Staircase

Reviews of Lansbury Heritage Hotel

4.5 out of 5
Lansbury Heritage Hotel
117 Poplar High Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1008 reviews" "
Rating 8 - Good. 202 out of 1008 reviews" "
Rating 6 - Okay. 57 out of 1008 reviews" "
Rating 4 - Poor. 18 out of 1008 reviews" "
Rating 2 - Terrible. 31 out of 1008 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and was ok for what we needed. Very handy for ABBA Arena
Stayed 2 nights in Apr 2024
Response from Rahima on 2024/4/27
Dear Ian,Thank you for your feedback! We're glad to hear that our staff met your expectations and that our location was convenient for your visit to ABBA Arena. Your input is valuable to us as we strive to improve. If there's anything specific you think we could do better, please let us know. We appreciate your support and hope to welcome you back again soon!Best Regards,Reception Team.

10/10 Excellent

Kai

Stayed 1 night in Jan 2024
Response from Rahima on 2024/4/27
Dear Kai,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything in the future, don't hesitate to reach out.Thank you.Best Regards,Reception Team,

10/10 Excellent

wais

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent service and a very clean hotel. The room was quiet and comfortable. This was my second stay jn 3 months and for a reason.
Stayed 2 nights in Apr 2024
Response from Rupesh on 2024/4/26
Dear Wais,Thank you so much for leaving us an extrodinary 5/5 rating. we are happy to see that we have made your stay pleasent and joyful. We wolud love to welcome you again and provide you another seamless stay.Have a great weekend!Kind regards,Front Desk,Lansbury Hotel

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel in a convenient area. Very modern inside and a listed building.
Stayed 1 night in Apr 2024
Response from Abdul on 2024/4/17
Dear Nicholas,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our modern amenities and convenient location. It's great to know that you appreciated the blend of modernity with our historic building. We hope to welcome you back soon for another enjoyable stay.Best regards,Lansbury Heritage Hotel Management Team

10/10 Excellent

Boaz

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely property, clean with very helpful staff great breakfast!!!
Stayed 1 night in Apr 2024
Response from Abdul on 2024/4/17
Dear Boaz,Thank you for your fantastic review! We're thrilled that you enjoyed your stay and appreciated our clean accommodations, helpful staff, and delicious breakfast. We hope to have the pleasure of welcoming you back soon for another wonderful experience.Warm regards,Lansbury Heritage Hotel Management Team

10/10 Excellent

VINAY

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 2 nights in Apr 2024
Response from Sara on 2024/4/8
Dear Vinay, Thank you for rating us 5 out of 5! We truly appreciate your positive feedback and are delighted to hear that you had an excellent experience during your stay with us.We strive to provide exceptional service and comfort to all our guests, and it's wonderful to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another fantastic stay in the future!Kind regards, Front Desk

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Front of House on 2024/3/20
Dear Jonathan, Thank you so much for your review! We're thrilled to hear that you had a positive experience with us.We appreciate your support!Kind regards

10/10 Excellent

Max

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Very friendly. Room was nice and clean. Would stay again
Stayed 1 night in Feb 2024
Response from Raghu on 2024/2/24
Dear Max ,Thank you for your review! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and we're glad to know that our team members met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best regards Reception team

2/10 Terrible

Kellie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our 1st impressions of the Hotel was that it was nice and clean and our room was lovely, this changed when we could here a noise that sounded like water running, we called reception to ask if we could change rooms, the lovely lady that did come to the room, said that there was nothing that could be done. So we had to put up with the awful noise all night! When we checked out, we mentioned it again to the guy and asked to speak to a manager and was told that a manager wasn’t available, but would give us a call later that evening, they they never called us back!
Stayed 1 night in Feb 2024
Response from Raghu on 2024/2/24
Dear Kellie ,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear that you were disturbed by the noise and that your concerns weren't adequately addressed. This is certainly not the level of service we aim to provide to our guests. Rest assured, we take your feedback seriously, and we will investigate the issue further to ensure it doesn't happen again in the future. We apologize for the lack of follow-up from our team regarding your concerns. We would like to make things right, so please reach out to us directly, and we will do our best to address your experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards Reception team

10/10 Excellent

Jemma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable room, great links to DLR and Canary Wharf- would love to stay again.
Stayed 1 night in Feb 2024
Response from Raghu on 2024/2/18
Dear Jemma Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our friendly staff, comfortable rooms, and convenient location near the DLR and Canary Wharf met your expectations. We would be absolutely delighted to welcome you back for another stay whenever you're in the area. Looking forward to hosting you again soon!Best regards Reception team

10/10 Excellent

Prabhjinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant find. Must experience
Stayed 1 night in Jan 2024
Response from Raghu on 2024/2/13
Dear Prabhjinder Bedi,Thank you so much for your glowing review! We're thrilled to hear that you consider us a brilliant find and that your experience was must-try-worthy. Creating memorable experiences for our guests is what we strive for, and it's incredibly rewarding to hear that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back for another fantastic stay soon!Best regards Reception team

10/10 Excellent

Estefano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Feb 2024
Response from Raghu on 2024/2/13
Dear Estefano,Thank you for your feedback! We're glad to hear that you found our place satisfactory. If there's anything specific you enjoyed or any suggestions for improvement you have, please feel free to let us know. We strive to make our guests' experiences as pleasant as possible. We hope to have the opportunity to welcome you back in the future!Best regards Reception team

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Sara on 2024/1/30
Dear Karen,Thank you very much for taking the time to rate your recent stay with us. We greatly appreciate your perfect score of 10/10! Your feedback is invaluable to us and helps us ensure that we continue to provide exceptional service to all our guests.If you have any specific comments or suggestions regarding your experience, please feel free to share them with us. We are always looking for ways to improve and enhance our guests' stay.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Front Desk

10/10 Excellent

Ananda

Stayed 1 night in Jan 2024
Response from Sara on 2024/1/30
Dear Amanda, Thank you very much for taking the time to rate your recent stay with us. We greatly appreciate your perfect score of 10/10! Your feedback is invaluable to us and helps us ensure that we continue to provide exceptional service to all our guests.If you have any specific comments or suggestions regarding your experience, please feel free to share them with us. We are always looking for ways to improve and enhance our guests' stay.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Front Desk

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for O2
We only stayed for one night to go to a concert at the O2. The lady at reception was very friendly and helpful, both when we checked in and when we left. Our room was lovely and clean, and even though we were on the first floor we heard no noise either from outside or within the hotel. We used the tube to get to the O2, and it took about half an hour including the walk to the station, which is only five minutes from the hotel. Even on the return journey it wasn't too bad, once we managed to get into the station.
Stayed 1 night in Jan 2024
Response from Sara on 2024/1/29
Dear Claire, Thank you for the lovely review and the kind words, we are very happy to hear you enjoyed every detail of your stay. We will love to see you again for the next O2 concert you might attend. Have a lovely day! Front Desk

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Renzo Moises on 2024/1/25
Dear Mark,Thank you for your flawless 10/10 rating! We're thrilled to hear that your experience was outstanding. If there's anything specific that made your stay perfect or if you have any suggestions, please let us know. We can't wait to welcome you back for another wonderful stay.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Response from Renzo Moises on 2024/1/25
Dear Jane,Thank you for your 5/5 rating! We appreciate your positive feedback. If there are any specific aspects you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to the pleasure of hosting you again.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

Marian

Stayed 1 night in Jan 2024
Response from Renzo Moises on 2024/1/25
Dear Marian,Thank you for your perfect 10/10 rating! We appreciate your positive feedback. If there's anything specific you loved about your stay or if you have any suggestions, feel free to share. We look forward to welcoming you back for another outstanding experience.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sara on 2024/1/19
Dear Joseph, Thank you for rating your stay 10/10, we are happy you enjoyed your stay and we look forward to welcoming you back soon. Kind regards, Front Desk

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara on 2024/1/14
Dear Richard, Thank you for the fantastic review! We are happy you enjoyed your stay with us, we hope to welcome you back soon. Kind regards, Front Desk

8/10 Good

Aaron

Stayed 1 night in Jan 2024
Response from Sara on 2024/1/13
Dear Aaron, Thank you for your review. We are looking forward to welcoming you back soon. Kind regards, Front Desk

10/10 Excellent

paul

Stayed 3 nights in Jan 2024
Response from Sara on 2024/1/12
Dear Paul, Thank you for your 10/10 rating. We are looking forward to welcoming you again and are happy to hear you enjoyed your stay with us. Kind regards, Front Desk

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Hotel was very clean bed was so comfy staff polite . Was very christmassy . Would definitely recommend and would stay again. Very short walk to dlr
Stayed 1 night in Jan 2024
Response from Sara on 2024/1/12
Dear S, We are happy to hear you have enjoyed your stay with us. Thank you for your 10/10 review! We are looking forward to welcoming you back soon. Kind regards, Front Desk

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Sara on 2024/1/12
Dear Alison, Thank you for the 10-star rating! We're thrilled to have exceeded your expectations. If there are any specific aspects you enjoyed or suggestions you have, we'd love to hear more. We look forward to hosting you again.

6/10 Okay

michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Sara on 2024/1/12
Dear Michelle, Thank you for your review, we are sorry that your stay was not 10/10. If you have any feedback to share, please do not hesitate to do so. We are always looking to improving our service and we would love to welcome you again in the future. Kind regards, Front Desk

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara on 2024/1/12
Dear Colin, Thank you for your review. If you have any feedback to share, please do not hesitate to do so. We are always looking to improving our service and we would love to welcome you again in the future. Kind regards, Front Desk

4/10 Poor

DEREK

Liked: Cleanliness, property conditions & facilities
Would have given 5 stars for the actual hotel as it’s beautiful and tasteful but it is slap in the middle of a dodgy area in Tower Hamlets on a street lined with Palestinian flags! Also we paid £10 each for continental breakfast that had barely any fresh fruit, just a few slices of cheese and loads of basic bread (not artisan) and croissants. We didn’t think it represented good value and frankly let the hotel down based on the quality of other aspects of the hotel. However they refused to provide any sort of refund or reduction on the breakfast cost which is a real shame because we probably would have retuned as an overnight base for our regular visits to Boisdale despite the dodgy area it is in.
Stayed 1 night in Jan 2024
Response from S. on 2024/1/12
Dear Derek, Thank you for your feedback. We appreciate your compliments on our hotel's beauty.We understand your concerns about the neighbourhood and breakfast value. We will review our offerings and pricing to better align with guest expectations. Thank you for bringing this to our attention. We hope to have the chance to improve your perception in the future.Kind regards, Front Desk

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Sara on 2024/1/12
Dear Gary,Thank you for the 10-star rating! We're thrilled to have exceeded your expectations. If there are any specific aspects you enjoyed or suggestions you have, we'd love to hear more. We look forward to hosting you again.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, helpful staff and a very comfortable room.
Stayed 4 nights in Dec 2023
Response from Vinay on 2023/12/30
Dear Anthony,Thank you for your fantastic review! We're thrilled to hear that you enjoyed an excellent experience during your stay. Our team is delighted that our service and assistance met your expectations, and you found your room to be very comfortable.Your positive feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back for another outstanding stay.Best regards,Vinay SaiGuest service assistant

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Renzo Moises on 2024/2/2
Dear Chris,We appreciate your positive feedback. If there's anything specific you loved about your stay or if you have any suggestions, feel free to share. We look forward to welcoming you back for another outstanding experience.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

Jack

Stayed 1 night in Dec 2023
Response from Sara on 2024/1/19
Dear Jack, Thank you for your 5/5 review, we are happy to hear that you enjoyed your stay. Looking forward to welcoming you back soon! Kind regards, Front Desk

10/10 Excellent

Rebeca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean, nice decoration. Close to public transport
Stayed 1 night in Dec 2023
Response from Vinay on 2023/12/23
Dear Rebeca,Thank you for the 5-star review! We're delighted you enjoyed our neat and clean surroundings, complemented by tasteful decorations. It's fantastic to know our proximity to public transport added convenience to your stay. We appreciate your positive feedback and hope to welcome you back soon.RegardsVinay Sai Guest Service Assistant

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vinay on 2023/12/23
Dear Charles,Thank you for your feedback. We appreciate your rating and would love to learn more about your experience to better serve you in the future. Safe travels!RegardsVinay Sai Guest Service Assistant

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023
Response from Vinay on 2023/12/23
Dear Jeremy,Thank you for the perfect score! We're thrilled to hear about your positive experience. If there's anything specific you loved or any suggestions you have, we'd be delighted to hear more. We look forward to welcoming you back soon!RegardsVinay Sai Guest service assistant

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Lovely clean rooms and they also smell awesome. Tucked away in the corner and rooms are luxurious. Simply class imo.
Stayed 1 night in Dec 2023
Response from Vinay on 2023/12/16
Dear Dion,Thank you so much for your outstanding "5 out of 5" review! We're thrilled to hear that your experience at our hotel exceeded your expectations.Our team works hard to ensure that each guest has a memorable and enjoyable stay, and it's incredibly rewarding to receive such positive feedback. Your perfect score is a testament to our commitment to providing exceptional service and accommodations.We appreciate your choice to stay with us and are grateful for your kind words. Should your travels bring you back to our area, we would be honored to welcome you again for another fantastic stay.Safe travels, and thank you for making us your preferred choice.Warm regards,Front Desk Team

10/10 Excellent

Karola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Unterkunft, tolles Zimmer, sehr gemütlich, sehr freundlicher Service.
Stayed 2 nights in Dec 2023
Response from Vinay on 2023/12/16
Dear Karola,Thank you so much for your outstanding "5 out of 5" review! We're thrilled to hear that your experience at our hotel exceeded your expectations.Our team works hard to ensure that each guest has a memorable and enjoyable stay, and it's incredibly rewarding to receive such positive feedback. Your perfect score is a testament to our commitment to providing exceptional service and accommodations.We appreciate your choice to stay with us and are grateful for your kind words. Should your travels bring you back to our area, we would be honored to welcome you again for another fantastic stay.Safe travels, and thank you for making us your preferred choice.Warm regards,Front Desk Team

10/10 Excellent

Tom

Stayed 1 night in Dec 2023
Response from Vinay on 2023/12/16
Dear Tom,Thank you so much for your outstanding "10 out of 10" review! We're thrilled to hear that your experience at our hotel exceeded your expectations.Our team works hard to ensure that each guest has a memorable and enjoyable stay, and it's incredibly rewarding to receive such positive feedback. Your perfect score is a testament to our commitment to providing exceptional service and accommodations.We appreciate your choice to stay with us and are grateful for your kind words. Should your travels bring you back to our area, we would be honored to welcome you again for another fantastic stay.Safe travels, and thank you for making us your preferred choice.Warm regards,Front Desk Team

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I needed for a hotel with parking and great public transport links into the city. The hotel was clean and comfortable and the staff very helpful.
Stayed 2 nights in Dec 2023
Response from Vinay on 2023/12/23
Dear Michelle,We're thrilled to hear our hotel fulfilled your needs! Offering parking and excellent public transport links aligns with our commitment to convenience. Clean, comfortable rooms, and helpful staff are integral to our hospitality. Thank you for choosing us, and we look forward to welcoming you back for another positive experience.RegardsVinay Sai Guest service assistant

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Renzo Moises on 2023/12/14
Dear Wendy,Thank you for your perfect rating! We're delighted to see that you had a great experience during your stay. If you have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another excellent stay.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

8/10 Good

Lee

Stayed 2 nights in Dec 2023
Response from Vinay on 2023/12/16
Dear Lee,Thank you so much for your outstanding "8 out of 10" review! We're thrilled to hear that your experience with us exceeded your expectations.Our team works hard to ensure that each guest has a memorable and enjoyable stay, and it's incredibly rewarding to receive such positive feedback. Your perfect score is a testament to our commitment to providing exceptional service and accommodations.We appreciate your choice to stay with us and are grateful for your kind words. Should your travels bring you back to our area, we would be honored to welcome you again for another fantastic stay.Safe travels, and thank you for making us your preferred choice.Warm regards,Front desk team

10/10 Excellent

Hiuying

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Renzo Moises on 2023/12/14
Dear Hiuying,Thank you for your perfect rating! We're delighted to see that you had a great experience during your stay. If you have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another excellent stay.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

Aled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel with great friendly staff. Definitely return to this place again
Stayed 1 night in Dec 2023
Response from Renzo Moises on 2023/12/14
Dear Aled,We're thrilled to receive your perfect rating and hear about your positive experience with our beautiful hotel and friendly staff. It would be our pleasure to welcome you back for another exceptional stay. If you have any specific highlights or recommendations, feel free to share them.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service
Property was ok for our quick overnight stay for concert at 02 Room clean and comfortable a little small. The area was a bit far away from Canary Wharf to walk especially on an evening. So not much around.
Stayed 1 night in Dec 2023
Response from Renzo Moises on 2023/12/14
Dear Julie,Thank you for sharing your experience with us. We're pleased to hear that your room was clean and comfortable for your overnight stay. If you have any suggestions for improvement or specific details you enjoyed, feel free to let us know. We appreciate your feedback.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

Geoffrey

Stayed 1 night in Dec 2023
Response from Renzo Moises on 2023/12/14
Dear Geoffrey,Thank you for your perfect rating! We're delighted to see that you had a great experience during your stay. If you have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another excellent stay.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
I think this is a bit of a hidden gem, staff were lovely, room was honestly beautiful, plenty of space comfortable large bed, lovely bathroom too. We didn’t use the spa facilities as we didn’t have time. There was a very pleasant smell to the whole place. So close to DLR and underground but quiet, cosy and classy LOVED IT.
Stayed 1 night in Dec 2023
Response from Renzo Moises on 2023/12/14
Dear Emma,We're delighted to be considered a hidden gem and thrilled that you had such a positive experience during your stay. It's wonderful to hear that you found our staff lovely, the room beautiful and spacious, and the overall ambiance enjoyable. We regret you didn't have time for the spa facilities but hope you'll have the opportunity to experience them on a future visit.Thank you for sharing your kind words, and we look forward to welcoming you back for another fantastic stay.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

A

Stayed 1 night in Dec 2023
Response from Renzo Moises on 2023/12/14
Dear Guest,Thank you for your perfect rating! We're delighted to see that you had a great experience during your stay. If you have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another excellent stay.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

6/10 Okay

Shaun

Stayed 1 night in Nov 2023
Response from Vinay on 2023/12/24
Dear Shaun,Thank you for taking the time to share your feedback, and for providing a rating of 6 out of 10.We appreciate your input, and we're eager to learn more about your experience. Understanding the specific aspects that influenced your rating is crucial for us to make improvements and enhance our services.If you could kindly share more details or any specific areas where we can improve, it would be immensely helpful. Your satisfaction is our priority, and we are committed to addressing any concerns you may have.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Vinay SaiFront Desk Agent

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure was all ours
Staff were welcoming, friendly, accommodating, helpful and an overall pleasure. Hotel was decorated beautifully for the festive season. Room was perfect size for two people. Food was delicious, and facilities easy to use.
Stayed 1 night in Nov 2023
Response from Renzo Moises on 2023/12/14
Dear Jessica,It's a delight to hear that your experience with us was a pleasure from start to finish. Our team appreciates your kind words about their welcoming and accommodating service. We're also glad you enjoyed the festive decorations, room size, and delicious food.Should your travels bring you our way again, we'll be thrilled to welcome you back for another wonderful stay.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Well presented, good location and great staff
Stayed 1 night in Nov 2023
Response from Renzo Moises on 2023/12/4
Dear Robert,We appreciate your positive feedback about your recent stay. It's wonderful to hear that you found our hotel well-presented, in a good location, and with great staff.Thank you for choosing Lansbury Heritage Hotel. We look forward to hosting you again in the future.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spontaneous Night Away
My partner and I stayed at the Lansbury for a night away. First impressions were very good. Greeted at reception by an extremely welcoming and friendly member of staff. We were able to check into our room slightly earlier. The room was overall clean and tidy. The carpet was a little tired however generally pretty good. Loved how everything was controlled through the TV as well as buttons next to the bed. Loved the stairs leading to the bed on a second floor. The bed in my opinion was extremely soft and not overly comfortable however may suit others more. The air on on the top floor was extremely noisy during the night. Making a continuous filling / gurgling sound with water which was very frustrating during the night as the room did get quite warm, even in November. The breakfast in the morning was “ok”. For £15 a head, I thought this was quite steep for the quality. Some items of the full English being cold. Access to the nearly DLR station was extremely easy and convenient. Overall, I would stay here again and had an enjoyable stay.
Stayed 1 night in Nov 2023
Response from Renzo Moises on 2023/11/30
Dear Steve,Thank you for providing such a detailed review of your recent stay. We appreciate your positive remarks about the friendly staff, early check-in, and the cleanliness of the room. We're delighted you enjoyed the unique features like the stairs and TV controls.We apologize for the inconvenience you experienced with the noise from the air conditioning and the breakfast quality. Your feedback is valuable, and we will address these issues to enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Renzo MoisesFront DeskLansbury Heritage Hotel