朗霍斯利Spa 飯店，旅行前必看！

「Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...

「No prior notice for “no spa nor massage” from Saturday to Monday. 」

「We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us. However, nothing happened until we chased for an...

「Excellent stay. Love the new rooms. You need to clean the chairs in the bar. Had to wipe a few down myself.」

「Excellent experience」

「Fantastic staff, very welcoming, the room was very comfortable and clean, we really enjoyed the restaurant and bar area. We will definitely be back」

「Beautiful hotel in gorgeous surroundings. Restaurant food not great.」