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Reviews of The Signature Hotel & Serviced Suites Kuala Lumpur

4 out of 5
The Signature Hotel & Serviced Suites Kuala Lumpur
3, Jalan Sri Hartamas 22, Desa Sri Hartamas, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 276 out of 570 reviews" "
Rating 8 - Good. 210 out of 570 reviews" "
Rating 6 - Okay. 65 out of 570 reviews" "
Rating 4 - Poor. 11 out of 570 reviews" "
Rating 2 - Terrible. 8 out of 570 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yoshiyuki

Stayed 2 nights in Feb 2024
Response from Minnie on 2024/3/21
Dear Yoshiyuki, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Chai Hing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The unit is clean and convenient. Recommend to provide slipper in the room.
Stayed 1 night in Feb 2024
Response from Minnie on 2024/2/14
Dear Chai Hing, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Tomoki

Stayed 3 nights in Feb 2024
Response from Minnie on 2024/2/7
Dear Tomoki, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

FUMIAKI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Easy access to each Mont Kiala's facilities.
Stayed 1 night in Jan 2024
Response from Minnie on 2024/1/31
Dear Fumiaki, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a suite. The only drawback was the noise since my room was on the 2nd floor adjacent to the expressway. Great location. Plenty of restaurants and malls next to the hotel. I highly recommend for anyone not needing to stay in KLCC.
Stayed 3 nights in Jan 2024
Response from Minnie on 2024/1/31
Dear Ravi, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Beng Chong

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Minnie on 2024/1/30
Dear Beng Chong, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Yoshiyuki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Fatim. on 2024/1/11
Dear Yoshiyuki Owari san, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

6/10 Okay

Tan

Traveled with family
Liked: Cleanliness, staff & service
1. The room is too close to the highway. Noisy! 2. Sign of leaking from unit above. Though repaired but not touched up properly. Sign of molds is visible. 3. Shower room does not have dedicated place to keep the shampoo & shower gell. Imagine have to put them on the floor during shower!
Stayed 2 nights in Dec 2023
Response from Fatim. on 2024/1/11
Dear Chee Chiew, Thank you for the feedback. Please accept our most sincere apologies for the inconvenience we have caused. Rest assured i have shared your feedback with the concerned department for the improvements. We hope to have a pleasure of welcoming you back soon.

10/10 Excellent

Rosmin

Stayed 2 nights in Dec 2023
Response from Minnie on 2024/1/30
Dear Rosmin, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Yoshiyuki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地が良い。
Stayed 2 nights in Dec 2023
Response from Fatim. on 2024/1/11
Dear Yoshiyuki, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Michiharu

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Minnie on 2024/2/8
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Stephanie Koh Sai

Traveled with partner
Overall is fine. Just that this time the bedsheet are not clean, room seem not clean after the last customer and a lot of dust.
Stayed 1 night in Nov 2023
Response from Fatim. on 2024/1/11
Dear Stephanie, Thank you for the feedback. Please accept our most sincere apologies for the inconvenience we have caused. Rest assured i have shared your feedback with the concerned department for the improvements. We hope to have a pleasure of welcoming you back soon.

8/10 Good

Ching Yee

Liked: Staff & service, room comfort
This is a great location. Lots of eateries and good food. The Jin Xuan Restuarant nearby has very good Tim Sum. The room is comfortable. I like the space. There are two aircon units which is great for hot weather in Malaysia. There are 2 TVs which is unexpected. The bed is comfortable. The cleanliness could be improved. Example the tap had soap marks when I checked in. The hair dryer coil was very dusty. The wooden floor was a little bit sticky on first day. It would be better if bedroom slippers can be provided. Overall, I enjoyed the stay.
Stayed 3 nights in Nov 2023
Response from Minnie on 2023/11/21
Dear Ching Yee, Thank you for the feedback. Please accept our most sincere apologies for the inconvenience we have caused. Rest assured I have shared your feedback with the concerned department for the improvements. We hope to have a pleasure of welcoming you back soon.

10/10 Excellent

May Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Minnie on 2023/11/21
Dear May Lin, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable stay!
spacious room, clean and smell good. The bed is comfy with both soft and hard pillows. Lobby is rather small with limited seating but it doesn’t bother me. Breakfast selection is simple as it is an express hotel. The room was tidied up everyday during my stay. Location of the hotel is superb!
Stayed 1 night in Sep 2023
Response from Minnie on 2023/9/29
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

KIM

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for the price.
Stayed 1 night in Sep 2023
Response from Minnie on 2023/9/20
Dear Kim, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Vivienne

Stayed 1 night in Sep 2023
Response from Minnie on 2023/10/6
Dear Vivienne, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Alastair

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a great value business trip with gym, pool and a wide variety of international and local food available within metres of the Signature Suites, this place has it all.
Stayed 2 nights in Aug 2023
Response from Minnie on 2023/9/20
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Muhammad Rifaat, Ayer Itam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Minnie on 2023/8/25
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

6/10 Okay

ROSDASILAWATI BINTI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The check in was fast and the staff were helpfull
Stayed 1 night in Jul 2023
Response from Minnie on 2023/8/25
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

4/10 Poor

SU HUY

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smell of mould. Wardrobe door is giving way. Bathroom is extremely dirty especially at shower cubicle and walls are full of mildew and grime. The wooden flooring at bathroom entrance are rotten. Informed the staff at reception to clean up the toilet and they just gave me a smirk. First stay and it’ll be the last.
Stayed 2 nights in Jun 2023
Response from Minnie on 2023/7/4
Dear Su Huy, Thank you for the feedback. Please accept our most sincere apologies for the inconvenience we have caused. Rest assured i have shared your feedback with the concerned department. We hope to have a chance to welcome you again in the future.

6/10 Okay

Hang

Stayed 1 night in May 2023
Response from Minnie on 2023/7/4
Dear Hang, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

KOJI

Stayed 2 nights in May 2023
Response from Minnie on 2023/7/4
Dear Koji, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Teik Ming

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kah Fook

Liked: Cleanliness, staff & service, property conditions & facilities
Location and lots of eateries nearby
Stayed 1 night in Apr 2023
Response from Minnie on 2023/4/19
Dear Kah Fook, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Sang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for business person.
Over all nice. Very comfortable and clean. It is a nice place for business trip. But the room is a little bit noisy due to running car out of window. It made me uncomfortable.
Stayed 3 nights in Mar 2023
Response from Minnie on 2023/4/6
Dear Sang, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

4/10 Poor

Steven

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It is time to renovate the hotel rooms
I have stayed in this hotel for years. Sadly the owner did not maintain the property over the years. When I checked in early this week, there was cockroach in the bathroom. The aircon is noisy and the interior looks old. Bottled water with a max of 2 per day. Additional water need to pay extra.
Stayed 4 nights in Feb 2023
Response from Minnie on 2023/2/22
Dear Steven, Thank you for the feedback. Please accept our most sincere apologies for the inconvenience we have caused. Rest assured i have shared your feedback with the concerned department. We hope to have a chance to welcome you again in the future.

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Response from Minnie on 2023/1/30
Dear Steven, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hope to see improvement
Have been booking The Signature Hotel for the past 4-5 years. A loyal customer to this hotel. It was really a good, clean and comfortable hotel for short trip. However, I think the management need to renovate or touch up or deep cleaning of the hotel room as many areas are getting too old..especially for toilet, the bathroom tiles are dirty, mouldy….I will come back for sure if the hotel renovates. The guard or cleaner using walky talky outside of hotel rooms which was very noisy. The door slamming of those room really very annoying. Can you put some soft cushioning to slow down the door as it closes so to avoid slam.
Stayed 3 nights in Jan 2023
Response from Minnie on 2023/1/30
Dear Guest, Thank you for the feedback. Please accept our most sincere apologies for the inconvenience we have caused. Rest assured i have shared your feedback with the concerned department. We hope to have a chance to welcome you again in the future.

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for Money and a good place to stay
Stayed 2 nights in Nov 2022
Response from Minnie on 2022/11/23
Dear Joey,Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Hitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execellent
Stayed 6 nights in Sep 2022
Response from Minnie on 2022/10/20
Dear Hitesh, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Thanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, very convenience. There is a step down to hall way when you walk out from your room I almost fall couple times. Should have some warning sign like" watch your step down" inside the room door.
Stayed 3 nights in Sep 2022
Response from Minnie on 2022/9/26
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Hiroyuki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reasonable hotel with cosy ambience. Nothing bad except some noise from highway at night. Others points are all fine.
Stayed 1 night in Sep 2022
Response from Minnie on 2022/9/26
Dear Hiroyuki, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

hao lim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, even got a welcome chocolate.
Stayed 2 nights in Aug 2022
Response from Minnie on 2022/9/8
Dear Hao Lim, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

6/10 Okay

Eun Young

Stayed 1 night in Aug 2022

10/10 Excellent

Jocelyn

Stayed 1 night in Jun 2022
Response from Minnie on 2022/7/20
Dear Jocelyn, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Harpreet Singh

Liked: Staff & service, amenities, property conditions & facilities
Great property with a wonderful rooftop pool and small gym. Very friendly and helpful staff
Stayed 14 nights in Apr 2022
Response from Minnie on 2022/6/17
Dear Harpreet, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Vincent

Stayed 1 night in Apr 2022
Response from Minnie on 2022/5/12
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Vincent

Stayed 1 night in Mar 2022
Response from Minnie on 2022/4/5
Dear Vincent, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and there is a sense of cleanliness. The staff responded with a smile.
Stayed 1 night in Mar 2022
Response from Minnie on 2022/3/27
Dear Makoto, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

6/10 Okay

JOO PEI

Stayed 1 night in Jan 2022
Response from Minnie on 2022/2/1
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

8/10 Good

Yeng Teck

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location but room cleaning lacking.
We only stayed for one night. The hotel is conveniently located around eateries and easy access to highway. Therein lies the problem of noise from the highway which was just below our hotel room. The room was not well cleaned as there was a container of leftover food from the last guest. Room cleaning should always check the refrigerator and remove all leftovers. Otherwise, the hotel suited our requirements well.
Stayed 1 night in Jan 2022
Response from Minnie on 2022/1/19
Dear Guest, Thank you for the feedback. Please accept our most sincere apologies for the inconvenience we have caused. Rest assured i have shared your feedback with the concerned department for the improvements. We hope to have a pleasure of welcoming you back soon.

10/10 Excellent

Muhammad Fareed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Minnie on 2022/1/3
Dear Muhammad, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

2/10 Terrible

Stephanie Koh Sai

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Due to hotel was closed earlier due to MCO, you need to clean and change the bedsheet for guest even there was no one stay in that room for few months. I had allergy after using the bedsheet/ comforter. This is for your info. Thank you.
Stayed 1 night in Oct 2021
Response from Minnie on 2021/10/21
Dear Stephanie, Thank you for the feedback. Please accept our most sincere apologies for the inconvenience we have caused. Rest assured i have shared your feedback with the concerned department for the improvements. We hope to have a pleasure of welcoming you back soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Minnie (Administrative Executive) on 2021/3/26
Dear Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Raden elly shah bin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Superb good service and clean
Stayed 1 night in Nov 2020
Response from Minnie (Administrative Executive) on 2020/11/23
Dear Valued Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Minnie (Administrative Executive) on 2020/11/23
Dear Valued Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future

8/10 Good

TAN POH

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location with many restaurants across the street. Friendly staffs and superb cleanliness
Stayed 1 night in Sep 2020
Response from Minnie (Administrative Executive) on 2020/9/9
Dear Tan Poh , Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Minnie (Administrative Executive) on 2020/8/18
Dear Valued Guest, Thank you very much for the great review. It was a pleasure having you as our guest and we are glad that you thoroughly enjoyed your stay with us. Thank you once again and we look forward to welcoming you back at our hotel in the near future.