Deluxe Twin Room | Desk, free WiFi, bed sheets
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Reviews of Rena Segara House

2 out of 5
Rena Segara House
Jalan Wana Segara, Gang Jepun No. 4, Kuta, Kuta

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 88 reviews" "
Rating 8 - Good. 29 out of 88 reviews" "
Rating 6 - Okay. 19 out of 88 reviews" "
Rating 4 - Poor. 8 out of 88 reviews" "
Rating 2 - Terrible. 7 out of 88 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Ashily

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Vanessa

Liked: Staff & service
Bedding was stained/dirty , no toilet paper/tissues . Extremely basic
Stayed 1 night in Jan 2024

4/10 Poor

Claudia

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom hadn’t a toilet seat The bed hadn’t a flat sheet and hotel didn’t provide any on of it Water was coming around the toilet floor Bath towels look like dirty
Stayed 1 night in Nov 2023

6/10 Okay

V

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Whilst the booking process was easy and the accommodation had a vacancy for our specified date/time, it was a very basic experience. The AC did not work well, the bathroom/toilet door did not close and the TV had only local Indonesian channels available. It is a homestay and even though you are accommodated in individual rooms there is continual noise from the family and other guests. The area is clean but very dated. Overall the cost represents the value of accommodation you are receiving.
Stayed 1 night in Oct 2023
Response from Rena Segara House on 2023/11/3
Thank you for sharing your feedback regarding your stay. It's good to recognize that the cost reflects the basic nature of this accommodation. For travelers looking for more comfort and amenities, it's advisable to consider higher-priced options. Your review will help others make informed decisions when choosing accommodations that align with their expectations.

8/10 Good

Abilio

Stayed 1 night in Jul 2023

8/10 Good

Warrick

Liked: Cleanliness, staff & service
Friendly staff, quiet and peaceful
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel close to the airport, just 10 minutes walk from airport.the great value of many, great staff and also close to the beach
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Near Airport
Near to airport walking distance about 10mins
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dripping in sweat.
The air conditioner doesn't work well at all, so we very staying inside an oven dripping in sweat. Also there were no windows for air unless you leave the doors open which is unsafe if someone walks into your room at night while sleeping.
Stayed 4 nights in Dec 2019

6/10 Okay

Edgar

Disliked: Cleanliness, property conditions & facilities
Need improvement
The shower have not been cleaned for ages, stained sheets, they need improve cleaning to be a better hotel.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to the airport, wouldn’t stay for long
You get what you pay for. We booked this as we had a midnight flight so knew we weren’t going to stay, but used it as a base to have a shower and leave our bags. Staff are friendly and helpful but the rooms do not look like the photos. It was unclean, paintings stuck to the walls with sellotape and the bathroom mouldy. It served a purpose for us, but so glad I wasn’t actually sleeping in the bed. Bedsheets and towels were stained and dirty. Location is convenient for the airport and exploring Kuta.
Stayed 1 night in Oct 2019

6/10 Okay

Phillip

Liked: Staff & service
It’s just a bed
It’s a bed that is close to the airport. Nice people.
Stayed 1 night in Oct 2019

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but beware.....
I selected Rena Segara House for a cheap one-night stay before departing Kuta. Bed linens stained, bathroom hardware rusty and loose, crying kids in the morning. Just spend an extra 150k IDR and stay somewhere nicer...
Stayed 1 night in Oct 2019

8/10 Good

Socheata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Jere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place near DPS
Very quiet and interesting neighborhood close to DPS. Room was spotless and beautiful courtyard entry.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
This is an awesome property. It’s nestled in so that it’s safe and so a lot of people can not find it or turn around in the airport,
Stayed 1 night in Sep 2019

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly good for the money, well worth the stsy
Stayed 1 night in Aug 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk from airport
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Bring earplugs
Good location, close to the airport walking distance, and very friendly and nice staff. Unfortunately I got a room next to the front desk area (like 2-3 meters away), and it was so noisy because the sliding door would not close properly, meaning I would hear every single word outside, people checking in, and the staff talking. Did not get much sleep. Towels and bed sheets could be cleaner, mine had various stains, left me wondering if they were actually washed..
Stayed 1 night in Jun 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disastrous
The hotel had given my reserved room to someone else and was full. After a tiring journey I had to walk around the back streets with my luggage at 3am to find somewhere to stay. I had no idea what was happening although eventually the man (I don't know who he was) found me somehere to sleep. This should never have happened. It was a dreadful experience which I trust Hotels.com will address appropriately. Appalling!!!I've had to submit something in each category to allow me to submit the review. However, I am not qualified to comment as I did not stay there.
Stayed 1 night in Jun 2019

10/10 Excellent

Michael, Söll

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and helpful. great location, within walking distance to/from airport and all the local bars restaurants etc. Quiet rooms I could not hear any planes taking off or landing. Clean comfortable room. Would stay again
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money and walking distance from the airport even with big backpacks on. Nothing flashy, but a big comfortable bed, air con and good shower.
Stayed 1 night in May 2019

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable budget-friendly near the beach
Very close to the DPS airport, ideal for my late arrival and low-budget itinerary. Big comfortable bed and hot shower, 5-10 minute walking distance from Kuta beach. Friendly staff, happy to arrange taxi or massage. They told me my reservation did not include free breakfast, and it wasn't until after i checked out that i realized breakfast was supposed to be included (my bad for not checking). However, breakfast was only 15k rupiah so no big deal for me. Great place for the price
Stayed 3 nights in May 2019

2/10 Terrible

Kyoungmi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
They charged more than it was originally booked. And it smelled of mold. It was very uncomfortable.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect location
It was a very pleasant stay. All the staff is very kind and helpful.
Stayed 3 nights in Apr 2019

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay for the cheap price
A simple stay-over hotel by the airport. Okay for the price you pay.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Conveniently located by the airport in walking distance. It's a budget backpacker hostel with low standard as you would expect for the price.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for an short stay
I landed quite late so only took this because I needed something close enough to the airport to get some rest before going to my hotel.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Rebekah L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and convenient to airport, nice hosts
It's cheap and clean and has hot water. They accommodated a last minute 1:30am room request so that was very appreciated.
Stayed 1 night in Mar 2019

10/10 Excellent

Rebekah L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, clean, comfortable
Might be a little hard to find in the dark. Rooms were cheap and clean and comfortable. Water was hot. Hosts were friendly. I'd stay again :)
Stayed 1 night in Mar 2019

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staff
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Fine for a nights stay next to airport
You get what you pay for. We choose to stay here for the night as we had a late flight and it was close to the airport. Although it was within walking distance, it felt a bit sketchy walking there - wouldn’t want to walk by myself. Room was a good size with good size beds, although the bedding looked very old (stains and small holes). Bathroom was a good size, but again the cleanliness was questionable. Staff were friendly.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Dec 2018

4/10 Poor

Yustina susi

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Bened

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, easy access, Near the airport, I will book again
Stayed 1 night in Oct 2018

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was one of our favorite in the past. The location and value for the money were the main reason. Staff are still nice and helpful
Stayed 1 night in Oct 2018

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay close by the The beach and airport and also close by everywhere
Stayed 1 night in Oct 2018

10/10 Excellent

Minako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very peaceful and staff are helpful
Stayed 1 night in Sep 2018

10/10 Excellent

alonso, chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Recommend if you want to stay near the airport. 15-20 walk. Sheets and pillow cases were stained. WiFi was good. Staff was nice. Toilet seat was missing the seat part. Shower had hot water
Stayed 1 night in Jul 2018

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value near airport
We arrived late at night, and the guesthouse was conveniently located near the airport. Upon entering the room, we decided it was one of the better value hotels we had found in our travels - spacious room and bathroom with good shower, large comfortable bed and a private balcony. Breakfast the next morning was a nice touch and the staff were very helpful and accomidating. Overall a great budget choice near airport - we will be back.