My wife and I had a great time in Kyoto. This guest house was within walking distance of the Nijo Castle, and within a few blocks of a subway station that connected to whereever we wanted to go. The guest house room was small, but misern, clean and comfortable. The neighborhood was quiet and safe. The washing machine in our room was a great plus. The only negative was the customer service. The Hotels.com reservation said that we would be contacted with check-in instructions. We received some emails from the guesthouse, but the only check-in instruction in those emails was that someone would give us a key when we arrived. Confusingly, the hotels.com information also said we should make arrangements for check-in since the desk at the guest house is usually unattended. So as the day came to travel from Tokyo to Kyoto, and we didn't know how to get the key to our prepaid room, we were concerned. So we used incurred roaming charges and international chares to call the number on the reservation. A woman answered. After we explained the situation, the woman said she would email us at noon instructions on how to get the key to our room. Noon came and went with no email. So we called again, again incurring large phone charges. This time a man answered and said we had been sent the instructions and refused to give them over the phone until we called again at the guest house entry. A third expensive call later, and after spending $20 to store our luggage, we finally got the key.
