Hey Viktoria, Thank you for taking the time to share your experience. Our interior design team works hard to give each hotel its own unique style and feel, so we're glad you love Ruby Zoe as much as we do. We're delighted that you love our super comfy beds as much as we do. The only downside is how hard it is to resist a lie-in every morning.We follow a Lean Luxury philosophy by intentionally omitting what may seem unnecessary in a central city location to provide great value despite the prime location. We prioritize straightforward comfort over empty words and formalities. Communication on equal footing is highly important to us. This defines our identity, distinguishes us from the traditional hotel industry, and is why many guests choose us over other hotels. However, it's crucial that this approach is always professional. If you have felt otherwise, we apologize and will be even more conscientious in the future.We hope to see you again soon. Your Ruby Zoe Team

Hey Dusan, Thank you for taking the time to give us your feedback. It's great to hear that our staff made a positive impression and that you found our location convenient. However, we're sorry to hear about your experience with the WiFi. We understand how important a stable connection is, especially when you are working. It's something we'll certainly keep in mind for the future.As part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find complimentary hot drinks and a maxi bar in our galleys where you can buy other essentials. Otherwise, pop downstairs to the bar for a drink or a bite to eat.It's a shame your room wasn't as clean as it should have been. We appreciate you taking the time to let us know as cleanliness is a priority in all our hotels. We're not sure what went wrong on this occasion, but rest assured we're looking into it.We hope that despite the shortcomings you have mentioned, you'll give us a second chance. It would be a pleasure to welcome you back. Your Ruby Zoe Team

Hey Sunshine, Thank you for your feedback. We're thrilled that you had a great experience with us and that our team made it even better. As part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find free hot drinks and a Maxi bar to buy other bits and bobs in our Galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat – it's open 24/7. We'd love to have you back soon. Your Ruby Zoe Team

Hey Eyal, wow, thanks for your lovely review. Our unique concept is all about shaking up the traditional hotel model and streamlining things so we can offer luxurious rooms at an affordable price. Great to hear you loved that and also appreciated our central location in the heart of Notting Hill and our healthy breakfast buffet. We hope you'll stay with us soon again. Your Ruby Zoe Team

Hey Kelsey Abril, Thank you so much for telling us about your trip. It sounds like you had a brilliant time – we love that. We hope to see you again soon.Your Ruby Zoe Team

Hey Aaron, Thank you for your review. Part of our Lean Luxury philosophy is to provide friendly, down-to-earth service, so we're delighted to hear that our hosts in London made your trip memorable. We'll be sure to pass on your message to the team at Ruby Zoe.They say the best things come in small packages and we think that's true of our rooms. By keeping things compact, we can keep costs down and save you money on a city centre stay. Each room has everything you need, designed and finished to a high standard with no unnecessary extras. If you'd like more space next time, our LOVELY and WOW rooms are larger, and most have a cosy armchair to curl up in.We'd love to see you again soon. Your Ruby Zoe Team

Hey Alessia, Wow, it sounds like you had an amazing time! Thanks so much for taking the time to let us know.We hope to see you again soon.Your Ruby Zoe Team

Hey Nicole, Thank you for taking the time to share your experience with us. At Ruby, we’re all about keeping things spotless and cosy. Unfortunately, in the hotel industry, bedbugs can be an issue sometimes. It’s important to note that their presence isn’t a sign of a lack of cleanliness. Despite being rare, these unwanted guests can find their way into even the most meticulously maintained spaces.We would like to assure you, though, that we put the highest importance on our room inspections. Before you unpack, we’ve already checked every corner to make sure your stay is bug-free, ensuring there are no unwelcome surprises.Our team on-site has informed us that they checked your room multiple times and found no evidence of any sewage or unwanted guests. We take pride in our integrity and guest service, and we always treat our guests with the utmost respect. It's unfortunate that you felt otherwise.We would have loved it if you had given us the chance to stay in your memories through our delicious drinks or our cosy beds instead.Your Ruby Zoe Team

Hey Ajdin, Thank you so much for your lovely feedback. We'll happily pass on your compliments to our hosts at our Ruby Zoe. We hope to see you again soon. Your Ruby Zoe Team

Hey Michele, Thank you very much for taking the time to rate your stay with us. It's great that you noticed how much we focus on offering our guests a place where they can feel right at home - by making cleanliness a priority and offering friendly, down-to-earth service.The open bathroom and all-glass rain shower are part of our distinctive Ruby design. They make the room appear larger and allow us to use the available space in the room in the best possible way. It's a pity to hear you did not like this. However, we would be very happy if you gave us a second chance and we could welcome you back to one of our Ruby Hotels soon. Your Ruby Zoe Team