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Reviews of The Central House Lisbon Baixa - Hostel

2 out of 5
The Central House Lisbon Baixa - Hostel
300 Rua dos Fanqueiros, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 144 reviews" "
Rating 8 - Good. 33 out of 144 reviews" "
Rating 6 - Okay. 9 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 4 out of 144 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
I will be back , wonderful
Stayed 4 nights in Apr 2024

4/10 Poor

Alireza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is too much expensive for this hostel Breakfast poor
Stayed 2 nights in Mar 2024
Response from The Central House Lisbon Baixa on 2024/4/8
Dear Alireza,We appreciate your feedback and apologize if you felt the cost didn't align with your expectations. We're constantly evaluating our pricing to ensure it reflects the value we provide. We'll take your comments into consideration to improve our offerings and ensure a more satisfying experience for our guests. Thank you for bringing these points to our attention, and we hope to have the opportunity to better serve you in the future.Kindly,Alessandra AbreuGeneral Manager

10/10 Excellent

Abhinay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the fromt desk were awesome . Very friendly staff. Centrally located to everything.
Stayed 2 nights in Feb 2024
Response from The Central House Lisbon Baixa Team on 2024/2/26
Dear Abhinay,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our front desk team and found them to be awesome and friendly. Providing excellent customer service is one of our top priorities, and we're delighted that our staff made a positive impression on you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary-Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here and would definitely come back! Very nice location, great staff, very clean, nice common space. The only suggestion I would have is to maybe start breakfast earlier than 8am, but the breakfast was very good!
Stayed 2 nights in Jan 2024
Response from The Central House Lisbon Baixa Team on 2024/1/22
Dear Mary,Thank you for choosing to stay with us, and for taking the time to share your positive experience! We're delighted to hear that you had a great stay and that you would consider coming back.Your feedback is valuable to us, and it helps us enhance our services. We look forward to the opportunity to host you again in the future.Kindly,The Central House Lisbon Baixa Team

8/10 Good

Lilia Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from The Central House Lisbon Baixa Team on 2024/1/22
Dear Lilia,We appreciate your feedback! We're delighted to hear that you found our location great. We look forward to welcoming you back in the future.Best regards,The Central House Lisbon Baixa Team

8/10 Good

Hsiao Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was clean, conveniently located, and it was so nice they provided a bottle of water at the start of the stay (but not throughout). One night, we heard people running through the corridor, other than that, it has been fairly quiet.
Stayed 3 nights in Dec 2023

10/10 Excellent

Liliana

Stayed 3 nights in Nov 2023

8/10 Good

noe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Nov 2023
Response from The Central House Lisbon Baixa Team on 2023/12/4
Dear Noe,It is wonderful that our location was just what you desired for your travel needs!Our team hopes to offer you another warm welcome soon! Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Mae

Traveled with partner
Liked: Amenities
Wonderful friendly helpful staff! Very clean which was super important to us. Management, please give a shout out to Eduardo, Lauren, Ravisi, Piedro and Jeff!!
Stayed 4 nights in Oct 2023
Response from The Central House Lisbon Baixa Team on 2023/11/7
Dear Mae,Your kind words are greatly appreciated, and we will be sure to pass on your praise to the mentioned team members. We look forward to the opportunity to serve you again in the future. Thank you for choosing our establishment!Kindly,The Central House Lisbon Baixa Team

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable and very convenient, didn’t feel like a hostel. It was good
Stayed 3 nights in Aug 2023
Response from The Central House Lisbon Baixa Team on 2023/11/7
Dear Kevin,We're delighted to hear that you found your stay to be affordable, very convenient, and not feeling like a typical hostel. Providing a comfortable and welcoming atmosphere is important to us, and we're pleased to have met your expectations. We hope to have the opportunity to welcome you back for another enjoyable experience in the future. Thank you for choosing us!Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Guylaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, close to Rossio metro or other bus/tram stops, as well as food and shops. From the moment we stepped in, all staff were super friendly - even leaving a cute welcome note in our room. Beds were comfy, room was clean and plenty of space for 2 people. Would recommend!
Stayed 3 nights in Sep 2023

2/10 Terrible

Yashar

Stayed 1 night in Oct 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty space in a good location
Stayed 4 nights in Oct 2023
Response from The Central House Lisbon Baixa Team on 2023/10/30
Dear Elaine,Thank you for your concise and positive feedback! We're delighted to hear that you found our space to be pleasing, and our location ideal. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable experience in the future.Kindly,The Central House Lisbon Baixa Team

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
the location great. the cleanliness excellent. the staff and service not great.
Stayed 2 nights in Oct 2023
Response from The Central House Lisbon Baixa Team on 2023/10/30
Dear Guest,We appreciate your feedback, and we're glad to hear that you found our location great and the cleanliness excellent during your stay. Your positive comments are valued, and they reflect our commitment to providing a comfortable environment.However, we are sorry to hear that you were not entirely satisfied with our staff and service. We take your comments seriously, and we're committed to improving in this area. Your feedback helps us identify areas where we can make necessary enhancements to ensure a better experience for all our guests.Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future and provide a more positive and enjoyable experience.Kindly,The Central House Lisbon Baixa Team

6/10 Okay

sergio

Stayed 4 nights in Oct 2023

10/10 Excellent

aynsley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hostel, especially for the price. The location is perfect, in the middle of several bars and restaurants. The area around it is very walkable. The beds were comfortable and had their own private curtains for each bed. It was clean and the staff was fantastic, very friendly and very helpful.
Stayed 2 nights in Oct 2023
Response from The Central House Lisbon Baixa Team on 2023/11/7
Dear Aynsley,We're thrilled to hear that you had a great experience at our hostel, especially considering the price. The perfect location, comfortable beds with private curtains, and cleanliness all contributed to your enjoyable stay. It's also wonderful to hear that you found our staff to be fantastic, friendly, and helpful.We appreciate your positive feedback and look forward to welcoming you back in the future. Thank you for choosing our hostel!Kindly,The Central House Lisbon Baixa Team

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Was kept up all night with the most loud fellow room guest. Finally fell asleep when he woke up around 5am. Missed check out on time and had to pay another 5 euros. Too many nicer experience i know in Lisbon. Best of luck to this place.
Stayed 1 night in Sep 2023
Response from The Central House Lisbon Baixa Team on 2023/11/7
Dear Guest,We're truly sorry to hear about the disruption caused by a fellow room guest during your stay, and how it affected your sleep. We understand the importance of a peaceful environment for our guests, and we apologize for this inconvenience. That's why we always recommend that when booking a shared room, you bring your earplugs so you don't have any discomfort in this regard, as these are situations that can occur. If you had informed us at reception about the matter, perhaps we could have helped with this situation by asking your roommate not to make so much noise, so as not to disturb the other roommates.We are already looking forward to welcome back! Kindly, The Central House Lisbon Baixa Team

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around, comfy beds and pillows, lovely staff
Stayed 1 night in Sep 2023
Response from The Central House Lisbon Baixa Team on 2023/9/19
Dear Tanya ,Thank you so much for your kind words.We are really happy to know that you had a great stay with us and that each of our facilities and services helped you to enjoy your time while staying with us. It was a pleasure having you here with us.Kindly,TCH Lisbon Baixa

6/10 Okay

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Did not have wifi for 2 days and was not fixed up to the day we left
Stayed 2 nights in Sep 2023
Response from The Central House Lisbon Baixa Team on 2023/9/19
Dear Hong,Thank you very much for your feedback.We are really sorry about the Wi-Fi situation. We understand the issue and it impact on the guests. Nevertheless we will certainly address your helpful feedback right away . Our priority is to provide excellent customer service and an enjoyable experience during your stay with us. Hopefully we have the opportunity to welcome you back for a more enjoyable experience in the future!Kindly,Pedro Forti Front Office Manager

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a wonderful central location.. we had a private room and it was very clean and no noise. It was cool because there’s air conditioning. And very walkable. Lots of shopping around and restaurants everywhere. The only negative was their Wi-Fi did not work… we are from Canada and we do not have international Wi-Fi. Other than the Wi-Fi not working, it was a wonderful stay.
Stayed 2 nights in Sep 2023
Response from The Central House Lisbon Baixa Team on 2023/9/19
Dear Lynda ,Thank you for the kind words. It is wonderful that our location was just what you desired for your travel needs and we are happy to know that our staff and high cleaning standards met your expectations. On the other hand we are very sorry about the Wi-Fi. We will certainly address your helpful feedback right away.Our team hopes to offer you another warm welcome soon! Kindly,TCH Lisbon Team.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

Kim, Chicago

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
One important note about this property is that it is a hostel, not a hotel. I had to pay for towels and there are no complimentary amenities. I would not have booked this property if I had known this. That being said, for a hostel, the main common areas were nice, the room was a good size, and the bathroom was clean.
Stayed 1 night in Aug 2023
Response from The Central House Lisbon Baixa Team on 2023/8/21
Dear Kim, Thank you for sharing your experience with us. Your feedback is highly appreciated as we are always looking for ways to improve our services and offer the best possible experience to our guests.All details of the room you booked are shown on the website from which you booked, including measurements, amenities, facilities and photos. We do not want our guests to get the wrong impression of the room they choose to book and that is why we provide all this information from the very beginning.Hopefully we have the opportunity to welcome you back for a more enjoyable experience in the future!Kind Regards,The Central House Lisbon Baixa Team

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
For a youth hostel, this place is amazing. Clean, convenient, pretty, unique and friendly, this was probably the best hostel I've ever stayed in. Unfortunately, the bathroom in our room smelled for the whole time we were there, (before we used it) and the bunk beds were about 6'4" long, which was totally fine for me, but not for my 6'4" husband.
Stayed 1 night in Jul 2023
Response from The Central House Lisbon Baixa Team on 2023/8/14
Dear Stacey,Thank you for taking the time to share your comments with other visitors to Booking. Guest feedback is something that is extremely valuable to us. All details of the room you booked are shown on the website from which you booked, including measurements, amenities and photos. Unfortunately, in downtown Lisbon we suffer from sanitary problems due to the high tide of the river. All establishments have this problem with bad smell. Please accept our apologies for the inconveniences caused by the smell. Kindly, The Central House Lisbon Baixa Team

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First hostel stay was great!
Easy check in, friendly and helpful staff, other guests in shared room were respectful, great working space downstairs, and very comfortable!
Stayed 2 nights in Jul 2023
Response from The Central House Lisbon Baixa Team on 2023/7/24
Dear Rachelle,Thank you for your 10* review! We are really happy to know that you had a great stay with us and that each of our facilities and services helped you to enjoy your time while staying with us. We are already looking forward to welcome back!Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Aidan, Barrys Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 3 nights while solo travelling and loved it! It felt more like a hotel than a hostel and the location was amazing. 2 minute walk to the metro, train and bus to get you anywhere in the city plus tons of shops and restaurants right around the corner. Would definitely stay here again when I return to Lisbon!
Stayed 3 nights in Jul 2023
Response from The Central House Lisbon Baixa Team on 2023/7/24
Dear Aidan,What a brilliant review! Thank you so much for all of the excellent feedback on your stay with us.We are already looking forward to welcome back!Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Eranda

Liked: Cleanliness, staff & service, property conditions & facilities
Great hostel! Clean and great staff!
Stayed 3 nights in Jun 2023
Response from Reception on 2023/7/2
Dear Eranda,Thank you for sharing your experience with us.We are very happy to hear that you enjoyed the high standard of cleanliness we offer.Thank you again for your comments and we hope to welcome you again in the future for a more enjoyable experience.Kindly,The Central House Lisbon Baixa Team

8/10 Good

Saucha

Liked: Cleanliness, staff & service, property conditions & facilities
This hostel is in a good location. Day staff are friendly, efficient and helpful. Service in the evening from front desk staff not as good. The hostel is very clean and the breakfast was reasonable. Internet in the rooms was not reliable.
Stayed 1 night in Jun 2023
Response from The Central House Lisbon Baixa Team on 2023/6/26
Dear Saucha,Thank you for taking the time to share your comments with other visitors to Expedia. Guest feedback is something that is extremely valuable to us. We are pleased to hear that you enjoyed our location, although we regret that other aspects of your stay did not completely live up to your expectations. We take note of all the suggestions and comments with the aim of improving our quality.Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Rofida

Stayed 1 night in Jun 2023

10/10 Excellent

Sinae, Laguna Niguel

Liked: Cleanliness, property conditions & facilities
Very conveniently located in the central Baixa district. Within 3 minutes walk of the Rossio metro station. Had a great time in this area. I would also recommend the breakfast.
Stayed 4 nights in Jun 2023
Response from The Central House Lisbon Baixa Team on 2023/6/15
Dea Sinae,What a brilliant review! Thank you so much for all of the excellent feedback on your stay with us.Kindly,The Central House Lisbon Baixa Team

8/10 Good

Shabbir

Liked: Cleanliness, staff & service, property conditions & facilities
This hostel is well located and is very clean. Rooms were nice and comfortable too. Staff is extremely helpful and pleasant. I'm not sure why they advertise a bar or outdoor seating since neither are open, so don't plan around that. The setup is nice but the chairs in the common area are not comfortable for long sits. I believe this is a great place if you aren't planning on hanging out in the hostel other than breakfast and sleep. Its not a place to meet tons of travelers or party, but I would definitely stay here again, I really slept well.
Stayed 3 nights in May 2023
Response from Pedro Forti on 2023/6/10
Dear Shabbir,Thank you for staying with us and giving your feedback.Your feedback is highly appreciated as we are always looking for ways to improve our services and offer the best possible experience to our guests.It was a pleasure to have you here.Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was located in a good location for viewing popular sights in Lisbon. It apparently is a high end hostel, which I was unaware of when booking. It was clean however, and staff provided good service. Few amenities, but no issues with the stay.
Stayed 2 nights in May 2023
Response from The Central House Lisbon Baixa Team on 2023/5/29
Dear Michael,We'd like to extend a big thank you for choosing TCH Lisbon, as well as for your comments on Expedia. We are already looking forward to welcome back!Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great !
Response from The Central House Lisbon Baixa Team on 2023/5/4
Dear Manal,Thank you for taking the time to tell us about your recent stay and we hope to welcome you back to the hotel in the near future.Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not realuze that this was a hostile. A very nice one with private rooms. It was very nice and stsff was friendly and helpful.
Stayed 1 night in Apr 2023
Response from The Central House Lisbon Baixa Team on 2023/5/4
Dear Jeffrey,Thank you for taking the time to tell us about your recent stay and we hope to welcome you back to the hotel in the near future.Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Tan Ai

Liked: Staff & service, property conditions & facilities
Excellent location for a reasonable price!
Stayed 2 nights in Mar 2023
Response from The Central House Lisbon Baixa on 2023/3/28
Dear Tan,Thank you for sharing your comments with us.We are really happy to know that you had a great stay with us and that each of our facilities and services helped you to enjoy your time while staying with us. Kindly,The Central House Lisbon Baixa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
My room is in 5th floor and facing to the Rua dos Fanqueiros street. Every night 11-12 it was very noisy due to the cleaners collect the rubbish. If you’re not going to sleep at that moment, it’ll be fine for you. Overall is good especially the location.
Stayed 4 nights in Mar 2023
Response from The Central House Lisbon Baixa Team on 2023/3/20
Dear Guest,Thank you for sharing your comments with us.It is wonderful that our location was just what you desired for your travel needs and we are happy to know that our high standards met your expectations.Our team hopes to offer you another warm welcome soon! Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Worth a stay.
We enjoyed our stay overall and would stay again. However, the first night the wifi went out. The thermostat does nothing and our room on the 4th floor got hot. We had to open a window to cool down but it's way too loud and we would have to close the window again to sleep. A fan would really help. The handheld shower didn't work (maintenance came once but didn't fix it). The rain shower worked. One morning the water was only warm, but nice the second morning. Beds were comfy. Staff was very nice.
Stayed 2 nights in Feb 2023
Response from The Central House Lisbon Baixa Team on 2023/3/6
Dear Lisa,Thank you for sharing your experience with us. Regarding the comments about your room, we apologize that it did not meet your expectations relating to the air conditioning and wifi.We will certainly address your helpful feedback right away.Hopefully we have the opportunity to welcome you back for a more enjoyable experience in the future!Kindly,The Central House Lisbon Baixa Team

8/10 Good

kim

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Walkable distance to most of the tourist attractions. Room/bathroom was clean with good shower drainage. Was sad to hear we had to pay 2.5 euro for towels but overall had satisfying stay for 2 nights.
Stayed 2 nights in Feb 2023
Response from The Central House Lisbon Baixa Team on 2023/2/20
Dear Kim,Thank you so much for your kind words.We are sorry to hear that you were not happy with the towel rental price.All details of the room you booked are shown on the website from which you booked, including measurements, amenities and photos. We don't want our guests to get the wrong impression of the services they choose to book and that's why we provide all this information from the beginning.Hope to host you in another opportunity.Kind Regards,The Central House Lisbon Baixa Team

8/10 Good

King Yu

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Comfortable SLOOOOW Internet
Great central location and very clean and quiet during our stay. The beds were comfortable and the twin room was nice. Skip the breakfast as it is not worth the 7.50 euro for cereals, fruit and juice. There are plenty of places to eat nearby. The only downside was the internet is horrifically slow. Like barely above dialup (if your remember those days). The best we got during our 4 nights was 2.5 mb down and 2 mb up. Certainly not conducive to getting any work done or even watching a netflix show. Otherwise there is a nice area in the lobby to work from and we met nice people.
Stayed 4 nights in Jan 2023

6/10 Okay

Victoria Maria

Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay in Lisbon. Great location and the staff was so helpful! Also a great breakfast spread to start the day off with lots of energy!

10/10 Excellent

Rong Fang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend

10/10 Excellent

Kadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, very friendly, very clean, great location.