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Reviews of Kimono Hotel

2 out of 5
Kimono Hotel
Jalan Bypass Ngurah Rai No. 39, Badung, Kuta, Bali

Reviews

4.8
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 3 out of 5 reviews" "

3.0/10

Cleanliness

5.2/10

Staff & service

10/10

Amenities

4.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
What a pleasant stay I had. The service was nice. The room is very clean and tidy. The food was good. What an ambience!
Stayed 1 night in Jul 2021
Response from The Management on 2021/7/9
Dear Sir/Madam, Thank you very much for your candid feedback, its very important for us as part our effort to continuously do improvement in our objective to meet or even exceed our guest expectation. We are happy to know that you enjoyed your stay with us. It is an honor for us to read your positive comments regarding the service of our courteous and friendly staff. May you and your family always be blessed with health and we look forward to welcoming you back on the next opportunity. Stay safe, The Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was horrible, dirty, run down...the towels were like rags...I’ve stayed at plenty of budget hotels that have been wonderful...this place was disgusting....
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Lumayan, cuma air panasnya kurang, kebersihannya room jg kurang agak berdebu...
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
外観は廃墟のようで、中は薄暗く、部屋のシーツも臭いです。もう2度と泊まりません。まあまあ大きな建物ですが宿泊者がほとんどいなく、心霊スポット並みの怖さを感じました。WIFIが使えるとの事でしたが、故障しているとの事で何も出来ませんでした。
Stayed 1 night in Aug 2017

2/10 Terrible

latto, bali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jangan pernah nginap disini !!
Hotel ini nyaris gak ada staaf hotell......! Recepsionis pake baju kaos hitam lusuh dan gambar jari tengah..(gak ngerti maksudnya apa) lobby terasa kotor dan sepiiiii.... Setelah masuk kamar , mimpi buruk dimulai....sprei buwaaaaauuuuuuu banget, kotor dan gak pernah di ganti cuman...jadi bisa di bayangkan berapa orang yang pake spreiiii itu...begitu juga dengan sarung bantal yang baunya tak kalah menyengat dengan sprei+bedcover...prinsipnya saya tidur pake handuk diatas bantal dan tidur pake lengan panjang dan celana panjang sangking parahnya !!! Tembok penuh dengan sarang laba2 dan lantai banyak debu dan rambut Jendela rusak gak bisa ditutup akhirnya minta dibenerin....dan ac gak dingin... Ada baiknya manajemen merubah total pelayanannya
Stayed 1 night in Nov 2017
Response from Daud Lazarus ( General Manager ) on 2017/11/29
Hii Latto, Terima kasih atas masukannya selama anda menginap di hotel kami. Kita sudah mengambil tindakan mengenai masukan anda ke semua departement kami untuk meningkatkan pelayanan kami kepada tamu seperti yang telah anda himbau.. Kami memohon maaf atas atas ketidaknyaman yang di alami selama menginap di kimono hotel. Kami harap anda bisa memberi kami kesempatan kepada kami agar kami bisa melayani anda dengan jauh lebih baik di saat anda berkunjung kembali ke Bali. Kind Regards, Daud Lazarus General Manager