old Town Pasadena in Eagle Rock

2.5 out of 5
Comfort Inn Near Old Town Pasadena in Eagle Rock
2300 Colorado Blvd., Los Angeles, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 459 out of 1001 reviews" "
Rating 8 - Good. 386 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Milind

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Pearlyvene

Traveled with family
This is an alright place to stay but, the older woman with salt and pepper hair that is behind the counter sometimes is not nice at all. I was only trying to ask her a question and she rudely and abruptly snapped back at me. All she needed to say is, "I am sorry, I am busy at the moment. Please wait a moment and someone will be with you." That type of response and attitude is not acceptable!
Stayed 3 nights in Apr 2024
Response from Esmirna Medeles on 2024/4/27
I am sorry you had the impression, but that is not how things were. You were in line behind another person, and you noticed that my co-worker was helping another guest. Then you saw me behind the counter, and perhaps thought I was not busy at the moment, even thought I was typing, and I was working with a remote support team. You told me that you wanted your deposit back, and I replied: I am sorry, my co-worker will be with you shortly, and you went back online. While we appreciate all our customers' feedback, it is also important to address the facts as they happened.

10/10 Excellent

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its close to everything that we need to get to!
Stayed 8 nights in Apr 2024

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to dodger stadium was a bonus.
Stayed 1 night in Apr 2024
Response from Joseline on 2024/4/30
Thank you for rating your stay. We look forward to your next visit.

10/10 Excellent

Jitendra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this basic motel, which offered complimentary breakfast. Our two-day stay was peaceful, and many other families stayed there. Pros: - Affordable rates - Good breakfast selection - Convenient location near Glendale and Universal Studio Cons: - Limited parking; we had to park far from our room when we arrived late at night - The motel charged us a $100 deposit, and we have yet to receive a refund after three days.
Stayed 2 nights in Apr 2024
Response from Esmirna Medeles on 2024/4/16
I will look into the refund of your deposit. As you pointed out, a refund usually takes 3 - 5 business days, but sometimes a bit longer depending on your financial institution. Needless to say, we do appreciate your valuable feedback, and we look forward to your next visit.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. I will definitely go back there .
Stayed 5 nights in Mar 2024
Response from Esmirna Medeles on 2024/4/16
We are happy to hear that! Please keep in mind our new hotel name "The Hills Inn Eagle Rock" if your future dates are after August 12, 2024. We look forward to your next visit.

10/10 Excellent

Venkata Phani Kishore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money.
Stayed 1 night in Mar 2024
Response from Esmirna Medeles on 2024/4/16
We are happy that the hotel met your expectations and provided good value for your money. Thank you for sharing your experience with us.

8/10 Good

Maura

Stayed 1 night in Mar 2024
Response from Esmirna Medeles on 2024/4/16
Thank you for rating your stay with us. It was a pleasure serving you and we look forward to seeing you again soon at "The Hills Inn Eagle Rock"

10/10 Excellent

Daryl

Stayed 4 nights in Mar 2024
Response from Esmirna Medeles on 2024/3/30
Thank you for rating your stay with us. We are glad you had a great stay at Comfort Inn Eagle Rock, and we look forward to your next stay.

8/10 Good

Bharat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Water pressure in the shower was too low.
Stayed 1 night in Mar 2024
Response from Esmirna Medeles on 2024/3/22
Thank you for rating your stay at Comfort Inn. We are glad the room cleanliness was to your expectations. Please keep us in mind next time you are traveling to Los Angeles.

10/10 Excellent

Frederick, Lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located perfectly for our visit to LA and Pasadena. Great room!
Stayed 3 nights in Mar 2024
Response from Esmirna Medeles on 2024/3/22
We are happy to hear you had a great stay. Please come back again soon.

6/10 Okay

Janeth

Disliked: Property conditions & facilities
Response from Joseline on 2024/3/16
Thank you for rating your stay with us. If there is anything you may want to share with us about your stay please feel free to contact us.

10/10 Excellent

Artour

Stayed 1 night in Mar 2024
Response from Esmirna Medeles on 2024/3/15
Thank you for rating your stay at Comfort Inn Eagle Rock! We are happy to know you had a positive experience with us and we look forward to your next visit.

8/10 Good

Xavier

Traveled with partner
Liked: Staff & service
Good location. No the best one but ok
Stayed 1 night in Mar 2024
Response from Esmirna Medeles on 2024/3/15
Thank you! We are glad you found the hotel's location convenient for the purposes of your trip. Please keep us in mind next time you are traveling to our area.

10/10 Excellent

Deepak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel to stay, staff is very good. Love the breakfast. Ample amount of parking in the hotel and have good dining options nearby the hotel. There is a shopping complex near to hotel too.
Stayed 3 nights in Feb 2024
Response from Esmirna Medeles on 2024/3/2
We are happy to hear the hotel met your expectations, and that you enjoyed the breakfast provided at the hotel. Thank you for staying with us and we look forward to your next visit.

6/10 Okay

Suzanne

Traveled with family
Liked: Staff & service
It’s fine enough but it’s loud, the rooms smell like cleaning solution mixed with old smoke smell and are very outdated
Stayed 1 night in Feb 2024
Response from Esmirna Medeles on 2024/3/1
We are very sorry to hear about your experience. Please know your opinion matter to us and we'll work on improving our overall services. Thank you for your valuable feedback.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was stellar, always a parking spot, the hot tub relaxing and the breakfast more than expected. Seriously, excellent well kept Comfort Inn. Would stay again.
Stayed 5 nights in Feb 2024
Response from Esmirna Medeles on 2024/3/1
We are happy to hear you found the room comfortable. It was a pleasure serving you and we'll see you again soon.

8/10 Good

Roxana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and rooms are nice and clean
Stayed 4 nights in Feb 2024
Response from Esmirna Medeles on 2024/2/27
Thank you for rating your stay with us. We are glad the hotel's location was perfect, and that you were satisfied with the hotel's accommodations. It was a pleasure serving you and we look forward to your next stay at Comfort Inn Eagle Rock.

8/10 Good

Anne

Business traveler, Traveled with family
Liked: Cleanliness
This is a perfect hotel for a quick trip to California. We were on a college tour trip and this location was central to the schools we were checking out. The neighborhood of Eagle Rock had a lot to offer for meals and walkable streets. We’d stay here again.
Stayed 3 nights in Feb 2024
Response from Esmirna Medeles on 2024/2/23
Thank you very much for your comments. We are happy to hear that the hotel's location was perfect to tour colleges in the area. We are glad you enjoyed your stay and we look forward to your next visit.

8/10 Good

Joelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, room was clean, staff was nice. Only downside was the wifi was not great.
Stayed 5 nights in Feb 2024
Response from Esmirna Medeles on 2024/2/23
Thank you for your feedback. We are happy to hear the room you stayed in was to your liking. It was a pleasure serving you and we look forward to seeing you again soon.

8/10 Good

Karen, Salinas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom too small, the door too close to the toilet.
Stayed 2 nights in Jan 2024
Response from Esmirna Medeles on 2024/2/2
Thank you for your valuable feedback. We will consider this for a future renovation that includes the bathrooms. Thanks again.

10/10 Excellent

Anne

Stayed 2 nights in Jan 2024
Response from Esmirna Medeles on 2024/3/22
Thank you for staying at Comfort Inn Eagle Rock. It was a pleasure serving you and we look forward to your next visit.

8/10 Good

Jacinto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower in the accessible room needs repair (floor to wall looked lousy and accummulates dirt which was very visible. Anyway, we requested for a room change which was given the following day.
Stayed 5 nights in Jan 2024
Response from Esmirna Medeles on 2024/1/26
Thank you for letting us know. We'll be sure to address this issues immediately with our team. I am happy to hear our FD agent was able to assist you with the room change. Thank you for reporting this issues during your stay.

2/10 Terrible

Ismail

Traveled with family
Disliked: Property conditions & facilities
Room is molded and dark and dirty I couldn’t even stay there for one minute I left immediately
Stayed 2 nights in Jan 2024
Response from Esmirna Medeles on 2024/1/26
Interesting! We would not rent a dirty room to any of our guests. That is not how we operate. Thank you.

10/10 Excellent

Kaya

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Esmirna Medeles on 2024/1/26
Thank you for rating your stay with us! We truly appreciate it!

10/10 Excellent

Sheila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, very clean, convenient to go directly to Universal Studios. We stayed from Fri 1/19 to Mon 1/22 and we enjoyed the free parking and hot tub and pool
Stayed 3 nights in Jan 2024
Response from Joseline on 2024/1/22
Thank you for sharing your comments with us! We are glad you had a great stay, and we look forward to your next visit.

6/10 Okay

Emilia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Esmirna Medeles on 2024/1/19
Thank you for your feedback. We appreciate you took the time to let us know about your experience with us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Esmirna Medeles on 2024/1/19
Thank you for staying at Comfort Inn Eagle Rock.

10/10 Excellent

Icela

Stayed 1 night in Jan 2024
Response from Esmirna Medeles on 2024/1/19
Thank you for the positive rating. We hope to see you again soon.

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Esmirna Medeles on 2024/1/19
Thank you for rating your stay! We are glad you had a positive experience at Comfort Inn Eagle Rock.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in could be quicker. But I’m just nitpicking.
Stayed 1 night in Jan 2024
Response from Esmirna Medeles on 2024/1/19
Thanks! We appreciate your valuable suggestion.

6/10 Okay

Shelly

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Be Sure to Speak Up If Room Smells Bad...
Not sure why this place got such high stars. We were there for 4 nights, was 2 stars at best. Our original room, the last room on the second floor of the far right side of tge building, reeked of cigarette smoke. Second one smelled very musty. After 2 room moves, we finally found one, with the help and patience of the desk gal, that didn't smell like smoke or musty. Definitely not the same caliber of other Comfort Inn hotels we've been staying in, but the final room was satisfactory, even if we had to sleep in separate double beds and it was on the 1st floor. Later, tried the pool and hot tub: pool was not heated, and hot tub was maybe 102°, not as hot as other tubs but warm enough on the chilly night. AC wall unit was loud, water pressure in sink was low (shower was good, though actuator that you pull up to activate the shower leaked a lot). Forget about the breakfast room; waaaay too small to be truly functional unless you really, really need to save money and eat breakfast there. At one point, one evening, a guy with a broken down car was working on it in the parking lot. Finally, in the early morning when we left at 6am for our long drive home, a tow truck parked in the lot and no one was at the front desk; waited for 20 minutes but no one came back despite "Back in 10 minutes" sign.
Stayed 4 nights in Jan 2024
Response from Esmirna Medeles on 2024/1/12
Thank you for your comments. Of course, it is important for our guests to let us know when something does not work out. For example, in your case, our friendly agent patiently showed some rooms until you were satisfied with a room. Our guest's satisfaction is important and we'll be sure to always do our best to ensure a relaxing stay. Thank you for sharing your comments with us.

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Esmirna Medeles on 2024/1/12
Thank you for the rating. If there is anything you may want to share with us about your stay please feel free to contact us.

10/10 Excellent

Terence

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Esmirna Medeles on 2024/1/12
Thank you for rating your stay with us. We are happy you had a positive experience at Comfort Inn.

10/10 Excellent

Anthony, Layton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful. Our room was next to vending, so that was a little bit of a pain. Otherwise, we had a great stay. Thanks Comfort Inn staff for your help and hospitality.
Stayed 4 nights in Dec 2023
Response from Esmirna Medeles on 2024/1/6
Thank you for sharing your comments with us! We are glad you had a great stay, and we look forward to your next visit.

6/10 Okay

Mike

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Esmirna Medeles on 2024/1/6
Thank you for rating your stay with us!

10/10 Excellent

Juan carlos

Stayed 2 nights in Dec 2023
Response from joseline on 2024/1/22
Thank you for the positive rating. We hope to see you again soon.

10/10 Excellent

mike

Liked: Cleanliness, staff & service
Convient location for us
Stayed 2 nights in Dec 2023
Response from Esmirna Medeles on 2023/12/30
We are happy to hear that! Thank you for staying with us.

4/10 Poor

TIM

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk had poor service
Stayed 2 nights in Dec 2023
Response from Esmirna Medeles on 2023/12/30
We are sorry to hear that! We are not sure what went on buy we will investigate what happened at the time you check in and check out. If you have any more comments to share please do not hesitate to contact us. We appreciate your feedback.

10/10 Excellent

carlos

Liked: Staff & service, amenities, property conditions & facilities
Staff was great property clean
Stayed 2 nights in Dec 2023
Response from Esmirna Medeles on 2023/12/23
Thank you for staying with us! We are happy to hear that you enjoyed your stay and we look forward to your next stay at Comfort Inn Eagle Rock.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Very close to everything, friendly staff. Highly recommended
Stayed 2 nights in Dec 2023
Response from joseline on 2023/12/23
Thank you for rating your visit at Comfort Inn Eagle Rock. It was a pleasure serving you, and we look forward to your next visit.

10/10 Excellent

LINDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and kind. Breakfast was great. We will definitely come again!
Stayed 2 nights in Dec 2023
Response from joseline on 2023/12/23
Thank you for rating your stay with us. We are glad you that you enjoyed your stay, and we look forward to your next visit.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn came to the rescue after a botched AirBNB stay. We arrived at our AirBNB on my birthday to find an eviction notice!! Apparently the AirBNB host hadn't paid her rent, but that didn't stop her from attempting to rent the place out to unsuspecting travelers. Luckily, Comfort Inn was able to accommodate our family of five without any prior notice. The room was ready for us immediately, and we awoke to a hot breakfast. Highly recommend!
Stayed 3 nights in Dec 2023
Response from joseline on 2023/12/23
Thank you for rating your visit at Comfort Inn Eagle Rock. It was a pleasure serving you, and we are glad to have been able to help, and we look forward to your next visit..

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Esmirna Medeles on 2023/12/22
Thank you for rating your stay with us. We are glad you had a comfortable stay, and we look forward to your next visit.

6/10 Okay

J.B. Nicah

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The facility was transparent that the parking was not guarranteed, but we were pointing out to the staff that there was one car who took 2 spots and we were asking him to help us to locate the owner of the car but he refused to. He wasn’t friendly or helpful at all.
Stayed 3 nights in Dec 2023
Response from Esmirna Medeles on 2023/12/16
We are sorry to hear about the experience you had with our front desk agent. We will investigate further as our customers and the service we provide to them is of the utmost importance. Thank you for your valuable feedback.

10/10 Excellent

Chris

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Esmirna Medeles on 2023/12/16
Thank you for rating your visit at Comfort Inn Eagle Rock. It was a pleasure serving you, and we look forward to your next visit.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Great property in a quieter part of LA, near a bunch of stores within walkin distance in case you need anything.
Stayed 3 nights in Dec 2023
Response from Esmirna Medeles on 2023/12/16
Thank you for rating your visit at Comfort Inn Eagle Rock. It was a pleasure serving you, and we look forward to your next visit.

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for my purpose was excellent! Ubered when I had to, walked when I didn’t!
Stayed 1 night in Dec 2023
Response from Esmirna Medeles on 2023/12/16
We are happy to hear the hotel's location was perfect for your trip. We hope to see you again soon.

6/10 Okay

Santhosh Kumar

Traveled with family and small children
It's a ok Hotel to stay not a great like its boasted reviews. The break fast area is small and they had only 1 waffle maker and 1 bread toaster for more than 15 people. People has to wait long for the breakfast. I and my family has to stay more than 30 mins in the breakfast area. Rooms are ok and not great but the service was good. Definitely, its not worth the money that I paid. Parking was easy and shopping mall close by.
Stayed 2 nights in Nov 2023
Response from Esmirna Medeles on 2023/12/2
Thanks.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
All was clean, well staffed, and in good repair, except power outlets built into both bedside lamps and tables were defective and loose -- so no easy way to plug devices in at night.
Stayed 2 nights in Nov 2023
Response from Esmirna Medeles on 2023/12/1
Thanks for rating your stay with us! We appreciate your valuable feedback and we'll be sure to notify our maintenance team. Thank you for allowing us the opportunity to serve you and we look forward to your next visit.