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Reviews of DoubleTree by Hilton Hotel London - Hyde Park

4 out of 5
DoubleTree by Hilton Hotel London - Hyde Park
150 Bayswater Road, London, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 415 out of 1001 reviews" "
Rating 8 - Good. 369 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nydia

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Benny Luitjens, General Manager on 2024/4/22
Dear Nydia,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, wouldn’t use again
Stayed 1 night in Mar 2024
Response from Benny Luitjens, General Manager on 2024/3/15
Dear Natalie,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 1. I would like learn what you found dirty during your time with us and make it right it with you. Would you be willing to contact me directly via email or phone?I am looking forward to your reply.With kind regards,

6/10 Okay

Maribeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property was nice but I will say that the room I stayed in with my partner was very small for the week. The bathroom was also very small and compact. The shower door has no sliding door to close, so water can spill onto the bathroom floor and if you’re tall, this shower is not the best for tall people. Other than that it is convenient and located to all transport.
Stayed 7 nights in Feb 2024
Response from Benny Luitjens, General Manager on 2024/3/8
Dear Maribeth,Thank you for reviewing your stay with us, we are pleased to read that most of our services and facilities have met your approval. Please be assured that we will take your valued feedback regarding our bathrooms into consideration for future improvements.We hope to welcome you back again soon.With kind regards,

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Benny Luitjens, General Manager on 2024/2/19
Dear Fiona,Thank you very much for reviewing your stay with us and awarding us a 4.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay here and will certainly be back!!! The staff are very friendly and helpful and welcome you with cookies. Enjoyed my sleep on a comfy bed. Great one night.
Stayed 1 night in Feb 2024
Response from Benny Luitjens, General Manager on 2024/2/12
Dear Sandra,Thank you very much for your wonderful review!We are happy to read that you have enjoyed your stay with us and hope to welcome you back again soon.With kind regards,

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 2 nights in Feb 2024
Response from Benny Luitjens, General Manager on 2024/2/9
Dear Alfredo,Thank you very much for awarding us a five!With kind regards,

6/10 Okay

Louise

Liked: Cleanliness
The plumbing is quite noisy and the thermostat is more decorative than functional. The nearness of the park and Notting Hill are the real pluses along with the two tube stations nearby. It’s okay.
Stayed 5 nights in Feb 2024
Response from Benny Luitjens, General Manager on 2024/2/8
Dear Louise,Thank you for reviewing your stay with us, I am happy to read that most of our services and facilities have met your approval. I am sorry to read about the difficulties experienced with the plumbing in your room and the thermostat. Please be assured that our maintenance team will review the issue and resolve them for future guests.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Katherine

Stayed 2 nights in Feb 2024
Response from Benny Luitjens, General Manager on 2024/3/21
Dear Katherine,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

2/10 Terrible

Shari

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book
The service was not friendly. The staff were not honest. The room smelled moldy.
Stayed 2 nights in Jan 2024
Response from Benny Luitjens, General Manager on 2024/1/30
Dear Shari,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your time in our hotel. On behalf of my entire team I would like to apologize for the inconvenience experienced.Although your stay wasn't perfect, I do hope we may welcome you back again soon.With kind regards,

6/10 Okay

Kay, Salem

Traveled with group
Liked: Staff & service
We found the room cramped, dark and depressing. We moved to another nearby hotel after one night. Breakfast buffet was okay.
Stayed 4 nights in Jan 2024
Response from Benny Luitjens, General Manager on 2024/1/22
Dear Kay,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy the decor of our rooms. Please note that wel will have a soft refurbishment this year to brighten up the colour scheme in our rooms.With kind kind regards

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem and the staff are great
Nothing to fancy but everything works, what makes this a great hotel are the staff, all really attentive, nice and also great fun.
Stayed 2 nights in Jan 2024
Response from Benny Luitjens, General Manager on 2024/1/22
Dear Chris,Thank you very much for your wonderful review! Me and my team are happy to read that you enjoyed our hospitality.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely return again
Lovely place, lovely staff, room was amazing. Cookies were delicious! Will definitely be back!
Stayed 2 nights in Jan 2024
Response from Benny Luitjens, General Manager on 2024/1/15
Dear Claire,Thank you very much for awarding us a 10. We are happy that you enjoyed our hospitality and of course our Doubletree Cookies!With kind regards,

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Benny Luitjens, General Manager on 2024/1/9
Dear Caitlin,Thank you very much for awarding us a 10!With kind regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad experience
Really disappointed 3 Bugs found inside room Noisy during our stay when someone collect rubbish in carpark
Stayed 1 night in Jan 2024
Response from Benny Luitjens, General Manager on 2024/1/4
Dear Guest,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience in our hotel. For the inconvenience experienced, I would like to apologize on behalf of my entire team.Although your stay wasn't perfect, I do hope we may welcome you back again soon.With kind regards,

10/10 Excellent

Elgene

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay!
Great location and restaurants within walking distance. Room was not ready at normal checkin time. Hotel restaurant was okay but very limited. I had no issues with my reservation or requests. I definitely would stay here again.
Stayed 2 nights in Dec 2023
Response from Benny Luitjens, General Manager on 2023/12/28
Dear Elgene,Thank you very much for your wonderful review about your experience with us, we are delighted to read that you have awarded your stay with a 10!We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from Benny Luitjens, General Manager on 2023/12/28
Dear Steve,Thank you very much for awarding us a 5!With kind regards,

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Benny Luitjens, General Manager on 2023/12/27
Dear Scott,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 1.On behalf of my entire team I would like to apologize for any inconvenience experienced during your your time with us.With kind regards,

10/10 Excellent

Tai Rui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fantastic staff. Quiet, modern, and well priced for Stoke on Trent. Incredibly close to the pottery museum as well as the Emma Bridge Water Factory.
Stayed 5 nights in Nov 2023
Response from Benny Luitjens, General Manager on 2023/12/27
Dear Tai Rui,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Bo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 6 nights in Dec 2023
Response from Benny Luitjens, General Manager on 2023/12/20
Dear Bo,Thank you very much for awarding us a 5! We are happy to read that you enjoyed our superb location.We hope to welcome you back again soon.With kind regards,

8/10 Good

Garry

Stayed 1 night in Dec 2023
Response from Benny Luitjens, General Manager on 2023/12/20
Dear Garry,Thank you very much for awarding us an 8!With kind regards,

10/10 Excellent

Douglas W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/12/18
Dear Douglas,Thank you very much for awarding us a 10!With kind regards,

6/10 Okay

Richard

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Benny Luitjens, General Manager on 2023/12/5
Dear Richard,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 6. For any inconvenience experienced, I would like to apologize on behalf of my entire team.With kind regards,

8/10 Good

Dariusz

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Benny Luitjens, General Manager on 2023/12/20
Dear Dariusz,Thank you very much for awarding us a 4!With kind regards,

8/10 Good

jocelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice but uncomfortably small, very tight to get around in with very limited space to open luggage etc.
Stayed 2 nights in Nov 2023
Response from Benny Luitjens, General Manager on 2023/11/29
Dear Jocelyn,Thank you very much for awarding us a 4! We are happy to read that you enjoyed most of our services and facilities.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close to shopping areas and the park. Staff were great!
Stayed 2 nights in Nov 2023
Response from Benny Luitjens, General Manager on 2023/11/29
Dear Eileen,Thank you very much for your kind review, we are happy to read that you enjoyed our hospitality and superb location.We hope to welcome you back again soon.With kind regards,

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay
Super location. Not as luxurious as expected. Limited staff numbers who work hard.
Stayed 5 nights in Nov 2023
Response from Benny Luitjens, General Manager on 2023/11/21
Dear Catherine,Thank you very much for awarding us an 8 and mentioning our wonderful team members.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable rooms
Great location, close to Kensington Gardens. Nice size room and bathroom. Cute dining area.
Stayed 1 night in Nov 2023
Response from Benny Luitjens, General Manager on 2023/11/21
Dear Stefanie,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

6/10 Okay

Lauren

Business traveler
Disliked: Staff & service, room comfort
Average, but good location
It was ok. Long queue at check-in, with just one person on the desk. Rooms are tiny. Fine for one night, certainly wouldn't stay any longer. Seems no cookie either, perhaps DoubleTree have dropped this from their customer service offering. That said, good location - opposite Hyde Park & a short walk from the tube.
Stayed 1 night in Nov 2023
Response from Benny Luitjens, General Manager on 2023/11/17
Dear Lauren,Thank you for reviewing your stay with us, I am sorry to read that your experience with us wasn't perfect. On behalf of my entire team I would like to apologize for the inconvenience experienced. Regarding the Doubletree cookie, we definitely still offer our signature cookie to all our guests. I will share your valued feedback with the team to ensure all our guests receive this wonderful treat.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

10/10 Excellent

Nalaka

Stayed 4 nights in Nov 2023
Response from Benny Luitjens, General Manager on 2023/12/6
Dear Nalaka,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in London
Lovely hotel near Portobello Market and Hyde Park. Welcome second to none. Enjoyed my biscuit. Room was pleasing with big window showing Hyde Park. Bed comfy with tea/coffee available. Did try to reuse towlels but n towel rail to hang them on. The one downside. Breakfast held in light, airy rooms. Plenty of choice. Again it would have improved with 2 hot drinks machine as there was often a queue Overall , a huge success
Stayed 3 nights in Nov 2023
Response from Benny Luitjens, General Manager on 2023/11/14
Dear Suzanne,Thank you very much for your wonderful review about your experience with us, me and my team are happy to read that you enjoyed your time in our hotel.We hope to welcome you back again soon.With kind regards,

8/10 Good

Paula

Stayed 1 night in Nov 2023
Response from Benny Luitjens, General Manager on 2023/11/29
Dear Paula,Thank you very much for awarding us a 4!With kind regards,

10/10 Excellent

fatma feyza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cool and cozy place, and special thanks to Caner for his hospitality and deep kindness!!
Stayed 9 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/11/7
Dear Fatma Feyza,Thank you very much for your lovely review about your experience with us and thank you for mentioning our wonderful team member Caner!We hope to welcome you back again soon.With kind regards,

4/10 Poor

Christian

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Benny Luitjens, General Manager on 2023/11/1
Dear Christian,Thank you very much for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 4. Would you be willing to share some more feedback with me regarding your time in our hotel? I'd like to learn where we could have done better. You can contact me directly via benny.luitjens@doubletreelondonhydepark.co.uk.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

10/10 Excellent

Sidina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/10/31
Dear Sidina,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

8/10 Good

Abdulaziz

Stayed 7 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/10/31
Dear Abdulaziz,Thank you very much for awarding us an 8.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/10/31
Dear Thomas,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great hotel great location
Stayed 3 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/10/31
Dear Joel,Thank you very much for awarding us a 10! We are happy to read that you enjoyed our superb location in London.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Nick

Stayed 6 nights in Sep 2023
Response from Benny Luitjens, General Manager on 2023/10/31
Dear Nick,Thank you very much for awarding us a 10!With kind regards,

6/10 Okay

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/10/17
Dear Cindy,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a '3". On behalf of my entire team I would like to apologize for any inconvenience experienced.With kind regards,

10/10 Excellent

Mohamed

Stayed 2 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/10/16
Dear Mohammad,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Portobello neighborhood on one aide, Hyde Park across the street and the Queensway tube stop convenient to all locations. Staff very friendly. Infrastructure a little tired but beds clean and comfortable.
Stayed 3 nights in Oct 2023
Response from Benny Luitjens, General Manager on 2023/10/13
Dear Guest,Thank you very much for your lovely review about your experience with us, me and my team are happy to read that you enjoyed our superb location!We hope to welcome you back again soon.

10/10 Excellent

Leon J, Gallatin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready when we arrived at noon and staff was outstanding.
Stayed 7 nights in Sep 2023
Response from Benny Luitjens, General Manager on 2023/10/9
Dear Leon J,Thank you very much for awarding us a five!We are delighted to read that you enjoyed your time in our hotel.With kind regards,

2/10 Terrible

Lyndon

Stayed 1 night in Sep 2023
Response from Benny Luitjens, General Manager on 2023/10/9
Dear Lyndon,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a "1". Would you be willing to share some more feedback with me and where we've disappointed you? You can contact me directly via benny.luitjens@doubletreelondonhydepark.co.uk.With kind regards,

2/10 Terrible

Verified traveler

Disliked: Room comfort
Uncomfortable nights stay
The aircon wasn’t working and we were told that the engineer is working on it. This happened for both nights and it was absolutely terrible because of the heat. We happened to be in London when the temperature was at 30 degrees. We couldn’t sleep properly for both nights and nothing was done to help us get through the heat with both nights being extremely uncomfortable. Very frustrating. Although staff were nice, the whole point of staying over is about comfort and being able to sleep, neither was applicable for 2 nights which is really sad. If I had known the air con wasn’t working I’d have booked a different hotel, there was no flexibility or solution which is terrible.
Stayed 1 night in Sep 2023
Response from Benny Luitjens, General Manager on 2023/9/11
Dear Guest,Thank you for reviewing your stay with us, I am sorry to read that you experience with us wasn't a positive one due to the temperature in your room. On behalf of my entire team I apologize for the inconvenience experienced. Although your stay wasn't great, I do hope we may welcome you back again in the future,With kind regards,

2/10 Terrible

Alpesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches.
Stayed 4 nights in Sep 2023
Response from Benny Luitjens, General Manager on 2023/9/11
Dear Alpesh,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your stay with a 1. For any inconvenience experienced, I'd like to apologize on behalf of my entire team.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holiday
Lovely mum and I really enjoyed it
Stayed 4 nights in Sep 2023
Response from Benny Luitjens, General Manager on 2023/9/11
Dear Andrew,Thank you very much for awarding your stay with a 10!We hope to welcome you back again soon.With kind regards,

8/10 Good

B

Liked: Cleanliness, property conditions & facilities, room comfort
Very Comfortable Bed
The bed was incredibly comfortable in a nice Deluxe King room. We did have a couple of hiccups at initial arrival at the hotel. We knew we were too early to check in but asked the hotel to store our luggage which they did so perfectly. We made our payment there and then rather than later when we returned to our assigned room but almost got charged for 8 nights stay instead of 1 night, even though the receptionist took our surname and followed up with my first name correctly, but later apologised saying it was for another person's booking. Later, on our return, a different receptionist tried to charge us yet again for the payment that we had already paid earlier plus a refundable £30 fee - genuine mistake I am sure but I was so glad to have been watching out for the amounts on the card machine!!
Stayed 1 night in Aug 2023
Response from Benny Luitjens, General Manager on 2023/9/5
Dear Guest,Thank you for reviewing your stay with us and despite some hiccup's with your credit card payments, you have awarded us an 8.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely Hotel. Room was nice & clean. Comfortable bed, great sleep! We paid to have breakfast one morning, it was nice. Good location, close to tube stations and ideal to go walking through Kensington Gardens & into Hyde Park.
Stayed 2 nights in Aug 2023
Response from Benny Luitjens, General Manager on 2023/8/21
Dear Anne,Thank you very much for your amazing review! Me and my team are delighted to read that you enjoyed your time in our hotel and our superb location.We hope to welcome you back again soon.With kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stay.
Was here on our honeymoon. There are lots of shops nearby; stations only a few blocks away; Hyde park right across the street. Absolutely no shortage of activities.
Stayed 9 nights in Aug 2023
Response from Benny Luitjens, General Manager on 2023/8/21
Dear Guest,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

4/10 Poor

Sumaia

Disliked: Cleanliness, property conditions & facilities
Unfortunately, the bathroom smells bad, the rooms are very small, and the elevator is one working and the other not working
Stayed 3 nights in Aug 2023
Response from Benny Luitjens, General Manager on 2023/8/14
Dear Sumaia,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 2 due to our elevator and small rooms. Regarding the elevator I can inform you that we expect the 2nd elevator to come back online this week. Over the last two months we've been refurbishing both our guest elevators, but the works are due to be completed.Although your stay wasn't great, I do hope we may welcome back again in the near future.With kind regards