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Reviews of West Cromwell Hotel

2.5 out of 5
West Cromwell Hotel
Earls Court, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 60 out of 308 reviews" "
Rating 8 - Good. 120 out of 308 reviews" "
Rating 6 - Okay. 67 out of 308 reviews" "
Rating 4 - Poor. 31 out of 308 reviews" "
Rating 2 - Terrible. 30 out of 308 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay here. Staff very friendly
Stayed 1 night in May 2024
Response from Daniel, West Cromwell Hotel on 2024/5/16
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Amy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs; refusal to take responsibility. I am covered in at least 10 bed bug bites from staying in room 10 (ironic I know). No apology or refund as no complaint made during the stay. This was a quick stop overnight for a work trip and I left early the next morning. Bed bug bites can take days to appear so I didn’t notice them until I was already at work and away from the property. Please as a bare minimum deep clean the rooms if you’re not going to refund your guests for poor hygiene
Stayed 1 night in Apr 2024

8/10 Good

Ana Carolina

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel is in a very good neighborhood, walking distance to the subway station.
Stayed 4 nights in Apr 2024
Response from Daniel, West Cromwell Hotel on 2024/5/16
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Oluwafunmilayo

Stayed 1 night in Mar 2024
Response from Daniel, West Cromwell Hotel on 2024/5/16
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here and it's one I'll keep coming back to. This time i had a basement room which worried me at first but it was fine. Very clean. Shower was roomy, powerful and hot. Could do with more shampoo/shower gel although i tend to bring my own. Catering cups don't hold much tea....could do with mugs. Apart from that very satisfactory
Stayed 1 night in Mar 2024
Response from Daniel, West Cromwell Hotel on 2024/5/16
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities
I have stayed in a few budget hotels now and this one is definitely above average. Reception is manned 24hrs with helpful staff. Security code on front door. Single room was compact but adequate. Comfortable bed. Tea making facilities. Decor a little tired but carpet looked new and everything was clean. Broken floor tile in Bathroom but bathroom was big, clean and shower cubicle a good size.
Stayed 1 night in Feb 2024

6/10 Okay

Emily

Business traveler
Pretty decent for the price and location
Can't argue with the price! I needed a cheap room to stay in as I was working nearby and this was pretty decent for the price. Obviously the carpet and fittings were a bit careworn, but no worries about the cleanliness of the room and bathroom. I'd have preferred a door that had a double lock or chain. And a window that could open, as it got quite hot. Not too noisy, despite the A4 right outside. Short walk to all the amenities of South Kensington.
Stayed 1 night in Feb 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hotel room was very clean, but they could really use new carpets. The outside of the hotel was not attractive by any means, but dont let that distract you from how nice the staff is, and how clean the rooms are. Oh, dont plan on sleeping in late. The cleaning staff is very loud. I would definitely book again.
Response from Daniel, West Cromwell Hotel on 2024/5/16
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Zachary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Emily Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities

4/10 Poor

umut

Stayed 6 nights in Dec 2023

8/10 Good

Niccolo

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Functional for sleeping over.
Everything was reasonably clean. Very few amenities. Basicaly worn and needs tlc. Bed was good. Room was heated and having on suite compensaites. There was a bit of internal noise but not too bad.
Stayed 1 night in Nov 2023

6/10 Okay

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

tara

Liked: Amenities
Convenient location (10 mins walk from tube, right next to national express stop) Small, dated but clean and comfortable.
Stayed 1 night in Oct 2023

6/10 Okay

Jurgen

Stayed 6 nights in Sep 2023

2/10 Terrible

Shay

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing like described, Disappointing,
Twin room at very front of hotel. It was partitioned off from the reception desk. Incredibly noisy with traffic and windows not sound proofed, we had to buy ear plugs for second night. We sought to change room but only other twin in building was occupied. Bathroom was very jaded with no anti slip mat despite a sign saying Slip Hazard please use mat. Room only has a small stool for sitting. The room was not one for spending any time in other to sleep. Staff were friendly.
Stayed 2 nights in Sep 2023

8/10 Good

NICHOLAS

Liked: Cleanliness, staff & service, room comfort
Good value and great location near tube.
As a two star-rated hotel, I thought this hotel was pretty good. Great location and, importantly for me, reasonably quiet so I got a good night's sleep. Bathroom also fine for a two star hotel.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Fit for Price
Good budget hotel, clean and tidy and room was up to a standard. Bit noisy as the doors arent sealed very well for sound but other than this fit for price.
Stayed 2 nights in Aug 2023

2/10 Terrible

eva

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Paul

Business traveler
Single room
Room was OK for the price, basic but bathroom was quite big
Stayed 1 night in Aug 2023

6/10 Okay

Calum

Stayed 1 night in Aug 2023

10/10 Excellent

Soheir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Soheir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

tayseer

Disliked: Cleanliness, staff & service, property conditions & facilities
steps to front nothing like pics un comfertable beds un safe lift helpfull staff
Stayed 1 night in Aug 2023

6/10 Okay

KRISTINA

Business traveler
Disliked: Property conditions & facilities
-
Stayed 1 night in Jul 2023

2/10 Terrible

Davor, Toronto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed Bugs. Got bitten all over the body. Staff excellent.
Stayed 5 nights in Jun 2023

6/10 Okay

stephen

Stayed 1 night in Jun 2023

8/10 Good

Daniel, cedarhurst

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel. It is not my first nor last time.
Stayed 4 nights in Jun 2023

10/10 Excellent

Charlotte

Stayed 1 night in Jun 2023

8/10 Good

Henry

Stayed 1 night in Jun 2023

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service
First night of second stay they didn’t have the twin room available that we had reserved so we had to share a double, fortunately it was me and my son. Second night they got us into a room with two double beds. Accommodations were basic but the staff were friendly and helpful. Allowed us to keep luggage on site during room change and staff moved luggage to new room prior to arrival on second night. Nice touch. Hotel is close to main road but area feels safe.
Stayed 2 nights in Jun 2023

6/10 Okay

May

Traveled with family
Disliked: Property conditions & facilities
The building is dilapidated and needs repairs. The stairs are creaking with age, lift is the tiniest I have seen and there is no ac and telephone. It is unsafe and should not be in your web site. In case of emergency, you’ll be trapped and no way to get out. The location is good though.
Stayed 5 nights in May 2023

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very enjoyable, nice bedroom and bathroom, and served it’s purpose well
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Clare

Traveled with group
Liked: Cleanliness, staff & service
Ideal for quick over night stays
Hotel was nicely situated to amenities and easy enough to get about. Felt very safe. We were there for less than 12 hours only looking for somewhere to put our heads down. Room was extremely hot Had to prop bathroom door open as it was so hot. Shower lost pressure if it was too high. But over all it was okay. I sleep better with a little bit of noise so was gratefully to be groundfloor on the front. Gentle road noise and the tv in reception was great. I only woke up when the tv went quiet think. Staff polite and smiling when we checked it telling us were to go for food.
Stayed 1 night in May 2023

10/10 Excellent

Lloyd's

Stayed 1 night in May 2023

2/10 Terrible

Priya

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Above average for a budget hotel. Funny, polite staff. I was so happy to see lifts (something missing from a surprising amount of London hotels). The room was small but really comfortable. It was VERY quiet for London, I even slept with the window open! It was a rare surprise to find the room warmed up for me. I often find London hotels really cold. Everything was clean and quiet - a combination I rarely find for under £90. It’s not luxury by any means, but if you’re looking for somewhere affordable, quiet and comfortable, this is perfect.

8/10 Good

richard

Liked: Cleanliness, staff & service
If you’re travelling by national express it right next to the bus stop Earl’s Court the room was clean but a little tattered and rough around the edges but for this price who cares. nice staff very helpful
Stayed 2 nights in Apr 2023

8/10 Good

THOMAS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location great, hotel good, good reception.
Nice great help from reception, radiator was not working properly too hot, and no remote control, should always be checked. Otherwise location excellent, bed good, coffee, tea etc nice room, view. Shower ok could do with more power.
Stayed 1 night in Apr 2023

8/10 Good

Asta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Walter, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 6 nights, and was very happy here. It was easy to walk to the tube station, lots of nearby shopping for food, and the people who worked at reception were awesome! They helped me whenever I had questions, gave advice, and were very friendly.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

Adrian

Stayed 1 night in Mar 2023

4/10 Poor

Mara

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
On arrival, I rang reception and the phone number for half an hour before someone let me in. Standing outside I pondered if I had been scammed and there was no hotel there at all. I finally get in with a very weak apology, and get sent to the basement in a coffin sized room that looked far worse than what was on the website. Never again.
Stayed 1 night in Feb 2023

8/10 Good

THOMAS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Nice room near Earls ct.
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Ok value
Budget option. Reasonably clean. You get what you pay for.
Stayed 1 night in Jan 2023

10/10 Excellent

THOMAS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Perfect
Stayed 1 night in Jan 2023

10/10 Excellent

Salome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

2/10 Terrible

julian

Disliked: Cleanliness, property conditions & facilities, room comfort
hostel not hotel
Was shocked when we stepped into this hotel, from moment i stepped into reception the smell was overpowering, stale smell, musty, really not nice, carpets worn everywhere, we was very late evening and tired or i would have left hotel and found somewhere else, the room was not nice either, carpets soiled, worn, stained, just disgusting
Stayed 1 night in Jan 2023