Lunch and dinner served, Mediterranean cuisine

Reviews of Ember Locke Kensington

4 out of 5
Ember Locke Kensington
202-220 Cromwell Road, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 175 out of 255 reviews" "
Rating 8 - Good. 53 out of 255 reviews" "
Rating 6 - Okay. 18 out of 255 reviews" "
Rating 4 - Poor. 7 out of 255 reviews" "
Rating 2 - Terrible. 2 out of 255 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elyse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning!! The staff were so friendly and helpful xx
Stayed 1 night in May 2024

10/10 Excellent

RODNEY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to anyone
Stayed 8 nights in May 2024

8/10 Good

Mary Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Josh on 2024/5/25
Hey Mary, Thanks for showing us some love! We hope to welcome you back soon. Kindly, Josh & Your Ember Team

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The somewhat funky vibe probably isn't for everyone but the staff were exceptionally friendly and helpful, and the location is very convenient.
Stayed 7 nights in May 2024
Response from Your Ember Team on 2024/5/22
Hey Jim, Thank you for your feedback! We're delighted to hear that you found our staff exceptionally friendly and helpful, and that you appreciated our convenient location. We understand that our unique vibe may not be to everyone's taste, but we strive to create a welcoming atmosphere for all our guests. Your comments are valuable to us, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great decor and the staff couldn’t be nicer! Appreciate that it’s also eco friendly.
Stayed 3 nights in May 2024
Response from Josh on 2024/5/21
Hey Ann, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our decor and that our staff made your stay memorable. We're committed to being eco-friendly, and we're glad you appreciate our efforts in that regard. We hope to welcome you back soon for another wonderful experience!Kindly, Josh & Your Ember Team

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Stayed 8 nights in May 2024
Response from Ember Team on 2024/5/18
Thanks for the 4/5!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ember Team on 2024/5/18
Thanks for the 5/5!

10/10 Excellent

Jenna M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!! Great staff, excellent cafe, outdoor garden, amenities with the kitchen, laundry and gym were perfect. Best location near public transport and easily walkable! Couldn’t possibly say anything better about this spot. I will definitely return. Local food make sure to checkout Earls Court Tavern to see a football match and pint as well as shimmy’s for curly fries and sandwich or burger, and Gorgios Puzza for light brick oven pizza and they even have a cat!!!
Stayed 7 nights in May 2024
Response from Ember Hosts on 2024/5/15
Hey Jenna M,Thank you for the fantastic review! We're thrilled to hear that you had such a wonderful experience with us.It's great to know that you found our staff excellent and enjoyed our cafe, outdoor garden, and amenities. We're also glad to hear that our location near public transport suited you well.Your recommendations for local spots sound fantastic! We'll be sure to check them out ourselves.We can't wait to welcome you back for another memorable stay!Kindly, Your Ember Team

10/10 Excellent

Christine

Traveled with partner
This is an interesting hotel probably designed for young hipsters but as an older person I liked the buzz and the safe are so helpful. Arm area lovely spot to sit at end of day. Good transport options only steps away. Also great dining options for all budgets. Would highly recommend the hotel and local area.
Stayed 2 nights in May 2024
Response from Your Ember Team on 2024/5/14
Hey Christine, We're thrilled to hear that you enjoyed your stay with us, and we appreciate your kind words about our hotel. It's wonderful to know that you found our atmosphere inviting, despite our hip design. We're glad that you found our lobby area to be a comfortable spot to unwind and that our location was convenient for exploring the area.We're also pleased that you appreciated our diverse dining options and the accessibility of transportation nearby. Thank you for your recommendation—we hope to welcome you back soon!Warm regards,

10/10 Excellent

jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this hotel! Great design and attention to details. Easy walk to the tube. Staff is lovely! Would stay here again in a heartbeat!
Stayed 7 nights in May 2024
Response from Your Ember Team on 2024/5/14
Hey Jennifer, Thank you so much for your glowing review! We're thrilled to hear that you loved your stay with us. It's wonderful to know that you appreciated our hotel's design and attention to detail, as well as our convenient location near the tube. Our team works hard to provide excellent service, and we're delighted to hear that you found them lovely. We can't wait to welcome you back for another amazing stay!

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing - and the staff went above and beyond for our stay. We got in early and showed up before our check in time and helped work through this as super professionals. The lobby and sitting area odd beautiful and the hotel rooms are decent size. Super easy to walk to the bus/train station/store. Our family loved it!
Stayed 6 nights in May 2024
Response from Your Ember Team on 2024/5/14
Hey Timothy, Thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience with us. Our team is dedicated to providing exceptional service, and we're delighted to hear that they went above and beyond to accommodate your early arrival. It's great to know that you enjoyed our beautiful lobby and sitting area, as well as our convenient location. We can't wait to welcome you and your family back for another wonderful stay!

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Your Ember Team on 2024/5/14
Thanks for the 5/5 Li!

10/10 Excellent

Michael, TOLEDO

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very cool design/decor, and most especially awesome staff-welcoming, warm, accommodating-all round spectacular!
Stayed 1 night in May 2024
Response from Josh & Your Ember Team on 2024/5/14
Thanks for the 10/10 Michael! From our ideal location to our awesome staff, we're glad you got to experience what we're all about!Come back soon, we miss you already!

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant, second room was sufficient however no kitchen or microwave, but we managed to make the best of the room. Next time we shall see about pre booking a room before we return. Room 405 was not exactly what we had in mind for the price we paid for 6 days.
Stayed 6 nights in Apr 2024
Response from Josh on 2024/5/7
Hey Steven,Thanks for sharing your experience! We're glad you made the best of your stay, despite the room not meeting all your needs. Your suggestion to pre-book is noted for next time!Looking forward to welcoming you back soon!Kindly, Josh & Your Ember Team

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Your Ember Team on 2024/5/7
Thanks for the 5/5 Kathy!

10/10 Excellent

Hailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Ember Locke were wonderful. Michael at guest services and Lucinda at the bar were extremely friendly and helpful. They made us feel very at home from the start. The hotel is beautiful and the rooms are very well designed aesthetically and functionally. We hope to come back again soon!
Stayed 8 nights in Apr 2024
Response from Your Ember Team on 2024/5/3
Hey Hailey, Thank you for your glowing review! We're thrilled to hear that Michael and Lucinda provided you with exceptional service during your stay at Ember Locke. We'll be sure to pass on your kind words to them. It's wonderful to know that you felt at home from the moment you arrived.We're delighted that you appreciated the beauty of our hotel and the thoughtful design of our rooms. We can't wait to welcome you back for another fantastic stay in the near future!

10/10 Excellent

Brooke

Stayed 1 night in Apr 2024
Response from Your Ember Team on 2024/5/22
Hey Brooke, Thanks for your 5/5 review!We hope to see you again soon.

10/10 Excellent

michael, Fredericksburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
artistically decorated, cool vibes, friendly, helpful staff. many relaxing places to sit, with a an eclectic music playlist in the background. There’s a coffee shop, bar and restaurant on premsis. Will definitely stay here again. subway approximately 3 short blocks with a variety of ethnic restaurants
Stayed 5 nights in Apr 2024
Response from Your Ember Locke Team on 2024/5/3
Hey Michael,Thank you for your fantastic review! We're thrilled you enjoyed our artistically decorated space, cool vibes, and the friendliness of our staff. We're glad you found our various seating areas relaxing and enjoyed the eclectic music playlist. It's great to hear you appreciated our coffee shop, bar, and restaurant offerings. We look forward to hosting you again on your next visit, and we're pleased our location near the subway and restaurant recommendations was convenient for you.

10/10 Excellent

hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay, the room was lovely and spacious and very quiet considering it was near a main road. The staff were lovely and very helpful.
Stayed 3 nights in Apr 2024
Response from Your Ember Team on 2024/5/3
Hey Hannah, Thank you for your lovely review! We're delighted to hear that you enjoyed your stay with us and found your room to be spacious and quiet despite its proximity to a main road. We're pleased that our staff provided you with excellent service and assistance throughout your stay. It was a pleasure to host you, and we hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Celina

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is a work of art and absolutely beautiful and vibrant and fun. However the staff weren’t overly helpful, our safe didn’t work for the full 5 nights we stayed despite asking to have it fixed and being told several times it would be, the maintenance guy came and looked at it once said he would be back and never returned. We let the staff know and nothing changed. Our shower water wasn’t draining and the same maintenance guy came up and merely took off the metal piece of the top then left. Clearly hair was clogged but that wasn’t fixed either. We felt like for the price of the hotel the service should have been a lot better, at least responding to concerns and requests in a timely manner. Additionally there was an odd mildew smell in the room and halls. The common areas were always packed with visitors of the cafe and we could never enjoy those amenities as guests as locals were always using the seating areas to work and have events. Overall disappointed and wouldn’t come back at this point, unfortunate because of how beautiful it looked.
Stayed 1 night in Mar 2024
Response from Josh on 2024/5/3
Hi Celina, Thank you for sharing your experience with us. We're thrilled you enjoyed the beauty of our property but deeply regret the service lapses you encountered. We're sorry for the inconvenience with the safe and shower, and we'll address these promptly. Your feedback on the mildew smell and crowded areas is noted, and we're taking steps to ensure a better experience for all guests. We hope for the chance to welcome you back and provide the exceptional service you deserve.Kindly, Josh & Your Ember Team

10/10 Excellent

Tiana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with unique details in every inch of the hotel. Rooms were nice and clean. Hotel staff was wonderful and accommodating. Close walk to tube and pubs set in an old upscale neighborhood.
Stayed 2 nights in Apr 2024
Response from Josh & Your Ember Team on 2024/5/3
Hey Tiana, Thank you for your glowing review! We're thrilled you enjoyed the unique details of our hotel, the cleanliness of our rooms, and the wonderful service from our staff. It's fantastic to hear you found our location convenient for exploring the nearby tube and pubs in our charming neighborhood. We look forward to welcoming you back soon!

10/10 Excellent

Johanna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in Kensington for 10 days for work and research. It was a lovely stay and I’m grateful to the team at Ember Loch for for being so hospitable with a beverage of choice at the end of the day, answering questions about local happenings, or helping to print last-minute documents for meetings. This is a very convenient place for work related travel. It is eclectic and low-key, but the staff really shine and are extremely accommodating.
Stayed 5 nights in Apr 2024
Response from Josh & Your Ember Team on 2024/5/3
Hey Johanna, Thank you for your glowing review! We're thrilled you enjoyed your stay at Ember Locke and found our team accommodating. Your kind words mean a lot to us, and we're pleased you found our location convenient for work-related travel. We look forward to welcoming you back soon!

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Ember Locke, it was gorgeously decorated, and the staff were lovely. We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Josh on 2024/4/28
Hey Nina, Thank you for your lovely review! We're thrilled you enjoyed our gorgeous decor and found our staff delightful. We can't wait to welcome you back for another wonderful stay at Ember Locke!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with well-appointed furnishings. Cafe was comfortable and served high quality pastries and coffees. Staff were very pleasant and welcoming
Stayed 1 night in Apr 2024
Response from Josh on 2024/4/27
Hey Connie, Thank you for your kind review! We're delighted to hear that you found our hotel charming and enjoyed our well-appointed furnishings. It's wonderful to know that you had a comfortable experience at our cafe and appreciated the high-quality pastries and coffees. Our staff strives to provide a warm and welcoming atmosphere, and we're pleased that you found them pleasant. We look forward to welcoming you back soon!Kindly, Josh & Your Ember Team x

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Good location. Lovely room with great amenities. Will definitely stay again. 5*.
Stayed 6 nights in Apr 2024
Response from Josh on 2024/4/26
Hey Angela, We're thrilled to receive your feedback! It's fantastic to hear that you had such a positive experience with our excellent staff, enjoyed the convenient location, and appreciated the amenities in your lovely room. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Kindly, Josh & Your Ember Team

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay
Stayed 2 nights in Nov 2023
Response from Josh & Your Ember Team on 2024/4/26
Hey Sarah, Thanks for the kind words, we think you're fabulous too. Come back soon, we miss you already!

10/10 Excellent

Ckeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Your Ember Team x on 2024/4/26
Thanks for the 5/5 Ckeli, we hope to see you again soon!

8/10 Good

Rouzbeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute boutique hotel and a cozy lobby.
Stayed 1 night in Apr 2024
Response from Josh & Your Ember Team on 2024/4/26
Hey Rouzbeh, We're delighted to hear that you enjoyed our boutique hotel and cosy lobby! Thank you for your kind words, and we hope to welcome you back soon for another cosy stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. It was exactly what i was looking for. Great location with easy access to the underground but without being in the center of everything. The rooms were lovely, functional and well thought out. The restaurant is beautiful and the food i had there was great!
Stayed 4 nights in Apr 2024
Response from Josh on 2024/4/26
Hey Michelle, We're thrilled to hear that you loved your stay with us! It's wonderful to know that we met your expectations perfectly. We're glad you appreciated our convenient location and thoughtfully designed rooms. It's fantastic to hear that you enjoyed dining at our restaurant and found the food great. Thank you for choosing us, and we can't wait to welcome you back for another fantastic experience!Kindly, Josh & Your Ember Team x

10/10 Excellent

Jillian

Stayed 8 nights in Apr 2024
Response from Your Ember Team on 2024/5/14
Hey Jillian, Thank for thr 5/5!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Really well designed and comfortable hotel
Stayed 1 night in Apr 2024
Response from Josh & The Ember Team on 2024/4/14
Hey Sharon, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel well-designed and comfortable. We strive to provide our guests with a memorable stay, and it's wonderful to know that we hit the mark for you. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

IRENA, Stockton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the coffee shop and food options.
Stayed 8 nights in Apr 2024
Response from Josh & The Ember Team on 2024/4/14
Hey Irena, Thanks for showing us some love! From our awesome location to our in-house coffee shop and restaurant, we're glad you enjoyed it all. Don't be a stranger, come back soon!

10/10 Excellent

Tobi's

Stayed 3 nights in Mar 2024
Response from Your Ember Team on 2024/5/3
Hey Tobi, Thanks for the 5/5! We can't wait to see you soon!

10/10 Excellent

Laura, Caldwell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Ember Locke, wonderful location, atmosphere , staff and comfortable room.
Stayed 7 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Laura, Thank you for your wonderful feedback! We're thrilled to hear that you had an enjoyable stay at Ember Locke and that our location, atmosphere, staff, and room contributed to your positive experience. Ensuring our guests have a memorable stay is our utmost priority, and we're delighted to have succeeded in providing you with a pleasant experience. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Thanks for the 5/5 Andrew, we hope to welcome you back soon!

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 7 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Thanks for thr 5/5 Kate, we hope to welcome you back soon!

10/10 Excellent

Colin

Traveled with partner
Friendly and helpful staff, great location for getting around and nice place. The room size was adequate but well laid out so was very comfortable and functional. Bed was comfortable with a nice seating area and good facilities. Perfect for our weekend break and definitely recommended.
Stayed 2 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Colin, Thank you for your glowing review! We're delighted to hear that you found our staff friendly and helpful, and that our location was convenient for your needs. It's fantastic to know that you enjoyed your stay and found the room size adequate, comfortable, and functional. We're glad you appreciated the comfortable bed, seating area, and facilities provided. We're thrilled to have been a part of making your weekend break perfect, and we truly appreciate your recommendation. We look forward to welcoming you back again in the future!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service are excellent here Close to public transport
Stayed 7 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Sara,Thank you for your positive feedback! We're delighted to hear that you found our staff and service excellent. Additionally, we're glad that our proximity to public transport added convenience to your stay. We look forward to welcoming you back in the future for another excellent experience!

10/10 Excellent

Thomas

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Easy access to subway station. Too bad the courtyard was closed for renovation during our stay though. Wonderful, helpful, enthusiastic staff.
Stayed 3 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Thomas, Thank you for your feedback! We're glad to hear that you appreciated our great location and easy access to the subway station. We apologise for any inconvenience caused by the closure of the courtyard for renovation during your stay. However, we're thrilled that our staff made a positive impression with their wonderful, helpful, and enthusiastic service. We hope to have the opportunity to welcome you back in the future, and we're confident that your next stay will be even more enjoyable.

8/10 Good

EVA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service.
Stayed 2 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Eva,Thanks for showing us some love, we're glad you enjoyed our location and great service. We can't wait to welcome you back soon!

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel features trendy design and fun decor. We loved the duplex, with two bathrooms. Washing machine also present in the room. No complaints!
Stayed 4 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Elizabeth, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our trendy design and fun decor. It's great to know that you appreciated the duplex layout with two bathrooms and the added convenience of a washing machine in the room. We're delighted that your stay met your expectations, and we look forward to welcoming you back for another enjoyable experience in the future!

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Michael was especially helpful!
Stayed 6 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Ashley, Thank you for your kind words! We're delighted to hear that you enjoyed our great location and found our staff friendly, especially Michael, who was particularly helpful during your stay. We'll be sure to pass on your compliments to him. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Roxanne, Thanks for the 5/5!We hope to welcome you back soon!

8/10 Good

Hayley

Liked: Cleanliness, amenities, property conditions & facilities
Overall, this was a nice hotel to stay at. Take note if you're looking for somewhere quiet this is not your place. As soon as I arrived, I was met with an entire lobby full of people. There is a coffee shop and a hotel downstairs that's open to the public and always constantly busy. I went downstairs to try to get coffee and there was a line of 15 people. With that said the room was nice and the staff was OK. Overall, it was a nice property and very cute. I just wish I would've known about all the people. if you like, having a really busy hotel and all the energy, then this would be the perfect place for you. I just like my hotels quiet.
Stayed 4 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Hayley, Thank you for sharing your experience with us! We're glad to hear that you found our hotel nice and cute, and that you enjoyed the room and found the staff satisfactory. We appreciate your feedback regarding the bustling atmosphere and understand that it may not be suitable for those seeking a quiet stay. We'll take this into consideration for future improvements. If you prefer a quieter environment, we'd be happy to recommend some alternative options for your next visit. We hope to have the opportunity to welcome you back and provide a more tailored experience to your preferences.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully decorated, the room was comfortable and I loved having a kitchenette. It would have been nice to have better coffee options, ie, a coffee maker in the room. The coffee bar downstairs is good, but the expense adds up day after day and I like to have morning coffee without having to leave my room. It would have been nice if there weren't so many people on laptops in the lobby and garden. There are obviously a lot of people not staying in the hotel that enjoy the atmosphere, but as a hotel guest, I couldn't find a place to sit down there to enjoy it.
Stayed 7 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Jennifer, Thank you for your feedback! We're glad you enjoyed our beautifully decorated hotel and comfortable room with a kitchenette. We apologise for the inconvenience regarding coffee options and seating availability in the lobby and garden. Your comments are noted, and we'll explore solutions to improve these aspects for our guests. We appreciate your valuable feedback and hope to welcome you back for a more enjoyable stay in the future.

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet. I liked the kitchenette. It was close to the Earl's Court station. However, it was not in walking distance to some of the historical sites.
Stayed 5 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Paul, Thank you for your feedback! We're pleased to hear that you found your room to be very quiet and enjoyed the convenience of the kitchenette. Our proximity to Earl's Court station is indeed convenient for transportation. We understand that the distance to historical sites may be a consideration for some guests, and we appreciate your feedback on this aspect. Should you choose to stay with us again, we'd be happy to provide recommendations for exploring the historical sites and assist with transportation options.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had as a very enjoyable experience and would stay here again.
Stayed 2 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Andrew, Thank you for sharing your experience with us! We're thrilled to hear that you had a very enjoyable stay and that you would choose to stay with us again. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful experience in the future!

10/10 Excellent

Jennifer, Memphis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel and the perfect location in Kensington. It is one block from a tube station and very close to lots of eating options. Very clean and the rooms are quirky and beautiful.
Stayed 2 nights in Mar 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Jennifer, Thank you for your fantastic review! We're delighted to hear that you had a wonderful experience at our hotel and enjoyed our perfect location in Kensington. It's great to know that our proximity to the tube station and dining options added convenience to your stay. We take pride in maintaining a clean environment and providing quirky, beautiful rooms for our guests. We appreciate your kind words and hope to welcome you back soon for another memorable stay!

10/10 Excellent

Justin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel. Beautifully situated and amazing staff! Great cafe and bar.
Stayed 1 night in Feb 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Justin, Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience at our hotel. It's fantastic to know that you enjoyed our beautiful location, excellent staff, and our great cafe and bar. We appreciate your kind words and look forward to welcoming you back for another fantastic stay!

6/10 Okay

Tanya

Stayed 7 nights in Feb 2024
Response from Josh & The Ember Team on 2024/4/10
Hey Tanya, Thanks for sharing your experience with us, I've contacted you directly as we'd love to know more about your stay and see if we can make any improvements. Appreciate it again Tanya and hope to hear from you soon.