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Reviews of La Walon Hotel

2 out of 5
La Walon Hotel
Poppies Lane, Kuta, Bali

Reviews

8.0

Very Good

Rating 10 - Excellent. 41 out of 136 reviews" "
Rating 8 - Good. 57 out of 136 reviews" "
Rating 6 - Okay. 28 out of 136 reviews" "
Rating 4 - Poor. 7 out of 136 reviews" "
Rating 2 - Terrible. 3 out of 136 reviews" "

7.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from La Walon Hotel Management on 2024/4/19
Dear Petra,Thank you for staying with us and for taking the time to write your comments and share your experience during your stay. It has been our great pleasure to serve you.We highly appreciate your valuable feedback.We look forward to welcoming you back to La Walon Hotel in the future. Warmest regards,La Walon Hotel Management

10/10 Excellent

Shelley, Tungamah

Traveled with family
Liked: Cleanliness, staff & service
Hotel needs a bit of an upgrade other than that it was fine for what I wanted
Stayed 16 nights in Feb 2024
Response from La Walon Hotel Management on 2024/3/20
Dear Shelley,Thank you very much for reviewing us here, glad to hear that your stay was good with some points that we need to concern about. Your advice is our assets to do improvement. Well, we are hoping to see you again on your next visit and let us serve you better.Warmest regards,La Walon Hotel Management

10/10 Excellent

Christopher Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Walon Hotel is situated close to most places , beach within 100 yds. The staff are excellent , always willing to help or pass on any information, if you need anything you just need to ask and it is sorted. We had ground floor room with patio out to pool, it was great. Certain to come back..
Stayed 20 nights in Jan 2024
Response from La Walon Hotel Management on 2024/2/22
Dear Christopher Joseph,Thank you so much for recommending La Walon Hotel and for sharing your experience. It was a pleasure to hosting you and we are delighted to know that you enjoyed your stay with us, especially appreciated our service as well as our facilities. We look forward to welcoming you back in the near future.Warmest regards,La Walon Hotel Management

10/10 Excellent

David, Beeliar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time at La Walon with my 9 Year old Son for 14 Nights as always the Staff from Reception to the Cleaners and the Driver’s out the Front I find helpful and Friendly and must say the Massage girls are Very Good David and Dennis Australia We will be Back
Stayed 14 nights in Jan 2024
Response from La Walon Hotel Management on 2024/1/31
Dear David,Thank you so much for recommending La Walon Hotel and for sharing your experience. It was a pleasure to hosting you and we are delighted to know that you enjoyed your stay with us, especially appreciated our service as well as our facilities. We have passed your compliments about our friendly and hospitable staff to our team. We look forward to welcoming you back in the near future.Warmest regards,La Walon Hotel Management

8/10 Good

richard

Liked: Cleanliness, staff & service
All ok
Stayed 1 night in Dec 2023
Response from La Walon Hotel Management on 2023/12/29
Dear Richard,Thank you for staying with us and for taking the time to write your comments and share your experience during your stay. It has been our great pleasure to serve you.We highly appreciate your valuable feedback.We look forward to welcoming you back to La Walon Hotel in the future.Best regards,La Walon Hotel Management

10/10 Excellent

laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 9 nights in Oct 2023
Response from La Walon Hotel Management on 2023/11/15
Dear Laura & Jared,We're so happy to know that you've had an enjoyable stay at La Walon Hotel and you like the facilities and service that were offered during your stay. Thank you for being our loyal guest and for posting your very valuable comment. Wish to see you again in the near future.Warmest regards,La Walon Hotel Management

10/10 Excellent

Wilhelm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice clean safe and friendly Hotel.(good Vibes)
Stayed 6 nights in Oct 2023
Response from La Walon Hotel Management on 2023/11/2
Dear Wilhelm Hirte,Thank you for staying with us and for taking the time to write your comments and share your experience during your stay. It has been our great pleasure to serve you.We highly appreciate your valuable feedback.We look forward to welcoming you back to La Walon Hotel in the future.Best regards,La Walon Hotel Management

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service
Convenient to Kuta, excellent value for money. Yes, the hotel is 'tired' but prices do reflect that. The bar is friendly with good prices and reasonable food. The pool and areas are regularly cleaned and very pleasant to spend time aound. Staff are friendly. I would go back.
Stayed 6 nights in Oct 2023
Response from Made on 2023/10/17
Dear Lynn,thank so much for your nice reviews, very appreciates it's. We continue to make improvements, especially to room facilities and hope that all guests feel as satisfied and comfortable as you.See you again next time asapHave a nice dayBest regards,r

10/10 Excellent

JENNIFER, marina del rey

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Putri on 2023/10/4
Dear Jennifer,Thank you for staying with us and for taking the time to write your comments and share your experience during your stay. It has been our great pleasure to serve you.We highly appreciate your valuable feedback.We look forward to welcoming you back to Grand La Walon Hotel in the future Sincerely,Management

10/10 Excellent

eric

Traveled with family and small children
Liked: Amenities, property conditions & facilities
This is a hidden gem in Kuta. Very friendly staff, excellent clean rooms and grounds. Couldn't reccomend enough.
Stayed 21 nights in Aug 2023
Response from Made on 2023/9/12
Dear Eric,Thanks so much for your very nice reviews, very appreciates it's.See you again next time asapHave a good day

6/10 Okay

Verified traveler

Stayed 6 nights in Jul 2023
Response from Putri on 2023/10/4
Dear ,Thank you for staying with us and for taking the time to write your comments and share your experience during your stay. It has been our great pleasure to serve you.We highly appreciate your valuable feedback.We look forward to welcoming you back to Grand La Walon Hotel in the future Sincerely,Management

8/10 Good

David, Beeliar

Liked: Cleanliness, staff & service, property conditions & facilities
3rd. Stay at La Walon with me 8 year old son and I’ll be back in September staff are great with kids safe hotel the staff and Massage girls are great with Kids and a good laugh close to beach good Food and cold beers de you in September o and office’s girl’s at allways friendly David and Dennis from Perth WA
Stayed 10 nights in Jun 2023
Response from Made on 2023/7/18
Thanks so much Mr. David for your very nice reviews , very appreciates it's.See you again on Sept 2023.Please keep hugh to my handsome boy Dennis...miss you cool boy.Best regards,

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at La Walon keep us returning with their beautiful kind friendly ways Very Clean motel even if it is in need of a little attention. Great value for money
Stayed 21 nights in May 2023
Response from Made Sudarini on 2023/6/23
Dear Stacey,Thanks so much for your very nice reviews, very appreciates it's. Wish can see you again soonHave a nice dayBest regards,

10/10 Excellent

Stuart, GREENVILLE

Stayed 2 nights in Jan 2023
Response from La Walon Hotel Management on 2023/11/7
Dear Stuart Bechtel,Thank you for staying with us and for taking the time to write your comments and share your experience during your stay. It has been our great pleasure to serve you.We highly appreciate your valuable feedback.We look forward to welcoming you back to La Walon Hotel in the future Warmest regards,La Walon Hotel Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7/10…economical and clean
Stayed 1 night in Oct 2022
Response from Made Sudarini on 2022/10/15
Thanks so much Michael.See you again next time Best regards,

10/10 Excellent

David, Beeliar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel we're great for myself and a 7 year old Boy for 14 night's Will Return Next holiday to Bali
Stayed 14 nights in Jul 2022
Response from Kadek Sudarini on 2022/7/27
Dear David, Thank so much for your very nice review, it's really helpful for us. Wish can see you again next time asap. Please say hello to our Handsome Boy...love him so much hehehehe

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Stay here always, so close to Kuta Beach.
Stayed 8 nights in May 2022
Response from Kadek Sudarini on 2022/7/4
Thanks so much David...see you again next time asap

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Excellent location in Poppies1 and the staff were extremely friendly. The rooms were a little dated and could do with a fresh coat of paint. Breakfast selection was very limited but adequate to start the day. In general, a pleasant stay.
Stayed 7 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disapoiting
Very old pool bar not open Location is the only thing going for this hotel
Stayed 5 nights in Dec 2019

8/10 Good

Ms Pamela

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old & needs refurbishment
Staff are wonderful but condition of hotel very poor. Rooms needs serious refurbishment. Cleanliness not a priority. Shower screens never cleaned. Linen very stained. Pool towels used and refilled. 1 staff member said only washed every 3 days?????. In saying all this staff are super friendly Would stay again if cleaned up
Stayed 12 nights in Nov 2019
Response from Kadek on 2019/12/9
Dear Ms. Pamela, We apologize for the inconvenience that you feel. we are well aware our hotel is indeed an old hotel. and we have indeed budgeted for improvements to both the physical building of the hotel and our facilities, especially bathroom problems. we make improvements little by little according to the budget we have. we will also focus more on cleaning all areas of the hotel. May we meet another time, with our better quality of service.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely accommodating and friendly. The rooms and common areas always kept clean. I would recommend.
Stayed 8 nights in Oct 2019
Response from Made on 2019/10/29
Thanks so much Have a nice day See you again next holidays

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not Great, Not Worst !
Wifi speed was too slow. Bathroom water was salty. No communication system from the room to hotel reception.
Stayed 6 nights in Oct 2019

8/10 Good

Meredith

Liked: Staff & service, room comfort
holiday with friends
bed linen and towels were a little tired and need replacing the staff are just beautiful and very helpful , the location is fabulous, easy to get to the beach and matahari area, bemo corner I love the area for the ease of everything surrounding, easy eats, easy to beach, easy to relax at the hotel, its always been very friendly on every visit
Stayed 15 nights in Sep 2019

8/10 Good

Leonardus j

Liked: Staff & service
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2019

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back
Great location in Poppies Lane 1, Only issue was no Taxi pick up in early hours of the morning, you have to walk down the lane to the beach. Very comfortable, good WIFI, pool clean and refreshing.
Stayed 9 nights in Aug 2019
Response from Made on 2019/9/7
Thanks so much Leonie. Wait for your next booking.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, staff friendly and very helpful. Close to beach.
Stayed 6 nights in Jul 2019
Response from Made on 2019/9/7
Thanks so much for your nice Reviews for La Walon Hotel. Wish can see you again next time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The hotel is in the bar area of Kuta and noisy till 10 pm, It’s showing it’s age and needs a bit of maintenance, but still acceptable as 3 star hotel. The food they serve is very good and value for money, it’s only 5 minutes to the beach which is great for surfing but useless for swimming.
Stayed 7 nights in Jun 2019
Response from Made on 2019/6/20
Thank so much for your sharing experience during your stay with us. Wish can see you again with better service from us. Best regards, La Walon Hotel

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
some of the staff were very kind - others made you feel like you were disturbing their day :-( i am used to staying more closer to Melasti street and so it was quite a walk to get to melasti then walk to double six but i did it several times but dont like the walk back - too long
Stayed 9 nights in May 2019
Response from Made on 2019/6/20
Dear Sir/Madam,' Thank for your sharing experience during your stay with us. We will focus to improve our staff skill and more learning what the guest need. wish can see you again with better service from us.

6/10 Okay

Verified traveler

Liked: Staff & service
The staff were the diamond in this hotel very friendly and helpful
Stayed 11 nights in May 2019
Response from Made on 2019/6/20
Thank so much, wish can see you again next holidays

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people, honest, near some of the best food if you know where to look, nice breakfast, good value, will definitely be back!
Stayed 4 nights in May 2019
Response from Made on 2019/6/20
Dear Sir/Madam, Thank so much for your very nice reviews, wish we can improve our service better every time. see you again next holidays

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
It is very central to the beach, restaurants, changing money. The staff in there restaurant are friendly. Food good and no tax charges . They have just measured up for new umbrellas and covers for lounges around the pool. Good size pool. They need a better system for being able to get towels for the pool area. The bed and pillows were very clean and comfy. They are re updating there bathrooms. The staff were very friendly and greeted you everY morning.
Stayed 14 nights in May 2019
Response from Made on 2019/6/20
Dear Lyn Thank so much for you suggestion about Pool towel. We will improve how to make easier for all guest to access pool towel. Thank somuch & see you again next holidays

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were not clean. When we first arrived, the room smelt mouldy. The sheets and towels always were stained. Was is supposed to be white sheets and towels were grey.
Stayed 12 nights in Apr 2019
Response from Kadek on 2019/5/11
Dear Sir/Madam. Thank for your sharing experience during your stay with us. We really sorry for this inconvenience you fell. All your comment will be our priory to increase in our service. Wish can see you again next time at better service from us

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Started bad, ended fine
In my first room, I asked for cleaning under the bed due to a something strange in a suspicious fluid (see photo). Maybe I asked the wrong person or he didn’t understand me. Also the room was very noisy as it was across from the stairway (see photo). Changing rooms was discussed, but as I had already fully unpacked, I wanted to delay my decision until after the weekend to see if I could tolerate the room. Eventually the staircase noise diminished, but I packed up and moved to another room when the toilet began leaking putrid water. I gave an “average” rating despite the 1st horrible room because the 2nd one was fine (except for poor WiFi) and because most of the staff was great. Also because building problems are common in older urban Asian neighborhoods
Stayed 13 nights in Apr 2019
Response from Kadek on 2019/5/11
Dear Mr. Thomas, Thank for your sharing experience during your stay with, we so sorry for the inconvenience you fell. We always learn to improved our service everyday, and really sorry for the misunderstanding our staff with your complain.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Very heavy smelly, environment not so good,
Stayed 4 nights in Apr 2019
Response from kadek on 2019/5/11
Dear Sir/Madam. Really sorry for your inconvenience. we will hardly leanrn to improve our service .

8/10 Good

katherine

Liked: Room comfort
Great budget hotel.
Location was great. Room was big with a balcony, kettle, fridge, 2 bottles of water, only soap in the bathroom, good aircon, wifi, kept dropping out, staff friendly, no lift only 3 levels. Breakfast was not a buffet you have a choice of 3 set meals with refillable tea, coffee or juice. Handy restaurant, nice meals, but count your change. Not flash, but great for a budget hotel, we really enjoyed our stay and would highly recommend this hotel.. I did not have a problem with noise from the bars, all quiet by 11pm
Stayed 8 nights in Mar 2019

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2019
Response from Made on 2019/2/27
Thank so much Ray.. See you again next Holidays Best regards,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Was much better looked after 8 years ago but maintenace has fallen, internet sitting around 2-3 mbps when its available. Dead spots in the room, and you can no longer buy upgraded wifi. Therefore spending way more on 4G data and having to hotspot. Breakfast is not buffet, same 3 choices off a menu every day. At least bar menu is not plus plus and food quality was still good. The local markets are ok but run down. Wet season but rain was rarely a problem. Pool ok. Very few tourists around so locals quite desperate, much more insistent and many more money exchangers offering above bank rates to try to short change the unaware.
Stayed 12 nights in Jan 2019
Response from Made on 2019/2/27
Dear Sir/Madam, Thank for your sharing experience during your stay with us, all your suggestion will be our priority to increased. wish we can serve better everyday.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Made Sudarini on 2019/1/11
Thank for your sharing your experience during your stay at La Walon Hotel.

6/10 Okay

ZEL

Disliked: Cleanliness, property conditions & facilities, room comfort
Got a room on a floor level. Bed was damp and smells damp too. Towels look dirty. Staff should have aired the room first before guests arrived. Extra bed was not ready when we checked in even though we checked in late at night. Toilet is old and smelt of sewerage. Breakfast were pancakes, toast, fruits and drink only.
Stayed 4 nights in Dec 2018
Response from Made on 2018/12/19
Dear Zel, Thank for your sharing experience during your check in at La Walon Hotel. We are very sorry for this inconvenience you has. We will more focus with our room facilities also breakfast. Your suggest will be as our priority We improve our hotel facilities step by step depend as our budget, wish soon we can made better service for all our guest. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good hotel the staff are great my only issues are no telephone in the rooms so there is no calling for room service no. the add when I booked the hotel said buffet breakfast there is no buffet breakfast only 3 breakfast options fruit /rice or toast & jam that didn't impress me very much I just went around to Secret Garden and purchased breakfast. I would definitely stay here again
Stayed 3 nights in Nov 2018
Response from Made on 2018/12/19
Dear Sir/Madam Thank for your sharing experience during your stay with us. for Telephone in each room, we was budgeting for its, actually our telephone program is broken permanent, so we should be progress the new one. and soon it's will be execution. wish next time when you comeback to La Walon, we ready serve new telephone in each room. adn then for BReakfast, we will focus for it, and we will count for the budget as well for get new menu. Have a nice day Best regard

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
You were a bit shocked when we initially turned up with no safe in the room no telephone and just needs a little bit of upgrading the lift didn't work hasn't worked for about 10 years but after our initial shock we loved it the staff were friendly the breakfast was beautiful the pool was great would definitely stay there again
Stayed 11 nights in Sep 2018
Response from Made on 2018/10/18
Thank so much for your sharing experience during your stay. for safety box we will upgrading it. but for telephone & Lift, we need more time to prepare for the fund, because it's need to much invest money. Thank so much for your great support for us. Best regards,

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Advice: choose another hotel.
Rooms were dirty. Sheets had not been changed from last guest. Dirty, urine and blood stained. Mould in rooms. Arranged rooms not provided after email confirmation. See trip advisor reviews from many guests to confirm. Other hotels of same price much, much better.
Stayed 6 nights in Aug 2018
Response from Made on 2018/9/21
Dear Tanya, Thank for your sharing experience during your stay with us. Really sorry for this inconvenience you have. We will priority for increase our rooms service, cleanlines as well. Your review will be our concern. Thank so much for your support us..

8/10 Good

sontaro, Los Angeles

nice hotel. near the central and shopping area. the staff are good and reacting fast to your request.
Stayed 3 nights in Jul 2018

10/10 Excellent

debbie, mooliabeenee australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great location. Big bed, hot shower, lots of room in room, good breakfast. Good in house movie channels. Close to beach and lots of shops around area. Awesome meals in restrurant. Really enjoyed our stay. Would recommend to stay here.
Stayed 7 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old tired hotel in need of some loving rooms a good size clean
Stayed 11 nights in Jun 2018
Response from Made Sudarini on 2018/7/9
Dear Sir & Madam, Thank so much for your reviews, We will improve our hotel interior & Exterior. Yes, we has 2 old building hotel, but we do renovation every 2 years for the painting, flooring and others. Best regards,

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

6/10 Okay

Don, Australia

Liked: Staff & service
Disliked: Room comfort
Nice hotel good position. Good staff. But hotel showing its age. Shower not nice. Pool a bit dirty. Safe mot working even after fixing . Forgot to supply towels every day. Room not cleaned until mid arfternoon
Stayed 6 nights in Apr 2018
Response from Kadek Sudarini on 2018/5/11
Dear Don, Thanks so much for your sharing experience during your stay at La Walon hotel. our hotel building is old but we try to always improve the interior & also exterior. Every 2 years we do new painting. for a dirty swimming pool we will make a briefing material for immediate action, thanks for your information. we clean the room every day from 08 - 12 noon all should have been cleaned unless there is a special request from guest not to clean the room. So we will also make this as our evaluation matery Hopefully we can meet again next time and we can provide better service to you Best regards, Kadek Sudarini Account reservation

6/10 Okay

Tim, UK

Close to the buzz of Kuta
Hotel is conveniently placed and inexpensive. I think the hotel has probably suffered from some less reputable guests because they didn't give an impression of trusting me (e.g. they checked the condition of my room before check-out could be completed). If you're just after a bed for a couple of nights and aren't interested to have a more calming setting then La Walon is fine. The breakfast and the shower were the highlights.
Stayed 2 nights in Mar 2018
Response from Kadek Sudarini on 2018/4/12
Dear Sir/Madam, hanks to the reviews you provided during your stay at the La Walon Hotel. We do apply a policy to check all room conditions when guests check out, we mean to give a secure impression to all guests and also to us. there may be some guest items left behind, so we can immediately notify the guests or because we have mini bars in each room and we place soft drinks and mineral water as well as beer in that room and it is not as compliment then we should check it out when guests check out. Hopefully we can continue to improve the quality of our service. Wish can see you again next holidays. best regards,

8/10 Good

Jackie, Diamond Creek, Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel......
This is a return short stay for us this time. We love coming to La Walon as it is a small inexpensive hotel with great staff. We got a ground floor room which has the basics - bed, air-conditioner, small fridge and working bathroom. The pool is refreshing and staff friendly. Breakfast is simple, not buffet style, but enough to get you through to lunchtime. Great variety of other menu items for lunch and dinner and not expensive. Only downside to our stay this time is that there was no pool attendant in the small bar area so we had to get out of the pool to get drinks. Otherwise another great stay and we will be back next year.
Stayed 3 nights in Feb 2018
Response from Made on 2018/3/19
Dear Jackie, Thanks so much for your reviews, for pool attendant we so sorry for this inconvenience, we will Re coordination with our staff to always stand by in the pool bar.