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Reviews of Vila Gale Cascais

4 out of 5
Vila Gale Cascais
Rua Frei Nicolau de Oliveira, 80, Parque da Gandarinha, Cascais

Reviews

8.4

Very Good

Rating 10 - Excellent. 364 out of 1000 reviews" "
Rating 8 - Good. 445 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service
Review of Vila Gale Cascais - April 2024 Our stay at Vila Gale Cascais in April 2024 was a mixed experience, deserving a rating of seven out of ten. Here’s a summary of the positives and negatives: Pros: * Location: The hotel is conveniently located near the marina and shopping areas in a safe neighborhood. * Amenities and Services: The staff was welcoming, and free ample parking was a significant convenience. * Room and View: The room was beautifully decorated with an excellent view of the marina and pool area. Cons: * Room Security: The safe was broken, which made us hesitant to have our room cleaned as we couldn't secure our valuables. * Electricity Usage: The need to keep a key card in a slot to power the room was inconvenient, especially for charging devices. * Dining Experience: Both the Italian buffet dinner and breakfast were underwhelming. * Room Amenities: The absence of a coffee machine and ironing facilities was a minor inconvenience. Conclusion: While Vila Gale Cascais offers great location and friendly service, it falls short in room security, power management, and food quality. Addressing these issues would enhance the guest experience, matching the potential of its great location and views.
Stayed 3 nights in Apr 2024
Response from Catarina Fonseca on 2024/5/1
Dear Jamie,Thank you for choosing Vila Galé Cascais and for taking the time to share your valuable feedback about your stay in April 2024.We are delighted to hear that you enjoyed our hotel’s prime location near the marina and shopping areas, as well as the friendly and helpful service from our staff. It’s also great to know that the room’s decor and the view met your expectations.However, we regret that certain aspects did not fully meet your expectations. Regarding the room security, please rest assured that we take the safety and security of our guests' belongings very seriously. We are continuously monitoring and maintaining our safes to ensure they are functioning correctly.For the electricity usage, we understand the key card system’s role in energy conservation but also recognize the inconvenience it may pose for charging personal devices.Additionally, we understand the absence of a coffee machine and ironing facilities in your room was an inconvenience, however, we would like to inform that we do offer these items on request and are happy to provide them to enhance our guests' comfort during their stay. Please feel free to request these items in future visits. They are free of charge, just on request.We also acknowledge your comments on the dining experience. We strive to provide a varied and enjoyable dining experience, and your feedback is invaluable as we continuously improve our food and beverage services.Thank you again for your feedback. We hope to welcome you back to Vila Galé Cascais, where we will strive to exceed your expectations and provide a truly memorable experience.Warm regards,

10/10 Excellent

Sema

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 9 nights April 2024. Perfect location, walkable to many fun places nice restaurants, lots of attractions and even good 15-20 mins walk to downtown Cascais. Hotel itself was very clean,buffet breakfast was amazing, lots of options and best part was the very helpful staff. We stayed with our kids and they loved the Easter activities. Would highly recommend this hotel.
Stayed 7 nights in Mar 2024
Response from Catarina Fonseca on 2024/4/13
Dear Sema,Thank you for choosing our hotel for your 9-night stay and for taking the time to share such a glowing review on Expedia. We're thrilled to hear that you found the location perfect for exploring the surrounding attractions and enjoyed the variety at our buffet breakfast.It's wonderful to know that our staff was helpful and that your kids had a fantastic time with the Easter activities. Creating a welcoming and enjoyable experience for families is important to us, and your recommendation means a lot.We look forward to the opportunity to welcome you and your family back. Whether you return to us or decide to visit any of our Vila Galé hotels across Portugal, Brazil, Cuba, and soon in Spain, we are committed to providing exceptional service and a memorable stay.Thank you once again for your kind words, and please do not hesitate to reach out for any future reservations. We're here to ensure your next visit is as delightful as the last.Best regards,

10/10 Excellent

Loretta, Millersville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Catarina Fonseca on 2024/4/13
Dear Loretta,Thank you for your wonderful review on Expedia. We are thrilled to hear that you found our hotel beautiful and our staff friendly and helpful. It is always our goal to provide a welcoming and supportive environment for our guests, and we're glad that we succeeded during your stay.We look forward to the opportunity to welcome you back to our hotel. Whether you choose to return to us or explore any of our 41 Vila Galé hotels across Portugal, Brazil, Cuba, and soon in Spain, we are committed to providing you with exceptional service and a memorable experience.Thank you once again for choosing us for your stay. Should you have any requests or need assistance with future bookings, please do not hesitate to reach out.Best regards,

10/10 Excellent

Petra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it all, will be back next year for sure!
Stayed 8 nights in Mar 2024
Response from Catarina Fonseca on 2024/3/29
Dear Petra,Thank you for your outstanding review on Expedia and for sharing your enthusiasm about your recent stay with us. We're thrilled to hear that you loved everything and are already planning to return next year – that's the kind of feedback that truly warms our hearts.Remember, whether you're revisiting us or curious to explore more, we have 41 Vila Galé hotels across Portugal, Brazil, Cuba, and soon in Spain, all ready to welcome you with open arms and ensure another unforgettable experience.Looking forward to welcoming you back next year. If there's anything specific you need or wish to experience during your next stay, please feel free to reach me out personally. I am here to make every visit as perfect as the last.Warm regards,Catarina Fonseca

8/10 Good

Jerrold

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Booked an ocean view but had to hang over the balcony to see the ocean.
Response from Catarina Fonseca on 2024/2/8
Dear Jerrold,Thank you for your kind feedback.We are pleased with the highlight given to our good location, and to our standard rooms which are in fact quite spacious with a wonderful sea view.Let us know if you plan to return to Cascais, or to one of our 41 hotels in Portugal, Brazil, Cuba and soon in Spain.I would like to take care of your booking personally. Kind Regards,Catarina FonsecaGM

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Pleasant helpful staff….
Stayed 3 nights in Nov 2023
Response from Catarina Fonseca on 2023/12/30
Dear Robert,Thank you for your kind feedback.We are pleased with the highlight given to our good location, and to our standard rooms which are in fact quite spacious with a wonderful sea view.Let us know if you plan to return to Cascais, or to one of our 41 hotels in Portugal, Brazil, Cuba and soon in Spain.I would like to take care of your booking personally. Kind Regards,Catarina FonsecaGM

10/10 Excellent

Randall

Stayed 4 nights in Oct 2023

6/10 Okay

Theresa

Disliked: Staff & service
Reception
Stayed 2 nights in Oct 2023

10/10 Excellent

Morag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 3 night stay
Beautiful hotel overlooking the sea in Cascais Portugal, lovely room lovely pool and a wonderful view from our comfortable balcony! Breakfast was good and drinks in the evening inexpensive for such a top class hotel! Ideally situated for convenience of the town, beaches and plenty of walking!
View from our balcony
View from our balcony
The local beach
By the hotel pool
Stayed 3 nights in Sep 2023

6/10 Okay

Odeh

Liked: Staff & service
Stayed 5 nights in Sep 2023

4/10 Poor

Lone

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst beds ever?
Vila Gale is a tired hotel. I got “upgraded” to a junior suite, with a dark (mouldy smelling) bedroom and hallway - and a sitting area with sofas so filthy, none of us wanted to sit in them. Curtains and doors were in great need of cleaning also. Bedding was synthetic, and the pillows probably the worst I’ve ever experienced. But the most horrendous was the plastic mattress protector, which meant the bedsheet slid off, and sleeping on plastic is very unpleasant - your body cannot breathe, and the crackling noise with every movement was unsettling. Most unpleasant! However, the staff was friendly and helpful, the pool area was decent, and the breakfast buffet OK (though lukewarm water makes it difficult for teabags to dissolve properly). The hotel is conveniently located close to the excellent restaurants in the marina, and a 10-15 minute walk to the city centre, and does have lovely views from its seafacing balconies. But at that price one should have clean rooms and a decent bed with non-synthetic linen. I won’t recommend Vila Gale.
Stayed 3 nights in Sep 2023

8/10 Good

Rachel

It’s a very handy hotel to stay in as everything is within walking distance and the views are lovely. The pool is very nice with lots of lounge chairs. Big buffet breakfast with lots of options. Our bedroom was on the 1st floor looking out on the car park which was disappointing so I would suggest asking for pool/sea view. It’s probably more expensive but would be worth it as it would make a big difference to your stay. Beds are comfy but pillows aren’t great. There is a small fridge in the room which is very handy. Only basic shampoo& shower gel combined so bring your own. We enjoyed our stay but definitely feel the location of our room made a difference to to our recommendation so it felt more 3 star than 4 star for us. We would stay again but would request the pool/sea view
Stayed 7 nights in Sep 2023

10/10 Excellent

Yanick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alun, BOLTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times at Vila Gale, but this was the first time in August, and it was extremely busy. That said the service etc was still first class!
Stayed 7 nights in Aug 2023

4/10 Poor

Pierre-Samuel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The outside pool and bar and the restaurant are fine. And the neighborhood is awesome. The rooms are old, smell bad and there are cockroaches all over the place. We will never come back there.
Stayed 2 nights in Aug 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vila Gale Cascais
Good place very helpful staff.
Stayed 7 nights in Aug 2023

4/10 Poor

Mireille

Disliked: Staff & service, property conditions & facilities
Location is amazing with proximity to restaurants, town center, marina and beautiful scenic views. The hotel, although clean is dated, had no room service during 3 night stay, had to find staff to restock on toiletries which are no many, no iron in room. Water charges twice what they are in small shops, breakfast food not very good, saw some canned peaches and fruit salad at breakfast. Generally the staff was not at all friendly with the exception of maybe two restaurant workers. Next time I will find another hotel in that location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
We had a lovely stay. The check in and out was efficient and friendly. The staff were friendly and helpful, particularly in the bar (Bruno & colleague) and the pool bar. Good breakfast with plenty of choice. The pool area is great, lots of space and whether it was because we were here in July no trouble getting a sun bed and no one seemed to rush to put their towels out early - a huge plus!! Good system with supplying beach towels too. Couple of minutes walk to the marina and approx 10 mins to lovely beach and the town, restaurants etc. Also easy journey to Lisbon by train.
Stayed 5 nights in Jul 2023
Response from Catarina Fonseca on 2023/7/30
Dear Diane,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 41 hotels, in Portugal and Brazil.Kind regards,

4/10 Poor

Fauze, Sao Paulo

Traveled with family
Disliked: Staff & service, property conditions & facilities
The property is okd, tired. Room furniture is old. It was super crowded. Breakfast was a very, very full everyday.
Stayed 7 nights in Jul 2023
Response from Catarina Fonseca on 2023/7/20
Dear Mr. Fauze,Thank you for sharing your review.We are sorry that we do not achieve your expectations.We would appreciate if you give us the opportunity to return to our hotel and to show you that we are changing and that this was not our standard service.Kind regards,

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a more secluded area away from the city center but still walkable to the city center
Stayed 2 nights in Jul 2023
Response from Catarina Fonseca on 2023/7/20
Dear Arlene,We are proud of your 5* rating!Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 38 hotels, in Portugal and Brazil.Kind Regards,

10/10 Excellent

Rosane

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Catarina Fonseca on 2023/7/13
Dear Mrs. Rosane,We are proud of your 5* rating!Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 38 hotels, in Portugal and Brazil.Kind Regards,

2/10 Terrible

Robert

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Old carpet/curtains reeked of smoke, no TV connection, phones did not work, windows very dirty. mini kitchen in bad shape.
Stayed 1 night in Jul 2023
Response from Catarina Fonseca on 2023/7/8
Dear Robert,Thank you for sharing your review.We are sorry that we do not achieve your expectations.We would appreciate if you give us the opportunity to return to our hotel and to show you that this was not our standard service.Kind regards,

8/10 Good

Anne

Traveled with group
Liked: Cleanliness, staff & service
Staff are hotel’s greatest asset. Breakfast selection is excellent. Coffee is either stewed filter or from a Nescafé machine-not good enough. Bar serves a delicious white wine. Lunch menu is healthy and more-ish! You do need to use a QR code! Rooms are ok but bathrooms need more toiletries. Beds are comfy. Reception needs better organisation and more staff at peak check in, check out times. Staff were very helpful and looked after my wheelchair! It’s a good hotel and the pools are fine. When we were there the children were fairly quiet (!) Beach towels are well organised. Hotel is in walking distance of the Marina and the town.
Stayed 7 nights in Jun 2023
Response from Catarina Fonseca on 2023/7/8
Dear Anne,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Your feedback is very important to us, so thank you.Hope to welcome you again soon.Best regards,

8/10 Good

Maggie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Catarina Fonseca on 2023/7/6
Dear Mrs. Maggie,I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.Let us know if you plan to return to Cascais, or to one of our 38 hotels in Portugal and Brazil.Best regards,

8/10 Good

Lyndon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, could maybe do with some updating. No tea & coffee facilities in room. Pool bar a bit chaotic when busy, needs a system in place. Great location, lovely views. Breakfast was fine.
Stayed 7 nights in Jun 2023
Response from Catarina Fonseca on 2023/6/28
Dear Lyndon,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.I am glad that you have enjoyed our hotel despite some less positive details that you mention.Dear Guest,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take thetime to give us your feedback.I am glad that you have enjoyed our hotel despite some less positive details that you mention.Best regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Catarina Fonseca on 2023/6/28
Estimada Patricia,Antes de mais, gostaria de agradecer por ter escolhido o Vila Galé Cascais para a sua estadia e de nos deixar o seu feedback.É um orgulho receber a sua pontuação máxima como avaliação.Espero voltar a recebê-la.Atenciosamente,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Catarina Fonseca on 2023/6/28
Dear David,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is amazing to receive your top rating.Best regards,

8/10 Good

Nduka

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The good: Great location with sea views, a 10 minute walk from the centre of Cascais with a new Marina shopping and entertainment area just 2 minutes walk across the street. The location is stunning and really convenient. The room was a very good size with a balcony looking out onto the ocean. Could be better: Breakfast options were okay but a little limited, something they could easily remedy by adding a bit more variety. Likewise room service options (essential when you have a baby and need to stay in evenings) , could be better but not the end of the world as you can use food delivery apps or get something from the marina (2 mins away ) or town (10 mins away) on foot. Not enough easily accessible plugs or lighting in rooms! Cleaning was not always the best at times- nothing major but the staff seem too busy and sometimes miss something like emptying the bins. Otherwise we’ll cleaned. All in all an excellent location and definitely worth considering despite the ‘could be betters’ , which don’t really detract from what is a great location.
Stayed 4 nights in May 2023
Response from Catarina Fonseca on 2023/6/28
Dear Nduka,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.I am glad that you have enjoyed our hotel despite some less positive details that you mention.Feedback from our guests is always very important and makes us improve day by day, so thank you for helping us to improve. We will take into account the mentioned points.Hope to welcome you again soon.Best regards,

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely and clean. Staff were pleasant. Food was lovely as were the rooms. The Hotel Pool was like ice which was such a shame.
Stayed 2 nights in May 2023
Response from Catarina Fonseca on 2023/6/28
Dear Joseph,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.I am glad that you have enjoyed our hotel despite some less positive details that you mention.We will of course take notes of your feedback and improve accordingly.Hope to welcome you again soon.Best regards,

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service
We loved the views from our balcony. A very pleasant short walk into town and the restaurants. Our second visit in 6 months! Only criticism, the hot breakfast could be more varied and the toasters are not adequate.
Stayed 7 nights in May 2023
Response from Catarina Fonseca on 2023/6/28
Dear Steve,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.I am glad that you have enjoyed our hotel despite some less positive details that you mention. We are going to take in consideration your feedback so we can improve and get better day by day.Thank you for helping us.Hope to welcome you again soon.Best regards,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Catarina Fonseca on 2023/6/28
Dear Gregory,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and for take yourtime to give us your feedback.I appreciate your evaluation. Hope to welcome you again soon.Best regards,

8/10 Good

Narissa

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Great location and nice amenities. Room was a bit damp due to proximity to beach and carpets that absorb moisture.
Stayed 2 nights in Apr 2023
Response from Catarina Fonseca on 2023/4/25
Dear Mrs. Narissa,Thank you for your kind feedback.We are pleased with the highlight given to our location and amenities.Let us know if you plan to return to Cascais, or to one of our 38 hotels in Portugal and Brazil.Kind Regards,Catarina Fonseca

10/10 Excellent

KATHY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property with attentive staff. Breakfast buffet incredible.
Stayed 1 night in Apr 2023
Response from Catarina Fonseca on 2023/4/22
Dear Mrs. Kathy,We are proud of your 5* rating!Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 38 hotels, in Portugal and Brazil.Kind Regards,

8/10 Good

Gustavo, Torrance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good hotel, hard parking. Needs some improvement to be 4 stars
Stayed 1 night in Apr 2023
Response from Catarina Fonseca on 2023/4/29
Dear Mr, Jean-Christophe,Thank you for sharing your review.We are sorry that we do not achieve your expectations.We would appreciate if you give us the opportunity to return to our hotel and to show you that this was not our standard service.Kind regardsCatarina Fonseca

10/10 Excellent

Ann Brooks, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing! Christina and Michael went above and beyond to make sure we had everything that we needed.
Stayed 7 nights in Apr 2023
Response from Vila Galé Cascais on 2023/4/12
Dear Ann,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Hope to welcome you again soon.Best regards,Inês Cortes Rosa

8/10 Good

Marie Wilson

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would happily go back
Stayed 7 nights in Apr 2023
Response from Vila Galé Cascais on 2023/4/12
Dear Marie, First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Hope to welcome you again soon.Best regards,Inês Cortes Rosa(Assistant Manager)

8/10 Good

Miguel, Pompano Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy access to the Marina and easy walk to the main center of Cascais. Parking was a plus, although the train station was also close enough to walk to.
Stayed 3 nights in Mar 2023
Response from Vila Galé Cascais on 2023/4/12
Dear Miguel,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Hope to welcome you again soon.Best regards,Inês Cortes Rosa(Assistant Manager)

10/10 Excellent

Rose Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, view from the balcony, and having a small kitchen in the room
Stayed 2 nights in Mar 2023
Response from Vila Galé Cascais on 2023/4/12
Dear Rose Ann,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Hope to welcome you again soon.Best regards,Inês Cortes Rosa(Assistant Manager)

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great location, nice bedrooms and delicious breakfast!
Stayed 1 night in Mar 2023
Response from Vila Galé Cascais on 2023/3/26
Dear Sandra, First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Hope to welcome you again soon.Best regards,Inês Cortes Rosa(Assistant Manager)

10/10 Excellent

Bogdan

Stayed 3 nights in Mar 2023
Response from Vila Galé Cascais on 2023/3/26
Dear Bogdan,Thank you for choosing Vila Galé Cascais and for your comment.Hope to welcome you back.Best regards,Ines Cortes Rosa(Assistant Manager)

6/10 Okay

Chloe

Traveled with family
Good family hotel in need of an upgrade
This is a good hotel. It’s conveniently located and has some really great kids amenities like a kids pool with water slide, play ground and kid friendly breakfast buffet. Overall though the hotel is really dated. The sheets and bed are in major need of an upgrade. A hotel in this location charging these prices really should have a better mattress, sheets and towels. The couch in the room is also really uncomfortable. Otherwise service is great and we enjoyed ourselves.
Stayed 2 nights in Oct 2022
Response from Vila Galé Cascais on 2022/12/3
Dear Chloe,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.I am glad that you have enjoyed our hotel despite some less positive details that you mention. Feedback from our guests is always very important and makes us improve day by day, so thank you for helping us to improve. We will take into account the mentioned points.Hope to welcome you again soon.Best regards,Inês Cortes Rosa

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Vila Galé Cascais on 2022/12/3
Estimado hóspede,Agradecemos a sua preferência pelo Hotel Vila Galé Cascais.Muito obrigada pela sua avaliação!Com os melhores cumprimentos,Inês Cortes Rosa

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location but room was dated
Great location in Cascais. Hotel is dated and it had a peculiar kitchenette in a closet. Room provided was noisy. Nice breakfast included, with good options.
Stayed 1 night in Oct 2022
Response from Vila Galé Cascais on 2022/12/3
Dear Guest,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.I am glad that you have enjoyed our hotel despite some less positive details that you mention. Feedback from our guests is always very important and makes us improve day by day, so thank you for helping us to improve. We will take into account the mentioned points.Hope to welcome you again soon.Best regards, Inês Cortes Rosa

10/10 Excellent

HOLLY, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff was so helpful, the property is beautiful and in a great location. The food was great and we really appreciated 24 hr room service :) Will be back!
Stayed 4 nights in Sep 2022
Response from Vila Galé Cascais on 2022/10/8
Dear Holly,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Hope to welcome you again soon.Best regards, Inês Cortes Rosa

10/10 Excellent

Dana, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and centrally located
Stayed 1 night in Sep 2022
Response from Vila Galé Cascais on 2022/10/8
Dear Dana,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Hope to welcome you again soon.Best regards,Inês Cortes Rosa

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location , great breakfast
Stayed 14 nights in Aug 2022
Response from Vila Galé Cascais on 2022/9/9
Dear Ralph,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Hope to welcome you again soon.Best regards, Inês Cortes Rosa

10/10 Excellent

Ognian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Vila Galé Cascais on 2022/9/8
Dear Ognian,Thank you for choosing the Vila Galé Cascais Hotel.Thank you so much for your review!Best regards,Inês Cortes Rosa

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location
Lovely hotel and staff . Breakfast was disappointing with coffee machines very busy and frequently out of service
Stayed 3 nights in Sep 2022
Response from Vila Galé Cascais on 2022/9/8
Dear Brian,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.I am glad that you have enjoyed our hotel despite some less positive details that you mention. Our goal is always to please our guests so that they feel comfortable in our hotel. I apologize if we were unable to meet your expectations regarding our breakfast. We have a wide variety of products in our breakfast so that we can satisfy all our guests.Feedback from our guests is always very important and makes us improve day by day, so thank you for helping us to improve. We will take into account the mentioned points.Hope to welcome you again soon.Best regards,Inês Cortes Rosa

4/10 Poor

Luis

Traveled with family
Disliked: Staff & service, property conditions & facilities
Great location. That's pretty much all positive that can be said about the hotel.
Stayed 1 night in Aug 2022
Response from Vila Galé Cascais on 2022/9/4
Dear Luis,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.I am glad that you have enjoyed our location. Our goal is always to please our guests so that they feel comfortable in our hotel. I apologize if we were unable to meet your expectations regarding the other aspects of the hotel. Hope to welcome you again soon and I am sure that your experience will be different and pleasant.Best regards,Inês Cortes Rosa

10/10 Excellent

Caroline

Stayed 7 nights in Aug 2022
Response from Vila Galé Cascais on 2022/8/28
Dear Caroline,Thank you for choosing the Vila Galé Cascais Hotel.Thank you so much for your review!Best regards,Inês Cortes Rosa