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Reviews of Swiss Garden Residence SS Suite

4 out of 5
Swiss Garden Residence SS Suite
117, S-23-09, Swiss Garden Residence, Jalan Pudu, Bukit Bintang, Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 4 out of 17 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Room comfort
Disliked: Cleanliness
Swiss garden residence
It’s affordable price and have a nice view. But don’t expect perfect condition. Just a normal house at bukit bintang under the name of “swiss garden”. For a shortstay and with low budget is a good choice. But for more than 2 days I don’t recommend. Have a hidden charge rm15/day for cleaning service and parking rm10/day. For someone particular about cleanliness, its not the place. Cleanliness poor and house in fair condition.
Stayed 2 nights in May 2021

6/10 Okay

Yogendra

Stayed 1 night in May 2021

10/10 Excellent

Norizan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Sayem on 2021/3/26
Dear madam. Many many thanks for like our suites and all. Wish you good luck forever like our unit suite bed kitchen and all. Best regards

8/10 Good

Norlina

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2021
Response from Sayem on 2021/3/16
Dwar sir, Many many thanks like our suites and all. Infuture we will try to best service. Thanks Best regards

8/10 Good

Akula

Traveled with family
Liked: Room comfort
Cleanes 3 to 10
Please clean before give to guest coz i can feel my feet walk on dusk on floor that turn my feet to dirty and turn to black...and wifi cannot use!! Batch tub canot use because canot close the hole...
Stayed 1 night in Nov 2020
Response from sayem on 2021/1/15
dear Sir thanks for your mail. we are extremely sorry for our clean line. we accept your suggestion we already take action update our cleaning sight . thanks

8/10 Good

Kee

Business traveler
Liked: Cleanliness, room comfort
Noisy neighbours but very spacious short break
Upstairs party all night long. Too noisy to sleep. Very spacious and clean. With all cooking facilities . Washing machine and fridge. Good for small family. Enjoyed the stay apart from the noise from upstairs
Stayed 1 night in Nov 2020
Response from Same on 2020/11/30
Thanks for like our Suites. Beside we are sorry to say top floor panth house party. Infuture we try to avoid the party room area. Many many thanks for stay our suites have a nice day wish you good luck forever

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020
Response from Sayem on 2020/3/31
Dear Sir, Many many thanks for like our suites we try to best service for you and all. You are most welcome to come back again stay our suites. Thanks Best regards

2/10 Terrible

April, Canada

Disliked: Staff & service, amenities, property conditions & facilities
Arrived at the property around midnight due to late arrival of my flight. By the time I was ready for bed, I opened the bed cover, and found a cockroach IN THE BED! Sayem took no accountability when notified about the roach and said he "compromised with Expedia" to offer me another room the following night. He stated that it was a new room and that I was the first guest. (Even if it's a "new room", it doesn't mean it's CLEAN! It was definitely NOT new) I even sent him a video of the cockroach in the bed and he still stood ground not to compensate for my stay. I forfeited my second night and stayed at another hotel. This property is NOT a 4 star as advertised. I would NOT recommend this property. If you end up staying at any units under Sayem's management, I would highly suggest you to reconsider your stay at another property.
Stayed 2 nights in Feb 2020

10/10 Excellent

LEE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sayem on 2020/1/16
Dear man, Many many thanks for like our suites and all we are very happy to you and infuture we try to best Thanks for again our cleaning all. You are welcome anytime visit our suites. Have a nice day Thanks

8/10 Good

Zulfiqar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good.
Stayed 4 nights in Nov 2019
Response from Sayem on 2019/12/9
Dear sir, Many many thanks for you like our suites and all . We are very happy to your review. Pray for us we will try to do best hospitality. Thanks Best regards

10/10 Excellent

Bee See

Stayed 2 nights in Oct 2019

2/10 Terrible

Moon

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not well maintained. Smelly kitchen cabinet. Hot shower not working.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sayem's service was excellent.very helpful
Stayed 2 nights in Jun 2019
Response from Sayem on 2019/6/27
Dear Sir, Thanks a lot like our suites. Have a nice day. Thanks Best regards.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Totally don't like, no shampoo, no face lotion. No hair dryer, not small towel, electricity plug loose. Toilet flush stuck. Television blur not clear.
Stayed 2 nights in Mar 2019

2/10 Terrible

HSINTA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最差的住宿體驗
案件提供的是飯店地址不是公寓地址，原以為是飯店管理的公寓套房，check in時才得知是私人出租的公寓，原本約好的時間沒有人來check in, 打了多通點 電話也沒有人接，透過國際電話打回hotels.com客服才轉接到業主。前後等了超過30分鐘，業主還回覆是大樓太高有42層電梯很慢然後手邊還有其他客人，所以遲到，真的很令人傻眼的回答。 入住7天6夜有5天冷氣都在漏水，請業主來維修也都草草了事，浴室排水孔阻塞，小廚房洗手槽也漏水，隔音也很差，這是住過最糟糕的一次經驗，真心不推薦這間套房。
Stayed 6 nights in Nov 2019
Response from Sayem on 2019/11/23
Dear Sir, Thanks for your comments. We are extreamly sorry to say we didnot give you best service. Our aircon we checked continuasly running and room too much coold thats why inside store ice. Aircon no rest. Thats why ice water come out. we are sorry to say our lift is 100% ok. Over all we are sorry to service. Thanks

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 days in the flat
compare to the last comment, the bathroom is ok: face lotion, towels, shampoo, shower cream, hair dryer, toothbrush and toothpaste ok The TV is ok as there is Fox movie and HBO but not in Full HD. The kitchen : there is pan, sauce pan, plate, fork, boiler etc... for several person
Stayed 4 nights in Jun 2019
Response from Sayem on 2019/7/29
Dear sir, Many many thanks for like our suites. We are very happy to your online reviews. We recover full HD. Thanks for suggestion . Thanks Best regards

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019