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The staff was very kind and helpful. The breakfast was really good and the Japanese restaurant served a good quality food.

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Lobby staff was so efficient to prepare all the key cards in advance in the individual envelope. It is wonderful and the luggage’s that we deposited for the one day trip were set into the room when we come back. Well done.

Highly recommended. Old fashion Japanese service. Amazing food and hot spring baths.

Fukuyama city is a hidden jewel. Most of the bullet trains stop here and the access to major places, including Osaka, Kyoto, Nagoya, Yokohama, Tokyo, and Fukuoka is a direct line. If you want to visit Tomonoura where major movies scenes were taken, including Studio Ghibli and The Wolverine, I highly recommend Fukuyama.

Employees were very attentive and accommodating

The floor I was on and room smelt like cigarette smoke for some reason, had to turn on the humidifier to clean the air in my room. Other than that it’s a nice setting, decent room space, and great staff

We stayed for four days and had a very enjoyable visit. We booked a double room, which was slightly on the small side, but it was very comfortable and had a wonderful view of the city. The bed was comfortable, the bathroom was spotless, and the outdoor hot baths were a real treat. The free shuttle bus to and from the station, which takes around 20 minutes, was really helpful. We also liked being slightly outside the city and enjoyed going for walks and runs from the hotel. Overall, a very...

Friendly staff.

Hotel was great. Good location close to the train station and easy walk to the garden and castle. Breakfast was very good, with Japanese and Western choices.

The staff were pleasant and helpful. The hotel was very clean and comfortable.