Dear Earl, Thank you for staying with us and for taking the time to share your valuable feedback. I am sorry to see that only one of the adjoining rooms that had originally been assigned to you were given. Please accept our sincerest apologies for any inconvenience this may have caused.Your experience has been shared with our Front Office Department to ensure that this situation does not reoccur. We thank you once again and we hope to welcome you back with us soon should your travels bring you to London Heathrow. Kind Regards, Shalu Lobby Manager

Dear Francisco,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us.Your feedback is important to us and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Jodi,Thank you so much fro your valuable feedback.We are happy to see that you had an amazing stay with us and liked the location of our hotel.Your feedback is highly important to us and will definitely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Kek,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the overall experience of our hotel.Your feedback is important and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager

Dear Christa, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had a great stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

Dear Monica, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that you had enjoyed your stay and that the room and facilities of our Hotel were to your liking and convenient for your travels.I will be sharing your positive feedback and compliments regarding our helpful staff across the entire Hotel team.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

Dear Alison,Thank you so much for your feedback.We are pleased to know that you liked the facilities of our hotel and had a comfortable stay with us.I am however sorry to read of your concerns with regards to booking a cab which was missed by one of our team member, but i believe my night team did manage to book you one on your mentioned time.I once again apologies for the trouble which was faced by you and hoping to serve you back again.Regards,Anurag BishtLobby Manager

Dear Chandar,Thank you so much for your valuable feedback.We are pleased to know that you enjoyed your breakfast and liked the location of our hotel.Your feedback is important to us and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Hernan,Thank you so much for your valuable feedback.We are happy to hear that you had a great stay with us and liked the hotel breakfast.Your feedback shall definitely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Richard,Thank you so much for your feedback.We are happy to hear that you had a great stay with us.Your feedback shall surely be shared with our higher management.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager

Dear Mark,Thank you so much for your valuable feedback.We are pleased to hear that you liked the location of our hotel and enjoyed the breakfast.Your feedback is important to us and shall surely be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager

Dear Kulvinder,Thank you for staying with us and for taking the time to share your valuable feedback. I am disappointed to read that the cleanliness of our property did not meet your expectations.I will be sharing your feedback with our Housekeeping team to ensure that thorough checks are done once the cleaning process has been completed.We thank you once again for your valuable feedback and we hope to welcome you back with us soon.Kind Regards,ShaluLobby Manager

Dear Robert,Thank you so much for your valuable feedback.We are happy to hear that you liked the location of our hotel and had a comfortable stay with us.Your feedback is of high importance to us and will surely be shared with our team members by which i believe you have intended to.Once again thanking you and we hope to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Hazel,Thank you so much for your valuable feedback.We are happy to see that you liked the cleanliness and the facilities of our hotel.Your feedback shall definitely be shared with our team members by which you have intended to.Thanking you and we hope to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Jeff,Thank you so much for your valuable feedback.We are pleased to hear that you liked the apartments and the facilities of our hotel.Your feedback is of utmost important to us and will surely be shared with our team members by which you have intended to.Thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Sandeep,Thank you so much for your feedback.We are happy to hear that you had a comfortable stay with us.Your feedback is highly important and will surely be shared with our team members.Once again thanking you and we hope to serve you again.Regards,Anurag BishtLobby Manager

Dear Kathleen,Thank you so much for your valuable feedback.We are happy to hear that you liked the hotel rooms and enjoyed the facilities of the shuttle bus service. Your feedback is highly important to us and will surely be shared with our team members.Once again thanking you and we hope to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Wei, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.Your positive feedback regarding our teams will be shared amongst all of our colleagues.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

Dear Darrell, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to hear that the Hotel and facilities were to your liking and that the location was convenient for your travels.Our top notch teams will be notified of your compliments.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

Dear William,Thank you so much fro your valuable feedback.We are pleased to hear that you liked the location of the hotel and had a pleasant stay.Your feedback is of high importance and will surely be shared with our team members by which i believe you have intended to.Thanking you and we hope to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Curtis, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had an excellent stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

Dear Greg,Thank you so much for your feedback.We are pleased to know that you had a great stay and enjoyed your trip.Your feedback is important and will surely be shared with our team.Thanking you and hope to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Cherry,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience. I am thrilled to read that you had an excellent stay and that the room was to your liking.It is also wonderful to hear that your children enjoyed the breakfast buffet, I will be sharing your compliments with the entire team.We look forward to welcoming you back with us soon. Sincerely,Shalu Lobby Manager

Dear Phyllis,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience.I am sorry to hear of your arrival experience which did not meet your expectations. Please be assured that this is not of our usual standards and we will use your comments to coach our team in order to provide a better experience in the future.Please note, additional towels are kept in the wardrobe, should they be missing, extra towels can be requested for via our Front Desk.Again, thank you for sharing your comments and we hope to welcome you back with us should your travels bring you to London Heathrow.Sincerely,Shalu Lobby Manager

Dear Desmond,Thank you so much for your valuable feedback.We are pleased that you had a comfortable stay and enjoyed your trip.Hoping to welcome you back again.Regards,Anurag BishtLobby Manager

Dear Alexandra, Thank you for staying with us and for taking the time to share your valuable feedback. I am thrilled to read that you had enjoyed your stay.I will be sure to share your positive feedback regarding our friendly and helpful teams with all.It is also wonderful to hear that you would return to stay with us in the future!We thank you once again for your valuable feedback and we very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

Dear Karen, Thank you for staying with us and for taking the time to share your valuable feedback. I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed about your recent stay with us.Your comments and feedback have been noted and shared with our entire team to ensure that they are fully equipped with the correct knowledge in order to assist the Guest as best as possible. Please note we have a limited room service menu starting from 23:00. Please accept our sincerest apologies once again if this was not conveyed to you upon check in or upon enquiring about meal options.In regards to the Hotel Hoppa, as this is run by an external company, the Hotel has no control on pricing and schedules.We hope the above information is of help and we hope that you will give us another opportunity in the near future to make amends.Kind Regards, Shalu Lobby Manager

Dear Lei Sir,A Happy New Year to you and your family from us all at Holiday Inn and Staybridge Suites London Heathrow!Thank you for staying with us and for taking the time to share your valuable feedback. I am sorry for the fire alarm going off during your stay which made you panic, this is being investigated. We thank you once again for your valuable feedback and we hope to welcome you back with us soon.Kind Regards,ShaluLobby Manager

Dear Leon, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to see that you found the location of our Hotel convenient for your travels.We very much look forward to welcoming you back with us soon.Kind Regards, Shalu Lobby Manager