Breakfast, lunch, dinner served; international cuisine
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Reviews of Gemini Star Hotel

3 out of 5
Gemini Star Hotel
Gang Ronta, Poppies Lane ll, Kuta, Bali

Reviews

6.0
Rating 10 - Excellent. 4 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 8 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 8 out of 30 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Gemini Star was a terrible experience. We booked a 3-person room and were taken to a room which reeked of sewage, hadn’t had a full cleaning, and had a mysterious brown hand print on the wall. We asked to switch due to the smell and we were taken upstairs to a different room that smelled of cigarettes and had stained sheets. There were cigarettes on the patio. As 3 young females, we also felt unsafe by the area and some of the staff when we asked for things like more water bottles. Would never stay here again.
Stayed 1 night in Feb 2024
Response from Gemini Star Hotel on 2024/4/19
Dear Kelly, Thank you for staying with us at Gemini Star Hotel. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your feedback regarding the cleanliness of the rooms and your sense of safety has been shared with our team to address and improve our services.

2/10 Terrible

Tegan Jane

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting. Loud. Awful.
Stayed 14 nights in Nov 2023
Response from Gemini Star Hotel on 2023/11/23
I'm truly sorry to hear that your experience fell short of your expectations. Your comfort is incredibly important to us, and it's disappointing to learn that your stay was anything less than satisfactory. We take your feedback seriously and would greatly appreciate any specific details you're willing to share, so we can address and improve upon the issues you encountered. Our aim is to ensure every guest has a pleasant stay, and we regret that we missed the mark in your case.

6/10 Okay

Wayne

Liked: Staff & service, room comfort
Was chosen for location. Had pool and aircon rooms. Older rooms need refurbishment but newer rooms very good. Staff pleasant to deal with. Restaurant attached as well as small sports bar and atms. Plenty of restaurants nearby as well as market street to buy all the things you don't need also mini mart across the road and beach is 10 minutes walk. Motorcycle hire is also available. Only downside is rooms adjoining disco next-door can be noisy... Unless you are in the disco. Price for accommodation, food and drinks all at budget end.
Stayed 5 nights in Mar 2020

8/10 Good

Sjon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay but can here night club till 4am
Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for here
Location and building are great but the floors and walls of my room were very very dirty. Bed was comfy but the shower was a trickle and almost unshowerable, I don’t doubt this problem would vary room to room. (Room 209) Pool and restaurant on site were nice. Staff super friendly and helpful.
Stayed 1 night in Jan 2020

10/10 Excellent

Barend, Los Angles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay with super friendly and helpful staff. Big spacious room and bathroom. Very comfortable bed! Great location with anything you need close by and only a short ride away from the beach
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gemini star - more like gemini 'ONE' star! I would highly suggest booking anywhere but this place, you would be better in a hostel. Upon arrival we were shocked at how different the place looks to the photos. The room was not clean at all marks everywhere (on sheets, walls, towels) and was not cleaned once during our stay - we had to beg over and over for towels and another roll of toilet paper. The hotel has a huge problem with mosquitoes and animals - you'd be lucky to not catch dengue fever, and you will be woken up by stray cats fighting on the balconies every night, not to mention the constant bass sounding from the nightclub next door. The hotel had an elderly man working there who would make us pay cash to him everyday as a 'fine' for using the aircon pump in the room, we later found out when asking another member of staff that the man was scamming us and just pocketing the money. He then became aggressive and practically chased us out of the room on our last day. They did not have a big pool - only seats for four people around the pool at one time, and to be honest, the pool was full of floating specimens - be careful. The location is close, but there is much better for the same price in the area. Also, if you like being harassed for money every-time you go to and from the hotel - then this is the place for you. Taxi drivers won't go near the street so be prepared to do A LOT of walking. with your bags. Don't go near the breakfast unless you want to get Bali belly.
Stayed 7 nights in May 2019

8/10 Good

Daniel, Perth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked every thing about his property as it was central, and I was able to rent a bike outside the property for 70K rupiah a day. But the only one thing that wasn't good was we were there for one day and the day, an on that day they had people that were painting the walls, and were loud and playing music till past midnight, which made it hard to sleep. Besides that, would come back again
Stayed 1 night in Apr 2019

8/10 Good

Gabriella Bering

Liked: Staff & service
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Awful
After travelling for 5 months around Asia in hostels we ‘treated’ ourselves to a half decent hotel for Christmas, or so we thought. Our room shook EVERY single night from what sounded like a nightclub in our room until 3am, it was unbearably loud so we hardly slept. What made it worse was the weird holes/windows around the top of the room which let in so much noise! The nightclub finished at 3am & a group came back and went into the pool, shouting all night until around 6am- no security/staff told them to stop. Our room never got cleaned like it says it does- we had to ask for toilet roll a lot as no top up. I don’t even think the room was cleaned when we arrived as there was stuff in the fridge- which was broken- stuff on the shower floor- shower head also broken- and even a cockroach chilling in the shower. It said free breakfast on our booking- reason why we booked this place over others- but to our surprise we we constantly challenged over this! On our last morning after having 3 free breakfasts we were challenged yet again because the manager didn’t believe our booking and we were told we had to pay even though we had proof. Pool looks nice if you keep your head above water but as soon as you go under you see loads of flem etc floating around you which was gross! If you don’t want any sleep, breakfast, cleanliness and a lot of hassle then this place is for you. I honestly don’t know how it’s had good reviews! For us it was horrific and we know never to come back!
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Ricko, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in new deluxe room which canot fault with pool access from room. Staff friendly and helpful and location is close to everything
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location in the heart of Kuta (poppies lane) and a good place to base from to launch out early to go for a surf....
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dump
Pathetic
Stayed 7 nights in Oct 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness
Gemini Star Review
It was good for a budget hotel but don't expect anything extra also it was difficult for taxis to find as on a side street.

8/10 Good

Patricia, san francisco, CA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
First day is to party!!
Right around the corner from Legian St, where the party is happening all day!! Very safe at night too, so party on!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely pool area and great location
The air con was great, the pool area is gorgeous and the staff were lovely.

10/10 Excellent

Sowon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allasalue oli hyvä, mutta muuten standard-huone oli ns. hirveä läävä
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovated hotel in the centre of Legian, just 150m from Skygarden. Good choice of breakfast.
Stayed 19 nights in Nov 2018

10/10 Excellent

Antonij

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buiten de wifi om, great
Perfect verblijf in de luxe kamer, het enige minpunt was de wifi in de kamer dit viel steeds weg, in de openbare ruimtes prima, beetje jammer. wil volgend jaar weer boeken mits de wifi in de kamer goed gaat werken.
Stayed 6 nights in Oct 2018

2/10 Terrible

ぷー, 東京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段以下
私が宿泊した時はプール解体中であんな状態で通常宿泊させるのがおかしい。シーツに枕カバーシミまるけでバスタオルも言わないと交換しない。2度と宿泊したくないホテルです
Stayed 6 nights in Nov 2017

2/10 Terrible

伸さん, 名古屋市

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
噓つき
プ－ルを改装工事中なのに通常営業で宿泊者募集。 ゲストに対しての連絡、お詫びすら無い。早朝から日中全ての騒音。
Stayed 5 nights in Nov 2017

2/10 Terrible

maxime

Disliked: Cleanliness, property conditions & facilities, room comfort
À éviter
Cafard qui sort de la douche quand ok allume l'eau Bruid assourdissant de la boîte de nuit à proximité 2 lits simples : un dur comme une planche l'autre mou ; des draps troués et/ou sals Personnel peu enthousiaste
Stayed 1 night in Sep 2017

4/10 Poor

SEUNG HEE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend
Although the location is very good, I do Not recommend. The bathroom was very dirty , seemed not cleaned up before my check-in. And even Black-out occurred in night, so that A/C didn't work long time.
Stayed 1 night in Aug 2017

6/10 Okay

banana, Tokyo,Japn

Liked: Staff & service
立地がとてもいいホテル
ホテルはレギャンストリートまで徒歩３分。クタビーチまで徒歩10分。 立地はとても良いです。 ホテルの向かいにはレストランもあり、コンビニもあり、困ることはありません。 ホテルでは、安い宿泊費なのに朝食まで付いています。ホテルの部屋は、一番安い部屋を選んだので、エアコンなし、冷蔵庫なしでしたが、涼しかったのでエアコン要らずです。バスタオルが付いていたので助かりました。部屋の綺麗さ快適さを求めないなら十分でした。寝るだけって割り切れば値段も安いし十分です。スタッフは日本語一切通じませんが、英単語並べれば通じます。フリーWi-Fiもちゃんと繋がるし、プールも綺麗でした。 また機会があれば利用したいです。
Stayed 2 nights in Jul 2017

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt ställe
Trevlig personal. Beläget i hjärtat av kuta fast lite avlägset i en gränd! Bra läge!
Stayed 2 nights in May 2017

6/10 Okay

Verified traveler

Liked: Room comfort
접근성굿 수영장굿 가격대비훌륭
두명이 호스텔묵을가격에 호텔이라서 2박 예약햇는데 에어콘안되는 제일 싼방이엇고 넘후덥지근햇어요ㅋ 가격에비해 괜찮앗던거같아요 수영장도잇고 물도 깨끗햇고 복도에잇던 왕바퀴벌레가 하필 제방으로 들어와 숨은거빼고는 다 만족 아 조식무료인데 조식이참맘에들엇어요! 발리에서 음식잘못먹어서 살죽죽빠지는데 그나마 맛잇게먹은게 이집 조식. 나시고랭 미고랭 맛잇더라구요ㅋ 과일도주고ㅋ 가격에비해 훌륭한듯 뽀삐스2 진입 하자마자 왼쪼골목이고 어딜가나 가깝고 걍 다 조앗어요 왕바퀴만빼고.. 발리는 바퀴애들도 느리더라구요ㅋㅋㅋ

6/10 Okay

Edvin, Farhult

Liked: Cleanliness, room comfort
"inget kontrakt med Hotels.com?!"
När vi kom till hotelet påstod de att de inte hade något kontrakt med Hotels.com och kunde inte ge oss något rum. Vi fick ringa hotels kundservice som ringde till Hotelet och fixade allt. Vi fick ett gigantiskt tre bäddsrum istället för dubbel rummet vi bokat. Rummet hade faktiskt dush med väggar vilket har varit mycket sällsynt, det var rent och poolen var trevlig, frukosten var bra!

6/10 Okay

rnr, Hamburg

Disliked: Room comfort
downtown Kuta, busy area, close to beach and shops
very VERY noisy at night (loud music from a nearby club), no sleep possible even with earplugs until around 3am when the music dies and sleep can finally come