Exterior

Reviews of Hilton Garden Inn Lijiang

3.5 out of 5
Hilton Garden Inn Lijiang
1271 Shangri-la Road West, Lijiang, Yunnan

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 40 reviews" "
Rating 8 - Good. 14 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

gh

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent, there are very nice and helpful staffs, they answer questions that we have and give great suggestions which beyond their responses. Hotel is very clean, it’s walkable to Lijiang old town, breakfast is pretty good, we are very happy to stay there
Stayed 2 nights in Nov 2023

8/10 Good

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in a gorgeous city
Very friendly and kind staff. Quite accommodating. I wish they had a concierge since we speak limited Chinese and wanted a bit more information on local sites. The staff there tried their best and we appreciated them, but could have used a bit more help planning some trips.
Stayed 3 nights in Dec 2020

10/10 Excellent

CW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great one night stop over...
A decent sized room that was perfect for my one night stay over before heading to Tiger Leaping Gorge. They also allowed me to leave my suitcase there while I visited the gorge, which made the whole hiking experience less painful. Breakfast was a little Chinese in style but was generally decent.
Stayed 1 night in Jul 2020
Response from lee on 2020/7/31
Dear Guest, The warm greeting from Hilton Garden Inn Lijiang, thank you for your excellent comments for our hotel. We are encouraged by you, and we will do our best for every guest's experience, to feel hospitality of hilton, and Lijiang culture. Thanks for your stay again, and we are sincerely looking forward to your next trip to Lijiang and stay with us again. Have a nice day! Hilton Garden Inn Lijiang

10/10 Excellent

Liew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Donald

Stayed 3 nights in Nov 2019

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place with great warmth
Amazing - from comfort to food to service et all ; staff was particularly amazing and went out of the way to help; was provided an upgrade on arrival; the car drivers were however not up to the mark. Mr Vince, Mr Phoenix (the Chef), the Travel Guy and the Lady and the Guy at the Bar need special mentioning ; all of them made us feel highly privileged,
Stayed 4 nights in Apr 2019

10/10 Excellent

Husin Daud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room clean and comfortable Process check in quite long as one group of customer during check in ask too many things Staff should be knew and focus on process check in Others guest just do not want to Q and bypass us Reception should serve who comes first
Stayed 2 nights in Dec 2018
Response from Christopher on 2019/1/11
Dear Husin, The warm greeting from Hilton Garden Inn Lijiang and your excellent comments. Thanks for your feedback for check in process. We had already enhance the training of staff skill, and will serve guests efficiently, skillfully. We are sincerely hope your next trip to Lijiang and stay with us. Thanks and best regards Hilton Garden Inn Lijiang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Christopher on 2019/1/2
Dear Guest, The warm greeting from Hilton Garden Inn Lijiang, thank you for your excellent comments for our hotel. We are encouraged by you, and we will do our best for every guest's experience, to feel hospitality of hilton, and Lijiang culture. Thanks for your stay again, and we are sincerely looking forward to your next trip to Lijiang and stay with us again. Have a nice day! Hilton Garden Inn Lijiang

8/10 Good

Etai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

10/10 Excellent

Dan, Fredericksburg, Va USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Facility with Outstanding Service
Close but not too close to the commotion of old town. Well built with attractive decor with a contemporary take on tribal art. Outstanding restaurant with something for every taste. Reception staff was very helpful and housekeeping was excellent.
Lobby
Entrance
Wife and translator
A great burger
Stayed 2 nights in Jul 2017
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

10/10 Excellent

Rajaram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice restaurant, room had a mountain view, nice experience overall.
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

2/10 Terrible

Don, Jamison Pa USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hall ways full of cigaret smell.
I was suprised when they told me they did not have a bell boy. They told me they are not same like Hilton. They are lower class. Loby area smell like sewer Upper floor hallways smell cigaret. Hard to breath. This kind of hotel I could get it for 30 dollars a night.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Horrible staff
I asked them about the nearest Starbucks... I told them that I saw one near Ren Min Hospital.. but they kept saying no.. After all, they wrote address in Chinese for different location which was extra 20 mins away. The hotel is intended for business travel personals, not for tourists. Most of staff do not speak English at all, and says very rude things not knowing that I understand enough Chinese... I will not recommend here for any tourist. They do not even help you to get taxi... They will tell you go to street and find it yourself..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay. Located in the main road and quite close to the old town and other amenities.
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay.
Location of hotel is quite good as it is not far from the Old Town - short taxi tide will take you there. Bed is comfortable. I was a bit disappointed with the 'mountain view' as it was mostly obstructed by roofs. Good value for money
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

10/10 Excellent

Joe, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in LiJiang
Hotel staffs are very nice and helpful. Room was very clean and bed was comfortable. Breakfast was super. Reasonable price.
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcoming and friendly hotel in a good location
I stayed here for two nights and thoroughly enjoyed the stay. It was over a weekend and I could go to visit places such as Jade Dragon Snow Mountain and the old city of Lijiang. The hotel staff were extremely helpful and friendly, helping with practical things like getting a taxi and so on. In particular, one of the managers was very helpful and efficient in sending on to me by express mail some computer accessories that I had inadvertently left in the room. One of the cleaning ladies also impressed me by explaining various tips about the local climate - such as needing sun protection because of the altitude and also being aware of the changing weather so that an umbrella would be useful. All in all, the whole experience staying at the Hilton Garden Inn in Lijiang was an enjoyable and memorable time. I am very likely to choose this hotel again in the future.
Response from Christopher on 2016/1/23
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christopher on 2016/1/23
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

10/10 Excellent

Juan D, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden great option for Lijiang stay
Great hotel in Lijiang. Staff were very corteous and helpful. Rooms were very clean and hotel facilities were very new, Great variety of food including western style of salad and burger. Conveniently located next to the old town and black dragon pool which I dwfinitely recommwnd you visit.
Response from Christopher on 2016/1/23
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

10/10 Excellent

Martin, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hilton Hotel
The hotel is new and in excellent clean condition--the room was large and very comfortable. The staff was very helpful at the front desk. The hotel is about 5min away from the 'old town' by taking a taxi/cab. Also, very close to the 'Lijiang airport bus' station. Breakfast was good with lots of western food varieties. Internet was very reliable and fast. Many English speaking TV channels. Overall, a superb hotel and I highly recommend staying here.
Response from Christopher on 2015/9/19
Dear guest, The warmest greetings Thank you for you recent staying our hotel and your precious review. we are glad to hear that you have satisfied experience about room, food, and service in our hotel. I will express this information to our team. And we will try our best to offer high quality service to every guest. We look forward to you next trip to Lijiang and Hilton Garden Inn Lijiang again. Best regards

6/10 Okay

KA YAN

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワー室の扉が半分なので、シャワーを浴びる時、洗面所にシャワーの水が飛び出してしまう。 安心してシャワーが使えない。
Stayed 5 nights in Oct 2019
Response from Anne on 2019/11/26
亲爱的客人:您好,感谢您入住丽江实力希尔顿花园酒店!您对浴室的设施没有获得舒适的体验,对此我们感到十分抱歉。酒店属于希尔顿集团旗下希尔顿花园酒店品牌,酒店的设施设备均是按照希尔顿花园的品牌标准配备的,旨在以明快,敞亮,清新,现代的客房设计风格,给每一位入住的商旅客人带来高效快捷,温馨舒适的入住体验。再次感谢您的入住,我们始终在不断倾听客人的宝贵意见,不断改善我们工作的不足,给您寄每一位客人在丽江拥有良好的居停体验,祝您生活愉快!

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Bastante limpio y los empleados muy dispuestos a ayudar en rodo
Stayed 1 night in Jul 2019

8/10 Good

lalala, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
分かりやすい場所にあるホテル 以前麗江で古城内の客桟に宿泊しました。 古城内は迷路のように入り組んでいて探すのに本当に大変だったので今回は分かりやすい場所に宿泊しました。 空港行きのバスや他の街へ行くのにもタクシーやバスですぐに移動できるのがいいと思います。
Stayed 1 night in Dec 2018
Response from Christopher on 2019/1/2
親愛なる客:こんにちは、麗江の実力のヒルトンガーデンホテルに入居していただいて、ありがとうございます。ご好評をいただいております。麗江の実力のヒルトンの花園のホテルは麗江市の交通主の干道-香格の大通りの上に位置して、位置は優越で、交通は便利で、便利に到着して見つけることができます;同時に麗江のいかなる名所に行って、すべて速い交通が到着することができます。再び麗江の実力のヒルトンガーデンホテルに入居することに感謝して、あなたの次の麗江の旅を期待して、あなたの生活の楽しみを祈ります!

8/10 Good

lalala, Japan

Liked: Staff & service, property conditions & facilities
麗江のバスターミナルと同じ通りにあるホテル
Stayed 1 night in Dec 2018
Response from Christopher on 2019/1/2
親愛なる客:こんにちは、麗江の実力のヒルトンガーデンホテルに入居していただいて、ありがとうございます。ご好評をいただいております。麗江の実力のヒルトンの花園のホテルは麗江市の交通主の干道-香格の大通りの上に位置して、位置は優越で、交通は便利で、便利に到着して見つけることができます;同時に麗江のいかなる名所に行って、すべて速い交通が到着することができます。再び麗江の実力のヒルトンガーデンホテルに入居することに感謝して、あなたの次の麗江の旅を期待して、あなたの生活の楽しみを祈ります!

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre superbe, restauration très moyenne
Hotel situé dans un quartier assez proche de la ville historique, calme. Nous avns été surclassé très belle chambre. Merci à Rhajah, Caroline et Jane pour leur aide précieuse pour resoudre nos problème de communication ( elles parlent anglais) ne pas oublier l'informaticien !!! cependant internet ne fonctionne pas au top sites bloqués par l'hotel. Quant a la restauration le petit dejeuner est vraiment très moyen, pas appetissant , le buffet du soir plus que moyen Les plats à la carte sont meilleurs mais pas genial on a toujours l'impression que ce sont les restes de la veille ou plus !!!
Stayed 5 nights in Nov 2018
Response from Christopher He on 2018/11/24
Cher invité, merci beaucoup d 'avoir pris l' hôtel et votre précieuse proposition.Nous sommes très heureux et honorés de vous avoir fait part à nos collègues de notre hôtel.Données à titre indicatif uniquement, elles ne sont pas intégrées dans les notes d 'hôtels Ctrip.Je vous remercie encore de votre présence, nous attendons avec intérêt votre prochain voyage à Lijiang, je vous souhaite une bonne vie!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel, aber steigerungsfähig
Wir waren drei Tage in Lijiang und haben 2 Übernachtungen gehabt. Der Service war sehr gut: das Personal ist sehr hilfsbereit und freundlich und sie gehen auf die Wünsche der Gäste ein. Das Zimmer war sehr schön. Es gibt einige Kleinigkeiten, die uns negativ aufgefallen sind und ich zu verbessern wären: Das Frühstück war okay, aber das Personal ist nicht in der Lage, das Buffet schnell aufzufüllen, und sie sind nicht sehr aufmerksam, sodass sie nicht sehen, wenn man sich als Gast meldet. Ferner sollte der Boden von Essenszeiten nach dem Frühstück gereinigt werden. Die Gerichte der Speisekarte fürs Abendessen fanden wir nicht so gut. Die Fahrräder, die man gegen Entgelt ausleihen kann, sind zu klein und nicht sehr komfortabel. Das Personal sollte sich noch besser mit den Sehenswürdigkeiten und Preisen auskennen. Die Türe zur Hotellobby und damit zum dahinterliegende Restaurant war immer geöffnet, sodass es sehr kalt war im Eingangsbereich.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

8/10 Good

Ka Chi, Hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店房間大又整潔 唯wifi速度很慢
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

8/10 Good

Hiu kuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christopher on 2019/2/13
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

10/10 Excellent

Marc, french guy living in SWEDEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable and modern hotel
very nice hotel, good value for the money .english speaking staff, always ready to help and very friendly and professional . Expensive breakfast so we chose to buy our breakfast in the small restaurants or shops around the hotel .Had some trouble with the internet so the IT manager took his time to help me ..The restaurant offered a good range of different food at a reasonnable price (why is breakfast so expensive then?)..Not so far from the ancient town by taxi or even walking I really recommand this HILTON for a nice and comfortable stay in Lijiang
Response from Christopher on 2016/1/23
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. About breakfast, our guests can choose a lot of kinds of cuisines, western and chinese style, include a lot local but delicious foods, so compared all about these, it is a normal price in Liijiang international hotel, and maybe other hotels are more expensive, so we hope you can understand it is a reasonable price. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang

6/10 Okay

Lun

Disliked: Staff & service
酒店與出租小車安排混亂
酒店安排小車往機場程序出現混亂及卸責,小車司機遲到。
Response from Christopher on 2016/1/23
尊贵的客人: 您好,感謝您在麗江旅行的日子裡選擇入住麗江實力希爾頓花園酒店和您的點評!很抱歉您在去往機場的路上車輛安排出現了問題,給您帶來了的不方便。我們通過過去三個月不斷地調整和改進,這個問題已經得到了改善,再也不會出現類似的問題。同時我們希望可以進一步了解具體情況,酒店安排的車輛是酒店內部車輛還是外部車輛,如果是酒店內部的車輛我們會做出嚴厲的警示教育,如果是外部車輛,請您諒解,麗江出租車一直存在很混亂的情況,政府當局一直在嚴厲整治當中,但是一直沒有良好的效果,以至於會出現司機遲到、服務態度差等現象,建議您撥打市政電話投訴或者與我們反映情況,維護您的合法權益。當然,目前經過政府部門不斷整治,出租車的混亂狀況已經得到了明顯的改善。再次對您在此過程中,遭遇的不愉快,我們感到十分抱歉! 我們再次誠摯和熱情地邀請您再次來麗江旅行以及下榻麗江實力希爾頓花園酒店,感受我們通過改善提高的真正的熱情好客、高效快捷、賓至如歸的服務! 祝您省會愉快、萬事如意、工作順利! 麗江實力希爾頓花園酒店全體員工

8/10 Good

Verified traveler

Liked: Cleanliness
雪景双人房
住的所谓雪景房,大失所望,推开窗户只能看到一堆堆密密麻麻房子,说好的雪山呢?床偏小,其他的还成,房间还算干净,总体来说中规中矩吧。有点小失望
Response from Christopher on 2015/9/19
亲爱的客人:您好,感谢您入住丽江实力希尔顿花园酒店以及您的耐心点评!您在入住雪山景房间时,没有看到雪山,我们对此感到十分遗憾。这可能受到天气的影响,当然也有可能是我们的员工在给您提供信息时,不是很完整,在此我们再次致以十分歉意,我们会在今后的工作中,会注意给客人提供更加详细的信息。再次感谢您入住丽江实力希尔顿花园酒店!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
垃圾,想后悔的就去吧
非常差,三星的硬件,一星的服务,招待所的素质
Response from Christopher on 2015/9/19
尊贵的客人:您好,非常感谢您入住丽江实力希尔顿花园酒店以及您的耐心点评!我们对您在入住我们酒店时不愉快的体验感到十分抱歉,我们很能理解您的感受。我们期望能与您更进一步地了解,您在入住当中遇到的问题:如硬件方面问题,还有服务方面的问题。期待您的回复,以便我们能够在今后的工作中不断改善,提供更加优质的服务!再次感谢您的入住和评论!

10/10 Excellent

BaiYu, 美国

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物有所值
酒店设施非常好,网速也快,房间干净舒适,阳光充足,服务态度好,工作人员训练有素,物有所值,下次来丽江还住这里(如果价格不涨)
Response from Christopher on 2015/9/19
尊敬的宾客:感谢您选择丽江实力希尔顿花园酒店,我们非常珍惜您对酒店的支持和认可。酒店力求为宾客提供热情、友好、高效与“宾至如归”的服务。我们衷心期待您再次光临丽江及下一次的希尔顿花园之旅! 丽江实力希尔顿花园酒店

10/10 Excellent

BaiYu, 美国

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店各方面都很好
酒店设施完善,网速也快,房间干净整洁,床也舒服,服务态度好,下次还订这里
Response from Christopher on 2015/9/19
亲爱的宾客:您好,感谢您选择丽江实力希尔顿花园酒店以及您的耐心点评,我们非常珍惜您对酒店的支持和认可。酒店力求为宾客提供热情、友好、高效与“宾至如归”的服务。我们衷心期待您再次光临丽江及下一次的希尔顿花园之旅! 丽江实力希尔顿花园酒店