A-GF-01, No 6, Persiaran Multimedia, i-City, Selangor Golden Triangle, Shah Alam, Selangor
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I love the hotel.. staff also are very friendly, especially Fairos, a senior duty manager, very helpful greeted me everyday to make sure im ok, I will definitely be back and want to experience the theme park.
Cleanliness is good. The room is true to the pictures.
Verified traveler
Stayed 1 night in Jan 2020
Response from BW i-City on 2020/1/22
Hello there
Thank you for sharing your stay experience. We are happy that you found our hotel cleanliness up to your expectations and that you enjoyed your stay with us. Please do come back soon as we look forward to serving you
Best regards
Anthony Kong
General Manager
Already more than 6 time check in this hotel, the best hotel in icity to stay
Verified traveler
Stayed 1 night in Dec 2019
Response from BW i-City on 2019/12/31
Hello there!
Thank you for your kind comments, we are over the moon that you enjoyed your stay with us not just once, but all the six times you were here. Please come back again soon:)
Best regards
Anthony Kong
General Manager
Hi Rosmadi
Thank you for sharing your stay experience. We are happy that you enjoyed your stay with us and we certainly look forward to seeing you again
Best regards
Anthony Kong
General Manager
Overall the hotel service is great, the food is good and location is easily accessible. The I-City theme park beside is great place for family or friends to have fun. Within walking distance there is also a mall for shopping and other entertainments.
Kim Meng
Stayed 3 nights in Dec 2019
Response from BW i-City on 2019/12/18
Hi there
Thank you for sharing your stay experience. We are happy to hear that you found our location convenient and that you had an enjoyable stay. Please do come back again soon, we look forward to serving you again
Best regards
Anthony Kong
General Manager
Hi Sahrul
Thank you for sharing your stay experience. We are truly glad you found our rooms comfortable. We certainly look forward to serving you again
Kind regards
Anthony Kong
General Manager
Hi there
Thank you for sharing your feedback. We are truly glad we made your stay comfortable. Please come back again soon, we look forward to serving you
Best regards
Anthony Kong
General Manager
10/10 Excellent
Verified traveler
2019/11/18
Verified traveler
Stayed 1 night in Nov 2019
Response from BW i-City on 2019/11/21
Dear Anonymous
Thank you for choosing to stay with us and for rating us 5 out of 5. We are truly glad you enjoyed your time at Best Western i-City and we look forward to serving you again soon
Kind regards
Anthony Kong
General Manager
hi Neil
Thank you for rating us 8 out of 10. It was our pleasure serving you and we hope to serve you again soon
Kind regards
Anthony Kong
General Manager
no gym and swimming pool, not near to shopping, not many small shops around other than the 7-11 and Old Town Coffee cafe.
Patrick
Stayed 2 nights in Oct 2018
Response from Anthony Kong on 2018/11/1
Hi Patrick,
Thank you for the feedback. Just a quick note that we do have gym facility at level 5, just next to our restaurant outlet View Café. Pertaining to your comment about swimming pool, we would suggest guests to go i-City Water World which is just 3 minutes walking distance from our hotel. We hope to have another opportunity to host your stay again, take care :)
Kind regards,
Anthony Kong
General Manager
this hotel is located at very near to Klang, just about 5 mins drive. Very clean and quiet. Will
stay again when we visit Klang
Verified traveler
Stayed 2 nights in Aug 2018
Response from Anthony Kong on 2018/8/17
Hi there, Thank you for taking time to write us review. We are glad to hear that you have enjoyed staying with us and you found that our hotel location is strategic. We look forward to welcome you again soon :) Kind regards, Anthony Kong - General Manager
Hi Lynn,
Thank you very much for the review. We are happy to know that you have enjoyed your overall stay experience with us. We look forward to see you again soon. Take care!
Kind regards,
Anthony Kong
General Manager
Hi there,
Thank you for the excellent rating. We are happy to hear that you have enjoyed staying with us and the great pleasure was all ours. We look forward to welcome you back again!
Kind regards,
Anthony Kong
General Manager
6/10 Okay
Zaid
2018/8/6
Zaid
Stayed 1 night in Jul 2018
Response from Anthony Kong on 2018/8/8
Hi Zaid,
Thank you for the review. We are glad to know that your recent stay with us was satisfying. We hope to welcome you back again soon.
Kind regards,
Anthony Kong
General Manager
Hi there,
Your awesome rating is very much appreciated! We are glad to know that your overall stay with us was great and the pleasure was all ours in serving you. Looking forward to see you again :)
Kind regards,
Anthony Kong
General Manager
Hi there,
Thanks a million for the 5 stars rating. We are happy to know that your stay with us was flawless and we hope to welcome you back again soon!
Kind regards,
Anthony Kong
General Manager
NIce hotel, quiet actually, privacy but when i come last week there is some renovation or something drilling, so a bit noisy.. But i would like to come again and again here.. Walking distance to icity..
Mrs.Ramadhan
Stayed 1 night in Jul 2018
Response from Anthony Kong on 2018/7/25
Hi Mrs Ramadhan,
Thank you for taking time to write us review. We are extremely happy to hear that you have enjoyed staying with us. You know what, you have successfully put a smile on our faces when you mentioned that you would come back again :) However we regret on the little hiccup you have experienced regarding the noise, we will surely look into it. Hope to welcome you back again soon, take care!
Kind regards,
Anthony Kong
General Manager
Hi there,
Thank you for the review. We are glad to know that you have enjoyed staying with us. We love to welcome you back again soon :)
Kind regards,
Anthony Kong
General Manager
Everything is perfect.. including the location..room...staff.. & food..
Adibwineve
Stayed 1 night in Jun 2018
Response from Anthony Kong on 2018/6/25
Hi Adibwineve,
Thank you for the review. We are glad to hear that your overall stay experience with us was satisfied from arrival to departure. The great pleasure was all ours in serving you. Looking forward to see you again soon, take care!
Kind regards,
Anthony Kong
General Manager
It is very nice hotel and good location. and the hotel and the rooms was clean
laith
Stayed 1 night in Jun 2018
Response from Anthony Kong on 2018/6/20
Hi laith,
Thank you for the excellent review! We are happy to know that you love our hotel's strategic location and clean rooms. The great pleasure was all ours in serving you. See you again :)
Kind regards,
Anthony Kong
General Manager
10/10 Excellent
Verified traveler
2018/5/17
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Located in city
Located in city easy to reach other places. Staffs were friendly.
Verified traveler
Stayed 1 night in May 2018
Response from Anthony Kong on 2018/5/18
Hi there!
Thank you for the review. We are glad to know that you have enjoyed our hotel strategic location and friendly service. The pleasure was all ours in serving you. Hope to see you again soon.
Kind regards,
Anthony Kong
General Manager
6/10 Okay
Verified traveler
2018/3/26
Liked: Staff & service
Close to iCity Theme Park
Easy access to the Theme Park so very convenient, everything is within walking distance. Staff were very friendly, nice and helpfull.
Verified traveler
Stayed 1 night in Mar 2018
Response from Anthony Kong on 2018/3/27
Hi there,
Thank you for the honest feedback. We are glad to know that you have enjoyed staying at our hotel from the strategic location to our friendly service. However, we regret on the unpleasant smell in the bathroom you have experienced. We would appreciate if you could provide the room number and date of stay for us to rectify the issue. Last but not least, we look forward to welcome you back again soon, take care!
Kind regards,
Anthony Kong
General Manager
Easy access to the Theme Park so very convenient. My son loves it so much.
Nice night view as our room facing the Theme Park.
Staff were very friendly, nice and helpfull
Maizatul
Stayed 1 night in Mar 2018
Response from Anthony Kong on 2018/3/26
Hi Maizatul,
Thank you for your perfect rating! We are glad to know that your recent stay with us was satisfying and you enjoyed our hotel from the strategic location to our friendly service. However, we regret on the unpleasant smell in the bathroom you have experienced. Relevant department have been notified and rest assured it will be resolved. We look forward to welcome you back again in the near future, take care!
Kind regards,
Anthony Kong
General Manager
Very convenient upon check in. Served very good welcome drink. Nice receptionist and fulfilled all my requests politely.
Room is very comfort and blue-eyed city view. First time saw my name on the TV screen when switched it on. Never seen this before.
WiFi in room is very-very fast. Watched a lot of videos online without any single buffering. Able to remote to office network like working in the office itself.
Good surrounding. A lot of entertainment choices. Easy to find convenient stores, bank and post office too!!
Great variety of food during breakfast. Thumbs up to the most delicious omelette ever tasted.
Very simple check out. Free parking for room guest. Great.
Fahami
Stayed 1 night in Mar 2018
Response from Anthony Kong on 2018/3/21
Hi Fahami,
Thank you for taking time to share your constructive review of our hotel with other web viewers. It is so lovely to read you satisfactory experience at Best Western i-City Shah Alam! We are indeed thrilled to know that you've enjoyed your stay from arrival to departure and the pleasure was all ours in hosting you. Pertaining to your suggestion on the TV facility, we have taken note and will surely look into it. We look forward to welcome you back with another flawless experience soon, take care :)
Kind regards,
Anthony Kong
General Manager
Request a slice of cake. But they do simple room decoration. But nice. Ang all is free.
Rina
Stayed 1 night in Mar 2018
Response from Anthony Kong on 2018/3/8
Hi Rina,
Thank you for the 5 stars review and it made our day! We are thrilled to know that you and your family had a memorable stay with us. We strive to provide the best service to our guests and I am glad that you are in this case. Looking forward to welcome you back again soon, take care :)
Hi there,
Thank you for the positive review. We are indeed pleased to know that your stay with us was satisfying and you enjoyed our strategic location. We hope for another opportunity to welcome you back, take care!
Kind regards,
Anthony Kong
General Manager
Hi there,
Thank you for the perfect rating, we are delighted that you had a great experience staying in our hotel. We look forward to welcome you with another flawless stay!
Kind regards, Anthony Kong General Manager
Hello there,
Thank you for the rating and we are happy to know that you had an enjoyable stay with us. The pleasure was all ours in hosting you. Look forward to welcome you back soon :)
Kind regards,
Anthony Kong
General Manager