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Reviews of Pensão Praça da Figueira

3 out of 5
Pensão Praça da Figueira
Travessa Nova de S. Domingos 9,, 2 esq, Lisbon, Lisboa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 587 reviews" "
Rating 8 - Good. 172 out of 587 reviews" "
Rating 6 - Okay. 42 out of 587 reviews" "
Rating 4 - Poor. 12 out of 587 reviews" "
Rating 2 - Terrible. 9 out of 587 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

francis

Traveled with group
Liked: Cleanliness, staff & service, amenities
No elevator.
Stayed 7 nights in Apr 2024
Response from STAFF on 2024/5/20
Thank you for staying at our accommodation.Regarding the elevator, we understand but as we are located in a historic area we cannot install the elevator, if it were possible it would be a benefit for our establishment. This information is available on our reservation page.Thanks

2/10 Terrible

Mina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad staff very bad service totally unsafe and not kids / family friendly Had to cancel reservation and book another place on my expense
Stayed 3 nights in May 2024
Response from The management on 2024/5/16
Mrs Mina, in response to your terrible comment, I have to tell you that you are a terrible customer who does not respect hotel standards, you arrived at the hotel at around 7am with the demand to enter the room at that time, as a guest should know (information that is readable on the booking platform) that check-in is only from 2pm, as at 7am all rooms are occupied, however you were offered a living room to rest until the room was ready, with total arrogance, he did not accept, he preferred to go look for another hotel that was available at that time, so as he made a NON-REFUNDABLE reservation, it was not possible to make a refund, the hotel was not at fault, we followed all legal regulations, therefore we did not have any responsibility for what happened, the room was unoccupied for only 2 days as required by law. Therefore, dear client, there is no reason or basis for all this arrogance.with my regardsThe managementLeonardo Coelho

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 1 night in May 2024
Response from STAFF on 2024/5/14
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Michelle, Woodbridge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didnt like was not having an elevator which was hard on my friend who has a bad knee but otherwise the staff was great, room was a good size and clean and bed was comfy. Breakfast was average but acceptable. Love the location super convenient for everything but it can get loud at night since its near a square.
Stayed 4 nights in Apr 2024
Response from STAFF on 2024/4/18
Thank you for staying at our accommodation.Regarding the elevator, we understand but as we are located in a historic area we cannot install the elevator, if it were possible it would be a benefit for our establishment. This information is available on our reservation page. As we are in the heart of the city it is natural for it to be a little noisier.Thanks

8/10 Good

Maria B., Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Well located; courteous staff; too rushed for breakfast! Noisy at night; area behind Hotel not too nice! Room was spacious!
Stayed 13 nights in Apr 2024
Response from STAFF on 2024/4/17
Thank you for staying at our accommodation.As we are in the heart of the city it is natural for it to be a little noisier.Thanks

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they would give out two or more sets of keys, and the front door was controlled by a customer key or some sort. Only had to use the door after hours when it was closed, and it was quick and easy to get open, but I'm just being very picky at this point.
Stayed 9 nights in Apr 2024
Response from STAFF on 2024/4/13
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in Lisbon.Regarding keys, just ask, and we would provide more, we do not provide keys for the main entrance door, we have a 24-hour reception.Thanks

10/10 Excellent

Rowyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, breakfasts were delicious, and proximity to all the interesting sites was excellent!
Stayed 4 nights in Apr 2024
Response from STAFF on 2024/4/10
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

8/10 Good

tot

Traveled with family
The location is convenient. The place is very clean. The place has no elevator, so it was hard climbing up the stairs with all or luggage. The location's sugn is not easily visible.
Stayed 1 night in Apr 2024
Response from STAFF on 2024/4/9
Thank you for staying at our accommodation.Regarding the elevator, we understand but as we are located in a historic area we cannot install the elevator, if it were possible it would be a benefit for our establishment. This information is available on our reservation page.Thanks

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean!
Stayed 2 nights in Mar 2024
Response from STAFF on 2024/4/8
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Kirsty

Stayed 5 nights in Mar 2024
Response from STAFF on 2024/4/20
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, though it can be a little loud on the square at night. Huge breakfast selection of fresh fruit, vegetables, cheese, cold cuts, bread, espresso drinks, and juices for breakfast. Reception staff were very kind allowing us to store our bags until check-in time when our red eye flight arrived in Lisbon mid-morning. As there are several flights of stairs into reception and the room, guests should not bring heavy, cumbersome luggage.
Stayed 3 nights in Mar 2024
Response from STAFF on 2024/3/22
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

8/10 Good

George

Stayed 1 night in Mar 2024
Response from STAFF on 2024/4/9
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

8/10 Good

Bariha

Traveled with partner
Liked: Cleanliness, staff & service
We stayed one night in Pensão Praça da Figueira and it was okay for what we paid. It’s a hotel/hostel in one offering both shared and private rooms. It’s located well, not too far from the central streets of Lisbon. It’s also about a 30 second walk from one of our favourite donair spots there called Alif Kebab House. Their donair boxes are elite!!! Pensão Praça da Figueira also offers a breakfast in the morning which is helpful, if you like to fuel up before starting your day.
Stayed 1 night in Mar 2024
Response from STAFF on 2024/3/20
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

8/10 Good

Geralda-Therese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Share bathroom, but always clean.
Stayed 1 night in Mar 2024
Response from STAFF on 2024/3/7
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

6/10 Okay

ISELA

Stayed 4 nights in Feb 2024
Response from STAFF on 2024/3/25
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

6/10 Okay

ana frances, Flushing

Traveled with family
Liked: Cleanliness
No elevators. And very noisy at night! Very convenient location.
Stayed 3 nights in Feb 2024
Response from STAFF on 2024/2/26
Thank you for staying at our accommodation.Regarding the elevator, we understand but as we are located in a historic area we cannot install the elevator, if it were possible it would be a benefit for our establishment. This information is available on our reservation page. Regarding noise, as we are in the heart of the city it is natural for it to be a little noisier.Thanks

10/10 Excellent

Charlene

The staff were very friendly and helpful. The location is incredibly central with the nearest metro station just a short walk away. Very good value!
Stayed 1 night in Feb 2024
Response from STAFF on 2024/2/14
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

8/10 Good

Kathleen, Saint Catharines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from STAFF on 2024/2/12
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

James

Liked: Cleanliness
Ticks all the boxes, electric toilet….annoying noise
Stayed 3 nights in Jan 2024
Response from STAFF on 2024/2/12
Thank you for staying at our accommodation.Regarding the pump, we understand, but as we are located in a historic building we cannot raise the floor, so we had to install electric pumps.Thanks

10/10 Excellent

Carl, Marlton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from STAFF on 2024/2/12
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Thomas, Santa Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s very very clean, close to most of the places; serves great breakfast, etc. I can’t say enough good things about this place!
Stayed 2 nights in Jan 2024
Response from STAFF on 2024/1/12
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Stefania

Stayed 3 nights in Dec 2023
Response from STAFF on 2024/1/12
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

8/10 Good

Trista

Traveled with group
Liked: Amenities
We stayed delux ensuite room on 3/F. The air quality in room was not good, we kept running nose and the nose did not feel comfy, the housekeeper kept coughing seriously during cleaning without wearing mask. Apart from this, it was clean, basic choices of breakfast, helpful staff, taxi station and metro downstair, close to everywhere.
Stayed 4 nights in Dec 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from STAFF on 2024/1/1
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Arpan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for travel. In the middle of the city. Good breakfast. Hotel approach and entry not impressive but can be ignored if central location is priority.
Stayed 2 nights in Dec 2023
Response from s on 2024/2/12
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

4/10 Poor

Alba, MEXICO CITY

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We had some bad days here mostly because we could hardly rest at night with a constant noise of water pump (day and night) in the bathroom and the very uncomfortable mattress. The hotel is more like a hostel with private rooms. Breakfast had a fair variety of food and drinks. Location is perfect.
Stayed 3 nights in Dec 2023
Response from STAFF on 2023/12/21
Thank you for staying at our accommodation.We regret that we are not up to your demands.Thanks

10/10 Excellent

Gioia

Stayed 2 nights in Dec 2023
Response from STAFF on 2023/12/21
Grazie per aver soggiornato nel nostro alloggio.Siamo lieti di sapere che ti è piaciuto il tuo soggiorno a LisbonaGrazie

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 2 nights in Dec 2023
Response from STAFF on 2023/12/18
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from STAFF on 2023/12/16
Thank you for staying at our accommodation.We regret not meeting your demands.Thanks

10/10 Excellent

Bernadette

Stayed 2 nights in Dec 2023
Response from STAFF on 2023/12/14
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

8/10 Good

S

Liked: Cleanliness, staff & service, room comfort
Perfect location, location, location
Took us ages to find - tucked away off the corner of Praca de Faguera, the entrance is round the back. Two flights of stairs brings you to the reception area. Very helpful and pleasant staff, although it was day 3 before we even realised there was a kitchen facility. Bed was very comfy and slept well. We were aware we had a shared bathroom but found it very annoying that going there in the middle of the night was a chore. Would have expected to be sharing with another room with bathroom in the middle of us but it was along the corridor, turn right and it was on the left. But, you live and learn. Probably the smallest bedroom I've ever been in on a stay, had to sit of corner of bed to get round it past the wardrobe. Shower in room was helpful but needs updating - brown water stains on base and black mould round edges isnt a good look. The actual room was spotlessly clean. Apart from this, it was fine. We didnt pay a lot so didnt expect a lot. It's basically a hostel, so its fine. Breakfast was very good with cereals, yoghurts, rolls, cold meat/cheese/boiled eggs.etc. microwave and sandwich toaster if you wanted something warm.
Stayed 3 nights in Dec 2023
Response from STAFF on 2023/12/13
Thank you for staying at our accommodation.Regarding the elevator, we understand but as we are located in a historic area we cannot install the elevator, if it were possible it would be a benefit for our establishment. This information is available on our reservation page. Shared WC, that was the reservation you made, but on the floor there are 3 WCs, one close to the room (room 304) where you were and two more at the end of the corridor on the right.Thanks

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally a slum
Absolutely vile. Literally a slum. We walked into the room and immediately asked to be refunded which they refused. Most disgusting place I’ve ever seen. We ended up booking another hotel and moving out. Please avoid
Stayed 3 nights in Dec 2023
Response from STAFF on 2023/12/15
Thank you for staying at our accommodation.We are sorry that we are not up to your demands, we advise that on your next trip you look for a 5* Hotel, of course it will not be at this price.Thanks

2/10 Terrible

Aldo

Stayed 1 night in Dec 2023
Response from Ruben Coelho on 2023/12/9
Obrigado pelo seu feedback mas para perceber o que se passou precisamos saber o que se passou e o que correu mal com a sua nestadia

10/10 Excellent

Elena

Stayed 1 night in Dec 2023
Response from STAFF on 2023/12/8
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Yoke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the breakfast,nice selection and staff is courteous and nice
Stayed 4 nights in Nov 2023
Response from STAFF on 2023/12/8
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Qi

Traveled with family
Stayed 3 nights in Nov 2023
Response from STAFF on 2023/12/8
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

6/10 Okay

yeonjoo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
직원이 친절하고 조식도 좋습니다.시설은 오래된듯 하지만 편리합니다. 엘리베이터가 없어서 캐리어 운반시 힘들었어요ㅠㅠ
Stayed 2 nights in Nov 2023
Response from STAFF on 2023/12/8
Thank you for staying at our accommodation.Regarding the elevator, we understand but as we are located in a historic area we cannot install the elevator, if it were possible it would be a benefit for our establishment. This information is available on our reservation page.Thanks

2/10 Terrible

Mike

Stayed 1 night in Nov 2023
Response from STAFF on 2023/12/18
Thank you for staying at our accommodation.We regret that we are not up to your demands.Thanks

2/10 Terrible

Monaliza

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from Maria João on 2023/11/27
Thank you for staying at our accommodation.We would like to know what went so wrong to make you think your stay was "terrible".Thanks

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room with a view! Great service and excellent price point. Lovely way to end the trip in Lisbon.
Stayed 1 night in Nov 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

8/10 Good

Stellan

Stayed 3 nights in Nov 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Jinwoo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The location is nowhere better than here. Good for cost-effectiveness! The room was small, but it was nice to have a separate bathroom. Breakfast was good and the staff were so kind. However, I was surprised to see a cockroach because it was an old building and there was a restaurant on the first floor.
Stayed 3 nights in Oct 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We regret what happened, as the law requires quarterly clearance service, once again we apologize.Thanks

6/10 Okay

José

Stayed 1 night in Nov 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in Lisbon.Thanks

8/10 Good

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
One night stand
Had a good stay after returning from Porto. Bed is too hard
Stayed 3 nights in Oct 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in Lisbon. Regarding the beds, we are sorry, but there are few or no complaints.Thanks

8/10 Good

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good but the bed
Ii have stayed in this hotel before. The area is great and love the breakfast and helpful staff. The only problem is the uncomfortable beds. Please replace.
Stayed 1 night in Oct 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in Lisbon. Regarding the beds, we are sorry, but there are few or no complaints.Thanks

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Staff on 2023/11/28
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Kee

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with nice staff, walkable to everything, and metro station is just downstairs.
Stayed 2 nights in Oct 2023
Response from STAFF on 2023/12/13
Thank you for staying at our accommodation.We are pleased to know that you enjoyed your stay in LisbonThanks

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is PERFECTLY located in the old-town area. Access to bus and subway were literally at the door and the staff were very helpful in helping us figure out the routings, etc. The atmosphere both in the small hotel and in the area was incredibly relaxed - felt like I was at home within minutes. There was a great local restaurant just out the front door and small shops for wine, snacks etc within 100 meters. My only concern was the three floor of stairs that we had to carry our luggage up and down (arrival and departure). If mobility is an issue, this is not the place. For me (I'm 75 and my wife is 70), it was no problem. I would go out of my way to stay at this hotel - the perfect relaxing get-away!!!
Stayed 3 nights in Oct 2023
Response from STAFF on 2023/12/13
Thank you for staying at our accommodation.Regarding the elevator, we understand but as we are located in a historic area we cannot install the elevator, if it were possible it would be a benefit for our establishment. This information is available on our reservation page.Thanks