Exterior detail
Check availability

Reviews of Oakwood Hotel & Residence Kuala Lumpur

4 out of 5
Oakwood Hotel & Residence Kuala Lumpur
222 Jalan Ampang, Kuala Lumpur, Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 243 out of 460 reviews" "
Rating 8 - Good. 152 out of 460 reviews" "
Rating 6 - Okay. 40 out of 460 reviews" "
Rating 4 - Poor. 13 out of 460 reviews" "
Rating 2 - Terrible. 12 out of 460 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
No comments
Stayed 4 nights in Apr 2024

6/10 Okay

Khalid

Business traveler
Liked: Cleanliness, amenities
Mr. SUZAN is a great and nice worker ..his work is so proficient .
Stayed 1 night in Mar 2024
Response from Emma Razali on 2024/3/21
Dear Mr Khalid,Thank you for your feedback about our team member! We're thrilled to hear that he provided you with excellent service and demonstrated proficiency in his work. We will make sure to pass on your kind words to him. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back soon!Warmest regards,Emma RazaliAssistant Residence Manager

6/10 Okay

Ricardo de

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms had multiple issues none are super bad but I would expect more from a 4 star hotel. What I didn't like: - Broken window pain; - Shower doesn't drain properly; - Room was dusty and some places were not properly wiped; - Toilette (side) lever was broken; - No hand soap when I went to the room; - Soap dispenser in shower was broken: - AC took very long to cool room and was noisy even when turned off; What I liked: - Breakfast was amazing; - Staff were incredible and always tried to assist in all of above issues including changing my room; - Nice pool and pool facilities that wasn't crowded at all; - About 10 to 15 min to the canter of the city (by taxi/car) - Some restaurants and super markets close by; - Fresh drinking tap water faucet; - WC seemed clean;
Stayed 12 nights in Feb 2024
Response from Emma Razali on 2024/3/21
Dear Ricardo de,Thank you for sharing your feedback with us. We appreciate your honesty and apologize for the issues you experienced during your stay. We take your comments seriously and will address them with our team to ensure improvements are made.On a positive note, we're glad to hear that you enjoyed our breakfast, found our staff helpful and accommodating, and liked our pool facilities. We also appreciate your comments about our convenient location, nearby amenities, and the cleanliness of our water facilities.Your feedback is invaluable to us as we continuously strive to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything else we can do to assist you, please let us know.Warmest regards,Emma RazaliAssistant Residence Manager

10/10 Excellent

Song Heng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good except that the lift only allows access from basement carpark to lobby but not vice versa, i.e. need to take the stairs from lobby to basement carpark.
Stayed 2 nights in Feb 2024
Response from Emma Razali on 2024/3/21
Dear Song Heng,Thank you for your feedback! We appreciate your positive overall experience with us. We apologize for any inconvenience caused by the lift only allowing access from the basement carpark to the lobby. We will take your feedback into consideration as we strive to improve our services and facilities for our guests. Your satisfaction is important to us, and we look forward to welcoming you back for a more seamless experience in the future.Warmest regards,Emma RazaliAssistant Residence Manager

10/10 Excellent

Muluken

Liked: Staff & service, property conditions & facilities
It’s a bit far from the city unless it’s nice hotel…there breakfast is so good
Stayed 3 nights in Feb 2024
Response from Emma Razali on 2024/3/21
Dear Muluken,Thank you for your feedback. We're glad to hear that you enjoyed our delicious breakfast. Regarding the distance from the city, we understand that it may be a concern for some guests. We strive to offer a comfortable and enjoyable stay despite the distance, and we appreciate your understanding. If there's anything else we can do to enhance your experience or if you have any suggestions, please let us know. We value your feedback and look forward to welcoming you back in the future.Warmest regards,Emma RazaliAssistant Residence Manager

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok.
Stayed 5 nights in Feb 2024
Response from Emma Razali on 2024/3/21
Dear Mr Kamil,Thank you for your excellent rating! We are thrilled to hear that you had a fantastic experience with us. Your satisfaction is our priority, and we're glad that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future. If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please let us know. We're here to ensure you have a memorable and enjoyable experience every time you stay with us!Warmest regards,Emma RazaliAssistant Residence Manager

6/10 Okay

Vandna

Stayed 12 nights in Jan 2024
Response from Emma Razali on 2024/3/21
Dear Vandna,Thank you for your rating and feedback. We appreciate your honest evaluation of your experience with us. Your feedback is valuable as it helps us identify areas for improvement. If there are specific aspects of your stay that you feel could be enhanced or if there's anything we can do to make your next visit more enjoyable, please let us know. We are committed to providing our guests with the best possible experience and look forward to the opportunity to exceed your expectations in the future.Warmest regards,Emma RazaliAssistant Residence Manager

6/10 Okay

Sau Ying

Stayed 6 nights in Jan 2024
Response from Emma Razali on 2024/3/21
Dear Sau Ying,Thank you for your rating and feedback. We appreciate your honesty and value your input as it helps us identify areas for improvement. We apologize if your experience did not meet your expectations, and we would like to learn more about your concerns to address them accordingly. Please feel free to share any specific feedback or suggestions you have so that we can work towards making your next stay more enjoyable. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warmest regards,Emma RazaliAssistant Residence Manager

6/10 Okay

Kit Yee Jody

Traveled with partner
No regular check for amenities. No bath gel for 1st day and no toilet roll on 2nd day.
Stayed 2 nights in Jan 2024
Response from AF on 2024/2/3
Dear Miss Jody, thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We have taken note on your comments during your stay with us and rest assured that we have shared your feedback with the respective department for immediate improvement. We look forward to your future support and the opportunity to be of service to you. Sincerely, Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Leung, Poughkeepsie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy and helpful staffs
Stayed 3 nights in Jan 2024
Response from AF on 2024/2/3
Dear Leung, thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Oakwood Hotels & Residence Kuala Lumpur

10/10 Excellent

Aburisheh

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel but need to be carful about cleening
The hotel in general is excellent. The breakfast is good. The swimming pool is good. The staff are excellent. There was a problem with the mattress covers. We found many stains on them, so we asked to change them. When they put the new washed covers on, there were also stains in them, indicating that the lawndry was not cleaning well. We found hair on the bathroom floor. We discovered that the room had not been cleaned. After the previous guest used it
Stayed 4 nights in Nov 2023

8/10 Good

Ma Ambelle Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated our stay. The staff were terrific, the breakfasts were excellent, the laundry facilities were new and the service from the front desk was terrific. Highly recommended.
Stayed 14 nights in Sep 2023
Response from Chan on 2023/10/12
Dear Robert,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property cleanliness , staff friendly ,transportation excellent, supermarket near, good stuff to buy, all kind restaurants around
Stayed 1 night in Oct 2023
Response from Chan on 2023/10/12
Dear Monique,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinking water from the filter not from the tap, tolett has water jet to wash your but, safe deposit box, coffee and tea, iron, carpet along corredor clean, staff walk on with bare foot
Stayed 2 nights in Oct 2023
Response from Chan on 2023/10/12
Dear Monique,Thank you for the pleasant comments of our hotel. We appreciate that you had a good stay with us and we hope that we will be your preferred choice of accommodation in the future. We look forward to welcoming you back soon.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

8/10 Good

SOON SIONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the stay was good. However, the one aspect to be seriously improve is the breakfast buffer as compared to my other stays.
Stayed 1 night in Oct 2023
Response from Chan on 2023/10/12
Dear Soon Siong,Thank you for choosing to stay at Oakwood Hotel & Residence Kuala Lumpur. We appreciate you taking the time to share your feedback. We are pleased that our rooms are to your liking. We have taken note on your specific comment made pertaining to our breakfast and rest assured that we have shared your feedback with our Food & Beverage department for immediate improvement. At Oakwood Hotel & Residence Kuala Lumpur, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Oakwood Hotel & Residence Kuala Lumpur soon. Kind RegardsOakwood Hotel & Residence Kuala Lumpur

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a walkable distance to any tourists area. Overall, good service, fast check in, and very clean. Breakfast, really have to improve.
Stayed 1 night in Sep 2023
Response from Chan on 2023/9/25
Dear Guest,Thank you for staying with us and we truly appreciate for your feedback. We are glad you had a given us a positive review for our rooms. Please be assured that your comments on our breakfast will be shared with the department concern as an avenue for improvements.We hope that Oakwood Hotel & Residence Kuala Lumpur will be your preferred choice of accommodation in the future. We look forward to welcoming you back soon.Kind regards,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Theng Yong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A clean, safe and private place. 7 minutes to KLCC. Good value.
Stayed 4 nights in Aug 2023
Response from Chan on 2023/9/25
Dear Theng Yong,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

8/10 Good

MIKHAIL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor breakfast
Stayed 2 nights in Aug 2023
Response from Chan on 2023/9/25
Dear Mikhail ,Thank you for staying with us and we truly appreciate for your feedback. We are glad you had a given us a positive review for our rooms. Please be assured that your comments on our breakfast will be shared with the department concern as an avenue for improvements.We hope that Oakwood Hotel & Residence Kuala Lumpur will be your preferred choice of accommodation in the future. We look forward to welcoming you back soon.Kind regards,Oakwood Hotel & Residence Kuala Lumpur

6/10 Okay

Niang Tawi Cing

Stayed 4 nights in Aug 2023
Response from Chan on 2023/9/25
Dear Niang Tawi Cing,Thank you for the pleasant review of our hotel. We appreciate that you had a good stay with us and we hope that we will be your preferred choice of accommodation in the future. We look forward to welcoming you back soon.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

6/10 Okay

Shukor

Disliked: Staff & service, property conditions & facilities
The room was spacious but the fridge didn't work. We asked for a replacement. It came but the "new" fridge also didn't work. We informed front desk and they said it would be replaced, again. We returned to the room but the fridge - whether replaced or not - was still not working! We were put up on the 3rd floor, with a lawn facing, and somebody had thrown diapers from the top floor! Ridiculous...
Stayed 2 nights in Jun 2023

10/10 Excellent

Haroon

Stayed 1 night in Jun 2023

10/10 Excellent

Faria

Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing for short or long stays. We stayed with our kids and all had an amazing time. The only drawback is that its 10-15 minutes walk from the train station but you can always order a ride. They have great breakfast and pool at hotel
Stayed 2 nights in Jun 2023
Response from JD on 2023/6/11
Dear Faria, thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Oakwood Hotels & Residence Kuala Lumpur

10/10 Excellent

Terence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very big rooms! Pool is also very nice
Stayed 1 night in Apr 2023
Response from JD on 2023/6/9
Dear Terence, thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Oakwood Hotels & Residence Kuala Lumpur

8/10 Good

cris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from jd on 2023/6/9
Dear cris, thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Oakwood Hotels & Residence Kuala Lumpur

6/10 Okay

Paul, Kerrville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a nice facility. Room was clean and comfortable.. the microwave was dirty and the air conditioner wasn’t very cold.
Stayed 2 nights in May 2023
Response from JD on 2023/5/19
Dear Paul, thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location to your liking. We have taken note on your comments during your stay with us and rest assured that we have shared your feedback with the respective department for immediate improvement. We look forward to your future support and the opportunity to be of service to you. Sincerely, Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Eric

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Cleanliness requires attention!
Check in was a breeze, thanks to very kind Viki. However, mattress was very dirty, and could easily see stain on floor. The floor is no longer in a good shape, which requires attention.
Stayed 1 night in Mar 2023
Response from Chan on 2023/3/21
Dear Eric,Thank you for taking your time to review our hotel and compliments for our team member especially Viki whom had provided the utmost hospitality service during your stay here. Please be assured that your comments on our housekeeping service will be shared with the department concern as an avenue for improvements. On the same note we are happy to receive your feedback in relation to your stay.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

4/10 Poor

Yah Lien

Disliked: Cleanliness, property conditions & facilities
Old, bathroom shower is bad and flooding after shower. Noisy, and horrible sudden fire drill exercise.
Stayed 2 nights in Mar 2023
Response from Chan on 2023/3/21
Dear Yah Lien,Thank you for taking your time to review our hotel. We have taken note on your comments during your stay with us and rest assured that we have shared your feedback with the respective department for immediate improvement. We look forward to your future support and the opportunity to be of service to you.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel big apartment room cheap price.
Very nice very clean and Friendly staff
Stayed 5 nights in Mar 2023
Response from Chan on 2023/3/13
Dear Farid,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Theng Yong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Continue the good work.
Stayed 3 nights in Jan 2023
Response from Chan on 2023/2/9
Dear Theng Yong,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will definitely share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Lucio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give they stay a 10 rating
Great place to stay everything I needed was near by great service from all the staff
Stayed 6 nights in Jan 2023
Response from Chan on 2023/2/3
Dear Lucio,Thank you for your comments regarding your recent stay with us. We are delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to your future support and the opportunity to be of service to you.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2023
Response from Chan on 2023/1/16
Dear Svetlana,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will definitely share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

JYOTI

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is really nice. Rooms are cozy and the amenities are nice too.
Stayed 5 nights in Dec 2022
Response from Chan on 2022/12/13
Dear Guest,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will definitely share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

ali

Stayed 6 nights in Nov 2022
Response from Chan on 2022/12/5
Dear Ali,Thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards,Oakwood Hotels & Residence Kuala Lumpur

10/10 Excellent

ADNAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation.
Stayed 1 night in Nov 2022
Response from Chan on 2022/11/29
Dear Adnan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Ban-seok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for price. Close to the city center. Great experience.
Stayed 3 nights in Nov 2022
Response from Chan on 2022/11/22
Dear Ban-seok,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will definitely share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Giovanni

Liked: Staff & service, amenities

10/10 Excellent

Junaidy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and Clean room n easier to move around town
Stayed 2 nights in Oct 2022
Response from Chan on 2022/10/28
Dear Guest,Thank you for the pleasant comments of our hotel. We appreciate that you had a good stay with us and we hope that we will be your preferred choice of accommodation in the future. We look forward to welcoming you back soon.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

ABDUL

Stayed 3 nights in Aug 2022
Response from Chan on 2022/12/8
Dear Abdul,Thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards,Oakwood Hotels & Residence Kuala Lumpur

8/10 Good

KHOH

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The shower does not has hot water. I call the Guest service line at 11pm something but no ppl pick up. Breakfast buffet is serving limited food variety.
Stayed 1 night in Jul 2022
Response from Oakwood Hotel & Residence Kuala Lumpur on 2022/7/19
Dear KHOH, Thank you for reviewing our hotel! We sincerely apologize that the hot water was not functioning and the breakfast selection was not up to your expectation. Rest assured that we have shared your feedback with the team for immediate improvement. We hope to see you again very soon. Sincerely, Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

SEIK FERN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Chan on 2022/11/30
Dear Seik Fern,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will definitely share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

6/10 Okay

Banerji

Business traveler
Basic place
Stayed 3 nights in Jun 2022
Response from Oakwood Hotel & Residence Kuala Lumpur on 2022/6/21
Dear Banerji, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Rabiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 1 night in Jun 2022
Response from Oakwood Hotel & Residence Kuala Lumpur on 2022/7/19
Dear Rabiah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oakwood Hotel & Residence Kuala Lumpur

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
This place is a good location, given its near to both KLCC and Pavillion mall, so ideal for shopping. Room is not too bad either and ideal given they installed a tap filter for water in the bathroom Main problems I encountered on my stay were the following: When given the room, we didnt have any towels. So had to call housekeeping to inform them but they took over an hour The other thing was that the bed sheets werent changed at all during my stay over the few days. I raised this with reception upon checkout but they didnt exactly seem to care much.
Stayed 4 nights in May 2022
Response from Chan on 2022/11/30
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

teik hooi

Stayed 1 night in Apr 2022
Response from Chan on 2022/12/1
Dear Teik Hooi,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will definitely share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

8/10 Good

Mohd

Stayed 1 night in Feb 2022
Response from Chan on 2022/12/1
Dear Mohd,Thank you for your comments regarding your recent stay with us. We are delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to your future support and the opportunity to be of service to you.Sincerely,Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Siti Asmida

Stayed 1 night in Feb 2022
Response from Oakwood Hotel & Residence Kuala Lumpur on 2022/2/16
Dear Siti Asmida, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oakwood Hotel & Residence Kuala Lumpur

10/10 Excellent

Noor Azlan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Chan on 2022/12/1
Dear Noor Azlan,Thank you for the great review our hotel. We are glad you had a good stay with us and we look forward to welcoming you back soon. We will definitely share your good words with the team and till then, we wish you a pleasant day ahead.Sincerely,Oakwood Hotel & Residence Kuala Lumpur