Restaurant
Check availability

Reviews of Fraser Suites Queens Gate

4 out of 5
Fraser Suites Queens Gate
39B Queens Gate Gardens, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1060 reviews" "
Rating 8 - Good. 348 out of 1060 reviews" "
Rating 6 - Okay. 91 out of 1060 reviews" "
Rating 4 - Poor. 39 out of 1060 reviews" "
Rating 2 - Terrible. 18 out of 1060 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
This is probably my 3rd time staying at this property. So far, the location is one of the key factor for me - walkable to underground (Piccadilly Line, straight from Heathrow too), lots of f&b and supermarkets The rooms are usually spacious and what I like is that there is almost full kitchen facility My past stays, the rooms have always came equipped with a washer dryer which is great. Unfortunately I was told this time ‘only selected rooms’ Still a good stay but can see lots of wear and tear signs Also, somehow the internet connection did not seem To be working as smoothly as before. Staff were all very helpful with this. And overall, they are always friendly and ready to help I would still strongly recommend this property to friends and family!
Stayed 3 nights in Mar 2024
Response from Emma on 2024/4/27
Dear YvonneMany thanks for your feedback on your recent stay with us, I am glad that overall you enjoyed your visit and I hope we can welcome you back again in the near future. I am sorry to read you had difficulty with your internet connection on your most recent stay.Many thanks Emma

10/10 Excellent

Steve J

Liked: Cleanliness
Very nice room if just a little threadbare around the edges. Great location.
Stayed 6 nights in Apr 2024
Response from Emma on 2024/5/1
Dear SteveMany thanks for your feedback on your recent stay, I am glad that overall you enjoyed your visit.Many thanks Emma

10/10 Excellent

Jacquie

Liked: Cleanliness, property conditions & facilities
The Frasier Suites were welcoming and a pleasant place to stay.
Stayed 4 nights in Apr 2024
Response from Isabela on 2024/4/25
Dear guest,Thank you for taking the time to review your stay at Fraser Suites.We are delighted to see you have enjoyed your time with us and hope to welcome you back again soon.Kind regards,

2/10 Terrible

Tommy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We really wanted to like this property given its close location to the museums and metro. However, aside from the appliances being old and not working (in suite washer/dryer was broken, shower was clogged and flooding, downstairs dryers also all broken), the major issue we had was cleanliness. As I was sitting around late one night, there was a fist sized mouse running about that quickly scurried under the couch. I quickly sought help. Unfortunately, the front desk staff at night did not know what to do and after several requests for help, they finally offered to allow us to switch to another room. Not ideal in the middle of the night with mice running around, but better than sleeping with mice. After packing everything up and moving sleeping kids to the new room, we find that the new room has built in base heaters along the walls. The controls for the one in the bedroom was broken and was permanently set to high (the remaining ones in the sitting room were functional and could be turned off). After contacting the same night staff again multiple times, I finally had one staff member come up to the room to manually turn off the heater for us. Well, after adjusting it, the heater kept on going at full blast, but the staff then claimed that there was a 15 to 30 minute delay from adjusting the heater until when it shuts off. So I waited. It stayed on. The front desk then said they would get the day staff to work on it. They never did. We learned to sleep at 25 degrees Celsius
Stayed 5 nights in Mar 2024
Response from Isabela on 2024/4/15
Dear guest,Thank you for taking the time to review your stay at Fraser Suites.I am very sorry to see your stay with us has not been up to the standard we normally accustom our guests to and I would like to apologize for that.I can assure you your feedback has been passed on to our management team in order to improve our service.Thank you for staying with us and although you did not have the best time, hope to welcome you again, next time for a better experience.Kind regards,

10/10 Excellent

marianne

Liked: Cleanliness, property conditions & facilities
Me quede con mi esposo y dos hijos! Lo supuer recomiendo super comodo love it!
Stayed 4 nights in Mar 2024
Response from Isabela on 2024/4/4
Dear guest,Thank you for taking the time to review your stay at Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and hope to welcome you back again!Kind regards,

10/10 Excellent

Nikhil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Wonderful staff!
Stayed 1 night in Mar 2024
Response from Emma on 2024/3/24
Dear NikhilMany thanks for your review, I hope to welcome you back again soon.

10/10 Excellent

Laura Alejandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was always so polite and helpful, the hotel looked impeccable and it was so easy to move around and to return to the hotel. We had a wonderful time in London and we’ll definitely come back to this hotel again!
Stayed 5 nights in Mar 2024
Response from Emma on 2024/3/25
Dear LauraMany thanks for your feedback, I hope we can welcome you back again soon.

8/10 Good

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Emma on 2024/3/24
Dear JavierMany thanks for your feedback on your recent stay with us, I am glad that overall you enjoyed your visit and I hope we can welcome you back again in the near future.Many thanks Emma

8/10 Good

Kenneth

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This property is very nice and the rooms are nice as well. I had a good time , the staff was nice and very helpful. The only thing is they serve continental breakfast and I was under the impression that they serve a regular/ buffet breakfast.
Stayed 2 nights in Mar 2024
Response from Emma on 2024/3/18
Dear KennethMany thanks for your feedback, I am sorry that you were not informed only a continental breakfast was available.I do hope we can welcome you back again in the near future.Many thanks

6/10 Okay

Sarah

Traveled with family
This stay was average. We have tall people in our family so booked a king size bed with a pull out but room we got was a European queen (essentially a double bed size). We asked to move to king and they accommodated but it was below the first floor so there was a lot of walking around noises at night. Needed extra blankets which we got but they had discoloration on them. Also phone didn’t work to call front desk so we had to walk upstairs to ask for something. Air conditioner was impossible to figure out how to set. Morning breakfast was light meal including fruit, yogurt, cheese, pastries, cereal, meal cured meat, apple and orange juice, muffins, coffee and tea (no hot breakfast items). Short walking distance from underground to hotel, Kensington Palace and Natural History Museum are both within short walking distance which was a big plus.
Stayed 2 nights in Mar 2024
Response from Emma on 2024/3/16
Dear SarahMany thanks for your feedback on your recent stay with us, I am sorry to hear that we did not get the bed sizing correct and that breakfast was not to your expectation.I thank you for your constructive comments.I hope to welcome you back again in the future.Many thanksEmma

8/10 Good

Lavanya, South Orange

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Emma on 2024/3/16
Thank you for your rating on your recent stay with us.Many thanks Emma

10/10 Excellent

Krista

Liked: Cleanliness, amenities
The room was clean, comfortable, and well equipped in the little kitchen area. The neighbourhood is beautiful to walk around. My room was around street level and it was a bit noisy outside in the evening, but thankfully the noise died down and it was fine for sleeping.
Stayed 1 night in Mar 2024
Response from Emma on 2024/3/14
Dear KristaMany thanks for your feedback on your recent stay with us, I am glad that you enjoyed your visit and I hope we can welcome you back again soon.Many thanksEmma

10/10 Excellent

vonlin, south barrington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Appealing front door. Nice room and room size. Comfortable Bed. Well equipped kitchen. Bathroom is a bit cold.
Stayed 4 nights in Mar 2024
Response from General Manager on 2024/3/12
Dear VonlinThank you for your feedback on your recent stay with us, we are glad that you enjoyed your visit and hope we can welcome you back again in the near future.Many thanksEmma

10/10 Excellent

Tara, Washington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were incredibly helpful. The room was spacious and clean. Great for a family of 3-4. Very close to a tube stop.
Stayed 3 nights in Mar 2024
Response from Emma on 2024/3/6
Dear TaraThank you for your feedback on your recent stay with us, I am glad that you enjoyed your visit and I hope we can welcome you back again soon.Many thanks

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay and having a mini kitchen was very handy
Stayed 2 nights in Mar 2024
Response from Isabela on 2024/3/3
Dear guest,Thank you for taking the time to review your stay at Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon.Kind regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff were excellent.
Stayed 1 night in Mar 2024
Response from Isabela on 2024/3/3
Hello,Thank you for taking the time to review your stay your stay at Fraser Suites Hotel.We are very thankful for your feedback regarding our staff!Thank you for staying with us and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very communicative and welcoming. There was always someone at the front desk. The room was very clean and spacious. The kitchenette was very convenient as many hotels in the area do not carry a microwave. After leaving another hotel to check into this one, I found my experience quite pleasant. It felt like a well run apartment building rather than a hotel, also had all that one can expect from a well run hotel. The best thing about this hotel, is their helpful staff. I would return without hesitation.
Stayed 3 nights in Feb 2024
Response from Isabela on 2024/2/27
Dear Monique,Thank you for taking the time to review your stay at Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and so thankful for your lovely comments regarding our staff and the property overall.Thank you for staying with us and hope to welcome you back soon!Kind regards,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, staff and stay! 10/10
Stayed 4 nights in Feb 2024
Response from Isabela on 2024/2/25
Dear guest,Thank you for taking the time to review your stay at Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and so thankful for your lovely comments regarding our location, the staff and your overall time here.Thank you for staying with us and hope to welcome you back soon!Kind regards,

8/10 Good

Josephine

Traveled with family
Liked: Cleanliness
Maria is very helpful in giving directions to the Uber eats driver
Stayed 3 nights in Feb 2024
Response from Isabela on 2024/2/24
Dear guest,Thank you for taking the time to review your stay at Fraser Suites Hotel.We are very happy to see you have enjoyed your stay with us and thankful for your lovely comments regarding our colleague Maria.Thank you for staying with us and hope to welcome you back soon.Kind regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location just a few minutes walk from a tube station, shops, restaurants, pubs, the Natural History and V&A museums. Walk a wee bit further and you're in Harrods and the heart of Knightsbridge. Deluxe rooms have a great kitchenette with hob, micriwave, sink, kettle, toaster, fridge and washing machine. En suite is well appointed with large feature towel warmer / radiator that keeps room warm and welcoming - waterfall shower is fantastic. Reception staff pleasant and always keen to assist and provide guests with services and welcome visitor advice.
Stayed 4 nights in Feb 2024
Response from Isabela on 2024/2/21
Dear guest,Thank you for taking the time to review your stay at The Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and very thankful for your lovely comments regarding the apartment facilities and also our staff.Thank you for staying with us and hope to welcome you back again soon!Kind regards,

6/10 Okay

NATALIE

Traveled with family and small children
Liked: Cleanliness, amenities
The good: The hotel was in a great location near dining and a subway station. The hotel is showing a little wear but overall was in good condition and the rooms were large for London standards. The bad: we had no hot water (not even luke warm - it was ice cold) first day and the front desk offered no solution stating that the water heater runs out sometimes. Also, on the third night water began poring through our room ceiling flooding the room and soaking our belongings. We were given another room (that wasn’t as nice and smaller) and it was disappointing that no manager ever came to provide an explanation about what happened or even apologize for the inconvenience of having to pack up our belongings (many that were wet) and move at night with our two little kids. Even an offer of a free breakfast would have been enough to make it up to us but it felt like no one cared honestly.
Stayed 6 nights in Feb 2024
Response from Isabela on 2024/2/21
Dear guest,Thank you for taking the time to review your stay at The Fraser Suites Hotel.I am deeply sorry your stay with us was not up to the standards we normally accustom our guests to and I would like to apologize for that. Our team should have actioned your feedback straight away and make sure your stay is as comfortable as possible.We understand the importance of providing a comfortable environment for our guests and we truly regret any inconvenience caused. Once again, I deeply apologize for not being able to solve the problem efficiently and I can assure you your feedback has been passed on to our management team, in order to improve our service.Thank you for staying with us and although you did not have the best experience hope to welcome you again, next time, for a better stay.Kind regards,

6/10 Okay

deborah

Stayed 1 night in Jan 2024
Response from Isabela on 2024/3/20
Dear guest,Thank you for taking the time to review your stay at Fraser Suites Hotel. We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Perfect!
A wonderful welcome from the friendly and helpful reception staff. They made our stay for my wife’s birthday really special. Absolutely perfect, we hope to stay again. Thank you.
Stayed 2 nights in Jan 2024
Response from Isabela on 2024/2/5
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel. We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon.Kind regards,

10/10 Excellent

Alistair

Stayed 1 night in Jan 2024
Response from Isabela on 2024/3/20
Dear guest,Thank you for taking the time to review your stay at Fraser Suites Hotel. We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

8/10 Good

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Room could do with a freshen up and paint
Stayed 2 nights in Jan 2024
Response from Isabela on 2024/2/5
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel. We took note on your feedback regarding the overall condition of the property and we will make sure to pass it on to our management team.Hope to welcome you back again soon!Kind regards,

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fraser Suites is a very clean and well organized establishment. Staff is very friendly and welcoming. The rooms are clean and well equipped. Definitely staying here every time I come to London.
Response from Isabela on 2024/1/27
Dear Leslie,Thank you for taking the time to review your stay at the Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Had a wonderful time
Fantastic room, service and amenities. Food and tube station nearby. Knowledgeable staff.
Stayed 14 nights in Jan 2024
Response from Isabela on 2024/1/27
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Spacious centrally located apartment
The apartment is easy to get to, staff are friendly and helpful, and smooth checkin and check out process. Room amenities are modern as you would expect, although condition of rooms, flooring and some kitchen equipment would need updating. Plenty of space for a family of 4 with sofa bed. Location is central to many attractions, within 5 minutes walk to Gloucester RD tube, and lots of restaurants close by. Highly recommended for stay in London with young family.
Stayed 4 nights in Jan 2024
Response from Isabela on 2024/1/27
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel.We are delighted to see that overall you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

10/10 Excellent

VALERIE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very comfortable and felt luxurious with occitane product. Highly recommend.
Stayed 3 nights in Dec 2023
Response from Isabela on 2024/1/27
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would definitely stay again the only change I would make is that I would call ahead and ask not to be booked in LB. It's the basement of the hotel would have definitely preferred a room with a balcony.
Stayed 6 nights in Oct 2023
Response from Isabela on 2023/12/20
Dear guest,Thank you for reviewing your stay at The Fraser Suites Hotel.We are delighted you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Warren

Stayed 3 nights in Dec 2023
Response from Isabela on 2024/1/27
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Khaled

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Isabela on 2023/12/20
Dear guest,Thank you for reviewing your stay at The Fraser Suites Hotel.We are delighted you have enjoyed your stay with us and hope to welcome you back again soon!Kind regards,

8/10 Good

Daphne

Traveled with family
Liked: Cleanliness, amenities
I stayed three weeks at this property. The last week we had some issues with the alarms becoming activated in different days in the evening and some water coming thru the ceiling in reception area. These are some issues that need to be looked after. On the other hand, the people at reception were attentive and cooperative. Maria was a star who proved very useful and did her best to accommodate our needs.
Stayed 8 nights in Nov 2023
Response from Isabela on 2023/12/6
Dear Daphne,Thank you for taking the time to review your stay with us. We are delighted to see that overall you have enjoyed your time here and so sorry for the maintenance issues you have encountered. I can assure you your feedback has been passed on to our management team, in order for such issue no to repeat.Thank you for staying with us and hope to welcome you back again soon, for a better experience.Kind regards,

10/10 Excellent

Daphne

Stayed 7 nights in Nov 2023
Response from Isabela on 2023/12/20
Dear guest,Thank you for taking the time to review your stay at The Fraser Suites Hotel.We are delighted you have enjoyed your stay with us and hope to welcome you back again soon!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Isabela on 2023/11/20
Dear guest,Thank you for taking the time to review your stay with us. We are delighted to see that overall you have enjoyed your time at our hotel and hope to welcome you back again soon!Kind regards,

8/10 Good

Atul

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Isabela on 2023/11/20
Dear guest,Thank you for taking the time to review your stay with us. We are delighted to see that overall you have enjoyed your time at our hotel and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Bridget

Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2023
Response from Isabela on 2023/11/13
Dear guest,Thank you for taking the time to review your stay with us. We are delighted you have enjoyed your time here and hope to welcome you again soon.Kind regards,

10/10 Excellent

Daphne

Traveled with family
Liked: Property conditions & facilities
I liked my stay so much that I extended it. Love the gym downstairs and the ability to wash my clothes.
Stayed 7 nights in Nov 2023
Response from Isabela on 2023/11/11
Dear guest,Thank you for taking the time to review your stay with us. We are delighted you are enjoying your time at our property and if there is anything we can assist you with throughout the remaining days with us, please let us know.Kind regards,

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness
Excellent front desk help and kindness. We are regular visitors to the area and Frazier suites always first choice.
Stayed 4 nights in Oct 2023
Response from Isabela on 2023/11/10
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel.We are delighted you have enjoyed your stay with us and very thankful for your kind words.Thank you for staying with us and hope to welcome you back again soon.Kind regards,

10/10 Excellent

Fahmee

Stayed 6 nights in Nov 2023
Response from Isabela on 2023/11/9
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel. We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon.Kind regards,

8/10 Good

Khanh

Traveled with group
Liked: Cleanliness, room comfort
Smaller room than the pictures on its website
We , 2 adults, stayed there for 2 weeks Close to the subway. Close to two museums, close to a bustling area of South Kensington
Stayed 3 nights in Oct 2023
Response from Isabela on 2023/10/28
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel. I am happy to see that overall you have enjoyed your stay with us. Our hotel includes a variety of apartments and we can always accommodate you in a bigger apartment than before, just let our colleagues know and we will gladly assist you.Thank you for staying with us and hope to welcome you back again soon.Kind regards,

10/10 Excellent

London

Traveled with family
Liked: Cleanliness
Excellent hotel in South Kensington. Close to everything.
Stayed 3 nights in Oct 2023
Response from Isabela on 2023/10/19
Dear guest,Thank you for taking the time to review your stay with us. We are very happy to see that you have enjoyed your time here and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Gerald T

Traveled with family
Nice neighborhood close to tube
Stayed 5 nights in Oct 2023
Response from Isabela on 2023/10/11
Hello,Thank you for taking the time to review your stay at The Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and hope to welcome you back again soon.Kind regards,

8/10 Good

Tarjei

Liked: Cleanliness, room comfort
The room was spacious and clean. Very central
Stayed 1 night in Oct 2023
Response from Isabela on 2023/10/9
Dear Tarjei,Thank you for taking the time to review your stay with us! We are delighted to see you have enjoyed your time here and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Mariacristina

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Functional and clean
Stayed 6 nights in Oct 2023
Response from Isabela on 2023/10/9
Dear Maria,Thank you for taking the time to review your stay with us! We are delighted to see you have enjoyed your time here and hope to welcome you back again soon!Kind regards,

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room. Great location close to many sights. Kitchenette and washer were nice additions to the room.
Stayed 5 nights in Sep 2023
Response from Isabela on 2023/10/4
Dear Melissa,Thank you for taking the time to review your stay at The Fraser Suites Hotel.We are delighted to see you have enjoyed your stay with us and that you found the apartment to be comfortable and appreciated our facilities. We are happy to see that you also found our location to be convenient.Thank you for staying with us and hope to welcome you back again soon.Kind regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023
Response from Isabela on 2023/10/5
Dear guest,Thank you for taking the time to review your stay at the Fraser Suites Hotel. I am very sorry to see that your stay with us was not up to the standard we accustom our guest to. If you would like to give us more details, you can always get in contact with us and we will gladly assist you.Kind regards,

10/10 Excellent

John

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A lovely room with all a traveller would need
Stayed 1 night in Sep 2023
Response from Isabela on 2023/10/4
Dear John,Thank you for taking the time to review your stay at The Fraser Suites Hotel.We are delighted to see you enjoyed your time with us and that you found our apartment to be lovely.Thank you for staying with us and hope to welcome you back again soon.Kind regards,

8/10 Good

Sandra

Stayed 1 night in Sep 2023
Response from Isabela on 2023/10/4
Dear Sandra,Thank you for taking the time to review your stay at The Fraser Suites Hotel.We are delighted to see that overall you have enjoyed your stay with us and hope to welcome you again soon.Kind regards,

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location near tube and bus stations, grocery stores, Kensington Gardens, Royal Albert Hall and Museums
Stayed 9 nights in Sep 2023
Response from William on 2023/9/25
Dear MarinaThank you so much for your 5-star review! We are so glad to hear that you enjoyed your stay with us and found our location to be convenient. We appreciate your feedback .Thank you Kind Regards