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Reviews of Palm Beach Resort & Spa

3.5 out of 5
Palm Beach Resort & Spa
Jalan Batu Manikar, Labuan, Sabah

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 104 reviews" "
Rating 8 - Good. 45 out of 104 reviews" "
Rating 6 - Okay. 23 out of 104 reviews" "
Rating 4 - Poor. 9 out of 104 reviews" "
Rating 2 - Terrible. 2 out of 104 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Heinz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Staff was very courteous and provided excellent service most of the time. There were some occurrences during lunch when staff appeared overwhelmed. Room was kept clean and was serviced regularly. nice room accommodations. Internet however did have some problems, especially in the rooms, making work somewhat challenging on occasions. pool was a nice change, however, would recommend trying to keep this open later on certain days. 7PM seems extremely early for the area, especially on weekends.
Stayed 27 nights in Aug 2023
Response from Reservation on 2023/10/27
It is a pleasure to know that you had a wonderful experience with our quality services. Thank you for your valuable time and review to help us keep improving. Looking forward to welcome you back in the near future.

10/10 Excellent

Gondal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Reservation on 2022/9/7
Dear Valued Guest,Thanks for staying with us. We appreciate your feedback.Best regards and thank you

10/10 Excellent

Tracy

Stayed 2 nights in Jan 2022

10/10 Excellent

SYED ABDULLAH

Stayed 1 night in Nov 2021

10/10 Excellent

rosnah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View
The garden view not a garden just back of the resort. But I love the bathtub
Stayed 1 night in Jan 2021
Response from Reservation on 2022/9/8
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback. Best regards and thank you, The Management

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Breakfast was decent, not the best. Overall attraction is the beach. Room was bigger but then looks outdated. Furniture wise looks old and woody.
Stayed 2 nights in Jan 2020
Response from The Management on 2023/10/27
Thank you for your valuable time and review to help us keep improving. Looking forward to welcome you back in the near future.

8/10 Good

Theresa

Liked: Staff & service, property conditions & facilities, room comfort
This was a solo trip for five days to relax. First off the hotel is in a very remote area of the island, but it is absolutely beautiful. There are no solo excursions, and it was more difficult to get back to the mainland to do any of the tours. The view from my apartment was absolutely breathtaking. The beach was beautiful and they raked it every day, but they pushed all of the debris that washed up on the beach to the end of it instead of cleaning it up ☹️They had a free shuttle service that would take you to town at certain times of the day, which is very convenient and nice. The island itself is Judy free so I picked up some alcohol and chocolate for very cheap prices. If the hotel spent a little bit of money and updated, really thoroughly cleaned everything,And added some excursions or tours offered through the hotel, it could be one of the most amazing resorts in Southeast Asia. Overall it was a decent relaxing vacation!
Stayed 5 nights in Jan 2020
Response from The Management on 2023/10/27
Thank you for your valuable time and review to help us keep improving. Looking forward to welcome you back in the near future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really shocked when I entered the room. The window blinds were some broken and some don't close completely. Luckily I got 2nd floor room. The bed sheets also had a lot of yellowish stains. Surely won't come here again.
Stayed 1 night in Dec 2019
Response from Management on 2020/1/11
Greetings from Palm Beach Resort & Spa, Labuan! Apologize for the inconvenience you had encountered during your stay. Please be informed that we have taken steps to rectify the problems. We look forward to welcoming you back to Palm Beach Resort & Spa in the near future.

10/10 Excellent

Siti Norema

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Overall great!
Overall was great, with the view and the facilities but I would appreciate very much if they can clean the room thoroughly. Just a constructive feedback from me :)
Stayed 2 nights in Dec 2019
Response from Management on 2020/1/11
Dear Ms Siti Norema, Greetings from Palm Beach Resort & Spa! We are pleased to hear you had enjoyed your stay here. Thank you for your feedback, we will take note and do what is necessary. We look forward to welcoming you back to Palm Beach Resort & Spa in the near future.

10/10 Excellent

M J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place . Room was huge and very comfortable. Staff were friendly and helpful. We were picked up at the airport and the shuttle bus driver was happy to drop us off at our next hotel on the town run at the end of our stay. The restaurant food is very good and reasonably priced. We were however surprised to see notices that there is a Rm20 charge for using the swimming pool. Luckily Palm Beach has its own beach and it was very nice being able to swim in the sea. Thank you everyone.
Stayed 4 nights in Dec 2019
Response from Management on 2020/1/11
Greetings from Palm Beach Resort & Spa! We are pleased to hear you had enjoyed your stay with assistance from our friendly staffs. The swimming pool is open for public, hence for outsider,swimming pool usage will be charge at RM20. However, for our In-House guest in complimentary. We look forward to welcoming you back to Palm Beach Resort & Spa in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Fetty J. on 2020/1/11
Thank you and we appreciate your feedback!

10/10 Excellent

Tan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Very nice view. Room is spacious. great place to go for relaxing as near to beach.
Stayed 2 nights in Nov 2019
Response from Reservation on 2019/11/15
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Fetty J. on 2020/1/11
Thank you and we appreciate your feedback!

4/10 Poor

Salinah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
So So...
Run down resort...if they trim and take care the garden, it will be beautiful. A bit scary feeling. Lobby look dull. Breakfast - Average as limited food. No ironing service and you have to bring your clothes to other room they prepared if you need ironing. Overall experience 2/5!
Stayed 1 night in Aug 2019
Response from Fetty J. on 2020/1/11
Dear Salinah, Greetings from Palm Beach Resort & Spa! We are very pleased that you took the time to share your feedback as this provides us an opportunity to review our services and facilities in the hotel to ensure we are meeting the needs and expectations of our guests during their stay. We would like to thank you for the great feedback and hope you had a good time in Labuan F.T. We look forward to welcoming you back to Palm Beach Resort & Spa in the near future. Best Regards, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from Fetty J. on 2019/6/21
Thank you and we appreciate your feedback!

10/10 Excellent

Tiong, Kota Kinabalu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is in good condition, great place to go for relaxing as near to beach.
Stayed 1 night in May 2019
Response from Fetty Neza J. on 2019/6/2
Dear Mr Tiong, Thank you for sharing your wonderful comments & we look forward to your next stay soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good good good
Stayed 1 night in May 2019
Response from Fetty N. on 2019/5/21
Greetings from Palm Beach Resort & Spa! Thank you for staying with us and for taking the time to review our property. Looking forward to welcoming you and your loved ones soon!

8/10 Good

Nurul Ezzati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Fetty N. on 2019/5/21
Greetings from Palm Beach Resort & Spa! Thank you for staying with us and for taking the time to review our property. Looking forward to welcoming you and your loved ones soon!

8/10 Good

NF, Kuala Lumpur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The peaceful calm view
Stayed 1 night in Mar 2019
Response from Fetty N. on 2019/5/21
Greetings from Palm Beach Resort & Spa! Thank you for staying with us and for taking the time to review our property. Looking forward to welcoming you and your loved ones soon!

8/10 Good

adren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Fetty J. on 2020/1/11
Thank you and we appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent environment
Stayed 2 nights in Feb 2019
Response from Fetty N. on 2019/6/2
Greetings from Palm Beach Resort & Spa! Thank you for sharing your wonderful comment & we look forward to your next stay soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel view very close the beach
Stayed 2 nights in Dec 2018
Response from Fetty N. on 2019/6/2
Greetings from Palm Beach Resort & Spa! Thank you for sharing your wonderful comment & we look forward to your next stay soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly, food fantastic! Thumbs up to the chefs. We really enjoyed our food, especially the kolo mee. But the fruits are not so good. But its okay, everything was good and clean. Wish to come back again next time..
Stayed 1 night in Jan 2019
Response from Management on 2020/1/11
Greetings from Palm Beach Resort & Spa! Thank you for sharing your wonderful comment & we look forward to your next stay soon.

10/10 Excellent

saleha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Fetty J. on 2020/1/11
Thank you and we appreciate your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and facilities
Stayed 1 night in Dec 2018
Response from Fetty J. on 2020/1/11
Thank you and we appreciate your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent and good resort tq
Stayed 1 night in Dec 2018

10/10 Excellent

siddek, shah alam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel n gud enviroment
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Sep 2018

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

SYED ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Tun Min

Clean and friendly
We had a nice long weekend at Palm Beach Resort. The hotel and rooms were clean and the staff friendly and accomodating. The food service at the beach bar was very slow, maybe because of the high occupancy during the holiday weekend. All in all, a very nice place to spend the weekend.
Stayed 2 nights in Aug 2018
Response from Fetty J. on 2020/1/11
Thank you and we appreciate your feedback

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Aug 2018

8/10 Good

Joyce, Labuan

Liked: Cleanliness, staff & service, room comfort
My husband and I really love to come here with our kids since it is near to the beach and we can just swim in the pool while watching the beautiful sunset. The staffs are friendly and attentive. The furniture is old but still in good condition but I do hope the management will upgrade it soon. The only thing that I would like the hotel management to improve is their food choices during breakfast. There is only few choices for the guests to choose from even though they do set up few noodles stalls outside for the guests to order. Compared to other hotels that we had visited, it is considered below the standard par for a 4-star hotel. Hopefully in the future, the management will improve this. Other than that, we are very pleased with everything. Thanks for the great and pleasant stay.
Stayed 1 night in Aug 2018

6/10 Okay

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a pretty rough state. It is in need of refurbishment and a sort out of the atmosphere in the place. If you are looking for a relaxing time and have cash I wouldn't come here. I dont think I would go back with the family. It was dirt cheap but you got dirt.
Stayed 1 night in Aug 2018

8/10 Good

Fazliah

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Sula

Disliked: Room comfort
Cannot sleep to much disturbance.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to nature
The sunset was incredible. Blue sky and cool breeze during the hot sunny day.
Stayed 1 night in May 2018

8/10 Good

Sam

Liked: Staff & service, room comfort
Staff are amazing. Breakfast has improved. Wonderful beds and bath. Excellent value. Arranged birthday cake for my kids prior to arrival, lovely cake. Wonderful atmosphere, loved the hammocks. Sun loungers need an upgrade or a good clean. Beach needs a litter pick up in the morning. Pool could be cleaner, water was a bit murky. Drains were sometimes smelly. But overall we love it there.

8/10 Good

Milind, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with swimming pool by the beach
Hotel with swimming pool by the beach. Nice seating arrangement on beach.
Stayed 2 nights in Feb 2018

6/10 Okay

Mohamed Herwan

Liked: Staff & service, room comfort
Relax One Corner
Ideal place for relaxation and peace of mind. Far from the any amenities. Great staffs and good service. Breakfast spread was very disappointing though.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down...
This large 300-room hotel has seen its best days very long ago. Now it's just run down and nobody seems to care anymore. Ants all over the breakfast buffet; staff acted surprised when I brought it up, took just one plate of the many with ants away and brought it back with lots of dead ants on it... Cocktails not good, food bad and not fresh, and town is 20 minutes by car. Staff just looking on when guests (or maybe staff during free time) blow their noses in the pool and spit into the pool. Pretty disgusting. Nice beach but there are sandflies, and the sea is too shallow to swim for the first 800 meters. Big rooms but sooo old and run down; uncomfortable beds with all polyester linen. This hotel is barely okay when doing business in town but not good at all for a family vacation.
Stayed 3 nights in Oct 2017

8/10 Good

Victor

Liked: Staff & service, property conditions & facilities, room comfort
Labuan Gem!
This place is a gem! With proper maintenance it may become my first and best weekend destination. Just to improve breakfast (include more bakery, jams, better quality milk), and to clean surroundings - and it is 5 star!
Stayed 6 nights in Jun 2017

8/10 Good

Mrs Badrul, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labuan ooh Labuan
3 days 2 night in Labuan. Stay at Palm Beach Resort & Spa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Breakfast down
Bit far off and buffet breakfast no decent coffee just the local stuff no eggs no jam....catered more for local tastes

8/10 Good

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hang out enjoy scenery
Environment & scene is good.. not my first time staying here thou.. the bed always got a bit of sand in it wether u went to the beach or not.. overall it's an awesome place..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was amazing...will come again in future