Find Hotel with a Concierge in Lockport, NY

"Room was clean and comfortable, staff were friendly, nice breakfast daily, is in a quiet area, about a 10min - 15min walk to view the Falls and cross over Rainbow Bridge to Canada"

"Attached restaurant was great, room was clean, staff was very helpful, easy parking"

"Rugs in hallway shredded on each seam. Trip hazards and shoddy looking. Nice room and bath."

"When you come off the elevator you will notice the wallpaper pulling up in the hallway and the lack of trim between the wall and floor. The room is clean but very basic. You have a bathroom, shower and bed. No USB charging ports so dont forget your wall pieces. No hooks or shelves in the shower for toiletries, not even a note pad and pen. The minifridge was taped together in the corner with duct tape, the "dresser" didnt fully close, and the first day I was there the toilet seat broke. I asked for it to be fixed right away but after a week and multiple requests it was still broken when I checked out. I stayed on the 3rd floor. The windows had no shades or shears, just drapes that were not blackout and did not keep the sunlight or street light out. The bed is a king sized which is great but you can feel the mattress is old by the feel of the springs when you push down. Housekeeping is another issue. Checkout is 11am yet every morning I was there i had a knock on my door at 8am for Housekeeping. While I was still sleeping. I would ask them to come back after 10 or 11 and nothing. A week stay and Housekeeping only came in 2xs to change towels. They give you a VERY small garbage can that might hold some tissue and then your on your own. I had to get my own bags and keep up on my own. Its apparent this hotel has been left to its own while the owners focused on more expensive places, which is a shame. I would expect better and wont stay here again"

"Very good"

"Very Nice Hotel. Large comfortable room. Very Pleasant and professional Staff. Very good hot breakfast. We will return."

"Quiet, comfortable and clean room. The complimentary van to local downtown spots was a great bonus. The breakfast was good with many choices. I would stay here again."

"We enjoyed our stay. Rich was very friendly. Room was clean and comfortable. We would stay again. "