Deluxe Family Suite | Premium bedding, pillowtop beds, minibar, desk
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Reviews of New Olympic Motel

3.5 out of 5
New Olympic Motel
244 Molesworth Street, Lismore, NSW

Reviews

7.0

Good

Rating 10 - Excellent. 29 out of 165 reviews" "
Rating 8 - Good. 66 out of 165 reviews" "
Rating 6 - Okay. 41 out of 165 reviews" "
Rating 4 - Poor. 13 out of 165 reviews" "
Rating 2 - Terrible. 16 out of 165 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brendan

Stayed 1 night in Oct 2022

2/10 Terrible

stephane

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at hotel and didn't give us our room. No communication...
Stayed 5 nights in Sep 2022

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a kitchen sink in
Stayed 1 night in Feb 2022

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Given a key to a room unmade Dirty, smelly and unmaintained room Air con broken, microwave not working, room not clean and sheets like sleeping in plastic, terrible bed.
Stayed 1 night in Feb 2022
Response from Bariq on 2022/2/17
It was genuine mistake by giving the wrong key. However different room was given to you immediately.

6/10 Okay

Jennifer

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Smells heavily of cigarettes, very noisy
Stayed 1 night in Feb 2022

6/10 Okay

Bryce

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds were comfortable and the air conditioning worked. The man at checkin was pleasant On the down side, the tv did not work, the furniture was old and knocked about, there was no light bulb in one of the bedside lights, the towels were very thin, one of the pillows was dirty, the inside of the jug was dirty, there was no soap
Stayed 1 night in Feb 2022

4/10 Poor

Jan

Traveled with partner
Disliked: Property conditions & facilities
We were given a smokers room although we were non smokers. It had been sprayed and cleaned with a bleach substance so strong that it took the breath and left me with respiratory issues for several days. There were 2 chairs in the room. One had a broken leg. The lock on the door was dodgy possibly as a result of having been forced at some time. We have stayed at this motel before quite happily but won't in the future
Stayed 2 nights in Jan 2022

2/10 Terrible

Sharyn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains we’re broken microwave didn’t work kettle worked when it wanted shower shelf broken air conditioning broken no cups or bowls Felt unsafe as drug users and terrible smoke smell my feet were black from carpet. Feel bad giving this review stayed for three days and moved next door to Karinga which is very clean.
Stayed 3 nights in Jan 2022

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Candice

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Nasser

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beda and linen filthy, where am i meant to sleep!
Absolutely feral. Nothing is clean. Hair everywhere. Pilllows and stains everywhere. This is beyond digusting. I will be making a huge complaint to the department!
Stayed 1 night in Dec 2021
Response from Bariq on 2021/12/27
Hi Naseer, We are extremally sorry for the inconvenience occurred during your stay in our motel. Currently we are working on new procedures and training staff and will glad to give you 50% off of your next visit.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
No one present when we arrived. We had paid online for an executive room and were put in an ordinary room - this was rectified. No toilet paper in the room. I think the young man running it needs a lot more experience. No apology. Maintenance is required on door locks. - RP7.
Stayed 1 night in Dec 2021

6/10 Okay

Bradley

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Room was okay. There was no Smoke Alarm in room we had 102. On side of vanity unit there was mould
Stayed 1 night in Dec 2021

2/10 Terrible

Elaine, Banora Point

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains dont cover entire window .. passers by able to see in. AirCond missing parts and is positioned so you can only have it blowing straight down on you. Coffee xcups and bathroom benchtop not cleaned properly. NO REMOTE !!!for the TV. The buttons are all on the tv so you have to get out of bed to change channels volume or switch off. Wont be using that one again.
Stayed 1 night in Dec 2021

6/10 Okay

Arthur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of the room was very disappointing as there was a head band on the floor the linen was stained and the bathroom tiles broken shower stall dirty and no cups or glasses in room and no batteries in tv remote.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Very comfortable bed. We have stayed here several times. Convenient location. Friendly staff.
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no soap, shampoo or conditioner which most motels provide automatically
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled strongly of cigarette smoke, despite being a non-smoking room. Even the bedding smelled of cigarettes. The bathroom was dirty. It was mostly quiet except some loud shouting and swearing on one occasion from another guest at 3am.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities
I did not like how they tried to charge me for my room after I had already paid weeks in advance. The toilet ran constantly and the sink didn’t have a plug.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
It wasn’t a 5 star stay but it was still comfortable, affordable, clean and easy.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was filthy. We couldn't sleep in the bed as the blankets were dirty. We had a family deluxe room with no hand towel, 1 bowl for breakfast. Not enough cutlery. Place smelt very damp. Noisy neighbours all night. Pretty sure drug addicts staying there.
Stayed 1 night in May 2021
Response from Bhagwat on 2021/5/13
Hi, It would have been helpful, if you would have told me the night you were staying. Thanks for staying

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2021
Response from Bhagwat on 2021/5/11
Thanks for staying ate New Olympic Motel.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Well, I was quite disappointed, the room smelled like mould the moment I walked it. And there were two visits from the police to the property in the 2 days that I stayed there. First for an abusive/domestic issue and second because another occupant robbed the room 2 doors from mine. I didn’t feel safe there. Very disappointing stay.
Stayed 2 nights in Apr 2021
Response from Bhagwat on 2021/5/11
Hi, Sorry, we treat our guest with respect and expect them to treat the property and other guest with respect, however things are not in our control, it's very rare but we have to call Police some time. Thanks for your stay.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No one was there for check in and a phone call went to message bank so a bit frustrating. We also weren’t warned that the road would be closed on Sunday making it difficult to get out. Clean and tidy, but there was a lack of staff on site when needed.
Stayed 2 nights in Apr 2021
Response from Bhagwat on 2021/4/26
Hi, The staff may be attending other rooms, so it may be few minutes wait. We were also not informed that road will be closed , however exit would have been allowed. Thanks for staying.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Within close flat walking distance to the Lismore CBD, cafes and clubs. My room was a reasonable size with a comfortable bed, good sized fridge, microwave, TV & wifi connections. The shower / ensuite was a good size and had received a good bleach treatment prior to my use, which I assume is to meet COVID requirements. The strong smell was removed upon using the shower. Overall good value for money, though there were some occasional late night noise issues, last for only a few minutes on both nights of my 2 night stay, but occurred from different room guests.
Stayed 2 nights in Apr 2021
Response from Bhagwat on 2021/4/24
Thanks for staying and really appreciate your feedback. Hope to see you again.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was NOT as pictured on Motel site, we were deceived. We had no lamps, no phone, stained towels, fresh stains on Queen doona cover, toothpaste in bathroom sink, old toilet seal on floor under toilet. We found an old wooden picture and an empty flute case under single bed, they had been there for quite some time too. The room was disgusting. I'll never book with these people again! Seriously do yourselves a favour, stay elsewhere!
Stayed 3 nights in Apr 2021
Response from Bhagwat on 2021/4/24
Hi I am sorry, all room are not exactly same. So sorry, if you didn't have enjoyable stay. Thanks

4/10 Poor

Mark

Business traveler
Disliked: Property conditions & facilities
Avoid if you can
Stayed 2 nights in Apr 2021
Response from Bhagwat on 2021/4/10
Hi Mark, Thanks for staying at New Olympic Motel. It would have been helpful to us if you have let me know your concerns during your stay. We make sure place is clean and tidy. Regards

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property is quite old and run down. Masks were mandatory indoors and the person at the front counter didn’t have his mask over his nose.
Stayed 1 night in Apr 2021
Response from Bhagwat on 2021/4/5
Hi, Thanks for your feedback, We are maintaining it and provide laundry clean linen. We have protection screen on the counter and maintain approx. 2 mt space for guest safety. Thanks for staying.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad little motel, staff were friendly and helpful
Stayed 3 nights in Feb 2021
Response from Bhagwat on 2021/3/30
Thanks for staying at New Olympic Motel.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
I liked how the acting manager fixed up my mistake that i made on line with the wrong dates. She was very helpfull and kind. But i didnt like how i was going to be charged extra because of the mistake. Had a month to cancel it and you did say no charge if i cancelled befire a certain date. Also the room was ok bed was nice and cmfy but bathroom was very small.
Stayed 1 night in Feb 2021
Response from Bhagwat on 2021/3/30
Hi, Thanks for your feedback, we try out best to help. We don't charge extra only there are few days of promotion rate not available on busy days. Thanks for your stay. Pl call us again. Reagrds

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very soft matress! I sunk right down into it. Didn't have shampoo or conditioner, but had body wash & liquid hand soap. Was clean and comfortable, good location close to everything I needed, yet was nice & quiet.
Stayed 2 nights in Jan 2021
Response from Bhagwat on 2021/2/3
Thanks for staying, we appreciate your feedback. Hope to see you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Nicely located in the Main Street. Close to everything
Stayed 1 night in Jan 2021
Response from tanya on 2021/2/1
Thanks for staying with us, we hope to see you again someday

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021
Response from tanya on 2021/2/1
Thanks for staying with us, hope to see you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was renovated. The staff were pleasant and helpful.
Stayed 1 night in Jan 2021
Response from Bhagwat on 2021/1/12
Thanks for staying at New Olympic Motel, we appreciate your feedback. Thanks

6/10 Okay

Angie

Stayed 3 nights in Dec 2020
Response from Bhagwat on 2021/1/12
Thanks for staying at New Olympic Motel, we appreciate your feedback and hope to see you soon. Thnaks

6/10 Okay

JASON, Shepparton

Traveled with partner
Liked: Cleanliness, staff & service
Parking was very tight as was the entrance room was clean a bit small staff were very friendly and helpful
Stayed 1 night in Dec 2020
Response from Bhagwat on 2021/1/12
Hi Jason, Thanks for staying at New Olympic Motel, we appreciate your feedback. We understand some time parking is tight, however we can organise better parking for you next time. Kind Regards

10/10 Excellent

Mathew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay for work
Stayed 1 night in Mar 2020
Response from Shiban on 2020/7/2
Dear Guest, We are so pleased that you had a great time at our motel and hope that you have had a relaxing break. It is very pleasing to us that you found our rooms up to standard. We are looking forward to welcoming you back to our motel. Thank you for taking the time to review us, it is greatly appreciated. Thank you again.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Towels were very thin, once I have dried my hair the towel was to wet to dried my body
Stayed 1 night in Feb 2020
Response from Shiban on 2020/3/20
Dear Christine, thank you so much for your review. We are sorry that towels were thin. We apologise for this inconvenience. But we assure you that we definitely will take care of this in future. We are really looking forward to welcoming you back to our motel. Thank you for taking the time to review us, it is greatly appreciated.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Check pricing compare
Thought we had no hot water but was told had to run shower for near 4 mins for it to come through 😔 Only sheet on bed ok for hot night But meh Very budget for more money than worth compared to the others surrounding. Advertised cheaper than what you are actually charged
Stayed 1 night in Jan 2020
Response from Shiban on 2020/3/20
Dear Guest. I think there is always a natural procedure that it takes 1 minute to get hot water in the tap. Because if it is unused then remaining water in the pipe gets cool down. So it is always there even in homes also. For summer reasons, it is across the world procedure that you put sheets on beds and extra blankets if you feel while using AC in the room. That is what facility we have in every room. Rather than putting Anonymous review, i would appreciate if you let us know, what room number you were in. So that we can assess our mistake. Anyway please accept our apologies if you have been uncomfortable. We are really looking forward to welcoming you back to our motel and make sure that you get much and more comfort next time.. Thank you for taking the time to review us, it is greatly appreciated.

4/10 Poor

Jo, Ormeau Queensland

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Lady unfriendly. Place dirty. One blanket for 2 beds. No extra pillows. No crockery to use microwave or toaster.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Close to town. Roomy room with excellent on-suite.
Stayed 1 night in Nov 2019
Response from Shiban on 2019/12/4
Dear Guest, We are so pleased that you had a great time at our motel and hope that you have had a relaxing break. Thank you so much for your review. We are really looking forward to welcoming you back to our motel. Thank you for taking the time to review us, it is greatly appreciated. Regards

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very noisy rooms and with sounds from adjourning rooms coming through. Very annoying external lights.
Stayed 7 nights in Nov 2019
Response from George on 2019/11/18
Dear guest, we think the remark is unnecessary and writing anything is not necessary under any imagination. If you people are annoying the people of other rooms, definitely you will be stopped by the management and that is why you wanted an attention as you said before leaving the motel. Anyway thank you for taking the time to review us, it is greatly appreciated.

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from george on 2019/11/18
Dear guest, Your other room mate has written the same. Writing again and again won't give any comfort to you as well as to us. Anyway thank you for taking the time to review us, it is greatly appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice clean comfortable room,
Located in Lismore’s main street opposite the Memorial Baths and easy walking distance to the shops, restaurants, rsl club, pubs and parks. The rooms are set back from the road so that helps keep street noise to a minimum. Spacious clean room, comfortable bed, and nicely presented room. Made feel welcome on arrival and very helpful when needed. Reasonably price with good value for money.
Stayed 1 night in Sep 2019
Response from Shiban on 2019/11/18
Dear Guest, Thank you so much for your fantastic review. We really appreciate the fabulous score. We are so pleased that you had a great time at our motel and hope that you have had a relaxing break. It is very pleasing to us that you found our rooms up to standard and we really appreciate that you noticed the work that we have been doing. We would love to welcome you back to our property if you are in Lismore again Thank you again.

6/10 Okay

A

Liked: Staff & service
Disliked: Amenities
Seems to be typical for area.......................
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service
......not much to say bout this one.Just don’t go there. Terrible place to stay in so so many ways
Stayed 1 night in Aug 2019
Response from Shiban on 2019/8/15
Dear Guest, Thanks for your review. But we think the remark is unnecessary and writing anything is not necessary under any imagination. If you are sure it is a terrible place please let us know the reasons so that we can rectify all those mistakes for every ones comfort. Otherwise as usual out of any rage if you are writing review as an Anonymous guest then it means you didn't stay here or definitely you will come back because we charge lowest in Lismore. We have seen people writing remarks like this but then still come & stay at our place. So i request you to let us know when did you stay here and what room number. So that we fix all those problems. Anyway thank you. Regards

8/10 Good

Verified traveler

Liked: Cleanliness
Place looks very old and tired from the outside. No one was at reception for check in when I arrived and I had to call the number on the door to be signed in and allocated a room. Driveway access and carpark are incredibly old style and poky - just getting your car into the carpark was a challenge in itself - far too small. Room was exactly what I expected of an older style motel, but it was clean and the bathroom recently renovated. Way too expensive for what you get when you consider you can stay at a 5 star resort on the Gold Coast for less. TV switched on but then refused to change channels or adjust volume. Doubt I'll ever stay again as I think tere must be nice options in Lismore - this was a last minute choice and I was out of options.
Stayed 1 night in Jul 2019
Response from George Mathew on 2019/7/21
Dear Guest, Thanks for your review. But we think the remark is unnecessary and writing anything is not necessary under any imagination. Please note, staying in 5 Star in Gold Coast must know that you coming to regional town and then looking for economical stay. All regions have their own value and place. Please don't compare. We have seen people writing remarks as Anonymous guests and coming back. Because when they come back they don't wish to get themselves identified. Anyway thank you. Regards