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Reviews of Richmond Hotel Kumamoto Shinshigai

3 out of 5
Richmond Hotel Kumamoto Shinshigai
Chuoku, Shinshigai 6-16, Kumamoto

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 297 reviews" "
Rating 8 - Good. 133 out of 297 reviews" "
Rating 6 - Okay. 20 out of 297 reviews" "
Rating 4 - Poor. 3 out of 297 reviews" "
Rating 2 - Terrible. 1 out of 297 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dallas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service. Excellent stay.
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is located inside the shopping arcade. It is convinient but if you arrive with car you will have to park about 3~5 minutes walk away. reception is ok. NO English. Rooms convenient - no view. Amenities - ok wifi - ok breakfast - you can choose set from fix menu and other items such as salad etc. are in bar self service. Not good value compare to other places we been.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Jan 2020

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After the earthquake
Three day stay in Kumamoto, this hotel is on the edge of the shopping area, undercover access to most shopping. Hotel was easily accessable.
Stayed 3 nights in Jan 2020

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that in the middle of shopping street
Location is excellent ( I was confused by GPU guidance)! Yes, it’s in the middle of Japanese shopping street, therefore, I parked my car outside of the shopping street/ area. Bigger room than usual, good breakfast selection, friendly staffs, convenience shopping distance, and lots of lunch/ dinning options around it. Definitely recommended!
Stayed 1 night in Dec 2019

10/10 Excellent

Sunnie Sy Nee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Large clean room which made it a very comfortable stay for 3 pax. Location of hotel is excellent too, being within a huge shopping mall. Walking distance to Kumamoto Castle and other tourist attractions around the castle. Will definitely stay here again!
Stayed 1 night in Dec 2019

10/10 Excellent

ARC, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about this place. A pity that the parking is located about 5 mins walk away and there is no official lobby doorstep to park the car to load/unload.
Stayed 2 nights in Dec 2019

10/10 Excellent

Phoebe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and locate in the heart of busiest area
Locate next to bus terminal and shopping and eat area. We reserved the 3beds room but the extra bed is a bit short and not so comfortable
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with shopping and restaurant nearby. No car park on site
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

H

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place, super moden, clean and high-tech
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent - central for main sites and stores. Room small but well laid out and typical fod Japan Staff helepful - checked us in ehen we arrived early which is unusual for Jaan
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was way too cramp for more than one person. We couldn’t sleep
Stayed 2 nights in Oct 2019

8/10 Good

Hoi Chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richmond Hotel Kumamoto Shinshigai
The hotel location is very strategic, easy access food and shopping. Its within walking distance to Kumamoto Castle and Kumamoto Square. Overall the staff are very helpful and we had good stay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Yuk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Comfortable bed and nice breakfast!
Stayed 2 nights in Jul 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very convenient to the shopping spots. Can shop till late.
Stayed 1 night in Jul 2019

10/10 Excellent

Yuk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Vu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Lydia, Hong Kong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, right under shopping streets Room is clean and pleasant. Enjoyed our stay very much.
Stayed 1 night in Jun 2019

8/10 Good

nicole, Tampa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked more coffee in the room since we stayed two nights or maybe coffee in lobby but otherwise great hotel
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
excellent location, many shops and restaurants, shopping malls nearby, staffs friendly, room size quite spacious compare to other Japanese hotels. highly recommended.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Richmond!
Good location! Very useful FREE smartphone to use. Phone is a little slow. Carpark is 5 minutes walk away. Difficult to unload luggage if arriving at night.
Stayed 2 nights in Dec 2018

6/10 Okay

William, Singapore

Liked: Staff & service
Hotel has no own parking. Hotel staff informed me by email that I can park the car in the parking lots of Karashima Park which the hotel had friendships parking lots. However, when I checked in, the staffs in receiption told me that I shall park the car in another car park. At the end, I paid 1,800 ¥ for overnight parking.
Stayed 1 night in Nov 2018

8/10 Good

Asaari, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and pleasant stay. Comfortable bed. Good location
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Location is good. Received small gifts like DHC cleansing oil, toner, moisturizer, bath salt and mask for two days use. Hope to get free water though. They have free buckwheat pillow upon request too!
Stayed 2 nights in May 2018

8/10 Good

ltlsydney, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
This hotel is in an excellent location - in a cute arcade, very close to many things (it is very close to the main bus terminal, where you can find the bus to the airport, as well as key tourist attractions); everything we wanted to visit was only a few minutes' walk away. The staff were very helpful when we wanted to find out how to get to Mount Aso. Like many hotels in Japan, it is on the smaller side, but that was fine for our budget. And check out is super easy - you just slide in your room key into an automated machine and you're done!
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located conveniently right next to shopping street. However for 1st timer will be tough to find especially those who self drive.
Stayed 1 night in Sep 2017

8/10 Good

エイイチ

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
快適に過ごせた。
Stayed 1 night in Apr 2024

10/10 Excellent

Norihiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
定宿にして使っています。 朝食のクオリティの高さに大満足です。
Stayed 1 night in Apr 2024

6/10 Okay

こういちろう

Stayed 2 nights in Mar 2024

8/10 Good

アイ

Stayed 1 night in Apr 2024

8/10 Good

KAORU

Stayed 1 night in Feb 2024

10/10 Excellent

ケンゾウ

Traveled with family
Liked: Amenities, property conditions & facilities
とても良かったです。
Stayed 1 night in Feb 2024

6/10 Okay

Tik Shan May

Stayed 2 nights in Feb 2024

8/10 Good

youichi

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Daisuke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

UTAKO

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

HITOSHI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Fung Yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come again, since I knew the located now
The location is convenience to shipping or eating. But it's difficult to driving car to hotel since it isn't located near the street.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Shinohara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Yo, 福岡市

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
熊本に行く毎に宿泊させていただいています．いつも快適に過ごさせていただいています．今回は清掃が行き届いておらず残念でした．洗面所の鏡が清潔ではありませんでした．
Stayed 1 night in Feb 2020

8/10 Good

Hsinwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
駐車場が不便
Stayed 1 night in Jan 2020