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Reviews of Kyoto Uji Hanayashiki Ukifune-en

3.5 out of 5
Kyoto Uji Hanayashiki Ukifune-en
20 Uji Togawa, Uji, Kyoto-fu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 274 out of 439 reviews" "
Rating 8 - Good. 131 out of 439 reviews" "
Rating 6 - Okay. 24 out of 439 reviews" "
Rating 4 - Poor. 7 out of 439 reviews" "
Rating 2 - Terrible. 3 out of 439 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the river view from my room. It’s was traditional and cozy which made it feel safe and like home which I truly enjoyed.
Stayed 5 nights in Mar 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful ryokan. The building, location and room are great. we got the room with an partial open air bath and it was excellent. The staff was professional, kind and helpful. We felt very welcome even as foreigners. I do wish that expedia would list the schedule for the dining options because the Ryokan restaurants are only open certain days and require reservation so we missed out on dinner. It's a bit of a long walk from the train station but not terrible. It should also be noted on the expedia page that they will pick you up but you have to schedule 48hrs in advance.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent ryokan in all aspects.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mi, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful stay in a traditional Japanese ryokan. Room was spacious with floor table for tea. We had a spectacular view of the river and mountain. A quiet place away from the crowds. Spa was nice and relaxing with two hot tubs, one indoor and one outdoor. About a 16 minute walk to Uji Station. Hotel manager was nice enough to give us a free ride to the train station.
Stayed 2 nights in Mar 2024

4/10 Poor

Anil

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed with wife and two kids in a deluxe Japanese style room with private bath. Hotel is situated on a beautiful property. Room was big and “fairly” clean. Understanding room was Japanese style it is still really out dated. Some walls marked up, toilet was yellowed from age. Amenities listed included shuttle from train. When we called to arrange shuttle we were told unavailable. Took over an hour waiting for taxi in the rain. Message to the property regarding this went ignored. When we arrived the restaurant was closed that day and no food or store nearby. When we woke up the restaurant was closed again so no food for the family. TVs are small and outdated, property claimed we could connect to streaming to watch English shows but it did not work, when we called the office they put a gentleman on that did not help. The view from the room and bath is very nice overlooking the river but that was really the only nice part of the stay. Bath was nice but they have re caulked it very messily which subtracted from any luxurious feel. Beds were comfortable in the room but not living room, blankets were duvets and quite nice. Overall, property has a lot of potential but we left unsatisfied based on the price and service
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night- we had amazing massages, and an incredible Japanese breakfast. The room is as pictured, spacious and comfortable. The staff were lovely and helped us order a late Uber eats dinner. Stay two nights so you can explore the area (we didn’t have time).
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023

10/10 Excellent

Yamini

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here! Great location and wonderful accommodation! Would recommend to reserve dinner before hand at the restaurant at the hotel.

10/10 Excellent

Sadie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, peaceful, gorgeous, and such a beautiful place to stay. The staff were so accommodating, everything was clearly explained, and the onsens were perfect. We had such an incredible stay here and would come back any time. The only downside is its distance from the train station, but this doesn't bother me. It's worth the walk.
Stayed 3 nights in Nov 2023

10/10 Excellent

RENATO

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the place and the stuff were amazing
Stayed 2 nights in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, great service
Stayed 1 night in Sep 2023

10/10 Excellent

Joyce

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and disappointed
The hotel is sorely out of date and needs a refresh. The rooms were not very clean, most notably the bathrooms and the terrace had not been cleaned for a long time and needed to be upgraded. We were only told that the restaurant was not open once we arrived, so had little choice for dinner as much of the town shuts after early evening. Staff were not able to effectively communicate in English upon our arrival and couldn't help us with any alterations. The photos promised much more than the reality, and we were disappointed with the stay as a whole.
Stayed 1 night in Sep 2023

10/10 Excellent

Vasile

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional hotel!
Very good hotel in a traditional Japanese style. Great people and great location next to the Uji river! We had a great stay. Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

Rena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this beautiful ryokan. The surroundings are so gorgeous and peaceful being right next to the river. Our room was comfortable for our family of 4, and we greatly enjoyed the stunning and delicious kaiseki dinner. Email them directly to arrange the dinner as they also provided a kid version for our younger son. They were very accommodating and responsive to all our needs. I definitely hope we can return again!
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Stayed 2 nights in Jul 2023

4/10 Poor

Naomi

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Cheng

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Loved the private onsen. Amazing views of the river. A bit of a walk from the train station (17mins) which is alittle annoying dragging luggage.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Kevin

Stayed 2 nights in Jun 2023

6/10 Okay

Giles

Liked: Cleanliness, property conditions & facilities
Massive room overlooking the fast-flowing river. Can’t open the windows as it’s buggy. Expensive place, as it’s a spa. I really struggled with sleeping on futons. 10 minutes riverside walk to town past the shops for matcha stuff that cater to day-trippers. There’s a really good Starbucks very near, but ABC in town is best for coffee and cakes.

10/10 Excellent

Jinna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay in Uji at this property. The service was fantastic! We loved the room, especially the personal onsen. We had an especially delicious meal at the steakhouse on the property, with an incredibly kind and attentive chef. Would definitely recommend eating there if you get the chance!
Stayed 1 night in Jun 2023

10/10 Excellent

Fan

Stayed 1 night in Apr 2023

10/10 Excellent

kwok

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First experience in a Ryokan. No dinner provided. But there are food around the area to dine. However shops close very early. So have to dine early and rest in the Ryokan. There's private onsen in the room that we book. Make full use of it
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
LOVED staying here! The building itself is a little bit dated and this includes the check-in/dining area BUT the rooms were fantastic! We were blown away! Amazing/relaxing views, great amenities, comfortable beds - our only regret was not staying longer.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ding Liang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious rooms, quiet area

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice and friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Patrick

Stayed 3 nights in Mar 2023

10/10 Excellent

SATAWAT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great Uji river view. Every attractions are nearby. Try to book room with private onsen. Definitely come back again.

10/10 Excellent

SATAWAT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great Uji river view. Every attractions are nearby. Try to book room with private onsen. Definitely come back again.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River view hotel.
The river view is so beautiful. Room is very clean. Has heated floor in the living room area. Pick up and drop off service from Uji station was very helpful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Connor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great view of the river, the onsens are very nice, and there are 2 temples and a beautiful hiking trail within 10 minutes walking from the property.
Stayed 2 nights in Feb 2023

6/10 Okay

Bernhardt Eric

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
20 minute walk from train station to the property. No eating locations nearby, need to walk 20 minutes back to find a place to eat. Most places nearby close early, around 6pm, so it was a challenge to find places for dinner. The property advertises a steak restaurant but it requires a reservation. We tried making a reservation more than once but each time was told that there were no openings. Then when we walked by the restaurant later it was completely empty, lights on, but no one in there. It seems the restaurant isn’t even open anymore. Be warned that the property’s website is very misleading. Our expectations for the property were much higher after viewing the website but we were disappointed to find that the photos and some amenities listed on the website are not accurate. For example the website mentions that a shuttle is available to pick guest up from the station. In reality, there was no shuttle. We had to walk or find a taxi.

10/10 Excellent

Szuyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jodie

Stayed 1 night in Aug 2022

10/10 Excellent

Freddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must try
Staffs are nice, take special care to my baby Must visit again in future
Stayed 1 night in Dec 2019

8/10 Good

Camille, San Jose, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and kind staff but seemed inexperienced and didn't speak too much English. Not many places to eat nearby unless you're eating at the ryokan or at their steakhouse across the street (which you need to make a reservation for).
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location right on the river and walking distance from the station(s) and many attractions, restaurants and shops. Would definitely recommend this hotel to others.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Beautiful Japanese style rooms with tatami, really spacious. Small balcony overlooks the beautiful scenery of the Uji river. Great amenities and complimentary snacks and tea. Staff was extremely helpful, and their service was fantastic. We arrived early and they kept our luggage for us. When we came back later they had already transferred our luggage to our room. They also arranged a member of staff to show us our room. There are 2 hot baths available for all guests. Hot baths are available until 11:30 pm and 6-10am the next morning--a great way to relax after a long day of travelling! We chose the traditional Japanese style breakfast package. This included many small courses such as grilled fish, tofu hot pot, miso soup and pickled vegetables. Guests can help themselves to rice, tea porridge and orange juice. Overall, a wonderful experience! The only downside is that the hotel is a solid 15-20 minutes walk from the rail station (although still a walkable distance).
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Brenda, San Jose, CA, USA

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel needs some major upgrades, and more helpful staff. Other than the shuttle driver, and breakfast ladies the rest of the staff needs some training in customer service. If your going to charge customers upwards of $500 per night, please at least bring their luggage to their room. Pros: Hotel picks you up at the train station if you arrive before 5:30 p.m. Breakfast and breakfast staff Nice view to the river Onsen on site (not natural hot springs) Cons: Staff comes off as fake friendly Hallways reek of cigarette smoke Outdated facilities Thin walls tiny elevator Kaiseki dinner portions are too small, and very soup heavy
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room faced the river - which we could hear even through the closed window! Beautiful views, very peaceful area. Excellent traditional Japanese breakfast. On site public bath was very clean, quiet - and very hot! Don't stay in too long ;) Excellent customer service and such an interesting, beautiful area. Looking forward to coming again someday!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and spacious. The front desk clerk was very friendly and helpful.
Stayed 1 night in Feb 2019

10/10 Excellent

Frances

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very relaxing place.. the ambiance is relaxed as well. The room we had was huge and I believe all rooms have the river view. The onsen is indoors, their facilities are clean.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros- Uji is an escapade from the bustling Osaka City. It is walking distance from Keihan-Uji station along the Uji River. There is another railway line, JR-Uji too. Uji is the capital state of green tea, so there are teahouses selling matcha tea, snacks and desserts. The hotel staff from the reception counter, driver of the shuttle bus and the breakfast lady were very friendly and approachable. The futon was big enough for 5 of us and it was clean and tidy. Ryokan is okay too. Cons- We went on December and so probably it was winter season, not much activities were carried out. Most shops closed before nightfall. Worst of all, there was a major construction going on and we saw scaffolds around the river which was a letdown.
Stayed 2 nights in Dec 2018