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Novotel London West

4.0 star property

Choose dates to view prices

In the heart of London, Novotel London West offers a tranquil retreat with a garden and dry cleaning services. Enjoy international cuisine at one of two on-site restaurants or unwind at the bar after working out in the gym. With free in-room WiFi, express check-out, and multilingual staff always ready to help.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is NT$3,888
NT$4,666 total
includes taxes & fees
May 31 - Jun 1

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About this property

Novotel London West

  • Upscale hotel near Eventim Apollo
  • Located close to Natural History Museum and Kensington Gardens, Novotel London West provides a grocery/convenience store, dry cleaning/laundry services, and a bar. At the two on-site restaurants, enjoy breakfast, dinner, kids' meals, and Modern European cuisine. In addition to a gym and a conference center, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
  • Additional perks include:
    • English breakfast (surcharge), self parking (surcharge), and express check-out
    • 40 meeting rooms, luggage storage, and a 24-hour front desk
    • Smoke-free premises, a ballroom, and ATM/banking services
    • Guest reviews say great things about the helpful staff and proximity to public transit
  • Room features
  • All 630 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews say good things about the clean rooms at the property.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and tubs or showers
    • 55-inch LCD TVs with cable channels
    • Wardrobes/closets, mini fridges, and heating

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Novotel London West pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Novotel London West?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Novotel London West on 2026/5/31 start from NT$3,888, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for GBP 84 per day. Limited spots are available.

What time is check-in at Novotel London West?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 40.00 (subject to availability).

What time is check-out at Novotel London West?

Check-out is at noon. Late check-out is available for GBP 40.00 (subject to availability).

Where is Novotel London West located?

Located in Hammersmith, this hotel is 0.4 mi (0.6 km) from Eventim Apollo and within 3 mi (5 km) of Kensington Gardens and Natural History Museum. Hyde Park and St. James Park are also within 6 mi (10 km). Hammersmith Station is 7 minutes by foot and Barons Court Underground Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.4

Cleanliness

8.4

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 509 out of 1033 reviews
Rating 8 - Good. 285 out of 1033 reviews
Rating 6 - Okay. 154 out of 1033 reviews
Rating 4 - Poor. 52 out of 1033 reviews
Rating 2 - Terrible. 33 out of 1033 reviews

Reviews

Verified

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the venue I was attending, the bed was super comfortable, loved my room
Stayed 1 night in Apr 2026
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute booking after missed connection at Heathrow. Great location close to airport on Piccadilly line with plenty of places around to eat and drink. Clean comfortable hotel.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room Bed comfortable Close to tube and shops
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, amenities
Fantastic experience at reception, well looked after for a rare night away. Great facilities, and nice room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Very pleased with the visit - looking to come back again next year. Very impressed by the ease of checking in - ensuring we had the rooms to suit our needs - perfect
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities
Good clean room, fast, efficient and friendly check-in.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
the room was super clean
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities
Loved the food in the Aroma restaurant and the staff were extra helpful and friendly
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Denis

Liked: Cleanliness, staff & service, amenities
Yes the room was spotless and the staff very friendly
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great especially rebecca
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Plenty of room, complimentary Nespresso and crisps and chocolate replenished each day, great shower. Staff at the bar and restaurant were all pleasant and helpful.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities
Everything fine staff pleasant and helpful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly pleasant stay, room was lovely, staff were friendly and extreemly helpful, breakfast was lovely with great produce and lots of choice. Would definately stay again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hemla

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and fantastic customer services. Hotel is a Gem in Hammersmith.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Oudite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and breakfast was good
Stayed 1 night in Nov 2025
Verified

6/10 Okay

PO YEE

Disliked: Amenities
The location is good. However this is an old hotel, most of the lifts are out of service for my entire trip (8 days), and I was even trapped in the lift for few mins. Besides, the housekeeper is impolite and he felt annoyed when my husband requested for the wrong item.
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Staff were great on arrival. Rooms was large if decoration was a bit dated. TV was big as well. Gym was well stocked for a hotel one. Hotel is well located near Hammersmith station for easy access into London
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Roar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed at the hotel twice, and planning to do so again. Perfect location and quiet neighbourhood.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities
Room was spotless and staff are excellent. Food is great.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
We arrived very early before check-in and, although our room wasn't ready, Alexandra on the front desk was very welcoming and friendly and the Duty Manager took care of us until we could check in. On check out the following day, Maria and Rebecca were extremely helpful. The room was large and comfortable. We have stayed at the Novotel London West before and it's always been a good experience.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pradeep

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Great location near the Hammersmith station.(5 minute walk)
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Sahra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
Clean, good breakfast selection. Rooms are slightly outdated, needs renovation
Stayed 3 nights in Dec 2025
Verified

8/10 Good

stuart

Liked: Cleanliness, staff & service, amenities
Check in was easy Shame they no longer have sweets on the counter in the mornings, and no brown sauce at breakfast was a shame, but a small thing. The waitress looking after the members are at breakfast was superb, much more professional than previous staff in the members area. Offered coffee every day with a smile, when previously since staff didn’t even acknowledge your existence (forgotten her name sorry)
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities
Good location for Apollo. Staff friendly . Only issue was the music in the bar area was very load at night and hard to enjoy a drink and chat to friends
Stayed 1 night in Nov 2025