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Reviews of Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

3 out of 5
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
4674 E Ontario Mills Pkwy, Ontario, CA

Reviews

7.8

Good

Rating 10 - Excellent. 450 out of 1031 reviews" "
Rating 8 - Good. 248 out of 1031 reviews" "
Rating 6 - Okay. 138 out of 1031 reviews" "
Rating 4 - Poor. 78 out of 1031 reviews" "
Rating 2 - Terrible. 117 out of 1031 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ernestina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is very good
Stayed 5 nights in Feb 2024
Response from Araceli on 2024/5/19
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

10/10 Excellent

Gregg

Business traveler
Liked: Cleanliness, staff & service, amenities
Only there overnight for a quick work trip. Close to mall & food. Not too far from freeway access. Quiet, clean, great staff.
Stayed 1 night in May 2024
Response from Araceli on 2024/5/19
Thank you for your 5 star rating. We are happy to hear that you had a great stay. We love to welcome you back soon.

10/10 Excellent

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Araceli on 2024/5/17
Thank you for staying with us.We appreciate your 5 star rating. We would love to welcome you back in the near future.

10/10 Excellent

Calvert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife was very happy with our stay at this location. Only minor issue was that the Internet dropped once in a while.
Stayed 2 nights in May 2024
Response from FOM on 2024/5/15
Thank you for your review, we do appreciate the feedback. We are glad that you enjoyed your stay with and great to hear that our hotel was an ideal location for you and your family. We also would like to apologize for the inconvenience you experienced during your stay; especially, not have a good Wi-Fi connection. We hope that the next time you visit us this incident does not occur again. We love having you here!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to shopping
Stayed 1 night in May 2024
Response from Araceli on 2024/5/10
We are so happy to hear that you enjoyed your stay with us. We woul love to welcome you back soon.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sedelro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Art and staff were GREAT and my stay was quiet and comfortable.
Stayed 2 nights in Apr 2024
Response from Yani Lopez on 2024/5/3
Thank you for taking the time to share your wonderful experience with us. We will make sure to pass your compliments to guest service associate, Art.We look forward to seeing you again, in the future.

8/10 Good

Armando

Stayed 1 night in Apr 2024

4/10 Poor

DERRICK

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water the night we came in, but when we left it was finally working
Stayed 1 night in Apr 2024
Response from Yani Lopez on 2024/5/3
We apologize for the inconvenience; we had an unforeseen needed repair. We appreciate the feedback and look forward to welcoming you back in the near future.

10/10 Excellent

Jirayus

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Araceli on 2024/4/28
Thank you for your 5 rating. We appreciate you staying with us. We hope to welcome you once more in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and the mall. I can walk to Bone & Broth one of my favorite restaurants they have tractor trailer parking. I get a chocolate chip cookie when I check in. I don’t like that they don’t have as many movie channels as some of the cheaper hotels I have stayed
Stayed 2 nights in Apr 2024
Response from Araceli on 2024/4/28
Thank you for your 5 rating. We appreciate you staying with us. We hope to welcome you once more in the near future.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs asb ports for charging phone's
Stayed 1 night in Apr 2024
Response from Araceli on 2024/4/28
We appreaciate the feedback.

8/10 Good

Carol, Baldwin Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like that it was safe and quiet
Stayed 2 nights in Apr 2024
Response from Araceli on 2024/4/20
We appreciate your feedback.

6/10 Okay

Gurvir

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They didnt clean the room and we were told that they will clean between 10-4 but no one showsup.Thats the only thing i dont like it
Stayed 2 nights in Apr 2024
Response from Araceli on 2024/4/20
We are sorry to hear we fail on providing room cleaning service. We will communicate your feedback to the right department for improvement.

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and loved the complementary breakfast.
Stayed 1 night in Apr 2024
Response from Araceli on 2024/4/20
We are glad to know the location of the property and breakfast was a plus for you. We hope to see you again in the near future.

2/10 Terrible

Omar

Stayed 3 nights in Apr 2024
Response from Yani Lopez on 2024/5/3
We are sorry we did not meet your expectations.We hope you will give us the opportunity to regain your trust in us. Thank you for your feedback.

8/10 Good

WAJARAPOL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Araceli on 2024/4/20
Thank you for staying with us.We appreciate the feedback.

6/10 Okay

Joshua

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Araceli H on 2024/4/6
Thank you for your review/rating, we would love to hear some additional feedback about how we could improve our service. Please feel free to contact our property.

10/10 Excellent

Killian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this location. Nice and quiet. Room was clean. Staff was friendly. Complementary cookies upon checkin. Bed was very comfortable. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Araceli H on 2024/3/31
Thank you,Killian, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future.

8/10 Good

Julio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good stay
Stayed 2 nights in Mar 2024
Response from Araceli H on 2024/3/31
Thank you Julio, for your feedback We're glad to hear you enjoyed your stay. We look forward to welcoming you back in the future.

6/10 Okay

Ariana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I enjoyed the stay
Stayed 1 night in Mar 2024
Response from Araceli H on 2024/3/31
Thank you for stay with us. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Mar 2024
Response from Araceli H on 2024/3/31
Dabid,Thanks so much for taking the time to leave us a 5 star rating, it's much appreciated.

10/10 Excellent

Dylan Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Araceli H on 2024/3/31
Dylan,Thanks so much for taking the time to leave us a 5 star rating,it's much appreciated.

2/10 Terrible

Ian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Guests running around, yelling and slamming doors after midnight . Gym had no water or towels . When we asked for an extra blanket the one provided had stains. Very disappointing
Stayed 2 nights in Mar 2024
Response from Araceli on 2024/3/31
We take your feedback very seriously, and we're truly sorry to hear about your negative experience.

8/10 Good

ladonna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We stay here every single time we visit California. It’s our favorite place to stay it’s affordable we love the location. The property is getting kind of worn down they could use some new furniture we stay in a suite and the couch is getting pretty worn. It would be nice to have a spa, they did not have any clean towels. They had to give us pool towels when we requested towels but we will still continue coming back.
Stayed 3 nights in Mar 2024
Response from Araceli H on 2024/3/31
Thank you for staying at our property.We appreciate your feedback.

4/10 Poor

Francisco, Compton

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy to find off the 10 and found parking on the property with no problem, the issues we had was with the out dated and worn down rooms beds are all box springs the sofa couch was unbearable to sleep on literally on the metal frame. Breakfast which was included was acceptable nothing fancy it did the job. One of the upsides was that the water pressure was good and the water hot. The beds and furniture including the TV all outdated. Which is a shame considering the great reputation Radisson hotels have. Over all our experience was okay but we will be looking for another hotel around the area with better facilities and conditions.
Stayed 2 nights in Mar 2024
Response from Araceli H on 2024/3/31
Dear Francisco,, thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. This does not reflect our usual standards, and we take your feedback seriously.

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 2 nights in Mar 2024
Response from Araceli on 2024/3/18
We are so happy to hear that you enjoyed your stay with us, and that our friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Araceli Hernandez on 2024/3/11
Thank you for taking the time to complete our online survey regarding your recent stay.We hope to see you again soon.

2/10 Terrible

Steven

Stayed 1 night in Mar 2024
Response from Araceli H on 2024/3/31
We are very sorry to hear that you didn't have a great experience at our property – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Frank

Stayed 1 night in Mar 2024
Response from Araceli Hernandez on 2024/3/11
Thank you for taking the time to complete our online survey regarding your recent stay.We hope to see you again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Araceli Hernandez on 2024/3/9
Thank you for taking the time to reply to our survey.We look forward to seeing you return in the near future.

10/10 Excellent

Elizabeth

Traveled with family
Very clean. Excellent service and good food.
Stayed 1 night in Feb 2024
Response from Araceli Hernandez on 2024/3/9
Thank you for your feedback. We look forward to your return in the near future.

10/10 Excellent

Edris

Stayed 1 night in Feb 2024
Response from Araceli on 2024/3/23
Thank you for staying with us.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Feb 2024
Response from Araceli H on 2024/2/23
Thank You for staying at our property. Your feedback is very important to us.

10/10 Excellent

Eriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained
Stayed 3 nights in Feb 2024
Response from Araceli H on 2024/2/22
We appreciate your feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
You get what you pay for
Not very friendly, especially front desk! Rooms were clean, breakfast was ok but not much room for people to sit though. Lobby also small
Stayed 1 night in Feb 2024
Response from Araceli H on 2024/2/20
On behalf of Countryinn & Suites by Radisson I would like to apologize for not meeting your expectations with our staffs customer service. We appreciate your feedback.

8/10 Good

Armando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there. It was a great property. The breakfast was delicious.
Response from Araceli H on 2024/2/20
We appreciate your feedback.

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024
Response from Araceli H on 2024/2/20
Thank you for staying with us.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. Good breakfast
Stayed 2 nights in Feb 2024
Response from Araceli H on 2024/2/20
Thank you for taking the time to take our survey,we appreaciate your feedback.

8/10 Good

IVORY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Served it's purpose
Hotel was clean. There was always fresh coffee. Location was amazing. Water doesn't get very hot, beds are not comfortable, but service was GREAT!
Stayed 3 nights in Feb 2024
Response from Araceli H on 2024/2/20
Thank you for your feedback.

10/10 Excellent

Denni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was great. Wifi was terribly slow. Room had minor damages from past guests, but still in good condition. Overpriced for the quality.
Stayed 1 night in Feb 2024
Response from Araceli on 2024/2/20
Thank you for your feedback.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Araceli Hernandez on 2024/2/15
Your feedback is truly aprreciated.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Yani Lopez on 2024/2/11
Thank you for sharing your experience with us.We appreciate receiving a high score.We look forward to seeing you in the near future.Yani LopezGeneral Manager

2/10 Terrible

Wesley

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
.
Stayed 6 nights in Feb 2024
Response from Yani Lopez on 2024/2/11
Thank you for taking the time to share your experience with us - We are sorry to hear we did not meet your expectations. Perhaps, you will give us the opportunity to serve you in the near future.Yani LopezGeneral Manager

8/10 Good

JASON, BRONX

Liked: Cleanliness, staff & service
Response from Yani Lopez on 2024/2/11
Thank you for sharing your experience with us.We look forward to seeing you in the near future.Yani LopezGeneral Manager

10/10 Excellent

Jeannine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping.
Stayed 1 night in Feb 2024
Response from Yani Lopez on 2024/2/11
Thank you for sharing your experience with us - glad your enjoyed shopping at the Ontario Mills Outlet mall.We look forward to seeing you again.Yani LopezGeneral Manager

10/10 Excellent

Jackeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 1 night in Jan 2024
Response from Yani Lopez on 2024/2/11
Thank you for sharing your "awesome "experience with us. We appreciate you taking the time to tell us.We look forward to seeing you again.Thank you,Yani LopezGeneral Manager

10/10 Excellent

craig

Stayed 1 night in Jan 2024
Response from Yani Lopez on 2024/2/11
Thank you for taking the time to share your experience with us.Yani LopezGeneral Manager

10/10 Excellent

Shawn

Stayed 4 nights in Jan 2024
Response from Yani Lopez on 2024/2/11
Thank you for taking the time to share your experience with us. We love getting a perfect 10! Thank you, Yani LopezGeneral

10/10 Excellent

Darlene

Traveled with family
Liked: Amenities
Friendly staff we enjoyed the fruit infused water as well
Stayed 1 night in Jan 2024
Response from Yani Lopez on 2024/2/11
Thank you for taking the time to share your experience with us. We are glad you enjoyed staying with us, and for recognizing our staff. Thank you,Yani LopezGeneral Manager