2/10 Terrible
Suzanne, Ancaster
Traveled with partner
2024/3/9
Disliked: Staff & service, amenities, property conditions & facilities
There were teenage girls on a school trip in rooms 315 ans 317. We were 311. The were yelling and jumping around and screaming. I tried talking to the teacher, it didn’t work. I went to the front desk, the noise stopped around midnight the first night’s. Second night, same thing. The front desk went up with noise lasting past midnight. Third night, another client went to the rooms and screamed at them then told the front desk. No sleep before midnight then a group came back from partying at 5 am. Short night. The heat in our room broke so we had a portable heater. The tub was so high that I couldn’t get in to take a shower. The tiny window was at the back where all the air conditioners and the pigeons nests were. The water damage in the bathroom door was bad. This place would barely qualify as a youth hostel. I asked them for a different room with a shower. The answer was no. The staff should have been dealing with the noise by either moving us or them. They refused. We just cancelled our next stay there for April. We left so tired and frustrated. We’ve been Expedia clients for 20 years. You should change their rating until they renovate and treat the customers with respect.
Suzanne
Stayed 3 nights in Mar 2024