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Its was a very nice stay! The staff was very friendly and helpful. The room was clean and the view was amazing!
Balbir Inder Singh
Stayed 3 nights in Apr 2024
Response from Front Office Team on 2024/4/18
Dear Balbir Inder Singh, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Warm regards,
Dear Ms. Helen,We appreciate the time and availability to write your opinion regarding your most recent stay at Altis Belem Hotel&Spa.We are very proud to hear that you found our staff excellent. We will share your kind words with all the team!Kind regards,
The Staff is excellent, very professional and very friendly. In addition, the housekeeping is first rate.
James
Stayed 3 nights in Mar 2024
Response from Diana Martins on 2024/3/15
Dear Mr. James,We appreciate the time and availability to express your opinion regarding your most recent stay at Altis Belém.It makes us very proud to hear that you have enjoyed your stay overall, and that you found our staff excellent! We will share your kind words with our team so, they will know, they made a difference during your experience with us!Hopefully we can welcome you back on your next visit to Lisbon!Kind regards,
Staff were very friendly and helpful. The location is good although the trams can be a bit noisy. The spa could use some maintenance, but overall our stay was excellent. Don't miss the Michelin-starred restaurant!
Dear Whitney. Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Warm regards.
Great location with great views. It also offers a Michelin-starred restaurant. The services and staff were excellent, and the room is large. Although we are not a big fan of the contemporary style. Many furniture and utilities (including toilet and sinks) look good but difficult to use.
Jun
Stayed 3 nights in Oct 2023
8/10 Good
Whitney
Traveled with family
2023/11/2
Liked: Cleanliness, staff & service, amenities
The staff at the Altis Belem were superb. Our original room wasn’t comfortable so the manager provided a complementary room upgrade to the river view. The view was beautiful from the large balcony we enjoyed watching the sail boats and ships on the river. The particular room had no wall separating the sleeping area from the bathroom so better suited for couples or solo travelers. The bed was very comfortable we got a great night sleep! We did not realize until our second night that the hotel also offered free breakfast and the breakfast was delicious with a variety of offerings from real fruit, pastries, and a chef to make eggs your way. Make sure to get a thorough list of the hotel offerings as they are plentiful. Some of the furnishings in the hotel room appeared dated and needed modernization like usb outlets next to the bed and more convenient placement of light switches
The hotel location is ideal for most tourists. Right next to the Belém tower and a short walk to Patisserie de Belem
Regarding the Spa, I only booked an appointment for a manicure and pedicure and though I did not enjoy that experience I hear the other spa facilities like the gym, pool and massages are enjoyable.
Overall, I would stay here again on a solo visit to Lisbon. The staff are absolutely fantastic and they made me feel comfortable in their hotel.
A beautiful hotel in a fabulous location. It is hard to figure out how to do anything like turn on the lights because it is too high tech and everything is black, the walls, floors, everything . Knowing braille would be a plus. And the lighting is poor.
Beautiful views. Service was good, room service call never answered for us or our friends . Breakfast was ok limited options. Nice indoor pool in the spa. Quiet, nice space. For the price, nothing special didn’t feel like a luxury hotel . Our friends had water issue in their room that took 3 days to resolve, appreciate that their room was compensated, but for such a highly rated hotel they shouldn’t have needed to be in our room at times. Best part of hotel is the view of the Tagus River .
The front desk staff and all hotel staff were wonderful to interact with, prompt, and very helpful. The spa is beautiful and the entire facility is stunning. There is a Michelin star restaurant in the lobby, as well as amazing bar, roof top, & outdoor dining area. Will absolutely be back for another visit. Thank you for your hospitality
I loved my room and the small rooftop pool was great for relaxing on the first day after too many hours of flying. The breakfast, while nice that is was complimentary- was inedible- the cured salmon tasted old and very fishy- I had to spit it out into my napkin. Not what you’d expect from a five star hotel at all. After the first breakfast I stayed away from the food and all I’d have for breakfast was two lattes and some orange juice- both of those were the only good things about that breakfast. My friend had another room (I had friends fly in from all over to celebrate my birthday in Lisbon) and I felt terrible as she had a few issues in her room- the main one being that her shower backed up and flooded the bathroom on day one. The plumber came to fix it, started the task, then left and never came back during our time there. All in all, I had a good experience, but I probably won’t book there when I come back to Lisbon.
Great hotel on the Marina, nice rooms, great breakfast, great location, the only down side is the fitness center way to small, im a bodybuilder and even when im on vacations I like to put a good workout together, but in this gym is imposible. Thankfully because is on the marina I was able to go for a good run in the mornings, for the rest is a great option.
Loved the property and convenience to most part of the city via the train and Uber. Several sites were also accessible by simply walking.
Luis
Stayed 3 nights in May 2023
Response from Teresa on 2023/6/5
Dear Guest,Thank you for taking your valuable time and sharing your lovely feedback.It gives us immense pleasure to read through your comments. Kind regards,
Dear Guest,Thank you for taking your valuable time and sharing your lovely feedback.It gives us immense pleasure to read through your comments. Kind regards,
Hotel is within walking distance of Belem Tower. The staff provided suggestions for the area regarding dinner and assisted with any concerns.
Belinda
Stayed 1 night in Apr 2023
Response from Teresa on 2023/5/28
Dear Guest,Thank you for taking your valuable time and sharing your lovely feedback.It gives us immense pleasure to read through your comments. Kind regards,
Dear Guest,Thank you for taking your valuable time and sharing your lovely feedback.It gives us immense pleasure to read through your comments. Kind regards,