Outdoor pool, pool umbrellas, sun loungers
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Reviews of Kutabex Beach Front Hotel

3 out of 5
Kutabex Beach Front Hotel
Jalan Pantai Kuta, Banjar Pande Mas, Kuta, Bali

Reviews

6.6
Rating 10 - Excellent. 37 out of 235 reviews" "
Rating 8 - Good. 69 out of 235 reviews" "
Rating 6 - Okay. 64 out of 235 reviews" "
Rating 4 - Poor. 41 out of 235 reviews" "
Rating 2 - Terrible. 24 out of 235 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Halle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room wasn’t very nice was gross
Stayed 1 night in Feb 2024

6/10 Okay

Paul Velandia

Traveled with family
Liked: Staff & service
Busy location but central in Kuta. First gave room in basement (LG) with no window. We didn’t notice as it was 2am. I saw front desk in morning and they switched us to better room with a proper window. We paid for Deluxe room too. Ensure you don’t get LG room when check in. Fair hotel. Mercury seems much nicer next door for not much more. Good spa below.
Stayed 5 nights in Dec 2023

4/10 Poor

Carlos

Disliked: Property conditions & facilities
The rooms are very sad
Stayed 1 night in Dec 2023

6/10 Okay

april

Noise but good location.
When we checked in she tried to give us the one bed instead of the 2 twin beds that I booked. Not cool. eventually she gave us the 2 twin beds that I booked. You can hear all the talking/ snoring beside your room and all the noise outside your door. also It will be nice if they can clean under the bed, because they are dirty when we checked in. But the hotel is in the good location. friendly staffs.
Stayed 7 nights in Sep 2023

8/10 Good

YASH, Tacoma

Stayed 6 nights in May 2023

10/10 Excellent

Hunter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service and, a nice view from the rooftop
Stayed 3 nights in Mar 2023

6/10 Okay

deepak

Stayed 6 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
cation
Comfortable and centrally located
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible
Horrible asked for extra towels that wasn't allowed asked for a small hand towel or washer no they dont have them no milk for the tea and coffee that was supplied the ceiling looked like it was going to fall in on us and the air con wasnt the best
Had to look up at that every night photos bit hard to see but the whole ceiling was like that and as for the breakfast it was cold every morning and the juice was hot, but the staff are lovely
Dirty
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No window!! Bed dirty, bathroom dirty, no soap provided. Anyome could open the safe. Door didnt lock on room
Stayed 2 nights in Jan 2020

6/10 Okay

DEAN, MELBOURNE AUSTRALIA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
THE LOCATION WAS GREAT, LOVED THE ROOF TOP POOL. I DID NOT LIKE NOT HAVING A WINDOW IN THE ROOM, I ALSO DID NOT LIKE THE BATHROOM IN THE ROOM
Stayed 7 nights in Dec 2019

6/10 Okay

Karma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was smooth and had early check in too. Service is average but they don’t provide extra towels if you are staying for a night only. You have to pay extra for that(this is very strange)
Stayed 1 night in Jan 2020

2/10 Terrible

Dwane, KSA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old nasty the rooms was nasty and it was not clean!
Stayed 2 nights in Dec 2019

6/10 Okay

Petr

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Dec 2019

4/10 Poor

Maak, America

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
So firstly, when I first booked this place, I booked it under the pretense that there was a balcony and/or window in the rooms, as stated on the website and booking. But when I arrive, there is no window or balcony because the floors above were bought out by another company. Why state that there is an option for balcony and window? And I hope people are not being charged extra for a balcony and/or window price when there isn’t one. What they had was a fake window and no ventilation other than the AC. It smelled like a wet shower and mildew. With no natural airflow in these rooms, mold can grow and it smelled exactly like that. On top of the pounds of cleaning chemicals they use to try to cover up the smell. I also could not sleep in the bed for too long because it felt like I was itching the whole time. Perhaps bed bugs? I was so distraught about the room, I didn’t get to enjoy the rooftop pool and restaurant. Which is the only feature of this hotel. Although the breakfast was great. I will not deny that the staff were friendly and welcoming, but we are not paying to see the staff, we are paying to sleep. For the condition of this hotel, even though $47 per night is reasonable, it is still not worth $47 per night. $35 and under is a much better price for what you get here. I am sorry for the low rating, but I will never book this place again and I will not refer anyone to this hotel. So sorry. Again the staff are really nice people. And the food is great!
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Stayed 6 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We have stayed at Kutabex hotel once before and it was good. This time the first day no TV, 2nd day TV was back on in the evening, but the Air Conditioning did not work, 3rd night Air Conditioning: could not change temperature and would not turn off, it was freezing. Buffet breakfast had very little for the Westerner. This time the only good thing was the view from the rooftop bar.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 6 nights in Sep 2019

4/10 Poor

Stephany

Disliked: Staff & service, property conditions & facilities
Moldy
The hotel looks way better in pictures than in person, but for Bali it’s an okay hotel. My main issue is that the AC was leaking really bad and they sent a repair guy to fix it and he had to come back 3 times in the course of 2 days and it was never actually fixed. The water stayed on the ground and our room smelled musty.. there was definitely mold growing. They should’ve changed our rooms but didn’t.
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with group
Not exactly beach front is it and the damp gloomy rooms are all in the basement
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
this hotel is nothing close to what is advertised while it is located in a central location the place is filled with mold and has a funky smell all thorough out the lobby and rooms. There is no ventilation and the rooms are dirty.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
I liked that it was central to everything in Kuta so you could walk to where you need to go. Circle k right next door and beach is literally right across the street. A little run down, just over age i assume. Breakfast was amazing one day & so so the next. I did like that they ate connected to another roof top hotel and you could enjoy their pool for a minimum beverage fee.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location of the hotel is perfect. But it’s noisy you hear the cleaners and tenants talking in the corridor also the loads of live music it’s not comfortable because of the sounds you cannot sleep well
Stayed 11 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
No hot water in showers during our 8 night stay (2 rooms both with same issue). Pool area overlooked beach but not particularly inviting otherwise. Very basic rooms.
Stayed 8 nights in Aug 2019

8/10 Good

Penny, Darwin

Liked: Staff & service
Liked the location. No hot water or hair dryer was annoying
Stayed 6 nights in Aug 2019

6/10 Okay

M28, Sathorn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staffs at Front Desk were helpful, Room Service staff was really nice and kind, only room amenities were a bit disappointed but as 3 stars hotel and good location so that point I could accept. The main thing disappointed me is some staffs at the restaurant (Seven Bar) made me felt like they weren’t treated Asian and Western customers equally, I was the only one Asian girl there and other two tables around me weren’t Asian but the staffs were so friendly to them but not me, this point should be fixed as long as all customers paid for the hotel. At some point they were only inside of the restaurant, no one standby at the terrace, so it was a bit difficult to call staff asking for something.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
The pool on the roof with the view of Kuta beach and the sunsets to die for was great. Breakfast was always good except the tea and coffee. Staff was always helpful and kind, will miss them for sure.
Stayed 7 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities
The location of this Hotel was great. Staff were friendly and the beds were very comfortable. There were no windows to the outside world so you never knew what time of the day it was. The window that was there had a mirror and a fake plant there. The bathroom was a nightmare, dirty, no hand towels, facecloths in the 7days, the shower was only ever lukewarm. The breakfast was always good but the tea & coffee yek. pool area was clean and tidy and the staff up there was great. Lovely sunsets & a great view. We were up there when the earthquake hit and no staff seemed to know what to do. We tried to contact the hotel via 4 emails to confirm that a car was going to be sent to pick us up from the airport and never got a reply, still waiting for one and confirmed on check in after having to catch a taxi that the e-mail address was correct (it was) We had 3 rooms booked for the 7 of us and we all felt the same.So over all the location and beds were great other stuff needs attention, We would not go back there to stay I am sorry to say. Bali was great and will be going back just not to Kutabex Beach Front Hotel
Stayed 7 nights in Jul 2019

2/10 Terrible

Mauricio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel. Stinky, bad service, was like a cave.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front view facing beach is so amazing, dinning hall is quite big.
Stayed 3 nights in Jun 2019

10/10 Excellent

NakanishiGeorge, Yokohama, Japan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel just across from the Kuta beach. Our room was with no window (just a fake one) but we had a huge comfortable bed for a great rest. The pool is a bit too small but with a great view especially at the sunset . And the staff was really polite and helpful. We had to leave early in the morning for our tour so we couldn't have our breakfast but they prepared a breakfast box instead.. really great service !
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Lobby AC out of order Lobby ATM out of order Lobby escalators to lower floor toilets out of order Room had no external windows, just a fake internal garden with no natural light Nice beach view from roof top dining
Stayed 4 nights in Jun 2019

6/10 Okay

Firz

Traveled with family and small children
Liked: Staff & service, amenities
Nothing unique ... only have mosquitoes :( And we are given room with no view ..
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff were very friendly, the location was awesome, food was amazing, great too watch the sunsets on the rooftop bar, and they even gave me a gree ugrade of room after the first 4 nights, i would definately reccomend Kutabex hotel. Aaron grom Australia, cheers guys, I'll be back!
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out without staying and after a week still have had no response from Expedia, mouldy, run down horrible,
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was down a damp hallway. Our room was falling apart and there was a leak over our bed. We told them about it twice and they said they would send someone. Noone was sent until the night we were leaving. Then we were asked to move rooms but at that point it was too late we we're leaving at 3am. We pre booked a taxi to the airport (again twice) when asked was it booked they said no. So we re booked it. Then when we woke up to pay and leave, we were charged for an ice bucket we got to stop the leak, TAX AND SERVICE CHARGE TOO, and our airport shuffle wasn't organised so we had to wait a half hour for them to find someone and they never came so we got a taxi. The website promotes a beachfront pool and bar, it was a rooftop.i could live with this if it wasn't for the staff pestering you to order food or you can't sit by the pool. I have honestly never been so frustrated at a hotel in my life.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location location location close to the beach the rooftop bar and pool is great
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Diyana, Johor bahru, MY

Traveled with family and small children
Liked: Cleanliness, staff & service
The bed so nice😂
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Stayed 10 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2019

2/10 Terrible

Runa Laila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointing
There all room r underground, but thay never disclosed it in any way.
Stayed 2 nights in Feb 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oversold and underdelivered
The garden view room was a real letdown as it was underground!☹️
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Feb 2019

4/10 Poor

Shi Kai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019