蘭樟出租度假屋

「The check-in process and communicate all good but the unit cleanliness is really bad. 」

「Our stay was okay, but a few small details could be improved. The studio wasn’t on the highest floor as expected, there was no hand wash, and only half a roll of toilet paper was provided. These simple touches would make a big difference, especially for families travelling from afar. We were also asked to cancel our unrefundable booking, which caused some confusion, and check-in instructions were not sent 24 hours in advance, making arrival less smooth. I hope these points help improve the...

「The exterior of the property looked similar to the photos posted online. Unfortunately, the interior was a very different experience. The elevator and the room had a strong unpleasant odor, making the environment uncomfortable. After inspecting the room, we immediately informed the front desk that the room was unsatisfactory and decided not to stay. Despite raising our concerns at the time, the matter was not resolved to our satisfaction. We also contacted Expedia for assistance, but were...

「Overall was good, but the towels were filthy and stained, which is unacceptable. Asked for new ones, but some were still stained too. This gives you 1 star as hygiene is a must for any hotels」

「The property is very nice and clean. There is a variety of restaurant food options available on the lower level. The view was incredible and the host is very helpful in answering any questions you may have about the room.」

「Check In Counter too limitted 」

「The 3 bedrooms are just nice for my family, the room are clean and new, walking distance to Genting Highlands indoor and outdoor theme parks. It has nice views and a jacuzzi at balcony. We have fun staying. We stayed one night, would suggest stay at least 2 nights.」

「1. Internet stopped working for half a day on Saturday evening, sent an email got no response except an automated emailer reminding of check out next day by 11:00 AM. 2. The fan in the room was super noisy - no way - place or opportunity to report. 2 security guards at lobby who ask us to send an email to connect, unlike in hotel where one can call the reception or housekeeping.」