Terrace/patio
Check availability

Reviews of Perdana Kuala Lumpur City Centre

4 out of 5
Perdana Kuala Lumpur City Centre
10, Jalan Binjal, Kuala Lumpur

Reviews

8.4

Very Good

Rating 10 - Excellent. 171 out of 412 reviews" "
Rating 8 - Good. 188 out of 412 reviews" "
Rating 6 - Okay. 29 out of 412 reviews" "
Rating 4 - Poor. 12 out of 412 reviews" "
Rating 2 - Terrible. 12 out of 412 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

gerald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good job hotel for a in Muslim hotel had no worries
Stayed 7 nights in Mar 2024

8/10 Good

Eric

Liked: Cleanliness
Great hotel , nice spacious room but getting but old . Was a great location with parking
Stayed 1 night in Mar 2024

8/10 Good

kathrine

Traveled with partner
Liked: Cleanliness, amenities
Not bad. Good breakfast but the room ( bathroom and kitchen) and carpet can be updated. Friendly staff.
Stayed 6 nights in Jan 2024

10/10 Excellent

Nasim

Traveled with partner
The room didn’t have much hot water, blocked bathroom sink and room service not done on time
Stayed 4 nights in Jan 2024

10/10 Excellent

PHILIP

Traveled with family
Liked: Cleanliness
Good sized rooms but getting very tired
Stayed 4 nights in Dec 2023

10/10 Excellent

PHILIP

Traveled with family
Liked: Cleanliness
Room was spacious but 'tired'. Needs modernising
Stayed 1 night in Dec 2023

10/10 Excellent

Vivienne

Traveled with group
Liked: Cleanliness, room comfort
Excellent stay
I absolutely loved this hotel!! Great location - very close to Patrons twin towers walking distance! Every single staff were super friendly!! The breakfast buffet that was included was a hit!! We were obsessed with the freshly baked croissants they do every morning!!! Soooo goooddd!! Theres no faults about this place! All staffs made us felt welcome from beginning til end. I’ll happily stay here again! Highly recommend!!
Stayed 5 nights in Dec 2023

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
The property was much better than what I expected. The staff of the hotel were extremely friendly. The buffet was also great. I had a fantastic time on this property. I think that the smiles of the staff made it even better.
Stayed 5 nights in Dec 2023

10/10 Excellent

Cesar

Stayed 2 nights in Dec 2023

10/10 Excellent

Tirtho

Liked: Cleanliness
Stayed 4 nights in Nov 2023

2/10 Terrible

Daniel

Disliked: Cleanliness
Very poor.
Stayed 1 night in Oct 2023

2/10 Terrible

Daniel

What attracted me to this hotel was the balcony but, unfortunately, it is inaccessible. Now you can request to have it unlocked, but that proved to be an immensely difficult experience. I spent the better part of the afternoon negotiating with management trying to get the door open. It took 5 separate phone calls over the course of 3 hours. Shame on you for displaying such unprofessional and uncooperative behaviour.
Stayed 1 night in Oct 2023

8/10 Good

Safiya Ebrahim

Traveled with partner
Liked: Cleanliness, amenities
This hotel was a great place to stay for families & location. 10-15 minutes walk to Petronas. The MRT station Ampang is walking 5 mins near intermark. I’m a traders fan had to take cost into consideration so Perdana was great also there break options were amazing from Malaysian/Chinese to the best fresh croissant I’ve tasted. Delicious. My only complaint was the aged rooms. Although clean could do with a facelift
Stayed 3 nights in Oct 2023

8/10 Good

Ahmad Faidzal

Traveled with family
Liked: Amenities
Great location, with the potential it can be improved with meticulous upkeep. The rooms has damp mouldy smell and feeling. The glass door in the bathroom has mildew and not cleaned throughly. The toiletries provided was also basic. At par with 2/3 star establishments. Similar at the lobby, a simple diffuser in all areas would have improved the ambiance of this 4 star establishment. Parking space could be improved with better lighting While the staffs has been helpful and great, I think attention to detail can be improved. Would love to return for its location however with choices in the area, a difficult choice.
Stayed 2 nights in Sep 2023

2/10 Terrible

Eyad, dubai

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are terrible . Bathroom very dirty and nothing working well .
Stayed 1 night in Sep 2023

4/10 Poor

Maryann, Calgary

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
The only team I would commend is the Bell Hop team. They were friendly and helpful. The rest of the stay was subpar. For the cost of the room, we would expect at least 4 star hotel room. We rented a 2 bedroom suite. The suite itself was very nice - 2 bedroom, kitchenette, living room and dining area, 2.5 baths. The hotel wanted to charge for extra towels for my kids. This was not outlined anywhere in the reservation or when we were checking in. The toilet in the second bathroom didn't work. The shower cap box was empty. The pumps on the body wash and shampoo bottles didn't work. The hair dryers in both rooms were broken. While breakfast was part of the package we booked, some of the food was stale (sesame oil) or bad (the milk was sour). I have complained to management while checking out but it's not like they can do anything monetarily since we've had to pay upon arrival. The manager mentioned "the next time we come...". THERE WILL NOT BE A NEXT TIME. Extremely disappointed. I'm still hoping to get some sort of refund but I highly doubt this place would be willing to even reach out to me.
Stayed 1 night in Aug 2023

8/10 Good

Awad

Stayed 3 nights in Jun 2023

8/10 Good

Brian

Stayed 14 nights in Feb 2023

8/10 Good

Gayathrii

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with wonderful service.
Stayed 3 nights in Jan 2023

8/10 Good

Gerinit

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff are very friendly and helpful. Bfast is superb! Nice location as well.

10/10 Excellent

Ridzuan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful. Tried checking in early at 1PM as we arrived in KL early. The staff was helpful and accomodate to our request. Booked the two bedroom, it was clean and large. The hotel was a roughly 10mins walking distance to KLCC and 5mins walk to Ampang LRT Station.

8/10 Good

Cynthia

Stayed 1 night in Oct 2022

8/10 Good

Ibrahim

Liked: Cleanliness, room comfort
The hotel has seen better times. It is a meeting and convention type hotel. Periodic Maintenance is lacking, the furnishing is showing its age and needs reupholstry and fresh finishing for the wood trimmings. Breakfast needs variety, noticeable after day 3. Staff super friendly but wifi erratic
Stayed 12 nights in Oct 2022

2/10 Terrible

Tsidiso

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I submitted pictures reporting the unhygienic conditions.
Stayed 8 nights in Sep 2022

10/10 Excellent

Marie

Business traveler
Liked: Cleanliness, room comfort
Fantastic hotel with great service!
We enjoyed staying at Perdana KL. The hotel is located very central and quiet area. Our room was great in size and had everything we needed for our stay! The staff was very friendly and service minded! And we loved the breakfast and we were eating borh lunch and dinner at the redtaurant! Highly recommended, we will come back again!
Stayed 2 nights in Aug 2022

10/10 Excellent

NOR HAZILAWATI

Stayed 1 night in Jul 2022

10/10 Excellent

Lilian

Traveled with family
Liked: Cleanliness, room comfort
Express checkin and hotel staff very polite!👍
Stayed 1 night in May 2022
Response from Sakinah on 2022/6/23
Dear Ms Lilian, Thank you so much for the positive review. We're very happy to know that you had a wonderful and relaxing stay with us. Our team are dedicated to ensure that our guests will have the most memorable stay so we're glad that this reflected your experience. We hope to welcome you again soon! Regards The Management

8/10 Good

Yap

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Zainai

Business traveler
Liked: Cleanliness, room comfort
A convenient located hotel both for work & shopping. The hotel condition is very good and more for breakfast menu. I’m happy to come back.
Stayed 1 night in May 2022
Response from Sakinah on 2022/6/23
Dear Mr Zainai, Thank you so much for the positive review. We're very happy to know that you had a wonderful and relaxing stay with us. Our team are dedicated to ensure that our guests will have the most memorable stay so we're glad that this reflected your experience. We hope to welcome you again soon! Regards The Management

8/10 Good

rohani

Traveled with family
Stayed 1 night in May 2022
Response from Sakinah on 2022/6/23
Dear Ms Rohani, Thank you for staying with us. In the meantime, we would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Regards The Management

8/10 Good

Azhan

Stayed 1 night in Apr 2022
Response from Sakinah on 2022/6/23
Hi Mr Azhan, Thank you for staying with us. In the meantime, we would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Regards The Management

8/10 Good

VOON KHONG

Stayed 1 night in Apr 2022
Response from Sakinah on 2022/6/23
Hi Mr Voon Khong, Thank you for staying with us. In the meantime, we would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Regards The Management

10/10 Excellent

MOHD FAIRUZ

Stayed 2 nights in Mar 2022
Response from Sakinah on 2022/6/23
Hi Mr Mohd Fairuz, Thank you for staying with us. In the meantime, we would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Regards The Management

10/10 Excellent

MOHD FAIRUZ

Stayed 2 nights in Mar 2022
Response from Sakinah on 2022/6/23
Hi Mr Mohd Fairuz, Thank you for staying with us. In the meantime, we would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Regards The Management

10/10 Excellent

Mohd Rashdan

Traveled with family
Liked: Cleanliness, room comfort
Best Hotel For Family
I Consider this a 5 star property, Great Staff, Great Room, Great Food, Great Swimming Pool, Most important my kids really enjoy during our stay here. Kudos and congrats to Perdana Kuala Lumpur City Centre especially all their staff.
Stayed 2 nights in Jan 2022
Response from Sakinah on 2022/6/23
Dear Mr Mohd Rashdan, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Perdana Kuala Lumpur City Centre. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Regards The Management

4/10 Poor

Verified traveler

Disliked: Room comfort
Worst experience with everything spoil
The room we book is very big but the room air cond is not functioning while the aircond outside is functioning. The hair dryer when we reach is spoil and we inform the receptionist regarding this and they send the technician ppl to fix it and they simply screw it and is functioning but when you haven't even dry you hair the hair dryer stop working again. The bathroom flush is also spoil and the water keep flowing and we need to off the water in the night in order to have a peaceful sleep. Lastly the kitchen sink is clogged. Worst ever experience for this hotel.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness
Bed mattress and pillow cover are smelly just like not been replaced
Stayed 1 night in Nov 2021

8/10 Good

Sukri

Liked: Cleanliness, room comfort
One night staycation
Very convenience location and friendly staff
Stayed 1 night in Oct 2021

8/10 Good

Del, Ampang

Traveled with group
Liked: Amenities, property conditions & facilities
However housekeeping is such a disappointment. 2 days garbage was not collected at all until the check out day.
Stayed 2 nights in Aug 2020
Response from Nur Sakinah (Marketing & Communication Department) on 2020/10/12
Dear Del, Thank you for sharing your feedback. We are truly sorry to read that you have to encounter such a frustrating experience during your stay @PKLCC. We have checked with the housekeeping department and the staff who have been working on that particular day, advice has been given to avoid future occurrences. We hope that this incident does not deter you to coming back to Perdana KLCC. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and lovely people. The room was sparkling clean and the bed was super comfortable. Kitchen was fully useful too.
Stayed 7 nights in Dec 2019
Response from The Management on 2020/3/23
Hi Anonymous, Thank you for your positive review. we appreciate your willingness to share your memorable experience with us. we are happy that you thoroughly enjoyed your stay and satisfied with our service and staff. We will definitely share your feedback with all staff and we believed they will be happy to have made your stay satisfactory. We would like to thank you for staying with us and look forward to welcoming you back in the future. Best regards,

10/10 Excellent

Ahmad Fadhil

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms and nice view. Central to everything. Laundry facilities available in one of the floor. Breakfast is good . Chinese restaurant next door serves pretty good dim sum.
Stayed 3 nights in Jan 2020
Response from The Management on 2020/2/6
Dear Anonymous, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards

8/10 Good

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Old but good value for money
Stayed 1 night in Dec 2019
Response from The Management on 2020/1/24
Dear Anonymous, Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our front office team with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Regards

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is rundown, please do not expect an actual 4 star hotel. The cleanliness was the most shocking aspect of our shortened stay (booked for 4 nights, managed to stay for one). Duty manager when asked, said he was expecting us to want to change room, which in the end was just as bad (or worse in my partners eyes) and the other receptionist started laughing and talking to him in Malay when I requested to be moved (Customer service was unacceptable throughout our stay but she epitomised it in our 14 days in Malaysia) The general condition of the lobby makes you think that the building is actually rather pleasant, but reality changes rapidly once you step into the rooms; Appauling is the correct word. The beds are uncomfortable and littered in past visitors hair, the floors / carpet hadnt been cleaned and the bathroom was filthy with cups that had grime at the bottom. The condition of the furniture was almost laughable in that we couldnt find a single piece that wasnt damaged or heavily stained. However cheap you can book this, AVOID it at all costs!
Stayed 3 nights in Dec 2019
Response from The Management on 2020/1/24
Hi Micheal, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a Front Office manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Regards

6/10 Okay

yekaterina

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated but good breakfast
The hotel hasn’t been updated in years. The rooms are supper old and carpet and sofa hasn’t been changed since it was probably built in the 60’. Also, the hotel is surrounded by construction so it’s difficult to walk around to to. The pool is small and has no view of the towers and the sun is gone by 2pm. But it’s good for the price and the breakfast was amazing!
Stayed 3 nights in Dec 2019
Response from The Management on 2020/1/31
Dear Yekaterina, Thank you for sharing your feedback. We appreciate your willingness to share with us your experience and in the meantime, we will look into the comments that you have mentioned to us and rectify the issue accordingly. Once again, we look forward to see you again in the future. Regards

10/10 Excellent

Ahmad Safwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year Fireworks watch with family
Great location to watch new year firework from uncrowded place with little kids. Near by klcc for morning walk and lrt for work. Convenient suite roomfor relexing and work from home.
View from 39th restaurant
Bedroom
Family area
Stayed 1 night in Dec 2019
Response from The Management on 2020/1/24
Hi Ahmad Safwan, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It near to LRT.
Stayed 1 night in Dec 2019
Response from The Management on 2020/1/24
Dear Anonymous, Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our front office team with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Thank you

6/10 Okay

Jim, Toronto ON

Traveled with family
Disliked: Cleanliness, amenities
The location is good，the room is very old and not clean，especially bathroom look like bad. You had to tune on the power if you use hot water.
Stayed 3 nights in Dec 2019
Response from The Management on 2020/1/2
Dear Jim, Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Regards

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from The Management on 2020/1/2
Dear Anonymous, Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to Front Office team with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Regards