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Reviews of Step Inn Guest House

2 out of 5
Step Inn Guest House
35-37 Jalan Pudu Lama, Off Jalan Pudu, Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 49 reviews" "
Rating 8 - Good. 11 out of 49 reviews" "
Rating 6 - Okay. 14 out of 49 reviews" "
Rating 4 - Poor. 9 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

6.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jack

Stayed 1 night in Oct 2023

8/10 Good

Hian Han

Liked: Staff & service
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: close to bus station., there is a lot happening in the vicinity. Cons: the room had no ventilation (no window to the outside world) excrpt for a fan.
Stayed 2 nights in Dec 2019
Response from Malik on 2020/1/1
Dear Guest, Thank you for your kind feedback, we do have rooms with Windows, it just there are only 3 rooms without windows in our hostel and sometime we are so full so we can't move guests to any other room. Hopefully we will see you in the future and so we can give you a better room. Cheers

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
The staff was extremely nice and helpful! It is also located close to the center and sky trains, so easy to get around. The rooms could have been better, but for the price it was very good. I would definitely recommend staying here if you are travelling on a budget!
Stayed 3 nights in Sep 2019
Response from Malik on 2019/10/4
Thank you for your amazing feedback, have a great journey ahead and we will see you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Won’t choose unless no other options
Not sure what’s good- maybe 24 service! Staff are nice. Location is ok, 15 mins walk from famous street food. My double bed room didn’t have window, heavy moisture smell in the room and 2d floor generally. Showers are ok, try to keep them clean. Breakfast- is a JOKE- bread with jam!
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The staff were pretty nice to us about leaving early, telling us the way around and being kind when we accidentally left our tablet there. The common areas were quite nice for hanging out in. However, the room we stayed in most definitely had a bed bug problem that had been there for some time. Unfortunately we just thought it was mosquitoes for about two days. The mattress itself definitely needed to be replaced. Thankfully the staff did offer a refund or to switch rooms. I do not blame the property as bed bugs are common throughout traveler hostels, but we simply did not want to risk spreading it elsewhere by staying there. The bathrooms were not well kept and could use some work. The people were quite friendly and it was nice to have free tea and coffee and purchasable beer on site.
Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Eddie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really dirty, no air conditioner, if your a guy, it's better to sleep shirtless or else your balls will sweat. Sandwiches in the morning are nice, the front desk is really friendly.
Stayed 15 nights in Sep 2018
Response from Step Inn Guest House on 2018/10/30
Thank you very much for taking your time to leave us with your review. We are very sorry to hear you were not entirely satisfied during your stay with us. Please be advised that we have a variety of rooms. Some are with a fan and some are with air conditioning. If you felt like the room you were in was too hot, we would appreciate if you could let us know so we could move you to a cooler room with air conditioning. I am also sorry to hear you think the hostel was not clean. We do have a cleaner who is here 12 hours a day cleaning. If you feel like we missed a spot somewhere and it wasn't entirely clean, we would appreciate it if you could come and let us know so we can get the room/area as clean and as spotless as possible. Again, thanks for taking your time to leave us with your feedback. We are glad to hear you found our staff members friendly. We do hope that if you are ever in Kuala Lumpur again you will consider us as your place to stay. Many kind regards, Step Inn Guest House.

4/10 Poor

KYU RANG

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
not really great but cheap
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to metro & China town
Staff was very nice and helpful. The downstairs large dorm room is set up differently, only 2 person per room so that was kind of cool. Still able to meet people, but not be too crowded. A.c. was great downstairs. Outlet & light at every bed. I guess this is a party hostel most people seem to stay up till 4am and aleep all day. There's some couches in the lobby to hangout in which is where everyone gathers, just bring some earplugs and you'll be good if you want to sleep before 3am. If not feel free to be loud with everyone up stairs or sometimes people go to a movie together. Good location , 12 min walk to the metro , 5 mins to 7/11 and a decent Indian resturant. China town & a mosque about 12 min walk!
Stayed 1 night in Dec 2017

8/10 Good

Charlotte

Liked: Cleanliness
Basic but you get what you pay for :)
The place was basic and isn't in perfect condition by any means, but it is comfortable enough for the cheap price.
Stayed 2 nights in Jul 2017

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not bad for value but all in all the place is quite shabby. Wifi is bad bearing in mind you are in a moder city!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort
Nice place close to Chinatown
This was a nice place to stay for a couple of nights in Kuala Lumpur. The staff is friendly, and they were more that willing to give us advice on where to go and how to get there. They have a kitchen with a refrigerator to store you own food and cook. Bathrooms are shared, but the DO have hot water!

10/10 Excellent

Wipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Staffs are so friendly and nice.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome and friendly staff. They were very helpful through out our stay about what to do and see around the city. Basic hostel but lively, we had a good time there!

6/10 Okay

Verified traveler

Disliked: Room comfort

4/10 Poor

Jose, DeeperThanPoetry

Liked: Cleanliness, staff & service
DRMelo Music Enjoyed it
Enjoyed my time, friendly people and felt safe.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A Cool Guesthouse
great place. chill vibe, fun group. friendly, helpful staff. wifi doesn't work in rooms, or is very weak, but is fine in common areas.

6/10 Okay

Cian, Ireland

Liked: Room comfort
Relaxed Hostel
Very relaxed hostel. We were travelling as a couple and stayed for 2 nights, we left our bags there while we went to Taman Negara and then booked in again before we flew out. Staff were helpful in organising a taxi to the airport for us at 3am with price confirmation of 100 myr compared to 150 myr that we priced on the street.Can see why people would stay here for a long period of time rooms were a good size and comfy and it had a very good kitchen set up and two common areas. Also location wise is just around the corner from the bus station (If you get dropped at bts the 690 bus brings you into the bus station for 2 myr).China town is just around the corner too.

6/10 Okay

Thomas

Liked: Cleanliness
Good stay on a budget
We arrived in Kuala Lumpar and got a taxi to the hostel, the taxi had a little trouble finding it as did I as Google and this app have its location wrong on their maps. Though the hostel does email you the night before we instructions for finding them from different places and offer to send in Malay which is very useful to show the taxi drivers, so if you know where you arrive do this. When you arrive you will have a quick tour around the hostel before your room. The hostel has a filtered tap for drinking water, tea / coffee and cooking facilities as well as breakfast consisting of toast, butter and jam. The room it self was basic but what we needed. The ceiling fan was good and kept the room to a decent temperature. The wifi did reach the room (we were on the top floor in the corner) but wasn't amazing. However if you went down to reception it was very good. They always have a film or something on tv in reception which can be nice to sit down and watch something. The bathroom was fine 2 wet rooms on my floor with hot water showers and on cold shower. Location of this hostel was really good, 15 minute walk from the towers, 5-10 mins to the Petang Night Market etc. Overall a good stay for those on a budget.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Rosario

Liked: Cleanliness, staff & service, room comfort
confortable place
Very friendly and helpfull staff, chillout atmospher. good

8/10 Good

Caitlin, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable,Clean, Great Staff
Comfortable clean room, very friendly staff went out of their way to make us feel welcome. Free breakfast coffee and tea. Close to Chinatown and Bukit Bintang.

4/10 Poor

kuskus, NZ

Disliked: Cleanliness, property conditions & facilities, room comfort
Budgetbudgetbudget
The best I could say is that for centrally placed accommodation it was reasonably quiet. My room was quite a generous size and it had a window that I could open at night. It's budget accommodation; it's like a rabbit warren - it did the job for two days but I probably wouldn't shout about it to anyone. Their email instructions from Pudu need updating. I bet no one from the guesthouse has tried them out in a while.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかく便利な場所。大きな駅にも、チャイナタウンにも、バスターミナルにも歩いて行けます。 隣のインド寺院の雰囲気も好きです。 スタッフの方もフレンドリーで、また行きたいです。
Stayed 3 nights in Dec 2019

6/10 Okay

DONGEUN

Liked: Staff & service, room comfort
Disliked: Cleanliness
후기
숙박하는데는 문제가 없음.
Stayed 3 nights in Nov 2019
Response from Malik on 2020/1/1
Dear Guest, Thank you for your feedback, have a great journey ahead and hopefully see you next time. Thanks and Regards, Step Inn

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
こういう宿が好きな人は大好きだと思う。
Stayed 1 night in Aug 2019

6/10 Okay

JUNGBIN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
굉장히 싸지만 그에 맞는 값을 하는 호스텔
쿠알라룸푸르 중심부의 싼 호스텔입니다. 싼만큼 전체적으로 관리가 잘 되고 있지 않다는 느낌을 받았습니다. 화장실에는 변기와 샤워기가 같이 있어 샤워할때 불편했으며 말레이시아 특유의 더위와 습도 때문에 화장실 안에는 날벌레들이 득실거렸습니다. 스태프들은 친절하였으며 요구사항들을 잘 들어주었습니다.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019
Response from Malik on 2019/5/1
We are happy to know that you have enjoyed your stay with us, we wish you a great journey ahead and hopefully we will see you in near future. Cheers, Step Inn Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable!
Personnel formidable, toujours aidant, toujours souriant. Chambre impecable avec locker. Table de babyfoot. Bref cest génial!
Stayed 2 nights in Apr 2019
Response from Malik on 2019/4/11
Dear Guest, Thank you so much for your amazing feedback, we are glad that you have enjoyed your stay with us and we will be happy to have you back in our hostel in near future, all the best for your journey ahead and see you soon. Thanks and Regards, Malik

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Central hostel with a few mosquitos
Nice service in a centrally placed hostel in the city. Surprised by international wall power plug. However, a mosquito net at the windows (which in it self were about to fall apart) would be nice.
Stayed 2 nights in Sep 2018
Response from Step Inn Guest House. on 2018/10/3
Thank you very much for taking your time to leave us with your review. We are glad to hear you enjoyed your stay with us. Please be advised that we offer windows in all our rooms as some guest prefer fresh air over air condition. To keep mosquitos out of the room, we suggest you close the window at night time, as mosquitos like when the light is on in the room, and this attracts them. By keeping the window closed at night you minimise the chance of any mosquitos coming into the room. We do hope that if you are ever in Kuala Lumpur again you will consider us as your place to stay. Many kind regards, Step Inn Guest House.

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should stay here!
Great hostel, Great stuff! Everything was Perfect :)!
Stayed 4 nights in Aug 2018
Response from Step Inn Guest House. on 2018/10/3
Thank you very much for your kind words and for taking your time to leave us with your review. We here at Step Inn Guest House are very happy to hear you enjoyed your stay with us and we do look forward to welcoming you back here again, should you ever pass by Kuala Lumpur in the future. Many kind regards, Step Inn Guest House.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest hostel in Kuala Lumpur, lowest prices.
Fijne plek, goeie staff. Locatie is top. Kom er zeker terug. Nice place, good staff. Location is great. I'll be back for sure.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Central gelegen und ruhig
Es war alles so wie beschrieben und sauber alle bemühen sich den Gästen einen guten Aufenthalt zu gewähren. Die nähe zu China Town hat mirgut gefallen. Und doch nicht mittendrin.
Stayed 4 nights in Jan 2018

10/10 Excellent

Eef, Zaanstad

Liked: Staff & service, property conditions & facilities
Very good, a bed, private space, internet
Very nice and simple place to stay, just what I needed, being in KL for a short time. Always coffee, a simple bite in the morning, shower, wifi, very close to a lot of places in KL, very helpful people!

4/10 Poor

o.o, 良い。

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
ダニに刺されまくった
ダニに20ヶ所以上刺され、痒くて暑くて眠れなかった。 ダニの件をフロントに言うと、夜中にも関わらず他の部屋へ変えてくれたが変化なし。ダニの攻撃は止まらず。 数百円の違いでエアコン付きの清潔な宿が沢山あるので、他のホテルへ移る事にした。wifiも不安定で、快適とは言い難い滞在だった。 立地とスタッフの対応は良かった。

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location and that's the only positive aspwct there is to say about the hostel. Okay it's harsh because the stuff was also friendly. But the building is slowly decaying, the environment really noisy at night, whistling beggars sleep in front of it and it"s simlpy a little dirty...

4/10 Poor

Jakob

Disliked: Cleanliness, staff & service, room comfort
Only for young people
Stay away if you are more than 35 years old. Internet not working in my room, rude and condescending "service" by (some of) the unprofessional people in the reception. Not a nice place to stay, but very cheap.

6/10 Okay

Ｍｉｒｏｋｕ, 日本埼玉県

Liked: Staff & service
チャイナタウンに徒歩約5分、表通りから離れていて静かなホテル。
日本人には知られていないのか日本人に会わなかったが、欧米系の人が多く利用していた。 場所的に初めてだと分かりにくいが、ホテルから送られたメールに道順が事細かに丁寧に記載されていて、その通りたどると迷うことなくたどり着けた。

6/10 Okay

Sumomo Chan, Jakarta, Indonesia

Strategic Guest House with Affordable Price
Nice, affordable, strategic location, though it's kinda confusing if you take a walk directly from Bukit Bintang, especially when they have 2 guest houses now (Yup, we arrived at the second step inn guest house, instead of the first one :p) But then, their location located in front of Plaza Rakyat LRT Station and near Pudu Bus Terminal. It's in the Golden Triangle area of Kuala Lumpur, so it's near KLCC, Bukit Bintang, and Jalan Alor. The room is nice, and since we stayed at the private room, we have our own bathroom, along with AC and fan, which is a great way to counter the humidity and hot climate in Kuala Lumpur :) It's clean, but since the guest house located in an old building, it's kinda smelled like an old room when being opened for the first time. Breakfast in the form of breads, butters, and jams are provided, along with distilled water, and hot water. They also have Malaysian map in the kitchen (plus dining room), and a good common area, where people gather around and share their experience :) Love the idea of the 'wall of fame', where you can write something there by asking for a marker from the receptionist :) But what I love the most, they adopt a community cat named Yoo, which is really cute, affectionate, and nice :) It's really recommended for backpacker and budget traveler who loves to share and explore.

6/10 Okay

Jacob, Sweden

Liked: Staff & service
Disliked: Room comfort
Hostel för backpackers
Mysigt hostel för backpackers med supertrevlig personal. Det var en mysig känsla att bo här och det var nära till MRT där du kan ta dig vidare till övriga delar av stan. Det enda negativa var att det inte gick att spola i vår toalett och att det hela tiden var blött på golvet i badrummet.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Zentrumsnah
Team ist sehr freundlich und hilfreich. Wenn man mit dem Shuttlebus vom Airport international ankommt, so hält dieser vor dem Paduraya-Busbahnhof. Mit Gepäck läuft man von da bis zum GH ca. 10 min. Leider gehen seit 1.11.15 von Puduraya keine Busse mehr ab, so dass der Shuttle-Bus zum TBS, Linie 690, für 2 RM zum TBS genommen werden muss. Dort kann man an ca. 50 Schaltern Tickets in alle Richtungen kaufen. Busfahrt dauert ca. 15 - 20 min. Busabfahrt ist vor dem Ancasa-Hotel(Zwischen Chinatown und Puduraya. Einfaches Frühstück ist incl und Kaffee u. Trinkwasser gibts den ganzen Tag im GH kostenlos. Man kann auch auf dem Balkon draußen sitzen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ok room, good service!
Vi bodde to netter på dette hostellet og det var helt greit. Rommene var rene og god størrelse på, men det var ganske fuktig. Servicen var upåklagelig, hyggelige folk. En hel dag i KL var akkurat passe da det ikke er for mye å se og finne på der!

6/10 Okay

Oliver, Hamburg

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hostel mit netten Leuten - Ausstattung simpel
Die Leute im Hostel sind super nett und man findet sehr schnell Anschluss, typischerweise sind auch Backpacker mit längerem Aufenthalt da.

2/10 Terrible

とこ じらみ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
南京虫
以前宿泊していた方のレビューを参考にして宿泊を決めました。 ホテルスタッフの方はとても明るく、対応の良いもので非常に満足でした。 しかし問題は部屋。 部屋に一つしかない窓は開けることができず、息が詰まりそうでした。 天井にファンが設置されているも、むし暑さで非常に居心地が悪かったです。 極め付けはベッド。 一見綺麗かの様に見えましたが、 一晩宿泊して翌朝、ベッドを見ると南京虫が這っていました。 その日以降、電気をつけて寝るなどの対策を取りましたが効果は得られず、全身血を吸われ、強烈な痒みとの戦いでした。 最初に述べたように、スタッフの方々は良い人ばかりでしたが、残念ながらもう2度とこのホテルを利用することは無いかと思います。

6/10 Okay

Mii, 東京

Liked: Staff & service
Disliked: Property conditions & facilities
アクセス最高！
まず安い！立地がかなり良いと思います！セントラルマーケットに行くのもブキビンタンの方に行くのもちょうど中間地点です。 それぞれ15分かからないぐらいでしょうか？歩いてまわるのがOKな人は全然余裕だと思います！ またスタッフの人たちがみんな親切！欧米色が強いけど。笑 トイレとシャワーは別なんですが、なぜかトイレについてるシャワーはお湯が出て、シャワーだけの方は水という。。なぜ？と思いましたが、これは我慢ですね。シャワーを浴びるのにトイレに行くことになります。タオルは貸してくれます。水もチェックインの時に１本くれます！ドライヤーも貸してくれます。 お部屋はシングルの部屋を借りましたが、ベッドがあるだけの部屋です。エアコンはなく、天井にくるくる回るやつがあるだけです。(名前分かりません。すみません) それの風速を変えて調整します。私は寒がりなので、夜寝る時は１でした。笑 お部屋は匂いが少しカビ？っぽいかなと思いましたが、一泊だけだし、それでもキレイな方なのかなと思いました！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chiharu

Disliked: Cleanliness, property conditions & facilities, room comfort