Does Excellent Service Suites at Times Square have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Excellent Service Suites at Times Square pet-friendly?

No, pets are not allowed at this property.

This property doesn't offer parking.

What time is check-in at Excellent Service Suites at Times Square?

Check-in start time: 2 PM; Check-in end time: midnight.

Does Excellent Service Suites at Times Square provide a shuttle to the airport?

Yes, there's an airport shuttle. A per vehicle, roundtrip fee applies.

Where is Excellent Service Suites at Times Square located?

Located in Bukit Bintang, this hotel is steps from Mitsui Shopping Park LaLaport and Berjaya Times Square. Pavilion Kuala Lumpur and Jalan Alor are also within 15 minutes. Imbi Station is only a 2-minute walk and Hang Tuah Station is 5 minutes.

Excellent Service Suites at Times Square Reviews, Deals & Photos 2026

2/10 Terrible

Cher, Singapore

2017/7/27

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience.

•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.

Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveler

2017/3/29

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never agin

Room was dirty sheet was dirty etc don't book here I will never

4/10 Poor

swt

2017/3/6

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disappointed

old furniture, but the view is good.

10/10 Excellent

Topdog

2017/2/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격대비 최고의 호텔

부킷빈땅에 위치하여 시내가 가깝고 잘란알로가 바로옆에 있어 좋았습니다 쇼핑몰도 같이 있어 좋았고 방도 넓고 깨끗하고 전망도 좋았습니다 아이들과 놀기에 수영장등 편의시설 또한 좋았습니다

10/10 Excellent

Verified traveler

2017/2/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ありがとうございます、親切に部屋の内装も教えて頂きありがとうございます。また利用したいと思います。

2/10 Terrible

Kjell

2017/1/15

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

6/10 Okay

향은

2017/1/10

Disliked: Cleanliness, staff & service, room comfort

excellent service suit? poor service,,way poor.

서비스가 정말정말 별로였습니다. 타임스퀘어에 있어서 위치도 좋고 뷰도 좋았지만 가구나 방상태는 노후한 편입니다. 같은 건물에 서비스드 레지던스와 호텔이 같이 있는거라고 하던데, 시큐리티 아저씨도 저희한테 왜 이 레지던스로 예약을 했냐고, 모든 사람이 나갈 때마다 컴플레인한다고 하던데 저도 하게 되네요. 처음에 갔을 때 연락받아서 온 관리인이 룸키를 하나만 주고 디파짓 현금으로 내고, 이것저것 설명해주고 그런 건 다 멀쩡했는데 와이파이 이름이랑 비번을 안가르쳐줘서 전화를 했는데 그것도 잘못된 걸 가르쳐줬었고, 다시 연락했을 때는 10번을 걸어도 전화를 안받고 문자도 답장이 없어서 근 이틀동안 와이파이 없이 살았습니다. 거기다 수영장을 이용할 수 있다고 해서 갔는데 서비스레지던스 이용객을 안된다고 하더라구요. 시트도 타월도 안갈아주고 침대는 스프링이 오래되서 그런지 삐그덕거리는 걸 넘어서 스프링 뾰족한 부분이 나와 있었어요. 여튼 정말 별로였습니다.

6/10 Okay

Khoo

2016/12/31

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Convenient

I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

2/10 Terrible

Verified traveler

2016/12/14

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

will not stay here for the 2nd time

First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

4/10 Poor

Min

2016/7/4

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't be tricked, not enough bedding

Very Bad

10/10 Excellent

Verified traveler

2016/6/20

Liked: Cleanliness, property conditions & facilities, room comfort

Have a great stay

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

8/10 Good

maira, terengganu

2016/6/5

Liked: Cleanliness, staff & service

nice hotel close to the shopping complex

very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

2/10 Terrible

Chieko, japan

2016/5/20

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ホテルと思ったら、アパートメントで、鍵で開かなくなって大変な思いを何度かした。部屋の掃除も行き届いてなく、ポットも汚くて使用不可。洗面台も、水が溜まって、なかなか流れていかず‥ 部屋の広さと、４１階でロケーションだけはよかった。次回は、泊まらない。

6/10 Okay

atsushi

2016/5/2

Liked: Room comfort

Disliked: Cleanliness, staff & service, property conditions & facilities

掃除がこないｗｉｆｉが部屋によって電波が届かない

6/10 Okay

wathuhewa, Melbourne

2016/4/22

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berjaya times apartments

I booked an apartment through venere for a week in march for me and my family. A change in flight plans required me to book an additional day. I called the number provided in the venere invoice and made arrangements to extend the stay by 1 day and agreed to pay extra for it. When I got to the apartment complex, the rooms were not ready. The booking agent stated that the number on the venere invoice doesn't belong to them. I had two small children with me and no place to stay. Shockingly incompetent. Eventually we were sent to our apartment, which has was old, smelly and generally dirty. The only redeeming feature was the attached mall and the location. Never again.

6/10 Okay

Kristian, Australia

2016/4/20

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness

Great Location, Great View but run down and dirty!

The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

2/10 Terrible

Verified traveler

2016/4/15

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad and we gave one no interest no interest

Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

6/10 Okay

Aisyah, Pekanbaru

2016/4/13

Liked: Staff & service

Room cleanliness need to be improve

Good location, easy to get food, lots of store around. only the room cleanliness need to improve

2/10 Terrible

Shawn, Singapore

2016/3/28

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest scam "hotel".

This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

2/10 Terrible

よしき

2016/3/9

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

二度と泊まらない

部屋に備え付けてあるべきものが圧倒的に足りていない。無料のWi-Fiが使えるはずだったのに、仲介の人にいくら問い合わせてもWi-Fiの情報を教えてもらえなかった。総合的に最悪。

2/10 Terrible

crazycru, seoul

2016/2/4

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

버자야호텔과 다른 시설임

버자야 호텔인줄 알고 예약을 잘못한 것을 시작으로 많은 후회가 있었음. 리셉션이 별도로 없고, 쇼핑몰 6층의 여행사 같은 곳에 어렵게 찾아가서 담당자를 한참이나 기다려서 방을 배정받았음. 왠지 불법적인 숙소같은 인상을 받아서 다시 이용할 일은 없을 것 같음. 특히 버자야 suite service 건물 1층으로 갔을 때, 아무런 구체적인 안내 또는 정보가 없어 처음 가는 사람이 당혹스러울 수 있을 것임.

4/10 Poor

Verified traveler

2016/1/22

Disliked: Cleanliness, staff & service

景色以外は最悪

大型ショッピングモールの真上にあるので、食事や買い物に困りません。信じられませんが、ホテルスタッフはいないので、たった一人の部屋のディーラーと、あらゆる物事の依頼をやり取りしなければなりません。ハウスキーパーがとんでもない怠け者で、部屋は汚く、またエアコンからは終始絨毯に水漏れがあり、日中はエアコン最強でも暑かったです。キッチンつきですが、温めるのは電子レンジしか使えません。たった一つ褒められるのは、部屋からの眺めです。

2/10 Terrible

Verified traveler

2015/12/30

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be carefull...rippers...

This was horrible...We never had so many problems with a booking. There is no official entry...After calling the hotel to ask where to find, they told us they send someone to pick us up...After 20 min. we call again...they told us go to the other side of the building...This go on for two hours...After we meet the guy he told us he have no room for us...We show him our booking (payed in advanced) and he told us "it is not my problem"...After that we calling hotels.com...they told us after 40min talktime to Germany that the hotel have a room for us...After one more hour we meet the same guy and he told us he have no room...So we find out the booking was made with an agency between...We found this agency on the sixth floor...After 5 hours we got a room in a different hotel...so be carefull this guys are wasting your time...in real we do not believe that hotel exists...looks for me like rippers...

10/10 Excellent

Verified traveler

2015/12/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Value & Best Location Hotel In Central KL

I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

10/10 Excellent

Verified traveler

2015/10/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing trip

it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind

Excellent Service Suites at Times Square

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